Cleveland Hotellit lähellä Horseshoe Casino

Location,staff

Very small room

Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay.

Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.

Comfortable and easy

Check in and check out were fast. Everything was clean. They make staying there hassle free.

clean, friendly staff, nice central location

had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge

The hotel itself has a super cool environment and the building is spectacular... until you go in the room.

This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.

Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.

Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.

Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.

It was very clean abd the staff were very friendly.

Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.

The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful!

The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.

Cleanliness and layout of rooms.

No breakfast included with stay. No garbage can in bathroom or recycling in room period.

The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.

I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.

Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.

Currently under construction, but they are updating so I'm sure it will look great once they are done.

Staff for sure, location was clutch and breakfast, yeah I want to stay

Swimming pool would have been the only thing

The mattress and pillows were very comfortable. The staff was very helpful and friendly.

Ice only on even floors

Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.

Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

The location was the best part

Compared to other hotels that I have started at I felt like I didn't get my full value out of it. It was the little things that weren't available like a little fridge, a DVD player. The AC didn't work very well if at all. Even at 60 degree I was still sweating.

Proximity to the Q - super easy walk across the street for a CAVs game with my 10 YO son.

Free bikes to tour the city. Great location.

Location, rooftop bar, valet parking

no complaints

I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay.

Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.

Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful,

Super old elevators

Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.

When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.

The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.

No complimentary breakfast at this location.

Don't know. I was kicked out of the hotel before even checking in. Was placed in a lower star hotel for more money.

Heard the elevator dropped injuring a few people.

It was within walking distance of the Arena

the cold water faucet in the bathroom does not work well, there is no need for this kind of shoddiness when paying that kind of money. I also felt the room rate was over-priced.

Location to Progressive Field and downtown area. Staff was very nice and helpful

Location was perfect

Had no dislikes

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