Cleveland hotellit lähellä Cleveland Mall

Plussat: Luxury at affordable price. Complimentary happy hour drinks and breakfast included is a nice touch.

Miinukset: Hot tub was too hot And pool was too cold.

Plussat: Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby.

Miinukset: Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.

Plussat: Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.

Miinukset: Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.

Plussat: Kevin at the front desk was very friendly and nice. The woman (didn’t get her name) was friendly and welcoming. We enjoyed the friendly atmosphere and nice rooms. It was a great location for the things our family had planned.

Miinukset: The only negative was we were on the first floor by the lobby and at night and early morning we could hear some conversations.

Miinukset: The free food was pretty bad but what do you expect for free food

Plussat: Walking distance to attractions and restaurants. Staff was very friendly and helpful. It was our first visit to Cleveland and we had a great time.

Miinukset: The breakfast was ok and happy hour snacks were mediocre. With so many great restaurants and bars in the area we opted out of the free stuff.

Plussat: Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.

Plussat: Great location. Super clean and modern.

Miinukset: Water was brown because of some work being done. Only has Valet parking. No free wifi

Plussat: Rooms were clean and well designed. Slept well because beds were comfortable, drapery kept light out, and room well insulated from noise. This is a large hotel and yet whenever we contacted the staff via text, room phone, or in person they responded to every one of our requests quickly. The hotel is within walking distance or short taxi ride of tourist attractions and restaurants etc. Also the view is nice.

Miinukset: I wish there had been charging outlets on the long desk/counter.

Plussat: The beds were super comfortable.

Miinukset: The bathroom needs more privacy. Especially when staying with a group of friends.

Plussat: Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable!

Miinukset: A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.

Plussat: Location, rooftop bar, valet parking

Miinukset: no complaints

Miinukset: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.

Plussat: Our bed was super comfortable!

Miinukset: Building is old. You can hear everything!

Plussat: Comfortable beds, happy hour, free breakfast and great staff.

Miinukset: Valet parks the cars a couple blocks away in a public lot. Trust me when I say park the car yourself. It takes them over 10 minutes to retrieve each car and when we were there only 1 person was working to run for the cars. We took a walk that morning and watched the valet drivers pathetically meandering to the cars, not jogging or even fast walking. It makes it difficult if you are trying to be somewhere on time. Budget 30-40 minutes to get your car the next morning if you use valet.

Plussat: The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful!

Miinukset: The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.

Plussat: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.

Plussat: Nice atmosphere. Great location in town.

Plussat: The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.

Miinukset: The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!

Plussat: clean, friendly staff, nice central location

Miinukset: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge

Plussat: Beautiful

Miinukset: Parking

Plussat: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.

Miinukset: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.

Plussat: Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.

Plussat: Pleasant and helpful staff.

Miinukset: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!

Plussat: Very close to downtown attractions in a unique building.

Miinukset: Very few "extras" provided without cost.

Plussat: I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.

Miinukset: Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.

Plussat: We stayed in the vip suite and it was nice. Very spacious.

Miinukset: Furniture and decorations were a little dated. Same with the electronics.

Plussat: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.

Plussat: It was a nice place close to where I need to be cost of room was good also was the breakfast

Miinukset: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Plussat: The mattress and pillows were very comfortable. The staff was very helpful and friendly.

Miinukset: Ice only on even floors

Plussat: Very friendly staff, clean

Plussat: Location very good close to everything that walking distance ?

Miinukset: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Plussat: nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake.

Miinukset: Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.

Plussat: Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.

Miinukset: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Plussat: Great location. Nice breakfast. Comfortable room.

Miinukset: No easy access to evening meals. Price of daily parking.

Plussat: Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd.

Miinukset: I like a firm mattress - it was ot

Plussat: We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.

Plussat: Close to rock hall and bars

Miinukset: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Plussat: Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.

Miinukset: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.

Plussat: The cleanliness of the entire hotel as well as my room. Breakfast was a plus!

Miinukset: The frown on the front desk lady, she wasn't nice at all. The night one

Plussat: Not much actually.

Miinukset: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.

Plussat: room looked nice

Miinukset: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work

Plussat: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.

Miinukset: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.

Plussat: Staff was very nice, and the building was sleek and modern.

Miinukset: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.

Plussat: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.

Miinukset: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.

Plussat: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.

Miinukset: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.

Plussat: Loved the rooms...not very large but very efficient and comfy!

Plussat: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.

Miinukset: No complimentary breakfast at this location.

Plussat: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.

Miinukset: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.

Plussat: It was new and a ok location. Staff was great.

Miinukset: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel