Cleveland hotellit Fairfax

Plussat: Club level breakfast, large rooms, quiet

Miinukset: Club level lounge closes at 10pm. Should be open later for the club level members More water bottles should be offered, but this maybe have been offered if I had just called the front desk and asked which I did not.

Plussat: The room was beautiful and well maintained

Miinukset: The location was awful. Nothing to see or do nearby. No pool was very disappointing.

Plussat: Easy access to the clinic

Miinukset: Everything was superb!

Miinukset: Due to inclement weather (rain), we were unable to watch tv (Directv).

Plussat: That is was close to Cleveland clinic

Plussat: Very clean

Miinukset: No mirrors,only the bathroom. No dark curtains . Limited variety restaurant

Plussat: Proximity to Cleveland Clinic Hospital resources. Intercontinental was spotless, the staff was professional, friendly and helpful.

Miinukset: It would've been nice to enjoy an indoor swimming pool, or any pool for that matter.

Plussat: Table 45 is a great restaurant. While staying at the Intercontinental, we ate there every night, partly for convenience, but mainly because the menu was varied and interesting, the food was well prepared and the service was excellent. The sous vide lamb was one of the best tasting and textured lamb dishes I've ever eaten.

Miinukset: We had a minor snafu at the desk on arrival, but the manager sent up an apology and a generous gift in recompense, then called to make sure we felt we had been made whole. His concern more than made up for the minor inconvenience. The fan of the heating system in the room was loud enough that we had to turn it off even when we could have used it. That might have been particular to our room, however. The equipment in the gym on the fourth floor really needs maintenance and in some cases, replacement.

Plussat: The people were outstanding! The Bartender who I had not met, remembered me on night three, because at dinner on night one I ordered a special drink. They made me feel very comfortable and were real pros. All Staff were very courteous.

Miinukset: The water fixtures were loose, not fastened properly.

Plussat: Very nice

Plussat: The location

Miinukset: My air conditioner was broken in my room. When relaying this upon checkout i was not offered any compensation. I'm highly disappointed in my customer service experience

Miinukset: The double billing for the rooms!

Plussat: It was very clean. The staff was friendly and the food was good.

Miinukset: It is a little expensive but it is convenient for those going to and from Cleveland Clinc.

Plussat: Proximity to the Cleveland Clinic and shuttle service was a huge plus!

Plussat: The employees that work here are friendly, personable. We also take advantage of the shuttle from the hotel to Cleveland Clinic. We would rather stay here than any other hotel close to the hospital.

Miinukset: The lighting in the restaurant/bar area is way too bright for a relaxing evening.

Plussat: The self service laundry was great and the shuttles to and from the hospital was great as well.

Miinukset: The mold all around the bathtub, the shower curtain Smelled like the mold or soggy clothes, the pillows smelled funky on our beds and when we brought this to the attention of the front desk they just brushed it off. Also all the hidden fees from the taxes just to jack the price of the room up were not cool either.

Plussat: Location to Main Entrance to the Clinic - free shuttle service - door to door

Miinukset: N/A

Plussat: The room and amenities were great. The staff was terrific and access to the Clinic was outstanding!

Plussat: Free and reliable shuttle to the Cleveland Clinic

Plussat: Hotel was fine

Plussat: Friendly staff and very helpful

Miinukset: Maybe have a microwave in the room and a coffee pot that worked

Plussat: Location

Miinukset: No

Plussat: I liked how quiet our rooms were. Last hotel we stayed in, it was very noisy. Having to have a procedure done at the hospital was made easier, especially with the shuttle service. The beds were very comfortable. I also enjoyed having a recliner in the room.

Miinukset: I didn't like that I was not aware ahead of time that there would be no maid service to get fresh towels. We went through out towels the first night and needed more. I also thought it would be easier to get a blanket. I wasn't thrilled that my daughter's car - even though we paid for parking - was not available when needed. They tried to give her my husband's truck and didn't even have her car lodged in their records.

Miinukset: The breakfast cook was EXTREMELY rude to myself and another man while we were waiting on our eggs to be cooked. I spoke with the manager and he did refund my money, but the rudeness of any staff, no matter what position they hold, is very unprofessional. Unfortunately, I will have to return to this same hotel in the near future, as it is close to the Cleveland Clinic building I receive care at. I will definitely be skipping breakfast from here on out!