Russell Court Hotel

Breakfast and some staff were lovely

No sleep due to nightclub underneath, room Was absolutely bouncing til 3.30am Management Was patronising when we spoke To her and picked up letters and was reading letters as we We’re speaking- this is rude- terrible customer service, We should If had her full attention while speaking . Found it really rude she read the post while dealing with us, was a waste of time Complaint as she clearly did not care

Location was ok

Hotel doesn’t know if it’s a nightclub or a hotel. Cannot sleep at night, want a refund now. Disgrace. Staff were not friendly and being asked and ID’d to get into the hotel was not nice and the bouncer tried to say I didn’t have a room.

This hotel had a disco inside that played music until 3:30am. It is impossible to sleep.

I would not recommend this hotel because it is very noisy.

Nothing

VERY NOISY! Radiator was jammed full on so room was boiling. Bed was massively uncomfortable with very bad mattress. Hotel had a bad smell. Has a bar/night club that was noisy from when I checked in (17.30) until past 01.00hrs. Reception staff unfriendly on check out. Room was very old, bathroom was cracked and old, taps were faulty, shower was awful. I travel frequently and have stayed in a lot of hotels worldwide and this was a shocker for a European hotel - will not be back!