Chongqing hotellit Jiangbei

Plussat: breakfest is OK

Miinukset: staff attitude is quite bad and far from Hyatt standard. Lack of training

Plussat: Style of docration, service

Miinukset: Smoke smell in non smoking room. Room is getting tired.

Plussat: very nice hotel with great location

Miinukset: when we went to the pool, we were told that we need a swimming cap for everyone, even for our infant! We didn't have any but the ones they are selling were around 400RMB each. i found that very unreasonable, they should have told me that we needed the cap to get into the swimming pool when i check in...

Plussat: every minute spending in the hotel

Miinukset: none

Plussat: I would be love to give a 10 scores of this hotel IF this staff is not appeared when I’m check-in and check-out. All the Staff are so friendly and helpful when I needed! Location are perfect for shoppers and NIGHTLIFE lovers. Very convenient to anywhere! Room service food is quite high standard compare to many other chongqing hotel . Except the air conditioning is a little bit too hot , However it didn’t effect me at ALL as they FREE upgraded to a deluxe room in 20mins ONLY at 1 :00 am ( with several times apologies)! Very efficiency and politely!

Miinukset: The story is too long to tell, I won’t waste a entire night of writing them out. Briefly of two main things of this staff name 刘倩（NEW- maybe ~ its her english name)—- This is only about check-out! ( check-in Is too long to explain of how she force me to pay extra because of my early check-in which it might my “fault” as my flight arrived to early in the morning, and the way she treating customer is too long to type!! ) I extend my stay until 6:00pm today( normally hotel charge extra half day price if checking out time is after 2pm and leave at 6pm). I called for help of carry my luggage at 6:03pm, I was late to check out about 5 minutes because I was waiting for bell boy’s help! While I was waiting, I’ve received a call from this Lady (刘倩), she said : I will be charged a full day price as I’m late to check out (for 5 mins)! I tried to explain my situation and I Apologized to her of late check out of 5mins! However she ignore all my explanations and keep saying this is a automatic system to charge me , that she can not help me with anything! In the meantime the bell boy came, I thought it might be better if I can explain more clearly of face to face. I went downstairs, I saw she was using her phone at from desk so I went to another staff to help me. Before I was trying to explain my situations, this staff not even mentioned anything about I’m late check out except that half day charges ( which I already accepted ). Then this lady realized I am the one who was talking with her over phone she finally put her lovely pink case phone down and came to my desk force her colleague to move away and taking over the rest of the works. I think she might be very regretful that she missed a chance to charge me more because of doing personal stuffs....

Miinukset: too corporate

Plussat: High class, luxury, clean and tidy

Miinukset: Breakfast not than satisfy due to choices not many and always said this food (red baked bean) out of stock when demand and not enough foods tag mentioned what foods.

Plussat: Management,Staff and services are far beyond my expactation with professional and efficiency.I also got surprised when the hotel Management provided me a cake to my room for my birthday.

Miinukset: I like all most all

Plussat: Close to metro line 3 to connect to the old town, shopping center and many restaurants around, direct connection with metro line 3 to airport, the executive lounge is ok, staff is friendly and speaks understandable English with a lot of efforts to improve Airport transport with private driver 150 RMB very early in the morning was very good and comfortable, taxi to airport around 50RMB

Plussat: It was very comfortable bed and the staffs were very kind to answer many questions. The breakfast was good.

Plussat: Location is good breakfast so,so staff friendly

Plussat: warm welcome & well trained staff

Miinukset: nothing

Plussat: The location is convenient if your meetings are in the north. It's close to malls and cafes.

Miinukset: It is fundamental these days for wifi to be sufficiently strong for large business documents to be downloaded. We chose room rate which includes free wifi. But the wifi is so slow that we had difficulties receiving normal phone texts, least to say emails. The hotel staff insisted that the only option was to pay for wifi. Amazingly bad form for an international brand. Also a note in the room says that if you consume more than 5 bottles of water, you will have to pay for each extra one. Amazing too!

Plussat: There was a good mix of western and Chinese breakfast. The staff were extremely friendly and helpful. Those that could not speak English made sure to immediately find someone who could to assist me.

Plussat: Erinomaista palvelua

Miinukset: -

Plussat: The location is the plus point. Room is clean and spacious.

Miinukset: Pillow. Too soft and the room a bit dim. NOt enough lightings for ladies to do make up especially in the bathroom.

Plussat: Perfect location.

Miinukset: Only a tiny parking garage available and it is hard to use.