Cúcuta hotellia

Plussat: Maybe the staff

Miinukset: The hotel look like deteriorated and poor.

Plussat: Hotel was awesome and very clean

Miinukset: The executive suite did not had a sofá

Plussat: professionalism kindness workers are very friendly

Miinukset: the rooms are like new and super clean, the breakfast delicious and the spectacular location in front of a very convenient shopping center.

Plussat: great and friendly staff. all work to the top standards

Plussat: The location is amazing, just in from a big mall with a Movie theater. The breakfast is fantastic plenty of food and options. I strongly recommend this hotel

Plussat: The value is perfect, because it’s a good location and so comfortable

Miinukset: Basic breakfast

Plussat: The breakfast options were very poor. I was expecting a better brakfast

Miinukset: The AC of the bedroom did not work out very well

Plussat: People breakfast was ok. Pool Op was nice.

Miinukset: I don't like the style of the mattress. A lot of hotels use a mattress that is hard. Pillows are hard too.

Plussat: Nice facilities, spatious room, clean room.

Miinukset: Restaurant staff overcharged various times, we had to check our invoices very closely.

Plussat: We really loved the eggs and arepas The breakfast its excelent

Plussat: We always get what we expect!

Miinukset: I think you can improve the products on the bathroom

Plussat: The room is very large and clean. Breakfast had a lot of choice and service good.

Miinukset: The rooftop bar wasn’t open

Miinukset: Give clear more information about the price of services

Miinukset: Unorganized shifts (reception).

Plussat: Nice location. Good accommodation.

Plussat: Great proximity to the Ventura Plaza Shopping Center. Restaurant has good food, with decent pricing. Clean rooms. AC worked great.

Miinukset: I was traveling to Cúcuta to visit a long time friend who lives in the city. While at the property I was told I was not allowed to have any guests in my room for more than 10 minutes at a time without paying to add an additional person to my stay, (approximately $85 USD). I have never heard of a policy like this in any of my travels, where a hotel does not permit you to invite guests to your own room. Especially if they are not spending the night or using any of the amenities.

Plussat: excelent facilities and confort accoding with the price, also the staff is very gentle in every visit

Plussat: Everything

Miinukset: Have enough time to enjoy the hotel

Plussat: Very friendly and professional staff. The rooms are extremely big even for family oriented guests with very good service and availability. Position of the Hotel is placed at very silence place even close to the Center of the Cucuta. Hope next time to visit again.

Miinukset: Nil

Plussat: Everything

Miinukset: Nothing

Plussat: Excelent service I will come back for sure!

Plussat: Location near public transportation to anyplace in cucuta .. big mall near by .. nice area

Plussat: Really good

Plussat: The employees are awesome. I love them. The location

Miinukset: When you are rebuilding you have to notify the guest before he reach the hotel. Pls arrange a way to pick up a guest from the airport. I had to pay $15 from the airport to your hotel.

Plussat: Good service, perfect location, good value

Plussat: Astrid Carolina

Plussat: Staff members were the BEST thing in that place.

Miinukset: Needs to be upgraded inside the rooms. No coffee maker, no microwave, beds were awful, too much money for the dimensión of the rooms.

Plussat: Everything was excellent. The location perfect for my business!!

Plussat: Nil

Miinukset: The hotel was very old, uncomfortable bed, uncomfortable pillows, very old linen and towels. Bathroom was old with poor drainage in the shower. Toilet paper was very rough. No hot water. Breakfast which was included was of low standard. Could only pick 1 basic item such as a sandwich and 1 beverage. Have to ensure you bring extra food to hotel incase breakfast is not enough if your planning to do alot of walking around town. Rooms were very small and claustrophobic. Lighting was poor. Decore was horrible. Air con was extreamly cold and unable to adjust fan speed which made it difficult sleep. Pool was very basic and non inviting. Didn't see any guest use it. Also hotel is in rough part of town. Staff not helpful. Decided to cancel 4 days earlier and go to another hotel due to poor amenities and couldn't get refund for the last 4 cancelled days. However, it was worth loosing the money in one way and go to a better hotel which included everything Atlantis Plaza couldn't deliver. I have nothing good to say about this hotel and I don't recommend it at all!!! Absolute terrible stay. 6 days of hell!

Plussat: Great pool, good parking and very good location next to the shopping mall with great food court.

Miinukset: The staff doesn’t speak English. They charged me (CC) with Colombian VAT but then - to be honest - they returned this amount in cash.

Plussat: Food

Miinukset: Nothing

Plussat: Good location

Miinukset: They change my price where I get to the girl, they charge me vat even I have my passport than proof I was not a Colombian citizen

Plussat: the big space in all areas, rooms, restaurant, lobby and pool, and location

Plussat: Staff was very pleasent and professional.

Miinukset: Air conditioning did not work well and was not confortable.

Plussat: Clean, good location and staff friendly

Miinukset: Good location

Plussat: good location.

Miinukset: I would have liked more variety of fruits in the breakfast.

Plussat: Location

Miinukset: No hot shower water

Plussat: Location and clean

Miinukset: I make a reservation by Expedia ,the never found. So I had to the hotel from USA to host my family

Plussat: Location is perfect if you are staying to buy goods and in transit to go to Venezuela.

Miinukset: It was a bit dirty.

Plussat: Good location

Miinukset: Staff

Plussat: Its very close to the Main Maill in Cúcuta

Miinukset: Dont have a pool, you need to use stairs

Plussat: Pilar is the best person in the hotel and beautiful too. The check out is convenient

Miinukset: The smell in the cafeteria