Cleveland hotellit lähellä Cleveland Mall

Plussat: The location,view and amenities.

Miinukset: The cleaning chemical smell was very strong, I could not get used to it.

Plussat: Very modern decor, clean rooms and friendly staff

Miinukset: no

Plussat: The property was great.

Miinukset: The staff wasn’t very professional. The hotel also charged us for a movie fee when we didn’t rent a movie. Also the booking.com said we were booking a room with a view and the hotel made us pay an upgrade fee to have the view. The entire experience was misleading. I probably will not book here again.

Plussat: The staff were very friendly.

Miinukset: The heating/air conditioning in the room was extremely loud. They charged me $40/day for parking even though I didn't park there. They ended up removing the charge.

Miinukset: Parking should be a bit lower if not free. It is currently $30 a night with a discount.

Plussat: Perfect location for the Browns game

Miinukset: Checking in was long

Plussat: Good location and modern decor. Room and common areas were very clean. In-room fridge was convenient.

Plussat: Location. Room, elevators, lounge and restaurant very clean. Great view of Lake Erie. Smooth and speedy elevators.

Miinukset: Mattress was too soft for me. Odd choice for a bathroom door.

Plussat: Clean, modern design. But most importantly, the staff were incredible. I’ve never experienced a more amazing group of people at any hotel stay.

Miinukset: Nope.

Plussat: We enjoyed every part of our stay. The only thing negative, is that no one came to clean our rooms on the second day of our stay. Other than that, my wife and I had a wonderful time! We had a parking payment discrepancy (completely my fault, I misread the directions and paid for parking twice), and Chris Hardy (Coordinator, Hotel Accounts Receivable & Finance Services) corrected it in no time. We had a great time!

Miinukset: I guess, if I had to be picky, the only thing I did not like was how long it took to get a second cup of coffee in the morning. The Hotel provided the equivalent to two cups in our room, (one for me, and one for my wife), but the walk and the wait for morning coffee #2 was a little annoying. ...that's just being picky.

Plussat: Staff

Plussat: The room was very quiet and I was able to get a good nights sleep

Plussat: The staff was extremely friendly and helpful, from the valet, to the front desk. The breakfast was nice. The buffet was clean, and they had a nice selection of breakfast items.

Miinukset: The upgrade fireplace room didn’t not work. Maintenance came and fixed but it quit working after 1 session. Parking is pricey, and nightly, but it’s valet, and you do have in and out privileges.

Plussat: Great location. Room very nice!

Plussat: Location and staff

Miinukset: Cost of valet.

Plussat: Centrally locates and many new, delicious restaurants close by. Went to Mables Barbecue and it was amazing!

Miinukset: None

Plussat: It was a bit of a far walk, but I loved my room, it was very spacious and unique.

Plussat: Friendly staff especially the girls at the front desk, housekeeping, buffet attendant and the guys at the front door, everyone was great. Terrific location for any event or leisure. Large rooms and a very clean hotel.

Miinukset: Not a thing

Plussat: I was in Cleveland for the first time for a concert at the house of blues. I booked this place because it was right around the corner from the venue. And the building itself was so beautiful! Views to all the shops below and outside to downtown. Also breakfast was delicious!

Miinukset: Valet parking was a little pricey, but still within reason for convenience sake.

Plussat: i like the way we were treated, the appearance of the hotel (room, dining area and lobby). Everyone was very accommodating and professional.

Miinukset: I don't this there was anything we didn't like.

Plussat: The rooms are large and clean. Full size fridge and coffee machine were a welcome addition. Bed was comfortable.

Miinukset: Valet parking was over priced at $36.00 a night. I parked across the street and paid $12.00.

Plussat: The location was perfect right near the house of blues that we attended a concert at

Miinukset: The elevator broke on the afternoon we were there. The walk to get to our room up 3 flights of stairs was extremely sketchy the flight of stairs was poorly lit. The fact you can not access Euclid at from that side of the building seems strange you have to walk a full block through the hotel to get outside. The smell from the food being cooked throughout the day in the Arcade was so overwhelming. Also there was a bandaid stuck to the tv stand which was DISGUSTING!! The sink had hair in it when we arrived. Extremely unsatisfied with getting excited to stay at a “fancy” hotel where I would have been happier at the holiday inn across the road.

Plussat: It's location and it's mix of old and new.

Miinukset: No

Miinukset: Water was turned off when I arrived and then brown water when it was turned back on at 8 PM. Nothing offered in response. No happy hour offerings that are typical of other Residence Inns, FYI.

Plussat: I liked that when looking for a microwave they just brought one to my room free of charge...very convenient i liked the shower but the one I saw online had 2 shower heads one on the wall one on the ceiling and the room was much bigger than the one i stayed in and only had one shower head on the wall i was looking forward to the one on the ceiling

Miinukset: I came here so my fiance and I could have a staycation somewhere and get massages then I come to find out for the couples massages there's no bundle or discounted rate u just pay per person and they dont do the massages together they have one masseuse do one person then when thier done they do the other which I thought was crazy ..and they charge you for using thier wifi and its 40 bucks a day to park ur car I thought all these charges were absurd....

Plussat: Front desk staff and other employees are very friendly and welcomed to guests.

Miinukset: As hotel is located at the center city of Cleveland, you might be interrupted your sleeping condition due to noise from street by party lovers.

Plussat: The staff was friendly, easy access to venue we came to town for.

Miinukset: Room didn’t have a bathtub like I thought.

Plussat: The Kimpton is a great hotel! My Dad and I stay there every time we visit Cleveland. The staff are always so welcoming and the rooms are great!

Plussat: Clean and right in the middle of downtown. Walking distance to great restaurants and the arenas. Walking distance to pier, HOF, and Football stadium too.

Miinukset: I can't believe people are still charging for wifi these days. Not a huge deal, but that should just be included in this day and age.

Miinukset: The initial room was tiny and noisy. This is not a 4 star hotel

Plussat: Great friendly staff!

Miinukset: It is a little pricey, but it's a great hotel.

Plussat: Modernized, great fireplace and leather seating in the lobby. The bed was super comfortable and cozy. The shower was large and had great pressure.

Miinukset: No complaints

Plussat: The service was great. Our concerns were immediately corrected for the humidifier and bedding. They comp'd the water we drank because the room was so dry and gave IHG points for the bedding issue. Location to nightlife and Rocket Field House was fabulous! The valet service was nice for parking all attendants very helpful and courteous.

Miinukset: Overall, it was a good stay. The first night the room was super dry, to the point we woke up coughing. I called down to the front desk and requested a humidifier. They brought one up within 10ish minutes. Due to sleeping so restlessly, my partner ha kicked the sheets and covers askew. When we went to straighten them, there was a questionable stain on the comforter. Another call to the front desk and all of the bedding was replaced. Peg hanger for coats had been pulled out of the drywall at some point prior to our visit and just pushed back into the wall. Doors feel new and heavy so close loudly. Rubber bumpers may help.

Miinukset: Air conditioner wasn’t working properly, made for a hot night

Plussat: The lobby was nice, good location

Miinukset: For a four star hotel it was underwhelming. Comforter was torn up, no hand soap. No coffee maker in the room.

Plussat: location, service, amenities and wine social hour

Miinukset: The snacks and beverages in the room were ridiculous prices.. why not have a reasonable price and people may utilize this convenience.. $34 for a small bottle of wine, 7 and 8 for other snack.. crazy and ridiculous.

Plussat: Friendly staff and perfect location

Plussat: Staff was very attentive and helpful. Location was great - close to Rock & Roll Hall of Fame and great Cleveland restaurants.

Miinukset: Additional charge for parking - $20 per night, $35 for in and out. No complementary breakfast

Plussat: Pillows

Miinukset: No

Plussat: Great location

Plussat: The staff was friendly and accommodating.

Miinukset: No

Plussat: Location and staff

Miinukset: The rooms could really use updated bathrooms. Marriotts usually have much nicer showers

Plussat: Quick check-in

Miinukset: No

Plussat: The staff was very friendly & room very clean. Very nice & classy at a great rate

Plussat: location

Miinukset: No.

Plussat: We liked the burger & bar offer. It was worth it & everything was great

Miinukset: It was all good.

Plussat: very nice hotel, perfect location, staff very helpful

Miinukset: Having to pay for internet, most hotels it is included in the room cost, did not think this nice of a hotel should charge for wireless internet, I was surprised it was an add on cost.

Plussat: the blankets

Miinukset: toilet paper was like sand paper They do not let you carry your own bags up using the cart requiring to spend more money.

Plussat: The room was very clean and spacious. The queen beds were a bit small for 2 people so we slept better in separate beds. We have been married for 20 years so this was a bit strange. The staff was very accommodating and friendly.

Miinukset: Parking was the only problem. I guess the prices in a metro area are premium. That being said the valet team was very helpful and on time with parking and retrieval.

Plussat: Everything.

Miinukset: Nope.

Plussat: Room, staff, location, and cleanliness.

Miinukset: I have no unfavorable observations to make about this hotel.

Plussat: I liked that it was within walking distance to the Rocket Mortgage Arena. The staff was great.

Miinukset: Loud people in hallway at 2-3 in the morning. But security handled quickly but they came back out

Plussat: The staff had amazing customer service. Very polite and friendly soon as I walked it. I appreciate all the stuff that I saw during my stay at the hotel. I appreciate the excellent customer service.

Miinukset: The hotel was out dated at a all time high. The outside did not match the rooms at all. Rooms need to be updated bad. The bathroom had stains all over the wall near the tub on the floor. There was no smell so that helped. The rooms were spacious.

Plussat: Healthy food options and very courteous staff.

Miinukset: No complaints.

Plussat: Convenience

Miinukset: Could hear all the noise in the hall

Plussat: Convenient location, quiet floor, friendly staff

Miinukset: Our room keys kept getting deactivated so had to call down twice for new ones. Staff was very quick in getting new ones to us, though.

Plussat: The room was very spacious with high ceilings. Very nice older hotel.

Plussat: Nothing

Miinukset: Everything

Plussat: Room has lots of space. Loved the view. Loved the hardwood floors. Breakfast was delicious.

Plussat: Close to the Browns Stadium

Miinukset: Beds were a little uncomfortable