Cleveland hotellit lähellä Terminal Tower

Plussat: Great location. Super clean and modern.

Miinukset: Water was brown because of some work being done. Only has Valet parking. No free wifi

Plussat: Rooms were clean and well designed. Slept well because beds were comfortable, drapery kept light out, and room well insulated from noise. This is a large hotel and yet whenever we contacted the staff via text, room phone, or in person they responded to every one of our requests quickly. The hotel is within walking distance or short taxi ride of tourist attractions and restaurants etc. Also the view is nice.

Miinukset: I wish there had been charging outlets on the long desk/counter.

Plussat: The beds were super comfortable.

Miinukset: The bathroom needs more privacy. Especially when staying with a group of friends.

Plussat: Staff for sure, location was clutch and breakfast, yeah I want to stay

Miinukset: Swimming pool would have been the only thing

Plussat: Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.

Miinukset: Currently under construction, but they are updating so I'm sure it will look great once they are done.

Plussat: We had lunch in their restaurant and I had an amazing beet salad.

Miinukset: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.

Plussat: The place was clean and comfortable with a higher end business vibe.

Miinukset: No complaints.

Plussat: Cortious staff

Plussat: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.

Miinukset: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.

Plussat: Front desk was very friendly and quick to get us checked in and out.

Miinukset: Parking was very expensive.

Plussat: I liked the access to food and drink, as well as the view of the lake in our second room.

Miinukset: I did not like how this place was not soundproof - you could hear everything in the room next door.

Plussat: Cleanliness and layout of rooms.

Miinukset: No breakfast included with stay. No garbage can in bathroom or recycling in room period.

Miinukset: Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.

Plussat: The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing.

Miinukset: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.

Plussat: amenities, proximity to points of interest, great adjacent restaurant

Miinukset: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Plussat: Staff was nice, location was awesome and restaurant and room service were great

Miinukset: Housekeeper was way to noisy every morning

Plussat: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.

Miinukset: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.

Plussat: It was a nice place close to where I need to be cost of room was good also was the breakfast

Miinukset: Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Plussat: The mattress and pillows were very comfortable. The staff was very helpful and friendly.

Miinukset: Ice only on even floors

Plussat: Very friendly staff, clean

Plussat: Location very good close to everything that walking distance ?

Miinukset: very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Plussat: nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake.

Miinukset: Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.

Plussat: Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay.

Miinukset: Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Plussat: Great location. Nice breakfast. Comfortable room.

Miinukset: No easy access to evening meals. Price of daily parking.

Plussat: Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd.

Miinukset: I like a firm mattress - it was ot

Plussat: We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.

Plussat: Close to rock hall and bars

Miinukset: No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Plussat: Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options.

Miinukset: First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.

Plussat: The cleanliness of the entire hotel as well as my room. Breakfast was a plus!

Miinukset: The frown on the front desk lady, she wasn't nice at all. The night one

Plussat: Not much actually.

Miinukset: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.

Plussat: room looked nice

Miinukset: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work

Plussat: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.

Miinukset: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.

Plussat: Staff was very nice, and the building was sleek and modern.

Miinukset: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.

Plussat: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.

Miinukset: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.

Plussat: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.

Miinukset: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.

Plussat: Loved the rooms...not very large but very efficient and comfy!

Plussat: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.

Miinukset: No complimentary breakfast at this location.

Plussat: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.

Miinukset: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.

Plussat: It was new and a ok location. Staff was great.

Miinukset: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel