Cleveland hotellit lähellä Terminal Tower

Plussat: Atmosphere

Miinukset: Lack of staff

Plussat: the bed was great nice tv room service was great

Miinukset: ice machine on floor was broken couldn’t go to different floor to get ice asked for and paid extra for corner room Wasn’t on the corner bath tub was ok would have been better if had jets and bigger had to wait about 10 minutes for our car valet parking and 40 dollars to park didn’t get room till 415 430 or later asked in advance and called 2 times that day to ask for early check in had to wait we were there at 330 or before ☹️☹️☹️

Plussat: Cool vibe, great restaurant

Miinukset: No writing desk in room

Plussat: The location was awesome conveniently placed close to the freeway. The hotel looked nice, staff were extremely helpful and friendly. Valet guys were super cool. King suite room was nice as well enjoyed myself. Would stay again for sure.

Miinukset: The bathroom should have been checked to ensure it was guest ready. The toilet seat needed to be cleaned top and under. By the bed some woman left her set of eyelashes on the floor. I hope they belonged to the staff member cleaning the room. The hotel is not serving room service I assume to Covid. Thought that I would have been able to get a room close to the top floor of the building for amazing view. The hotel only goes to the 12 floor so not the best view. Would like to be compensated for the toilet and eye lashes in the room.

Plussat: Location

Miinukset: The rooms lack proper cleaning & maintenance

Plussat: Great central location, very friendly staff, modern and up to date.

Plussat: Nice big clean room with a large tub. Fireplace was a nice touch and linens were all clean.

Plussat: I normally don't do many reviews, but this hotel truly deserves 5 Stars!! Great atmosphere from the moment you enter the building. Excellent staff & service! Excellent room! Loved everything!

Miinukset: Everything was awesome!

Plussat: Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable!

Miinukset: A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.

Miinukset: Sounded like there was water tank in the wall by my room. Every hour or so it sounded like a huge toilet was filling up with water. This was on the 4th floor.

Plussat: Location near Progressive Stadium and Quicken Loans Arena is excellent

Miinukset: Shower was like a glass fishbowl in middle of room. Not good for having teenagers in room.

Plussat: Staff did their best to address problems with another hotel guests that was partying until 3 a.m.

Miinukset: Had unfortunate placement next to a room party that was loud and continued to 3 a.m., staff asked them to quite down around midnight but they picked up again after they left, we had asked to be relocated but another room was never provided.

Plussat: I really really enjoyed my bed and my stay

Plussat: Location

Miinukset: There was a water tank inside the walls that kept refilling itself every hour and sounded like a gigantic toilet. Kept me up all night.

Plussat: Under the circumstances they were awesome

Miinukset: No hot breakfast or valet parking but understandable under the circumstances of covid-19

Plussat: it was close to where we needed to go.

Miinukset: they had valet signs outside and no valley available. dirty room.

Plussat: Location and staff

Miinukset: Cost of valet.

Plussat: Centrally locates and many new, delicious restaurants close by. Went to Mables Barbecue and it was amazing!

Miinukset: None

Plussat: It was a bit of a far walk, but I loved my room, it was very spacious and unique.

Miinukset: Parking was way to expensive. I will not book downtown again.

Miinukset: There is no self parking around you have to valet, and it’s $36. They charged me $20 for something and it’s not on my receipt just on my bank statement. I love the hotel, employees are very friendly.

Plussat: The rooms are large and clean. Full size fridge and coffee machine were a welcome addition. Bed was comfortable.

Miinukset: Valet parking was over priced at $36.00 a night. I parked across the street and paid $12.00.

Plussat: Very cute room! Love the kitchenette!

Miinukset: No place to let the pups go potty.

Plussat: Location

Miinukset: Parking. Pretty much have to use the pricey valet

Plussat: It's location and it's mix of old and new.

Miinukset: No

Miinukset: Water was turned off when I arrived and then brown water when it was turned back on at 8 PM. Nothing offered in response. No happy hour offerings that are typical of other Residence Inns, FYI.

Plussat: The inside of the hotel was beautiful and it’s the perfect location!

Miinukset: The gentleman at the front desk could have been more welcoming. He spoke in a condescending tone and when asked about the fine dining restaurant he directed me to the pizza place insinuating I could not afford the fine dining restaurant.

Plussat: The location was the best. Hotel was beautiful inside.

Miinukset: I did not like that the wind could be heard very much when it blew! I did not like the no parking for the building! The parking garage was to be used at a rate that was outrageous to say the least. At least at the Hilton you get the discounted rate!

Plussat: Very friendly staff and the valet service was well worth the money!

Plussat: The hotel was convenient to the popular areas and had a very nice upscale feel. The room was clean and tasteful and the bed was very comfortable.

Miinukset: The only negative comment I can make is the motion detected night light went off several times in the night.

Plussat: The VIP suite was nice with the Jacuzzi and walk-in shower. Everything was clean. Pizza place attached to the hotel was clutch after the Cavs game. Good experience overall other than check-in.

Miinukset: Arrived at 3PM for check-in and was told our room wasn't ready and they'd call us. Sat in the lobby/mall for 1-2 hours. After the rush, front desk asked if we were helped. We explained the situation and they gave us our room and free breakfast.

Plussat: The housekeeping staff I bet - we're extremely helpful and did a good job.

Miinukset: The people outside the front door that were asking for money a woman stood in front of the glass window while I had coffee asking for money a man came in and asked for $

Plussat: Love everything about this hotel!

Plussat: Beautiful facilities! Lots of amenties. Would highly recommend for a stay in Cleveland.

Miinukset: Valet service was a lttle slow and wonky.

Plussat: Nice size room, friendly staff...... Beautiful place!

Miinukset: The people upstairs sounded like they were jumping around all night...

Plussat: The room city view location straight down 4th St. was very becoming, The 70" television was an amazing plus with a spectacular theatre like view from the bed. Mattress was very comfortable and sleep inducing! Love the door security procedure at night.

Miinukset: The business center could have been a lot better. I wanted to print tickets for a show my partner and I were attending and I had to commit to a hr of paid internet use just for this service. I refused and printed elsewhere. I suggest setting it up where guests could print from email and if anyrhing, charge per printed page. Tasks such as boarding pass/ticket printing should be a nominal fee.

Plussat: Great location. Easily walk to baseball basketball and football. Lots of restaurants and bars near. Great place

Plussat: Hotel staff were super friendly and welcoming. The room was beautiful and very clean. We had a city view room and had no issues during out stay.

Plussat: The location and the vallet parking was excellent.

Miinukset: We were told we could get a fridge and never received one. Ice machine was broken. Staff made us feel like our requests weren't important.

Plussat: Cleanliness and it’s location.

Miinukset: Your staff checking us in and out we’re both curt and uninformative.

Plussat: Nothing in particular. It was a regular hotel, minus the bad parts.

Miinukset: The staff was absolutely terrible, and made my stay an absolute nightmare. Starting with the nasty attitude of the front desk lady when I got there, who then screwed up my check in , which was supposed to be for 2 nights, to the rest of the staff I dealt with after who tried to kick me out of the room after 12 hours claiming my stay was over, to then realizing that I'm still scheduling too stay and "they'll fix it and tell the manager" only to find out the manager knows nothing about this and tried to kick me out of the room again the second day of my stay again. In the end, I got a fake apology and no attempt to take ownership of the issue and make things better. Absolute nightmare from start till finish off my stay.

Miinukset: I was charged a 250.00 smoking fee and never smoked in the room.

Plussat: location cleanliness roominess

Miinukset: unpleasant interaction with the night advisor

Plussat: The best thing about the hotel was the breakfast staff, the worst was the front desk both morning and night very unprofessional and not friendly at all.

Miinukset: The women at the front desk were very unfriendly and not accommodating at all to the point of being rude. Very disappointing worst experience at a Crown Plaza in my forty years of traveling.

Plussat: I loved everything about the property

Miinukset: Nothing

Plussat: I left my coat in the room and they mailed it to me even tho I had to pay for it

Miinukset: They had never put my deposit back on my card

Plussat: Lexi greeted me at check-in. Made it easy and quick. Somehow the card I used to reserve my room declined the deposit, but I was able to use another card.

Miinukset: Great location. Wasn’t able to get around due to the Covo-19 the area was pretty much scares. Business were closed.

Plussat: Location

Miinukset: No refrigerator in room

Plussat: Location was great. It was very clean. Pool area was plain but nice.

Plussat: Comfy bed and nice view

Miinukset: Valet fee is crazy high!