Culiacán hotellia

Plussat: Hotel is near the hotpoints of the city.

Miinukset: Its a mess with check in and check out. Even the front desk didnt know what they were doing.

Plussat: Love everything about Lucerna

Miinukset: Their breakfast buffet is not very appetizing, but right outside is a great restaurant (Panama)

Plussat: I like everything about this hotel

Plussat: Everything else, great place, just that small details

Miinukset: Bathroom towels only 2, I request more, never happen, and the phone doesn't work

Plussat: I loved the location!

Miinukset: Unfortunately my bathroom curtains were stained , have a few holes and old, I talked to the front lady and she said they’re changing them little by little, the towels were old too but very friendly staff changed them when I told them;

Plussat: Location , breakfast

Miinukset: I asked for someone to come and fix the toilet and nobody came in 5 days..

Plussat: Clean facilities, attentive staff, and centrally located for our needs. Special shout-out to the young lady with braces at the front desk. She was extremely nice and went out of her way to help me look for my lost wallet. She deserves a raise!

Miinukset: The vanity mirror can be larger and a fridge would be nice.

Plussat: Good staff, willing to change our room

Plussat: Service

Miinukset: Nothing

Plussat: Breakfast was great, everything perfect.

Plussat: Great and comfortable hotel, with very nice staff.

Plussat: Incredible view, stylishly modern room, good service.

Plussat: Is ok

Miinukset: The carpet smells like old and dusty

Plussat: Staff was great Clean rooms and bathrooms better than in the U.S Great buffet

Miinukset: We needed a ride to the Airport on Sunday and Shuttle wasn't Available because they didn't have a Driver that day

Plussat: Customer service very professional

Miinukset: No pool

Plussat: Close to airport

Miinukset: English speaking front desk

Plussat: The bed is really comfortable and everything is sparkly clean. The elevators are fast to reach the floor.

Miinukset: The shower of all rooms has bad design, the water splashes outside and the bathroom was all wet, this was uncomfortable.

Plussat: For the price, you get a really comfortable bed, albeit in a small room. The breakfast was surprisingly good, and generally speaking, things were working and in good shape. The hotel is in a safe part of the city and has room service from Panama, a local chain that apparently is an obligatory stop. It's affordable and fast, and also means you don't have to go out at night, which in Sinaloa is a good thing, especially as a foreigner. Staff were super friendly (I spoke with them in Spanish only).

Miinukset: Remembering this is a budget accommodation, the carpet is a bit old and a couple bugs were sticking out of the light fixtures. But generally speaking, it was clean. One of the elevators was broken, but there are two, so this was a minor problem.

Plussat: It really comfortable although

Miinukset: the room service in the morning was not working also the room phone was not function

Plussat: It is the cheapest in the area

Miinukset: The cleanliness of the bed sheets and bath towels

Plussat: I liked the whole experience, starting from the reception to the breakfast included....Check out was simple and faculty/staff were polite...The rooms where spacious and clean, Wifi available...

Miinukset: All was well...

Miinukset: There service was horrible!!! At check in they said I didn't have a reservation!!!! The first night there was someone else in the room!!!

Plussat: Location

Miinukset: Shower drain clogged in two of the rooms I was moved to. Air conditioner not working properly in those two rooms, and finally I was moved three times because of conditions of the rooms, and they were trying to move a fourth time but I refused to move, instead they lend me a room to shower in. Very bad experience!!!!!

Plussat: Good room, good location, free transfer from the airport

Miinukset: One of the water bottles in the room was already opened. The check in took very long. Rooms on the side of the main street are very noisy.

Miinukset: the pictures of the hotel are not the same hotel

Plussat: Room service was prompt

Miinukset: I killed 3 roaches in the bathroom

Miinukset: There was a big bug in my room, A cockroache! really disgusting

Plussat: The breakfast.

Miinukset: The securitie, I recive calls the unknowing persons, they give my dates, since that I dont fill secure.

Plussat: I feel safe and like their cleanliness!!!

Plussat: service, calm and nice place

Miinukset: everything was ok

Plussat: Private parking as well as microwave and refrigerator.

Miinukset: A little far away from some things.

Plussat: Clean

Miinukset: The location

Plussat: Everything was great! Front desk staff were excellent ,morning ,afternoon and graveyard shift! You guys rock!

Plussat: The property was clean and cozy. The room as small and also the bathroom.

Miinukset: I would not recommend this hotel if you’re trying to get a good night sleep. You can hear everything that goes on in the hallways. In the morning the cleaning ladies have their stereo very loud and can hear it all the way through the hallway.

Plussat: I called to double check and confirm my booking and they told me that they didn’t have anything however they offered me solutions instead of just saying that it wasn’t there. The room was very clean and comfortable. The breakfast was delicious

Miinukset: I didn’t like the parking lot

Plussat: I liked the service at the front desk. The room was fine. The halls were noisy at times. The breakfast was más o menos.

Miinukset: Noisy hall at times. So do breakfast

Plussat: Great value for your money

Miinukset: Room is small, private parking lot but anyone can park there

Plussat: Rooms and hotel is small, but very clean and comfortable. Comfy beds, nice bathroom, and AC was very cool. The breakfast area was small, but the food sufficed. The staff is attentive and accommodating. The only bad thing I am going to say is that some of the guests were rude. Or it may be that im not used to that kind of treatment from stranger as I always strive to be polite. Hotel, in my experience and opinion, was a 10 for what a paid and got.

Miinukset: As stated above and nothing to do with the hotel or its staff, were the some of the guests.

Plussat: It was easy to get to. The hotel is clean as was our room. The room is a good size. Check in was easy-receptionist very nice. Great location-we were able to walk to dinner-there is a Sam's Club right across the road. Easy to get on to Hwy 15 to continue our journey north. The breakfast was good.

Miinukset: Everything was fine.

Plussat: nice service and personal but water in shower was yellow and bathroom was a weare smell

Miinukset: bathroom smell and water

Plussat: Clean!!

Miinukset: Security way too much

Plussat: The women

Miinukset: The dam heat

Plussat: Man... the workers

Miinukset: Everything was great.

Plussat: Everything the plqce is so clean an secure

Miinukset: Everything was good

Plussat: Hadn’t any breakfast with you but the diner was slow and fair service. Also, had many problems with the card to be recognized by the elevator sensor. Saw 3 more people having troubles with the same thing.

Miinukset: As I said with the elevator

Plussat: Location and free taxi service to the airport

Miinukset: Cleanliness of bed sheets and towels

Miinukset: Too basic. It had not enough towels. It had no personal care accesories.

Miinukset: The remote control did not work.

Plussat: Amazing views and property. Parrots and koi and a pool with a view. Great breakfast buffet (not included but not expensive)

Plussat: The location, the views, the layout of the hotel.

Miinukset: The rooms are aged and need refurbishing, two electrical outlets in the room did not work however the primary issue during my stay was at check-in: service boy who took my bags to the room, brought a friend with him joking the entire time, and swearing. The friend who was not employed by the hotel or in uniform, walked with us and looked directly in my room. It was unprofessional, inappropriate and caused concern for the security of my personal items. If the personnel are not comfortable doing their job without the comfort or their friends, they should not support the line of work. The hotel and all the other staff and management in every other element, are excellent!

Plussat: Loved it, the staff was nice and very amiable.

Miinukset: Carpets could of been a bit cleaner.

Plussat: Price, location,

Plussat: Location

Miinukset: Bad service, when tried to get the hot water fix the staff never came or there wasn’t no one at front

Plussat: toilets did not work ask them if they could fix it nd nothing was made to fix the issue

Plussat: It's clean and the staff is friendly

Miinukset: Bunch of guys hanging out outside of building . Always felt uncomfortable walking by with my wife. I asked if there was another entrance but only one way in and one way out. Cannot avoid these people hanging out outside the very front door. We had to walk by them every night . The next time I will stay somewhere else. Other than those riffraffa hangout out side this place was okay.

Plussat: Location, value, comfortable.

Miinukset: Bit cold, no proper warm blanket, can be noisy, walls not isolated, tv channels quality not good.

Plussat: No clean the bathroom

Miinukset: Clean wasn’t good

Plussat: Clean, simple, good AC

Miinukset: The quality of the soap, and shampoo, the taxi that I got asked on front desk arrived late and it was costly.

Plussat: Location is perfect, staff is nice

Miinukset: The air conditioner wasn't working and the only option was to move to another room in the middle of the nigjt

Plussat: Location, buffet and cleanness.

Miinukset: Air conditioner is not enough for room. Too hot.

Plussat: Great Location in downtown

Miinukset: No ice machine except in kitchen

Plussat: breakfast was great

Miinukset: Not enough electric sockets.

Plussat: Everything was up to standards other than the air conditioning

Miinukset: The air conditioning needs to be upgraded it's to old and the rooms were really hot. They moved us to another room because we complained it was to hot but the room they moved us in was the same.

Plussat: close to downtown

Miinukset: room has old furniture and not worth the price

Plussat: Nothing.!!!

Miinukset: Everything was unacceptable.!!

Plussat: The breakfast was THE best

Miinukset: We did not expect anyone to speak fluent English but at check in, neither spoke a word which made it difficult to understand the parking arrangements and they could not tell us where we could go for dinner except a type of pancake house so to speak. As well, it is a long way from the highway, in the center and to get out in the morning was a challenge. We did notice there are some nice amenities near by, park etc, but the lack of English or an area map where to go and eat would have been a nice touch. Cannot see out the windows of the room they are so dirty.

Plussat: They nevee had my room ready

Miinukset: Ask for a room and they said ir wasnt ready

Plussat: Good Location to downtown

Miinukset: Had to go through 3 rooms before I finally got what i requested and payed for. No working ice machine

Miinukset: Sheets on bed were not as soft as they should have been

Plussat: Nothing

Miinukset: Ac turn off every 4 hours

Plussat: The location is good because it's within walking distance to the bus terminal or a short ride. The breakfast was OK.

Miinukset: N/A

Plussat: Brenda the owner was awesome

Plussat: The bathroom space was very good, also we enjoy the accoditionate air.

Miinukset: Smells to smoke, theres stranger people. In another hand its a good place.

Plussat: Good location. Pleasant people.

Miinukset: No hot water for 2 days. Broken toilet that required lifting the lid of the closet to flush.

Plussat: Location......

Miinukset: They didn’t have extra blankets... and it was cold....

Plussat: Easy access

Miinukset: The staff was rude they didn’t have blankets in room

Plussat: Very good service, room with nice conditions. Recommend

Miinukset: Wifi is slow

Plussat: Location

Miinukset: Old and smells

Plussat: The room was clean and comfortable. I had room service and it was great, really fast and the food was great, really tasty and the price was right, not expensive at all. The location was awesome, in the historical center, close from the cathedral and the sanctuary, close from the museums and the university.

Miinukset: WiFi was available only at the lobby