Cleveland hotellit Downtown

Plussat: Breakfast and building history and location

Plussat: I thought the breakfast was better than other hotels and the afternoon snacks and drinks was great!

Miinukset: I don’t like paying $29 per day for parking. Would prefer it be included in the rate

Plussat: Breakfast was really superb and starts nice and early at 6 am, so you can still eat if you have early departure. Lovely hotel with great sized rooms. Very central and staff very helpful and friendly. The complementary food and drinks in the evening was an absolute treat and a great surprise which we enjoyed so much. Breakfast was really great and the make your own waffles was something we all loved, especially the kids. Would definitely stay here again and would recommend to others.

Miinukset: The swimming pool was very small, but we could have lived with that. However, lack of any pre-swim shower facilities, or indeed changing rooms, was a big problem which put us off using the pool. People were just getting into the pool and hot-tub without any of the normal hygiene procedures limit bacteria and there was even children with diapers/nappies on them in the pool. Real pity as otherwise we would have given this hotel top marks – better without the pool if can ensure good hygiene standards.

Plussat: free drinks at cocktail hour and free breakfast...location is excellent as well

Plussat: The free breakfast and dinner were pretty good and the free cocktails.

Plussat: The rooms were fantastic. Complimentary cocktail hour with food and included breakfast bar the next morning.

Plussat: Everything awesome...perfect location, historical setting, very friendly staff and management. Good eats at night and big breakfast included.

Plussat: Location

Plussat: Staff was friendly and helpful Loved the location Breakfast and happy hour were wonderful

Plussat: Loved this hotel!!!

Plussat: The staff was awesome the door man was very helpful and friendly

Miinukset: Need to add unsweet tea to dining and snack area

Plussat: All the Staff at the Drury Hotel were very professional, attentive and friendly.

Miinukset: Nothing

Plussat: The room was very quiet.

Miinukset: Had to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen cabinet

Miinukset: Pull out couch did not have sheets or covers located in room

Plussat: The hotel staff was very nice. Rooms were clean. Restaurant inside was great.

Miinukset: Food was not good. Busy area. Def. not a relaxing area.

Plussat: Centrally locates and many new, delicious restaurants close by. Went to Mables Barbecue and it was amazing!

Miinukset: None

Plussat: Great location, large comfortable room

Miinukset: (1) 2 night stay and room service did not come after 1st night. As as result, beds not made up, no fresh towels, etc. (2) Very loud "groaning" ceiling-mounted HVAC unit in our room. (3) bathroom door squeaked very loudly when opened/closed. (4) Tiny bathroom (in contrast to very large, comfortable room)

Plussat: The staff were so helpful and pleasant. Everyone spoke with a lovely smile.

Miinukset: The buffet breakfast was just ok. Kind of the standard paper plate plastic silverware thing. Which compared to the rest of the spectacular experience was disappointing

Plussat: Staff was incredibly helpful, friendly and attentive. The AC in my room wasn't working, they had to come back and fix it twice. The second time, the staff was in my room for over 3 hours. Obviously not ideal but older things (like most hotels in Cleveland) get broken. I was just happy they took their time to fix it correctly and didn't stop until the issue was completely resolved.

Plussat: Its really quit place and it’s in the center

Miinukset: Nobody help my during my checkout to transfer my laggauga

Plussat: Perfect location. Very nice, comfortable room. Wonderful staff!!!

Plussat: The location was perfect, right next to the popular 4th Street and all the restaurants/bars we wanted to go to. Vallet was pricey but worked out good for us since we could come and go as we please. The hotel bar and entertainment room was very big and inviting. Our room was decently large with a small kitchen but full size refrigerator. The room had a couch and good sized tv. The air conditioning ran constantly but kept our room at our desired temp.

Miinukset: We were unhappy with our bathroom. Some friends of ours were staying here as well and they had a newly updated walk in tile shower. Our room, though being in my mind the most desirable (top floor corner room) had an old acrilic bath tub and a tub surround that belonged in a 1989 mobile home. The toilet was loose from it's flange and had caulking caked around it. There was obvious signs of a lack of thorough cleaning in the bathroom (hair, not from us, still remaining under the soap shelves, and built up residue in certain areas.) There was an old bathroom fan that had so much lint on it that it looked like it could catch on fire at any moment. There was also a new, large vent unit next to it that gave off good light but offered no sound distraction, seeing as the bathroom is feet away from the bed this was a turn off. The elevators were rather small, not that that is an easy fix, and had cracked floor tile. I didn't double check but I believe they charge you for gym use which is extremely strange if it's true. We stayed there for our 9th anniversary and I made that known in the comments when we checked in. The most they did for us was 1 free dr.pepper and 1 free bottled water. Not that I really expected anything for free but for the last few years most hotels have at least provided Champaign and a card which really can make the stay sometimes, and costs them about $15. That small display of gratuity will make people really appreciate the hospitality.

Plussat: It's location and it's mix of old and new.

Miinukset: No

Miinukset: Water was turned off when I arrived and then brown water when it was turned back on at 8 PM. Nothing offered in response. No happy hour offerings that are typical of other Residence Inns, FYI.

Plussat: We've stayed here at least 10 times, and in the beginning we loved it, but the last several times, it seemed a bit down at the heels, and our most recent stay definitely confirmed this. We always choose Kimpton because of the pet friendly policy, but this time our (pet-friendly) room was really dirty, with black dog hair all over. As pet owners ourselves, we're pretty sympathetic to this challenge, but the room was really filthy. When we tactfully noted this, the front desk staff answered that they'd "clean it better next time." The bathroom was poorly maintained, with a leaking shower that made the whole room wet, and the grout was all stained. Finally, breakfast was mediocre and took forever; 35 minutes for a plate of eggs. It was a much less pleasant experience than when we started coming here 3-4 years ago.

Miinukset: See above.

Plussat: Very modern, clean, COMFY beds, great value, super friendly/helpful staff and great amenities.

Miinukset: The only downside is it’s either valet parking or go search for your own.

Plussat: The bed was super comfy and the shower was spacious with great water pressure (regular shower head and rainfall shower head). The location was convenient (easy walking distance) to loads of restaurants and bars. There’s a cvs and an amazing grocery store right next door.

Miinukset: Street noise was a bit loud in our room but faded after midnight. Valet parking was expensive and REALLY slow/inefficient. No free WiFi. Housekeeping failed to come to our room during the day - I had to go to the desk just to get towels. The restaurant was ok, but the cheese plate was really puny, especially for the price.

Plussat: Location was great. Bed was comfortable. Very clean.

Miinukset: The room we were given was on the second floor. It had one small window and didn't have much supplemental light to offer so it felt like we were in a basement. Additionally, it was at the back of the hotel, up against an alley. At 4:30AM there was a truck picking up/dropping off things that made an incredible amount of noise.

Miinukset: The initial room was tiny and noisy. This is not a 4 star hotel

Plussat: Great friendly staff!

Miinukset: It is a little pricey, but it's a great hotel.

Plussat: Bed was great, quiet for downtown, staff excellent.

Miinukset: Shower had no door and water went everywhere!

Miinukset: Valet was a bit grumpy.

Miinukset: The cost for 1/2 bottle's of red wine from in-room refrigerator was ridiculous at $33 and $35 per bottle. Very unfair pricing.

Plussat: The room was well designed and ergonomically great. Unfortunately, the thermostat did not work and the room never cooled down. My quality of sleep was negatively impacted.

Miinukset: Staff appear disorganized and the room temperature was uncomfortable.

Plussat: Besides it being in a great location and being extremely well looked after, it was the staff that made our stay so excellent. All were very friendly and accommodating. We were a large group of guys visiting various ball parks on our annual poker group trip and we all agree that this accommodation was by far our best! Well done staff! A special shout out to Tim for his sense of humour and good advice for our one night out in Cleveland.

Plussat: Great hotel; would highly recommend.

Plussat: Location and the hotel itself was so beautiful!

Miinukset: All good

Plussat: Helpful staff

Miinukset: Service at the lobby restaurant was slow, breakfast was cold

Plussat: Clean, spacious room and helpful staff. Hotel was in walking distance to most things I wanted to do.

Plussat: Fantastic location in the middle of town. Can walk to all major attractions!

Plussat: Right near the Lakefront. Next to the Convention Center

Miinukset: Obsessed with roping off huge sections of the lobby several times a day to clean already spotless floors. The lobby felt like a construction zone the whole week I was there. Useless annoyance!

Plussat: The room had the best view

Miinukset: Closer self parking

Plussat: Very nice lobby. Gym is absolutely amazing!

Miinukset: No

Plussat: location price

Plussat: The staff was wonderful. Everyone from the front desk, bellman, valet, and housekeeping.

Plussat: Near everything.

Miinukset: No

Plussat: Modernness, location

Miinukset: No

Plussat: The lobby renovation is awesome. The room was nice. The staff was friendly. A+++

Miinukset: The snack shop is kinda pricy. Like NYC pricing. But, otherwise, they had nice options.

Plussat: Valet your car and enjoy walking, Uber to anywhere. This location is incredible! We recommend taking the Lolly Trolley for a city tour. Hotel is historic and beautiful!

Miinukset: Conditioner in shower was empty.

Plussat: Room, staff, location, and cleanliness.

Miinukset: I have no unfavorable observations to make about this hotel.

Plussat: The room was large and clean with a very comfortable bed. I liked the hardwood floors as opposed to the usual carpet in most hotel rooms.

Miinukset: The tub, jetted, was showing signs of wear, but more importantly it was very deep and had NO grab bars. Definitely tricky getting in and out of shower. Also, bathroom had a frosted window that overlooked the bed. Turning on the bathroom light was like turning on the light in the room. The elevators were very small and the first one we used was not working and nearly sent me into a panic because of my claustrophobia. The second elevator worked and so it was fine.

Plussat: The room was very spacious with high ceilings. Very nice older hotel.

Plussat: The bed & pillow were very good. We slept very well.

Plussat: The breakfast was phenomenal! The lady at the front desk was very outgoing and provided us with water.

Plussat: The room was surprisingly large.

Miinukset: Great room, great experience!

Plussat: Conveniently located, walking distance to Progressive Field.

Miinukset: No

Plussat: Expectation were exceeded when it came to location, staff, service, happy hour and breakfast. Room size, room contents and view were impressive. Will stay here again. Only negative was the elevators.

Miinukset: Elevators were too small and slow-ish.

Plussat: Big guest room with hardwood floor...nice

Miinukset: Cheese omelet was a little dry and could have been hotter.

Plussat: Great place, close to lots of things to do within walking distance! Would definitely recommend!

Plussat: Loved the hardwood floors.