Cúcuta hotellia

Plussat: Pool and spa

Plussat: Everything

Miinukset: Anything

Plussat: Very good. The room and bed were great!

Miinukset: cancelled my reservation because I got there at 7 pm. I had reserved 3 rooms and stayed there before several times. Then they charged me double and gave me two rooms. come to find out they sold the rooms early because there was a concert in tow. WHAT A RIPOFF!!!

Plussat: excelent facilities and confort accoding with the price, also the staff is very gentle in every visit

Plussat: Have very open space, the staff is very kind and helpful

Miinukset: Is very old and in a need for renovation, my bed was so hard was like sleep in the floor

Plussat: Very friendly and professional staff. The rooms are extremely big even for family oriented guests with very good service and availability. Position of the Hotel is placed at very silence place even close to the Center of the Cucuta. Hope next time to visit again.

Miinukset: Nil

Plussat: Monica the manager and her team provided great service to my family and I during our stay. Our rooms were clesned every day and there was always attention to detail

Miinukset: Staff were excellent and provided great service throughout our stay.

Plussat: Swimming pool area, restaurant, food, rooms.

Miinukset: Restaurant staff at evening don’t have good attitude.

Plussat: The hotel has good amenities like the pool and restaurants. Also the personnel is very friendly.

Miinukset: There are too many events around you. Sometimes these events interrupt your stay. My recommendation is that the hotel needs to isolate an area where the event is. No guests in the event side and or event guests in the hotel where the guests are.

Plussat: Breakfast and beds

Miinukset: Nothing

Plussat: The restaurant and the pool

Miinukset: The room is too small, noisy at night

Plussat: My sister Annie Mary liked everything! And her kids were super happy

Miinukset: Nothing

Plussat: I liked too much all things in the hotel specially the people and the breakfast

Miinukset: The time limit to use the swimming pool

Plussat: my room was okay size. bed was big and comfortable. air conditioner run well. they got refrigerator. water pressure was good. bathroom sink has enough space to put all my things. location is safe area and near the mall. easy to get taxi from hotel. access to hotel was easy. there is supermarket, half block from the hotel. Hotel seems old but it was clean and kept nice.

Miinukset: Don't get economic room, as economic room was very small and bathroom was smaller. i got better room, room was bigger but still small size. bathroom was still very small. biggest disappointment was the pool, in the photo, pool looks nice and big but pool was very small. Check in and check out was rather slow. Hot water in shower took long to get hot. TV reception was very bad. many channels did not have clear pictures. elevator was slow. you will be better of taking stair than taking elevator.

Plussat: The pool and location

Plussat: Perfect location. Very clean, and safe. Staff really nice, specially the manager. He was always attentive, and helpful. I would definitely go back to this Hotel.

Miinukset: No complaints.

Plussat: I made it clear in my notes to the hotel staff that my CC must be used, same as my last 5 or 6 visits in Cúcuta, although I wasn’t the guest, but all those visits my card was changed, no questions asked. I understand the safety of payment if someone else is the guest, that’s why I have given them that OK note to charge my CC.

Miinukset: OK, as a hotel I think with high standards, they are very poor in English language, I couldn’t make them clear that at least 1 person could speak and understand, none was available. The restaurant, having dinner and that was really bad, borderline spoiled food, this happened in my last 5 or 6 stays in 2.5 months from May to July, so we went to the mall across the street food court.

Miinukset: Give clear more information about the price of services

Plussat: Everything

Miinukset: Nothing

Plussat: Fast check in, friendly and helpful staff. Breakfast was stocked with decent fresh food. For us, the location was perfect. The rooms were very large and quiet. Nice view of the city from higher floors. We liked the hotel so much we extended our stay and then stayed again a few days later.

Miinukset: The chairs in the dinning room need sliders on them so the chairs don't make the loud grinding noise when moved...a bit nit picky, but sliders on the chairs would make a big difference.

Plussat: Great proximity to the Ventura Plaza Shopping Center. Restaurant has good food, with decent pricing. Clean rooms. AC worked great.

Miinukset: I was traveling to Cúcuta to visit a long time friend who lives in the city. While at the property I was told I was not allowed to have any guests in my room for more than 10 minutes at a time without paying to add an additional person to my stay, (approximately $85 USD). I have never heard of a policy like this in any of my travels, where a hotel does not permit you to invite guests to your own room. Especially if they are not spending the night or using any of the amenities.

Plussat: Very Clean, perfect location, good breakfast

Miinukset: no parking

Plussat: Staff, breakfast, room, location

Miinukset: Nothing

Plussat: I liked the location and price. The staff is always pleasant. This was my second stay there. It is always clean with a comfortable bed and accommodations.

Miinukset: All rooms at the hotel are not the same due to layout/design of hotel. I had a smaller room than before and no mini-bar. I assume it depends on availability.

Plussat: Staff location

Miinukset: Pool hours

Plussat: Great pool, good parking and very good location next to the shopping mall with great food court.

Miinukset: The staff doesn’t speak English. They charged me (CC) with Colombian VAT but then - to be honest - they returned this amount in cash.

Plussat: Absolutely nothing

Miinukset: To old.. needs to be completely renovated..needs to be brought into the 21st century

Plussat: Food

Miinukset: Nothing

Plussat: Good location

Miinukset: They change my price where I get to the girl, they charge me vat even I have my passport than proof I was not a Colombian citizen

Plussat: Location and clean

Miinukset: I make a reservation by Expedia ,the never found. So I had to the hotel from USA to host my family

Plussat: Hotel pool was nice. hotel staff was nice and friendly. lobby looks nice. there is many shopping around the hotel. air conditioner work well. room has refrigerator.

Miinukset: hotel area can be very dangerous during night time, as this hotel is located in central area. not much restaurant option around the hotel. there is many cheap eat restaurants but almost no upscale restaurant around the hotel. food in the hotel was not good. for the price of the food they charge in hotel. i will avoid hotel food. bathroom was very small and room was small size compare to other hotel in the area. towel was old. hallway is very dark and you will be walking totally blind for few second before night comes one. hotel is not air conditioned so hotel get very hot during day.

Plussat: It is a very comfortable hotel, decoration is very cozy but the best of this hotel is the staff, the waiter at the restaurant, the girls in reception and all the front staff. 5 stars for them

Plussat: Nil

Miinukset: The hotel was very old, uncomfortable bed, uncomfortable pillows, very old linen and towels. Bathroom was old with poor drainage in the shower. Toilet paper was very rough. No hot water. Breakfast which was included was of low standard. Could only pick 1 basic item such as a sandwich and 1 beverage. Have to ensure you bring extra food to hotel incase breakfast is not enough if your planning to do alot of walking around town. Rooms were very small and claustrophobic. Lighting was poor. Decore was horrible. Air con was extreamly cold and unable to adjust fan speed which made it difficult sleep. Pool was very basic and non inviting. Didn't see any guest use it. Also hotel is in rough part of town. Staff not helpful. Decided to cancel 4 days earlier and go to another hotel due to poor amenities and couldn't get refund for the last 4 cancelled days. However, it was worth loosing the money in one way and go to a better hotel which included everything Atlantis Plaza couldn't deliver. I have nothing good to say about this hotel and I don't recommend it at all!!! Absolute terrible stay. 6 days of hell!

Plussat: Nothing

Miinukset: Hotel accomodations not clean and noisy. Dangerous neighbourhood

Plussat: Friendly staff.

Miinukset: The pictures on the website are not up today.

Plussat: The location is perfect, across the street from the main bus terminal. The free parking and decent breakfast included which is simple but served with a smile from the staff.

Miinukset: The vent above the guest room door is open so you hear everything in the hallway.

Plussat: Very good location and breakfast!

Miinukset: Ceiling's fan

Plussat: Awesome staff

Miinukset: very small rooms