Cleveland hotellit lähellä Cleveland Mall

Plussat: My room was large and clean. Staff at Drury friendly. Security is great.

Miinukset: I was unable to book room with just cash. I had to add money to my bankcard. Money needed for deposit had to be on a bankcard.

Plussat: is was very poor- the teacher lounge was very poor, everything was filthy.

Miinukset: is was very poor- the teacher lounge was very poor, everything was filthy.

Plussat: Clean facility.

Miinukset: Minor cosmetic issues in bathroom. Other guests were loud and obnoxious

Plussat: Robyn and Stephen were super professional and accommodating! I would stay there again if I know they are working!

Plussat: Pool Jacuzzi and breakfast and dinner 3 free drinks

Miinukset: No

Plussat: The rooms were spacious and comfortable. The breakfast was good but very limited choices.

Miinukset: The breakfast could have had a few more choices and the didn't have any type of breads.

Plussat: The breakfast and kickback were great

Miinukset: Everything was wonderful

Plussat: Location!

Miinukset: Breakfast left a lot to be desired. It was so bad, the next day we opted to go out to breakfast instead of eating our already paid for breakfast at the hotel.

Plussat: Friendly staff!!! Kick back evening free food from 5:30 to 7 pm. Night we were there they served tacos, rice, nachos and cheese, baked potatoes, salad, hot dogs, and tomato basil soup. Free popcorn and soft drinks until midnight.

Miinukset: At breakfast, ran out of danish and did not replenish, so we didn't get any and would have liked some with our second cup of tea.

Plussat: Social distancing was the best I've experienced. Staff very friendly. Breakfast and evening reception was tops.

Miinukset: Not a thing!

Miinukset: The main hallway smelled very badly of marijuana. Other than that, perfect.

Miinukset: The staff was very rude

Plussat: That I could prepare my own meals

Plussat: Friendly, gracious, helpful staff. Lovely and spacious room with well supplied kitchen.

Plussat: Under the circumstances they were awesome

Miinukset: No hot breakfast or valet parking but understandable under the circumstances of covid-19

Plussat: My room was filthy and I was told it was a mistake they will transfer me rooms, I never got transferred I ended up cleaning the room myself with stuff I purchased from the corner store. I am so disgusted I paid for this especially at this hotel

Plussat: it was close to where we needed to go.

Miinukset: they had valet signs outside and no valley available. dirty room.

Plussat: Location and staff

Miinukset: Cost of valet.

Plussat: Centrally locates and many new, delicious restaurants close by. Went to Mables Barbecue and it was amazing!

Miinukset: None

Plussat: The size of the king suite with fireplace was nice and very clean. Only minor wear from probably humidity in the bathroom and the history of the hotel is very fascinating being connected to the Arcades. Location to local bars, restaurants and the casino is convenient and nice with a short walk with parking being limited was a bonus.

Miinukset: Parking was limited and expensive for the area. No parking at the actual hotel just outside lots that ran $17 and up per day with no re-entry in the same day... The walls are thin (we could hear our neighbors a little to well in the evening) Pan handeling seemed very prominent in front of the hotel which was a little aggressive at times but no harm was caused.

Miinukset: There is no self parking around you have to valet, and it’s $36. They charged me $20 for something and it’s not on my receipt just on my bank statement. I love the hotel, employees are very friendly.

Plussat: Location

Miinukset: Parking. Pretty much have to use the pricey valet

Plussat: It's location and it's mix of old and new.

Miinukset: No

Miinukset: Water was turned off when I arrived and then brown water when it was turned back on at 8 PM. Nothing offered in response. No happy hour offerings that are typical of other Residence Inns, FYI.

Miinukset: Five minutes late for cocktail hour and no offer for non alcoholic refreshments offered. $40 upgrade paid to hotel for room with city view was money very poorly spent.

Plussat: It’s was clean, quite, comfortable and the staff was friendly.

Plussat: Everything!! Friendly & happy staff, inviting lounge, social hour around the fire, fragrance of the bath products & THE MOST COMFIEST beds!! Must say this is our favorite hotel in Downtown Cleveland.

Plussat: Clean, nice fire place in front, great location...

Miinukset: Poor phone reception! Spotty wifi initially too

Plussat: The staff were exceptional, very friendly and accommodating. The hotel is immaculate, gorgeous room and very comfortable bed. Highly recommend based on the professionalism and helpfulness of the staff and pristine state of the hotel and our room.

Plussat: Location and bed.

Miinukset: I was super disappointed with this stay - My room was the worst in the hotel - no window, last room next to staff elevator, overlooked trash bins and other buildings (30ft from my window). Staff at restaurant were coarse, rude and unfriendly. Food was bad

Plussat: clean, bright and modern

Miinukset: They put on hold $100 I guess if we purchased items in the room like the water, soda, or snacks or movies. However, it now been 3 days & this is still on hold/pending with my charge card. Not happy this was not stated when checked it & long to refund

Plussat: We loved the free "social hour" from 5:00pm to 6:00pm. The included wine was very good and the snacks provided from the restaurant were always tasty.

Miinukset: Compared to other Kimpton hotels I have stayed at, the rooms at this hotel were a bit boring. We were originally given a room on the 2nd floor of the hotel which did not have full windows (made it feel like you were underground).

Plussat: Beautiful property, wonderful renovation! Lovely room, very comfortable and clean rooms!

Miinukset: Nothing, all wonderful!

Plussat: location and clean

Miinukset: very sleepy atmosphere and no lobby

Plussat: Great room, great location, AMAZING water pressure!

Miinukset: Negative.

Plussat: Everything! Excellent value!! Great people!!

Plussat: It was close to the convention center for Wizard World. I was able to walk and not spend money on an Uber. The breakfast it the morning was delicious and convenient.

Miinukset: The carpet in the bedrooms looked out of date. The fitness center was small and not enough barbells in order for my friend and I to use them at the same time.

Plussat: It is always a pleasure to stay here. Staff is amazing and very friendly. Rooms are very clean. We stay at this hotel every time we go to Cleveland. Everything is in walking distance. We appreciate the hospitality and will continue to do business!!

Miinukset: Nothing. This is a wonderful place.

Plussat: I liked the bed and shower and the cleanliness greets you at front entrance it was amazing

Miinukset: N/a

Plussat: Location was great for seeing a bit of the downtown as well as getting to the Rock and Roll Hall of Fame

Miinukset: It would be helpful if they identified the location for overnight parking at the time of the booking.

Miinukset: Didn’t want to pay $35 dollars for valet each night and there were no lots open, except for the Huntington lot at $40 a night. We chose to skip this stay.

Plussat: Excellent location to all things downtown including Cleveland’s amazing restaurants. The hotel offers free breakfast however our visit was during the COVID pandemic so buffet type dining was off limits. The hotel still provided us a brown bag bre

Miinukset: Not much negative to say about the hotel...other than limited counter space in the bathroom. And that’s only so I have something negative to say. Parking is pricey but on par with others in the area.

Plussat: When I first walked in the staff was fabulous and the staff leaving was fabulous as well!

Miinukset: Nothing

Plussat: Central location. Easy walk to Rocket Mortgage Arena and nearby restaurants.

Miinukset: Could easily hear noise from room next door. No fridge in room.

Plussat: The staff

Miinukset: Uncrustable sandwich for breakfast

Plussat: Location and breakfast

Miinukset: We stayed two nights. The hotel forgot cleaning the room.

Plussat: It was close to where I needed to go

Miinukset: small rooms, shower had leak, no mini fridge/microwave, rude employees, there's also 40$ incident charge they don't tell you about that you probably won't get back. Awful stay but at least they didn't have bedbugs.

Plussat: Good location

Miinukset: Not very clean. The bed sheets where smelling bad.

Plussat: Breakfast was ok. Several options

Miinukset: The bed was very uncomfortable and I had a bug crawling on me in the middle of the night

Miinukset: My room has not been cleaned for two days. Internet did not work for several days.

Plussat: location, valet parking was speedy and courteous

Miinukset: I expected more from the description of a room with a couch. One window--it was very dark room.

Plussat: An excellent location in the heart of downtown Cleveland. Comfortable rooms, friendly staff. Great for Progressive Field, R&R Hall of Fame.

Plussat: I very much appreciated the complimentary breakfast -- the selection was most excellent! I also liked that the plates, bowls, etc. are made out of compostable materials.

Miinukset: I'd like use of compostable dishes even more if there was evidence that the dishes are, in fact, being composted. since everything goes into the trash -- including uneaten food and recyclable plastic -- I believe the hotel can do more to use earth resources responsibly. although some guests won't participate in recycling plastic (eg: yogurt cups) and composting dishes, I'd like to have the opportunity to do so. some of the nicer hotels also asks guests to indicate whether they want to reuse towels and linens to save resources (water, heating fuel). I'd like to see the Hampton Inns adopt this practice. again, it shouldn't be a requirement, but offering the option saves resources and raises awareness about how we can reduce energy use.

Plussat: Cool vibe, great restaurant

Miinukset: No writing desk in room

Plussat: Had a king suite for our anniversary and they gave our room away so we ended up with a queen suite ... from 3-5 am there was a lot of noise in the hallway and management did nothing

Plussat: The hotel was very upscale the parts I did get to see. The entrance and I p to my room

Miinukset: We could not come out our rooms, and couldn’t really get the experience of the hoetel. We could only have 3other people in room other than self. It’s was my Birthday and it mad it horrible. I would have not book there if I couldn’t enjoy my family there. I have 3kifs and they could not even let them stop by

Miinukset: Nothing

Plussat: Great central location, very friendly staff, modern and up to date.

Plussat: Nice big clean room with a large tub. Fireplace was a nice touch and linens were all clean.

Plussat: I normally don't do many reviews, but this hotel truly deserves 5 Stars!! Great atmosphere from the moment you enter the building. Excellent staff & service! Excellent room! Loved everything!

Miinukset: Everything was awesome!

Miinukset: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.

Plussat: Location near Progressive Stadium and Quicken Loans Arena is excellent

Miinukset: Shower was like a glass fishbowl in middle of room. Not good for having teenagers in room.

Plussat: Staff did their best to address problems with another hotel guests that was partying until 3 a.m.

Miinukset: Had unfortunate placement next to a room party that was loud and continued to 3 a.m., staff asked them to quite down around midnight but they picked up again after they left, we had asked to be relocated but another room was never provided.

Plussat: To be honest, our stay was not very enjoyable.

Miinukset: It was definitely an awkward time to have stayed with the pandemic. However, my fiance and I felt it would be nice to get away for the night. The staff were very nice and accommodating. However dinner was average, with limited options. Room service was not available, the television in the room wasn't working right and the door to our shower wouldn't close all the way and leaked on the floor. Had to go out in the rain to get coffee to bring back to the room. I understand the difficulties it must have put on the hotels with the pandemic, and I certainly take that into consideration but having spent about 500 dollars for the room, and food was very disappointed.

Plussat: Location

Miinukset: There was a water tank inside the walls that kept refilling itself every hour and sounded like a gigantic toilet. Kept me up all night.

Plussat: The location and the vallet parking was excellent.

Miinukset: We were told we could get a fridge and never received one. Ice machine was broken. Staff made us feel like our requests weren't important.

Plussat: Staff was really welcoming an prompt with service request Room was clean

Miinukset: Yes I never been to a hotel with no microwave an refrigerator had I known they were limited I would have def booked a room elsewhere. Eating cold food without any Source of a main facility microwave was not a good look plus warm drinks.

Plussat: Cleanliness and it’s location.

Miinukset: Your staff checking us in and out we’re both curt and uninformative.

Plussat: location cleanliness roominess

Miinukset: unpleasant interaction with the night advisor

Plussat: No breakfast at this time due to covid

Miinukset: Booked through booking.com fees about parking where not visible enough to know 37.00 to park people asking for money as soon as you where checking in while unloading in valet hotel should have had control of this was suppose to have double beds got a king room instead had to have a roll away bed for my teenager

Plussat: I really like the room, it's super comfortable and spacious. The bathroom is like a giant walk in closet. And the staff is super friendly. Fast to respond.

Miinukset: I do wish they can keep a more detailed log on who goes to the pool or not. It's just way too packed.

Plussat: The room service and pool area were great

Miinukset: Lack of communication, awkward room set up, no info on what was open or available, limited dining options, a staff member of the hotel entered our room without knocking first, no ventilation in bathroom and extremely limited tv channels.

Plussat: After switching rooms twice due to loud guests, the third time we were upgraded to a King suite (about an hour after arriving). We were ready to leave this hotel and sleep in the car. Thank you for the upgrade, we were exhausted.

Miinukset: - Employee said my name was weird when checking my ID. - Wouldn't give us a King, (then later did). - Guests on floor were partying SUPER LOUD at 12am - at least 4 of the 9 rooms. With smell of weed, and drunk people walking around floor.

Plussat: Staff was very helpful and met all my needs!

Miinukset: Just need to have microwaves and refrigerators in all rooms

Plussat: Good location,friendly staff,elevator,good room view

Miinukset: Ok so the negative: air conditioning was not good I was hot thru the day and night. I dont know if it needed charged or what. The pool was packed full of kids every hour. We checked constantly. Kids were jam packed in hot tub also( there should be a hr or 2 dedicated to adults only) just a suggestion. There was NO microwave or mini fridge. ( even cheap hotels have them) there was a poopy looking stain on the chair in room. The other chair had a RIP in it. Also pool did look yellowish .. ima assume from the kids peeing in it

Plussat: I really like the location and the staff is very attentive.

Miinukset: The room I stayed in was very small compared to the last room I stayed in, which was the same room type.

Plussat: The room was amazing! Loved the room and the comfort.

Miinukset: A lot of noise. I could hear the conversation of the other guests, I could smell the cannabis through the vents. I did eventually change rooms but then about 4:30 am I had to hear a very loud argument for almost an hour so not a lot of sleep. The elevators full of water from the guests at the pool and smelled of weed. Didnt seem that clean aswell. I know it's covid 19 right now so not everybody can be there. Pool was crowded and sauna.

Plussat: Atmosphere

Miinukset: Lack of staff

Plussat: the bed was great nice tv room service was great

Miinukset: ice machine on floor was broken couldn’t go to different floor to get ice asked for and paid extra for corner room Wasn’t on the corner bath tub was ok would have been better if had jets and bigger had to wait about 10 minutes for our car valet parking and 40 dollars to park didn’t get room till 415 430 or later asked in advance and called 2 times that day to ask for early check in had to wait we were there at 330 or before ☹️☹️☹️