Cleveland hotellit lähellä Horseshoe Casino

Plussat: Luxury at affordable price. Complimentary happy hour drinks and breakfast included is a nice touch.

Miinukset: Hot tub was too hot And pool was too cold.

Plussat: Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby.

Miinukset: Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.

Plussat: Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.

Miinukset: Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.

Plussat: Kevin at the front desk was very friendly and nice. The woman (didn’t get her name) was friendly and welcoming. We enjoyed the friendly atmosphere and nice rooms. It was a great location for the things our family had planned.

Miinukset: The only negative was we were on the first floor by the lobby and at night and early morning we could hear some conversations.

Plussat: I liked the wide hallways and tall ceilings in the rooms! The fact that the hotel used to be the Board of Education building appealed to me greatly. The staff was warm, friendly, and helpful. I will definitely recommend this hotel!

Miinukset: The free food was pretty bad but what do you expect for free food

Plussat: Walking distance to attractions and restaurants. Staff was very friendly and helpful. It was our first visit to Cleveland and we had a great time.

Miinukset: The breakfast was ok and happy hour snacks were mediocre. With so many great restaurants and bars in the area we opted out of the free stuff.

Plussat: Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.

Plussat: Staff for sure, location was clutch and breakfast, yeah I want to stay

Miinukset: Swimming pool would have been the only thing

Plussat: Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.

Miinukset: Currently under construction, but they are updating so I'm sure it will look great once they are done.

Plussat: The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.

Miinukset: The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!

Plussat: Bed was comfortable, location was perfect, staff was super friendly.

Plussat: clean, friendly staff, nice central location

Miinukset: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge

Plussat: Beautiful

Miinukset: Parking

Plussat: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.

Miinukset: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.

Plussat: The bed wasn’t the best. No mattress pad and small pillows.

Miinukset: The noise was more than a bit bothersome

Plussat: Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.

Plussat: Pleasant and helpful staff.

Miinukset: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!

Plussat: Very close to downtown attractions in a unique building.

Miinukset: Very few "extras" provided without cost.

Plussat: I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.

Miinukset: Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.

Plussat: We stayed in the vip suite and it was nice. Very spacious.

Miinukset: Furniture and decorations were a little dated. Same with the electronics.

Plussat: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.

Plussat: It was a nice place close to where I need to be cost of room was good also was the breakfast

Miinukset: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Plussat: The mattress and pillows were very comfortable. The staff was very helpful and friendly.

Miinukset: Ice only on even floors

Plussat: Very friendly staff, clean

Plussat: Location very good close to everything that walking distance ?

Miinukset: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Plussat: Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.

Miinukset: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Plussat: Great location. Nice breakfast. Comfortable room.

Miinukset: No easy access to evening meals. Price of daily parking.

Plussat: Staff was great. Valet worked out well. Our room was very spacious. Clean and comfortable

Miinukset: Breakfast. The food was good but at 10:00 they shut the doors. There were people still in getting food and they closed them in and started taking stuff away. I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had.

Plussat: Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd.

Miinukset: I like a firm mattress - it was ot

Plussat: We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.

Plussat: Close to rock hall and bars

Miinukset: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Plussat: Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.

Miinukset: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.

Plussat: The cleanliness of the entire hotel as well as my room. Breakfast was a plus!

Miinukset: The frown on the front desk lady, she wasn't nice at all. The night one

Plussat: Breakfast was ok. Several options

Miinukset: The bed was very uncomfortable and I had a bug crawling on me in the middle of the night

Miinukset: My room has not been cleaned for two days. Internet did not work for several days.

Plussat: location, valet parking was speedy and courteous

Miinukset: I expected more from the description of a room with a couch. One window--it was very dark room.

Plussat: An excellent location in the heart of downtown Cleveland. Comfortable rooms, friendly staff. Great for Progressive Field, R&R Hall of Fame.

Plussat: I very much appreciated the complimentary breakfast -- the selection was most excellent! I also liked that the plates, bowls, etc. are made out of compostable materials.

Miinukset: I'd like use of compostable dishes even more if there was evidence that the dishes are, in fact, being composted. since everything goes into the trash -- including uneaten food and recyclable plastic -- I believe the hotel can do more to use earth resources responsibly. although some guests won't participate in recycling plastic (eg: yogurt cups) and composting dishes, I'd like to have the opportunity to do so. some of the nicer hotels also asks guests to indicate whether they want to reuse towels and linens to save resources (water, heating fuel). I'd like to see the Hampton Inns adopt this practice. again, it shouldn't be a requirement, but offering the option saves resources and raises awareness about how we can reduce energy use.

Plussat: We had lunch in their restaurant and I had an amazing beet salad.

Miinukset: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.

Plussat: The place was clean and comfortable with a higher end business vibe.

Miinukset: No complaints.

Plussat: Cortious staff

Plussat: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.

Miinukset: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.

Plussat: The hotel was clean and in a central location.

Miinukset: Please add fabric softener to your sheets! And the light by the room better wasn't working.

Plussat: Front desk was very friendly and quick to get us checked in and out.

Miinukset: Parking was very expensive.

Plussat: I liked the access to food and drink, as well as the view of the lake in our second room.

Miinukset: I did not like how this place was not soundproof - you could hear everything in the room next door.

Plussat: Cleanliness and layout of rooms.

Miinukset: No breakfast included with stay. No garbage can in bathroom or recycling in room period.

Miinukset: Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.

Plussat: amenities, proximity to points of interest, great adjacent restaurant

Miinukset: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Plussat: Staff was nice, location was awesome and restaurant and room service were great

Miinukset: Housekeeper was way to noisy every morning

Plussat: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.

Miinukset: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.

Plussat: I always stay here when in Cleveland. The staff are esp[ecially friendly, the room service is fantastic, and the free shuttle taxi within 5 miles is a lifesaver.

Miinukset: I didn't like the bedpost that stuck up and always seemed to catch my thigh.

Miinukset: After making my reservations online, I went to the front desk to check in. The Extremely rude desk clerk informed me should could not find the reservation, apologized that they were booked up and said there was nothing she coudl do. I showed her my reservation I had printed out and she said she still could not find the reservation and nothing she could do. This went on for more than a few minutes. Finally a manager found my reservation, they had my last name as my first and first as my last. The manager was polite, but did not make up for the rude clerk. Of all the people I saw while I was at the front desk for check in and check out, I would say about 80% were there to complain.

Plussat: Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable!

Miinukset: A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.

Plussat: Location, rooftop bar, valet parking

Miinukset: no complaints

Miinukset: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.

Plussat: Not much actually.

Miinukset: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.

Plussat: room looked nice

Miinukset: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work

Plussat: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.

Miinukset: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.

Plussat: Staff was very nice, and the building was sleek and modern.

Miinukset: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.

Plussat: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.

Miinukset: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.

Plussat: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.

Miinukset: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.

Plussat: Loved the rooms...not very large but very efficient and comfy!

Plussat: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.

Miinukset: No complimentary breakfast at this location.

Plussat: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.

Miinukset: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.

Plussat: It was new and a ok location. Staff was great.

Miinukset: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel

Plussat: Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful,

Miinukset: Super old elevators

Plussat: I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay.

Miinukset: Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.

Miinukset: Price

Plussat: Location and bed

Miinukset: Wait to check in