Cúcuta hotellia

Plussat: If you are looking for a hot shower or a comfortable bed, this is not the place to stay. If you want your jewelry and medicine stolen from your room, this is the place for you.

Plussat: Room was big. Bed was big and comfortable. Bathroom was spaced. Pool was big and nice. Breakfast was very good. Staff member was nice and friendly. Elevator was fast. Hotel is next to mall. There is exito in the mall. Air conditioner work well. Hotel is very clean. Security is very good. Location is safe area but little far from other attractions. This is one of the best hotel you could stay in the cucuta.

Miinukset: Location is little far from other attractions cucuta has to offer. Hotel is next to mall so traffic can be nightmare. Shower and sink is separated. It is kind of weird setup.

Plussat: Everything

Miinukset: Nothing

Plussat: Staff really helpful and friendly.

Plussat: Location and new rooms

Plussat: Staff was very helpful & polite, location is excellent in front of a shopping mall & walking distance to city centre.

Miinukset: The view from my room was a construction & parking place.

Plussat: Food, location

Miinukset: Nothing

Plussat: The breakfast is amazing.

Miinukset: The hotel requires few upgrades. The floor is not in good condition in some areas.

Plussat: Nice Pool area

Miinukset: The front desk staff was not enabled to take reasonable, common sense measures to resolve several issues, and we watched them act very hostile to some Venezuelan guests, which was highly inappropriate

Plussat: Perfect location. Very clean, and safe. Staff really nice, specially the manager. He was always attentive, and helpful. I would definitely go back to this Hotel.

Miinukset: No complaints.

Plussat: Staff, locating, safe around area.

Miinukset: Dinner I would have given a score out of 10 a 6, that must be improved

Plussat: Everything, the rooms, excellent place, clean. 100%

Miinukset: They have to be clear about the tax returns for the visitors, they charge me incorrectly with the taxes.

Plussat: Very modern. Spacious and super comfortable room and bathroom. Staff was super helpful.

Miinukset: Everything was fine.

Plussat: I made it clear in my notes to the hotel staff that my CC must be used, same as my last 5 or 6 visits in Cúcuta, although I wasn’t the guest, but all those visits my card was changed, no questions asked. I understand the safety of payment if someone else is the guest, that’s why I have given them that OK note to charge my CC.

Miinukset: OK, as a hotel I think with high standards, they are very poor in English language, I couldn’t make them clear that at least 1 person could speak and understand, none was available. The restaurant, having dinner and that was really bad, borderline spoiled food, this happened in my last 5 or 6 stays in 2.5 months from May to July, so we went to the mall across the street food court.

Miinukset: Give clear more information about the price of services

Plussat: Everything

Miinukset: Nothing

Plussat: Room, facilities, breakfast

Miinukset: Very small gym,needs more heavier weights, and more machines, for a 5

Plussat: Room & Service

Plussat: Very friendly and courteous staff, clean and comfortable facilities.

Plussat: Fast check in, friendly and helpful staff. Breakfast was stocked with decent fresh food. For us, the location was perfect. The rooms were very large and quiet. Nice view of the city from higher floors. We liked the hotel so much we extended our stay and then stayed again a few days later.

Miinukset: The chairs in the dinning room need sliders on them so the chairs don't make the loud grinding noise when moved...a bit nit picky, but sliders on the chairs would make a big difference.

Plussat: Great value for the money. Staff very friendly. Location is very close to downtown so that was a plus.

Miinukset: Asking for ice when needed. Perhaps adding an ice machine at the end of each hallway would be amazing. Just a thought.

Plussat: The hotel was beautiful, lots of breezeways, modern design, a beautiful pool area, two nice restaurants (the rooftop restaurant was amazing). The staff were exceptionally polite and patient with me. The price was great for the accomodations. They keep a security guard posted at the front door. The room I had was a bit smaller than expected, but was very clean. The rooftop restaurant was amazing, and the staff running that restaurant were impeccable and the view of surrounding Cucuta was amazing. The free breakfast was delicious and the staff working breakfast were wonderful people, with genuine kindness and genuine smiles. The front desk staff were truly wonderful and helpful people! I had an unfortunate long wait (8+ hours) between check out and when my flight departed, the hotel staff let me hang out in the common area all day and use their wifi to help pass the time, I really appreciated that small gesture of kindness!

Miinukset: The hotel hosts a lot of private parties at the restaurants, guests are not welcome at these parties if they don't know the host (you can still order food, but you have to eat on the patio next to the pool outside the restaurant). None of the staff at the hotel spoke English, but I got by okay using the hotel wifi and google translate. I was advised to not leave the hotel at night, as it could be dangerous, the rooms have cable TV, but I'm not a big fan of television, and there are no other forms of entertainment at night at the hotel, nighttime can be very boring at the hotel.

Plussat: Nice room....

Miinukset: Dress code for restaurants that does not take into account the EXTREME hot weather. Poorly trained receptionist. Left me waiting hours when the reservation department indicated I could use the facility , not sit outside in sweltering weather ....

Plussat: Thre staff was great. Facilities were clean, comfortable and the view from the terrace was beautiful. The price was just right. Would definitely stay again.

Miinukset: Nothing to dislike

Plussat: Monica the manager and her team provided great service to my family and I during our stay. Our rooms were clesned every day and there was always attention to detail

Miinukset: Staff were excellent and provided great service throughout our stay.

Plussat: The breakfast was complete with a variety of fresh tropical juices, eggs for any taste, fresh baked bread rolls, ham, cheese, fruit, and great Colombian coffee.

Plussat: The location it’s fine

Miinukset: They overcharge double for one more night

Plussat: Amazing people in a friendly environment and I loved being there I am sure it was the best choice

Plussat: It was an amazing experience. The hotel itself is beautiful and comfortable and it really is family friendly, it has three swimming pools, all of them clean, parking lots in front of your room and the breakfast was good (it could have more options) but it was still good. The staff was friendly and helpful all the time. Definitely, I would come back again.

Plussat: great place and lovely personal .very polite and gentle.thanx to all of them and see you soon again

Miinukset: the only problem is the wi fi :) the rest is perfect :)

Plussat: Ok

Miinukset: Nothing

Plussat: excelent facilities and confort accoding with the price, also the staff is very gentle in every visit

Plussat: Very friendly and professional staff. The rooms are extremely big even for family oriented guests with very good service and availability. Position of the Hotel is placed at very silence place even close to the Center of the Cucuta. Hope next time to visit again.

Miinukset: Nil

Plussat: Have very open space, the staff is very kind and helpful

Miinukset: Is very old and in a need for renovation, my bed was so hard was like sleep in the floor

Plussat: Everything

Miinukset: Nothing

Plussat: Nice check in staff

Miinukset: Dirty rooms, prices posted at the lobby are %30 cheaper than booking.com

Plussat: I stayed here back in December, and again couple of days ago. The hotel is immaculate, the staff absolutely wonderful “Mr.Pedro at the restaurant is so nice and polite” I could seat out by the restaurant all day over looking the pool while I did all my work. The Location is perfect, you are just 2 blocks away from the Ventura Mall. Oh and the wifi is the BEST.... wait did I mention the breakfast??? Yummy

Plussat: Very kind attention from the staff. The service from the people were excellent

Plussat: The restaurant and the pool

Miinukset: The room is too small, noisy at night

Plussat: The friendliness of the staff.

Plussat: The breakfast is really good, open buffet with many tasty options.

Plussat: The pool and location

Miinukset: The hotel has seen better days. It has run down facilities. I had to be switched out of several rooms, bad air conditioning or too noisy. The furniture looks beat up.

Plussat: My mother and sister were tired after a exhausting trip from Venezuela, and the hotel staff did their best to make them feel at home.

Plussat: The beds were so comfortable..

Miinukset: N/A

Plussat: The room was ok according the price

Miinukset: I booked this for my family, it was 2 rooms with breakfast included, when my family arrived to reception the staff said they have not 2 rooms available and they offered a big room for all of them, they accepted and when they saw the room they realized that there was not enough place for 4 people (only 2 small beds), so they went back to the staff to claim for 2 rooms as it was booked by me, the staff gave them 2 rooms but said there was no breakfast included, argumenting what I payed was not enough to cover the breakfast! What? I had to call the hotel from Europe at dawning, to make a claim because they treated my family badly and then tried to convince me that for the price payed my family would not have breakfast included, arguing that the booking promotion It was not a fair rate for the hotel. What?!!! I have used booking for years and stayed in hotels that always respected the conditions offered by booking. I do not recommend this place and won’t ever make again a booking in this hotel simply because they are liars who try to play with the rights of the clients.

Plussat: Staff was very efficient and friendly.

Miinukset: The check-in time was not transmitted accurately. My plane landed at 7am, but theh were told I was arriving 3pm. So the room wasn't ready when I arrived.

Plussat: Very Clean, perfect location, good breakfast

Miinukset: no parking

Plussat: very good but room too small

Plussat: Breakfast

Miinukset: Wifi very very bad

Plussat: The breakfast was included in the price. The location was fabulous. The maid service was spectacular. The vista from the roof was fabulous. liked everything about the hotel.

Miinukset: nada.

Plussat: Great location and friendly staff!

Plussat: Very close to the mall, the staff was very helpful and friendly! The breakfast was awesome!

Miinukset: A little pricey

Plussat: Its very close to the Main Maill in Cúcuta

Miinukset: Dont have a pool, you need to use stairs

Plussat: Good location. Nice staff

Miinukset: No elevator, Poor breakfast (no buffet)

Plussat: Pilar is the best person in the hotel and beautiful too. The check out is convenient

Miinukset: The smell in the cafeteria

Plussat: Staff location

Miinukset: Pool hours

Plussat: Great pool, good parking and very good location next to the shopping mall with great food court.

Miinukset: The staff doesn’t speak English. They charged me (CC) with Colombian VAT but then - to be honest - they returned this amount in cash.

Plussat: Absolutely nothing

Miinukset: To old.. needs to be completely renovated..needs to be brought into the 21st century

Plussat: The staff

Miinukset: Painting in the bathrooms

Plussat: All ok, will repeat it

Miinukset: wifi connection a bit tricky

Plussat: Nothing, ugly room, noise that you can’t sleep, dirty pool, bad service, no one speak English and they wanna charge you more for each visit of over 30 min haha This hotel is a joke. Stay away!!!

Miinukset: Nothing, ugly room, noise that you can’t sleep, dirty pool, bad service, no one speak English and they wanna charge you more for each visit of over 30 min haha This hotel is a joke. Stay away!!!

Plussat: The service.

Plussat: The staff and the location are a plus for this hotel.

Miinukset: Nothing

Plussat: Great location, nice people, and tasty breakfast.

Miinukset: Bathroom could benefit from renovation

Plussat: Good location

Miinukset: Staff

Plussat: The location, nice room and good breakfast

Miinukset: Sauna wasn't working, pool is not the best one, could be a Jacuzzi.

Miinukset: Very expensive for 1 night. Lots of hidden charges.

Plussat: Big rooms

Miinukset: Noise from the a/c system

Plussat: Location is perfect if you are staying to buy goods and in transit to go to Venezuela.

Miinukset: It was a bit dirty.

Plussat: The cleanliness

Plussat: Location was great.

Miinukset: Didn’t have safe stairs, it was under remodeling.

Plussat: Everything was good...

Plussat: I liked everything: facilities, location, breakfast, friendly staff

Miinukset: Breakfast was good but to little

Plussat: Location and clean

Miinukset: I make a reservation by Expedia ,the never found. So I had to the hotel from USA to host my family

Plussat: Hotel pool was nice. hotel staff was nice and friendly. lobby looks nice. there is many shopping around the hotel. air conditioner work well. room has refrigerator.

Miinukset: hotel area can be very dangerous during night time, as this hotel is located in central area. not much restaurant option around the hotel. there is many cheap eat restaurants but almost no upscale restaurant around the hotel. food in the hotel was not good. for the price of the food they charge in hotel. i will avoid hotel food. bathroom was very small and room was small size compare to other hotel in the area. towel was old. hallway is very dark and you will be walking totally blind for few second before night comes one. hotel is not air conditioned so hotel get very hot during day.

Plussat: Staff is simply perfect!! The customer car is perfect and all the needs are satisfied. I had an amazing experience at the Atlatins; I was also severely injured and they call paramedics for me and they gave me the best support. Thanks again

Plussat: They got nice pool. weather on Cucuta was very hot and pool was very necessary during my stay in cucuta. I order a drink from hotel pool. it was not too bad. it was much better than hotel food. bed was big and comfortable. they got refrigerator in the room. lobby looks nice. there is security guard/doorman at the hotel during night. hotel staff member were very nice. many are very friendly. Hotel is located in central, during day time there are many activities and many seller on the street. For me hotel highlight was pool, if this hotel did not have a nice pool. i will probably gone to other hotel.

Miinukset: room was small and bathroom was smaller. hot water was very hard to control in the shower. sink does not have hot water but rather warm water. towel was fairly old. hotel area can be dangerous during night time. hotel is located in central. breakfast has very limited choice. hotel restaurant food was not good and average at best. For the price of the food i could not recommend hotel food. Hallway light activated by motion sensor and does not work well and you will be walking total dark hallway for few second before light comes on. i almost fell down few time. this is law sue waiting to happen. they need to fix this before someone get badly hard. Room light is activated by room key. you take room key with you and all the light goes off, including air conditioner . so you will be coming back to hot room. room is air condition but rest of hotel is not, so it get very hot inside the hotel.

Plussat: The facilities are clean, new, well maintained and nice, the personnel is very attentive

Miinukset: The hotel is nice and new, the personnel do their best, The location: too busy, too many street noisy vendors, the traffic around the hotel is awful.

Plussat: Nothing

Miinukset: The reception was closed when I tried to check in without any warning

Plussat: Staff is incredible kind and they took care of every detail. They tried to satisfy any request we had. Rooms are confortable. The location is not the best in the city meaning the area is not nice and preferable refrain from walking nearby after 7pm. But we were aware and it was the location for our needs.

Miinukset: Cleanliness- it wasn't at all what I expected. Bathroom is one of the most important things to me when traveling and it wasn't clean. Breakfast was fine and tasty. Portions were small though.

Plussat: The property was nice and clean

Miinukset: No hot water for 4 days and when we were moved to another room the hot water kept going off, uncomfortable!

Plussat: It is a very comfortable hotel, decoration is very cozy but the best of this hotel is the staff, the waiter at the restaurant, the girls in reception and all the front staff. 5 stars for them

Plussat: Nil

Miinukset: The hotel was very old, uncomfortable bed, uncomfortable pillows, very old linen and towels. Bathroom was old with poor drainage in the shower. Toilet paper was very rough. No hot water. Breakfast which was included was of low standard. Could only pick 1 basic item such as a sandwich and 1 beverage. Have to ensure you bring extra food to hotel incase breakfast is not enough if your planning to do alot of walking around town. Rooms were very small and claustrophobic. Lighting was poor. Decore was horrible. Air con was extreamly cold and unable to adjust fan speed which made it difficult sleep. Pool was very basic and non inviting. Didn't see any guest use it. Also hotel is in rough part of town. Staff not helpful. Decided to cancel 4 days earlier and go to another hotel due to poor amenities and couldn't get refund for the last 4 cancelled days. However, it was worth loosing the money in one way and go to a better hotel which included everything Atlantis Plaza couldn't deliver. I have nothing good to say about this hotel and I don't recommend it at all!!! Absolute terrible stay. 6 days of hell!

Plussat: The service

Plussat: Nothing

Miinukset: Hotel accomodations not clean and noisy. Dangerous neighbourhood

Plussat: Friendly staff.

Miinukset: The pictures on the website are not up today.

Plussat: The location is perfect, across the street from the main bus terminal. The free parking and decent breakfast included which is simple but served with a smile from the staff.

Miinukset: The vent above the guest room door is open so you hear everything in the hallway.

Plussat: Very good location and breakfast!

Miinukset: Ceiling's fan

Plussat: Awesome staff

Miinukset: very small rooms

Plussat: The facilities were decent. It’s one of those run-down second world places that used to be the best in town fifty years ago but now is ok but kind of sad.

Miinukset: There was an incident where it seems pretty likely that one of the desk staff helped a taxista scam me out of money. It was a very confusing transaction involving exchanging currency but I was certain the taxista stole my money, but since the desk staff at the hotel took the taxista’s side I thought I should give him the benefit of the doubt. Later when I thought about it clearly I realized they were lying to me. I just couldn’t believe the desk staff at a somewhat decent hotel would engage in this kind of scam. Welcome to Cúcuta, I guess.