Hotellit lähellä Cleveland-Hopkinsin kansainvälinen lentoasema

Plussat: Large room, well kept, everyone on staff was very friendly and helpful.

Miinukset: Breakfast left a little to be desired. Pastries could have been better, more fresh fruit could have been offered. Egg dishes were just OK.

Plussat: Very clean, and the morning staff was nice!

Miinukset: $75 pet fee that I was not made aware of when I made the reservation. Also, the lady working the front desk when I checked in, Kristin, did not greet me when I walked in, was not friendly or helpful.

Plussat: This hotel was absolutely spotless! That's my first priority.the room had a complete kitchen.

Miinukset: The beds weren't very comfy. I'm used to memory foam bed.

Plussat: Modern spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher! Staff is also friendly, attentive to customer needs(especially during busy breakfast), and is hard working. Also, parking is free!

Miinukset: No complaints. Everything was great!

Plussat: Loved this hotel. Everyone was nice and very accommodating. The room was spacious and clean. I would definitely stay again.

Miinukset: Only issue I had was the bed was a bit too soft and the pillows need to be a lot more firm! Thank you hotel2home

Plussat: Rooms Spacey

Plussat: How can I express my feelings and gratitude for the kind and generous hospitality of Sonesta Suits Cleveland. I stayed there for 15 comfortable days. The room was comfortable, cozy and clean with with full equipment kitchen and small balcony, big love. The receptionist were professional, smiling all the time, helpful with nice attitude, thanks for there excellent Hospitality. And loved the Covid-19 prevention measures. and the room look exactly like the photos new and preserved like new.

Miinukset: The bathroom small, but clean and functional.

Plussat: Property wasn't very crowded.

Miinukset: No Breakfast this stay due to the Governor's order.

Plussat: This hotel is clean, bright, spacious and has all expected amenities. Every staff member I encountered was friendly and helpful. Overall, this hotel is a great value. Will definitely stay again.

Plussat: It was very clean

Miinukset: Its kind of far

Plussat: The room was spacious and comfortable. Breakfast was okay.

Miinukset: They never cleaned our room even though we called multiple times every day to have it cleaned. They didn’t even replace our toilet paper to take our trash. We had to call every single day for that and they took a long time to do it.

Plussat: I liked the location with plenty of places to eat within walking distance. I also liked the sized of the room and the cleanliness.

Miinukset: Did not receive service one night.

Plussat: breakfast was very good loved the place bathroom was a little small

Miinukset: bathroom small

Plussat: Hotel was what you would hope for. Clean, comfortable bed and quite. Love the apartment feel and ease of coming and going. Staff was friendly and airport shuttle was convenient. Location was nothing special but close to airport and seemed like a safe area

Miinukset: Breakfast was not good when very busy on the weekend. However weekday breakfast was much better. Seemed like other people in my “building” were not travelers but possibly living there. But they were quite and I had no issues.

Miinukset: An earlier breakfast availability as well as an earlier airport shuttle. We had to hire our own shuttle driver.

Plussat: Great location while we where in town!

Miinukset: Wish the bathroom was as nice as the room! Nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6 😕

Plussat: The room was much bigger than expected.

Plussat: Location is great to have restaurants close by, highway, and to the airport. We stayed here in the past due to being close to our relatives.

Miinukset: No one ever came to tidy up our room over our 3 day stay. Unacceptable! We left the room each day between 10-11 am. We have not had this problem staying here in the past. Also, the advertised hot breakfast was not replenished and left few choices.

Plussat: Stayed at this property on 1-25-2020, nice area, lots of restaurants and bars, large clean rooms, good beds, nice bathroom and shower, plenty of clean soft towels, good free breakfast. Whats not to like in a chain hotel

Plussat: It was a delight.

Plussat: Good location. A lot of places to eat close by. Friendly staff. Clean facility.

Plussat: Didn’t eat.

Miinukset: Room over booked. We got an upgrade but didn’t have the amenities we requested

Plussat: The breakfast had smoothies, fresh fruit, and cold pressed juice, but the hot food options were lacking.

Miinukset: The pool is out of order. No warning when booking. The room was fine, but the jetted tub's jets weren't all functioning and the shower stall is tiny.

Plussat: Staff at front office. Plus cleaning ladies did a bang up job

Miinukset: No...all was good

Plussat: The breakfast was awesome

Plussat: Great location and atmosphere, staff was very friendly, breakfast was amazing. Has gym tho I did not use. Pool was down for updates but looked nice.

Plussat: Room was nice, clean and comfortable

Miinukset: Was hard to hang clothes with a hangar in closet because the bar is mounted too close to shelf above

Plussat: HBO

Miinukset: Front desk clerk was ride at check inThe ceiling tile was soaking and leaking. The floor was wet and slippery in the bathroom. They asked us to move after we were settled at 930pm. But we needed to get up at 4am. No refund or anything. Pretty disappointin

Miinukset: Our tv in the bedroom did not work.

Plussat: Hotel was in a good location. The breakfast bar was excellent (good food selection and easy to navigate). I had some trouble connecting to WiFi so I called the desk and they quickly fixed the problem. The workout room was very clean.

Miinukset: The one item that concerned me was the a door from the lobby to the outside was open 24 hours a day. I thought this could pose a potential security problem.

Miinukset: Bed was stained, shower was dirty

Plussat: N/a

Miinukset: Room 309. Toilet was not clean. Dried bowel movement was in bowl.

Plussat: The mattress was comfy. The room was nice.

Miinukset: The check in was just AWFUL. Just about 45mins to finally check onto my room, after i had drove 5hours to get there. There was so much back and forth and confusion between the coworkers, it was ridiculous. The hotel had a bad smell in the common areas, like dirty, old mop water. The rooms had a less offensive odor.

Plussat: Breakfast was great.

Plussat: Perus amerikkailen aamiainen.

Miinukset: Parking lot is dark at night

Miinukset: The room had a weird odor to it

Plussat: Friendly

Miinukset: I did not likr they charge my card twice. Told me he mad a mistake it will take 5 to 7 business days to come back on my card

Plussat: room was clean. bed was comfortable.

Miinukset: the breakfast was not good.

Plussat: location and the amazing free breakfast

Miinukset: The hotel was fine.

Plussat: Clean. No odd smells.

Miinukset: Lack of Food in the area. I tried the food delivery and it took over an hour to deliver Chinese for half a mile away.

Plussat: It is less than a mile from my family's house so it took less than five minutes to visit them.

Miinukset: Had to pay for a continental breakfast.

Plussat: Clean. Nice.

Miinukset: The person at the counter double charged me even though I it was already paid in full. When I checked my account the next day and told another staff member they reversed the charges and said sorry. No other compensation was given.

Plussat: The overall look and cleanness. I love the greeting from the front desk and the housekeeping.

Plussat: The staff were very friendly

Plussat: Staff, room and location were awesome. We were staying overnight for a layover and the proximity to the airport allowed us to easily make our 6am flight. There is a 24 hour shuttle that picked us up from the airport, brought us to the train station for our adventure downtown, picked us up from the train station and brought us back to the airport. Super convenient!

Miinukset: Part of hotel under construction, pool and hottub looked a bit dated.

Plussat: Very quiet room despite being close to the freeway. Dinner was wonderful. Restaurant and hotel staff were all very pleasant. Will definitely select this hotel again when I’m in the area.

Plussat: Friendly staff, shuttle services, convenience to airport

Plussat: That I didn't have to be there for very long.

Miinukset: There was a loud generator next to my room preventing sleep. Staff was unhelpful resolving the issue, unsympathetic, and borderline rude about it.

Miinukset: There was a humming/buzzing that would happen every 2 or three minutes. It was very noticeable and an inconvenience. The sound kept me up all night which made me check out earlier than I would have liked to.

Plussat: Everyone was friendly! Especially Richard the shuttle driver big thanks to him!!!!

Plussat: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.

Miinukset: Rooms were pretty basic. But, for the price, it was very nice!

Plussat: The room was exceptionally clean, the staff was very friendly and I did not experience any problems during my stay. I would definitely stay at this hotel again.

Plussat: the breakfast & the location was excellent! Easy access to the hotel!

Miinukset: Me & my spouse was basically with everything about the hotel!

Plussat: I was pleased with everything! No complaints!

Miinukset: Overall great stay!

Plussat: The room was great and the lounge.

Miinukset: The front desk people need a little more training on being a little more friendly and being more helpful, our last 3 visits they were extremely rude. the rooms and lounge and restaurant were awesome.

Plussat: Slightly dated, but still good

Plussat: When you walk into a Marriott they have the highest standards for comfort and relaxation it's the best

Miinukset: All I can say is that my steak was absolutely beautiful

Plussat: As soon as you came in very nice and smelled good!!

Plussat: nice room and convenient to the interstate

Miinukset: long walk to and from my room to the elevator

Plussat: bed was very comfortable

Miinukset: The bathtub was very hard to get into to shower and the floor of the tub very slippery making it hazardous for me as a senior citizen. Also the sound quality between rooms and hallways was very poor.

Plussat: Staff good

Miinukset: Very old

Plussat: shuttle service

Miinukset: food area closing to early

Plussat: Alexander the gentleman who checked us in was exceptional. The breakfast wass good.

Miinukset: My wallet got stolen, the bed was over used, the sheets were not soft, the toilitries, and the towels and washcloths were in terrible condition. Also this hotel is not safe (They have zero security).

Miinukset: Checked into room and someone was still cleaning the room but didn’t seem to finish cleaning when we came in. The toilet was still dirty.

Plussat: I don't know

Miinukset: Noise

Plussat: Not much

Miinukset: Handicap accessible does not mean handicap friendly. Staff was not familiar w/ handicap rooms or the pools accessibility. Bed/mattress has a noticeable sag. The room was very cramped and made using a walker difficult. The shower hand held hose did not

Plussat: Good service. Check in easy. Pool was fun. Quiet.

Miinukset: Cable went in and out. Food not so great.

Miinukset: We've stayed several times and always meet with very professional staff in the hotel and restaurant.

Plussat: Friendly staff and lots of amenities.

Miinukset: In the common areas there were corners and nooks that were dirty.

Plussat: people that work ther

Miinukset: beds are old

Plussat: Staff

Plussat: Poor staff. Lack of professionalism

Miinukset: The front desk staff is not pleasant. The standards of the staff is lower than the one I am used to in Crown Plazza

Plussat: Comfortable bed, clean room, staff very nice and helpful

Miinukset: Breakfast buffet was not very good. Few choices

Plussat: This hotel has some of the most amazing staff. Everytime I stay here makes me want to return. I don't even look at any other options because the staff alone is amazing.

Miinukset: I wish they had an early morning breakfast lunch bag to help those who have those 6:00am flights. Considering airlines serve nuts and airport food is way too pricey.

Plussat: This place was perfect and far exceeded expectations. Great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed.

Miinukset: No

Plussat: Location to airport was good

Miinukset: Hotel was dirty. Dirty carpets, dirty room and very dingy looking. Wallpaper was peeling off the wall and the ceiling was actually stained and crumbling. Sheets on 1 bed were dirty with makeup and hair. The hotel was just nasty. Not a 3.5 star hotel.

Plussat: The lady who checked us in was very pleasant and professional. Made us feel welcome

Miinukset: No courtesy breakfast. When business traveling, a hotel that offers a breakfast bar is necessary. There is never time to find a restaurant and sit and eat.

Miinukset: coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

Miinukset: The room was not used by the guest, they checked out right away. I was charged for this room and never used it. This it not fair at all.

Plussat: Location

Miinukset: No free coffee in lobby. Had problems with remote for TV and running toilet. Room getting tired.

Plussat: There was effort made to accommodate us.

Miinukset: I booked a Marriott product because of their reputation. Disappointed with the cleanliness of the rooms. Moved from the 1st room and had the 2nd room re-cleaned.

Plussat: We got there very late and guy at desk was not very friendly. Got our room key and pulled to park, but door on side would not open. SO, walked back to the front. Room was great, comfortable and spacious.

Plussat: Location

Miinukset: None

Plussat: Staff

Miinukset: Price of food at Bistro

Miinukset: Hotel rooms need updates.. Lighting is poor and sink with washcloths is outside the shower room

Plussat: Staff was very friendly.

Miinukset: Standing water in bathtub not addressed. Television did not work properly. Beds really not comfortable.

Plussat: fine

Miinukset: inadequate bedding. no staff response. How can a Marriott run out of bedding

Plussat: I enjoyed the contemporary style of room as well as the bed.

Miinukset: They didn't offer complimentary coffee, tea, or breakfast.

Plussat: I love the 2 bedroom suite set up

Plussat: The room itself room heat wasn't room switched my room immeadialtly the cable

Plussat: Cleaning staff was very helpful and accommodating. Front desk was also very helpful

Miinukset: Was very basic but adequate

Plussat: The kitchen had a full stove with an oven and stove top range.

Miinukset: The room is very small to be considered a suite. The desk that is in the room takes up more space and is not efficient for a suite. The room needs a table and chairs to sit at for eating, which can double as work space.

Plussat: They gave me a very large room with 2 beds in 2 separate rooms

Miinukset: They need to clean the common areas such as hallway rugs, etc. The property doesn't look very old but is aging quickly due to what seems to be lack of maintenance. Also, the bed linens were either not changed from the previous occupant, or were not washed

Plussat: location was easy to get to

Plussat: Derek at the check in desk was a boss. I had a long couple days of traveling, and there was no cold water (my long anticipated shower temperature was only hot to scalding hot). And the TV didn't work. This guy took care of both to the best of his ability.

Miinukset: No bathroom exhaust fan. But the price was solid. Would return.

Plussat: 2 separate bedroom suite

Miinukset: the suite only had 1 bathroom

Plussat: Manager was very helpful

Miinukset: The first room we were given smelled very smoky

Plussat: The hotel was very clean the room was comfortable for my stay. The staff was very friendly and helpful. I will recommend this hotel to others, it is definitely worth the money to stay there. I love the layout of the room, especially the kitchen. I most certainly will be back to stay there again.

Plussat: The room was very nice. The breakfast was good.

Miinukset: Didn't like that the breakfast room was very small.

Plussat: The suite was beautiful and dog friendly we will be back for the summer break. The kids can't wait.

Miinukset: No

Plussat: Location - closest to airport; pool and hot tub were amazing

Miinukset: NYE and the restaurant would not let us order room service at 930 - they were supposed to be open til 10 that night. Snacks in little store were ridiculously expensive - $4 a piece for small pack of donuts and apple juices

Plussat: Location -

Miinukset: Dirty Hotel- Will not return -

Plussat: Quality, service, location & long term parking at a reasonable rate.

Plussat: It was clean and priced well.

Miinukset: No ice on our floor and no vending machines in the hotel. There was bottled water in our room for $2 each but no soda. I was charged for parking and don't remember that being mentioned when I booked. They said I would be charged $7 but was charged $12.

Plussat: Room was clean, bed comfortable, floor was quiet, staff were helpful.

Miinukset: The hotel lobby floor could use an update. It’s worn, dirty and, frankly, old.

Miinukset: Noisy people in the next room late at night.

Miinukset: Restaurant and service was not just bad, but awful.

Plussat: Right next to the airport and provides shuttle

Miinukset: I found hair in my food at the restaurant

Plussat: Location

Miinukset: Small room

Plussat: location

Plussat: Next to airport

Miinukset: Older property

Plussat: close to the airport

Miinukset: close to the airport

Plussat: Our stay was for apt hunting

Miinukset: 1st floor and a lot of noise

Plussat: Excellent location, clean rooms and beds, friendly staffs.

Miinukset: A bit outdated (like elevator, lobby), in the room we stayed the cold/hot water knob in bathroom is reversed.

Plussat: The rate that I got it for.

Miinukset: Overall, this hotel is in need of serious repairs.

Plussat: Room was very comfortable, and clean. I also felt very safe when I noticed the property has security. The staff was very accommodating and professional, making sure everything was to my expectations. I will recommend this property.

Miinukset: would liked to have had a microwave in room.

Plussat: Perfect location + Friendly staff + Spotless room + Comfy bed + Delicious complimentary made to order breakfast = Great stay!!! Would definitely stay again.

Plussat: The pool was nice

Miinukset: The room had dirty walls and the bathroom was real small

Plussat: Staff was helpful, polite, and professional. The rooms were well-maintained, and quite clean.

Miinukset: My room was on the first floor close to the entrance and the elevators and proved noisier than I would have liked. If you are assigned a room such as this, I'd advise requesting a room change if available.

Miinukset: The amount of weed being smoked in the hotel was ridiculous. Literally woke all 4 of us up it was so strong. Maybe control that and hotel would not be bad. And clean up the pool it was gross.

Plussat: Big pool Good location

Miinukset: Dirty looking pool Rooms could use an update

Plussat: Sadly, the best thing about this hotel was the cable TV channel selection. The room, the hotel, the service, the restaurant, staff and it was the cable TV choices!

Miinukset: Did NOT like the fact there was NO breakfast as advertised and promoted by staff upon arrival. The restaurant ran out of food for except for cheese sticks BUT alcohol was plentiful. Elevators opened and closed on random floors (if they opened at all).

Plussat: was able to park in lot

Miinukset: pool was closed

Miinukset: The lobby was not inviting and the carpet needed swept.

Plussat: Leaving on Sunday

Miinukset: Room smelled like someone had been smoking skunk weed in it. Very noisy when rooms around ran water. How this place is rated 8.3 is crazy. I have stayed at my last Redroof inn.

Plussat: HBO

Miinukset: Dirty, smelled like smoke, room had not been cleaned. Just felt all around sketch.

Plussat: Anna is super nice and is always really helpful ... She is going to be General Manager and i think is the best choice because she knows how to treat people ...

Plussat: It’s always clean and staff very nice

Miinukset: N/A

Plussat: Location. It wasn't right in the city. It was a little out in the country

Miinukset: There was no small fridge in the room. U had to go outside the main lobby to smoke as they had interior corridors.

Plussat: convenient location

Plussat: It was a room with beds. Staff was nice.

Miinukset: This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.

Plussat: Spacious room bed frig microwave

Miinukset: Na

Plussat: The availability of a king size bed was a HUGE plus.

Miinukset: There was a foul odor that was immediately noticeable upon entering the room. It smelled like mildewed clothing or fabric. It was very unpleasant.

Miinukset: I got charged twice.

Plussat: Clean, reasonable

Plussat: The breakfast was good. There was a good selection.

Miinukset: The bed was too hard. The bathroom wasn't super clean.

Plussat: Staff was great!!!

Miinukset: I didn’t like my stay omg the loud noses from the vent stuff clicking and ticking

Plussat: Staff overnight and check in was friendly deserve at raise and housekeeping

Miinukset: Someone broke the waffle maker but other breakfast was great!

Plussat: Excellent service

Plussat: We use this property whenever we fly out of Cleveland. Perfect for a quick night.

Miinukset: Again, for a quick night and a ride to the airport, you can’t beat it. It is an old hotel and not one you want to spend a whole lot of time at.

Plussat: Wide selection of food

Miinukset: Eggs and ham could have been hotter

Plussat: Convenient to highways. Plenty of places to eat within .5 miles of the hotel.

Miinukset: Over the 5 nights we stayed, the garbage was never taken out, we received a new towel only once (only because we had to ask), and our bed was never made. We understand that there was no room service on Christmas Day -- that's fine, because they told us ahead of time. But the other 4 nights are inexcusable, particularly because we contacted the front desk twice about the problem. We even left a tip on the bed every day, and it was never taken. After complaining upon checkout, the the front desk worker said she would check with her manager to see if we could get a partial refund. To her credit, we did receive a $35 refund. I called the hotel back because I thought the $35 was incommensurate with the neglect of the room and didn't even cover the cost of one night's stay. She again said she would check with her manager. I haven't received any additional compensation.

Plussat: The reason we stayed was Shuttle to airport and I seen advertised free parking. Didn’t get free parking could have paid to park at airport

Miinukset: Charged me to park vehicle while on our trip when you advertised free parking. That’s why I picked your facility. I could have paid to park at airport. Also our sink was plugged, we went out to dinner and told front desk clerk about it. When we came back several hours later still plugged water sitting in it we had to inform front desk again. Maintenance all gone for night had to move to different room.

Plussat: Plenty of breakfast options!

Miinukset: The bathroom was dirty. Long black hair in the shower.

Plussat: The staff are always friendly and helpful. The rooms are clean and have microwave and refrigerator which is great for more than 1 night stays.

Miinukset: Some of the breakfast choices. I would like some turkey sausage instead of pork. I think some of the brand of foods that they purchase taste weird like the yogurt.

Miinukset: New years eve, party right below our room.

Plussat: Location is good with shops and food close by. Parking lot is nice size and never had to worry about finding a spot. Rooms are spacious. Front desk staff was very kind and helpful.

Miinukset: Would give the cleanliness a 5/10. Breakfast staff was rude every day of my 10 day stay. Housekeeping replaced my dirty towels under sink instead of putting out fresh. Better than some, but don't think I will stay again.

Miinukset: There is a MAJOR opportunity as far as cleaning, across the entire property. I will probably not be staying there again.

Plussat: The price.

Miinukset: Remote control for the TV didn't work. Interior has drab colors.

Plussat: The staff

Miinukset: 0

Miinukset: The bolt on the door was missing I complained and nothing was done. I felt very very unsafe and barely slept The elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that I would have used did not work The tv was dark

Plussat: Staff was great. Gave me a water bottle from their staff room. Room very large. Great location

Miinukset: Internet was slow. No water to fill water bottles

Miinukset: When we walked in the facility there were police doing a search of a room which made us feel very unsafe. The place also smelled horrible and our room looked like it hadn’t been cleaned in weeks. There was hair everywhere and the kitchen was disgusting.

Plussat: Comfortable, value

Plussat: The staff was great!

Miinukset: n/a

Plussat: The bed was very inviting. The shower was clean. The fridge was clean as well.

Miinukset: The luggage cart had a broken wheel which caused me to pull my back trying to push it. The top lock inside my room was broken and I never got offered to move....The bathroom garbage can had someone else's hair in it and Wal-Mart bags under the sink.The kitchen cabinet on top beside the stove had pieces of something crumbled all over the bottom shelf...I asked for some kind of compinsation, because the hair repulsed me, and was told she could not do it. I was also told by the manager the night I checked in that the cart was there because the new one was stolen, and she never offered me anything for me saying my back was hurting from trying to move a cart that had a wheel half off the rim and did not want to go straight at all. The shower curtain rod was hung a bit high so the bottom of the curtain kept going out of the tub and I had to clean water off the floor.

Plussat: Convenient and clean

Miinukset: No

Plussat: The room was very accommodating; the front desk staff was very helpful. The room was clean and cozy!

Plussat: Large, well equipped rooms

Miinukset: Hallways and some rooms smelled light me smoke