Chongqing hotellit Shapingda

Plussat: Very professional staff, especially Helen at the desk. It was a very nice experience considering the price i have paid. I have got a bigger room and everyone was friendly. The only issue, breakfast was a bit lousy and nosiy, for the rest i will go back if i am in Chongqing

Plussat: Great breakfast, very clean and new

Miinukset: Would be good if employees spoke a bit more English (basics)... ordering room service or wanting to get info on something can be really challenging or take much longer than you might think

Plussat: Staff are nice.

Miinukset: It's not very worth of money. Quite expensive and breakfast is not included

Plussat: location is pretty central Bed is comfortable enough Concierge in the morning shift try to help get taxi to meeting venue using his DIDI app, friendly but not efficient

Miinukset: We were upgraded from our suite room to a suite room with big balcony. Than only to be rudely told by reception desk that we are not allowed to use the little spa pool at this balcony. This is annoying and bad customer service. Lights in room is so badly designed, huge dark spaces with very little lights. Coffee machine in the room did not work, told the reception in the morning to get it changed, back from meeting at night, nothing was done. Restaurants closed early at night, and no food after 2pm to 6pm (only room service) Staff at reception desk is extremely slow, she cant answer to request to have a room facing the mountains. Took her a long time to photocopy our passports, processing of official receipts took a long time. Extremely inefficient. On arrival at the hotel, no one at the concierge came out to greet or help with luggages and we have to insist.

Plussat: Bathroom mouldy. Bath mat mouldy. Too much noise due to construction. Staff very helpful and room staff are great

Miinukset: Bathroom

Plussat: service n amenities

Miinukset: pending improvement from the upcoming renovation,looking forward to that as the service was greqt

Plussat: Perfect location adjacent to Shapinba railway station. Some noise with renovations( will be completed in July) Breakfastis both Chinese and limited western. Reception speak some English but remaining staff do not. My second visit in 6 months. Excellent hotel for price. Hotel is within walking distance to both major shopping centres and older Chinese shops.

Miinukset: Not all facilities were available but will be when renovations completed.

Plussat: Location

Miinukset: Under renovation

Miinukset: Interior works going on so no access to pool and other services, this was not specified during booking

Plussat: Location, location, location

Miinukset: Construction

Plussat: nothing

Miinukset: Filthy - elevator only goes to 6th floor - put us on 7th floor so had to lug 4 large suit cases up to next floor. We planned to stay there 9 nights - left after the 1st night - would not have even stayed then, but was 1 AM when we arrived

Plussat: Everything is good

Plussat: All looked good on surface

Miinukset: Uncontrollable central heating. Far too hot and could not be solved by opening windows. I found out that it could be turned down but staff were too lazy to do so.

Plussat: Nice Hotel. Not a standard US Holiday Inn. Service was good, food from buffet and room service was very good.

Miinukset: I was there for 4 nights and the Air Conditioning was disabled (which I know is sometimes practiced in China after October 1). This is a deal breaker, especially in the warmer Chongqing climate. I asked the Front Desk for a fan, but they were only able to open the window in the room. I was not able to get a good nights sleep on any of the 4 nights. For that reason alone, I will have to find other accommodations if this is not changed.

Plussat: The staffs are very helpful.

Miinukset: It is far fron city center