Edinburgh hotellit lähellä Scottish Parliament Building

Plussat: Sijainti oli loistava ja palvelu pelasi!

Plussat: Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit

Plussat: perfect location, did not do breakfast sadly.

Miinukset: the Michelin rated restaurant was very good, wines were great, but not worth the money spent. All else was fantastic, we have stayed at 4 of your hotels in the past 6 months, and hope to stay at 6 more this year.

Plussat: Lovely Christmas feeling. Wide choice of breakfast with care taken over presentation. Kippers were monumental ! Everything was so enjoyable. Staff throughout the hotel were flexible and attentive. A pro-active management team. Worldclass meal at No.1 restaurant.

Plussat: I told them I am severely asthmatic. When I walked into the room I immediately smelled musty old rug that was cleaned at least dozens of times and exhausted its useful life a long time ago. I went back to the front desk and told them needed a different room for medical reasons and willing to pay more. The front desk person and the day manager told me that they did not have availability without any serious they said no without any consideration and force me to sleep in this room where I ended up wheezing all night. They also lied to me that all the rooms were renovated at the same time and were the same. And it turns out that there were at least a few rooms available.

Miinukset: The front desk staff should care about the wellbeing of their customers. Poorly trained and inconsiderate.

Plussat: The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!

Miinukset: Need a power source beside the bed for plugging in phone to use alarm

Plussat: From the first minute to the last it was amazing. Best food in Edinburgh. We got some upgrade ! Stuff was super polite and nice. I’m very happy i chose this hotel as it was the best choice!!!

Plussat: Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular.

Miinukset: The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.

Plussat: Helpful staff, spa, room, and views.

Plussat: service

Plussat: Everything!

Miinukset: Just hard getting in and out of the shower if you have hip or knee issues.

Plussat: really nice modern hotel, clean room, great facilities, love a fancy bathroom! staff were all really helpful, and the location was perfect for us would definitely stay again

Miinukset: ground floor exit was a bit scary (out a fire escape which I'm not sure should have been kept open) but thats about it

Plussat: Tilava huone. Suuri sänky. Toimiva ilmastointi. Hiljainen.

Miinukset: nettiin ei aina päässyt

Plussat: Location was brilliant, 5 min walk from Waverley, 2 mins from princes street. All staff very helpful & professional. Spa was lovely & easily accessable. Bedrooms clean and spacious (twin room).

Plussat: Location and staff are excellent

Plussat: Staff were lovely, the breakfast was 10/10, best breakfast we have received so far on our night aways. Great location also.

Miinukset: everything was great apart from the fact they had shoved two single beds together to resemble a double bed which wasn't appropriate for romantic night away. Beds anyway weren’t very comfortable at all. Ordered a mojito at the in-hotel bar, sat at the window and awaited my cocktail, the bar man placed it on the table stating he didn’t have mint leaves so he replaced it with basil leaves which was revolting, instead of allowing me to change my drink etc he used something that doesn’t go in a cocktail specially for the price of £8 something, wasn’t fair.

Plussat: Erinomainen sijainti, josta helppo liikkua kävellen. Ystävällinen, auttavainen henkilökunta erityisesti vastaanotossa. Huone oli tilava, siisti ja valoisa.

Plussat: Sijainti. Uima-allas ja saunat asiakkaiden käytössä aina iltaan klo 22 asti. Tämä hyvä, koska olimme paljon liikkeellä iltaan asti. Aamiainen OK.

Miinukset: Checkatessamme sisään oli vastaanotto hyvin mekaanista ja kiireistä. Huoneen numeroa lukuunottamatta virkailijalta ei infoa kuin vasta kysyessämme esim. aamiaisesta ja spa-osaston aukioloajoista. Samoin uloskirjautuessamme virkailija (tämä oli toinen kuin saapuessamme) lateli pikavauhtia pari lausetta. Tämä oli ainoa majapaikkamme pariviikkoisella matkallamme, jossa vastaanottovirkailijat eivät hymyilleet, eivätkä toivottaneet hyvää jatkoa. Aika tavallisesti yleensä pukeudumme, koska ulkoilemme paljon myös kaupunkikohteissa, joten arvailimme olisiko palvelu ollut yhtään mukavampaa jos meillä olisi ollut merkkivaatteet ylllä. Emme todellakaan yleensä kaipaa mitään imartelua tai ylenpalttista hymyilyä, mutta on aina paljon mukavampi mieli saapua ja lähteä, jos ei tule tunnetta että meistä halutaan kiireesti eroon, etenkin kuin tämän hotellin majoitushinnat ovat korkeita.

Plussat: Sijainti erinomainen

Miinukset: Ilmastoinnilla oli ihan oma elämänsä, meille oli annettu invahuone ja huone oli todella pieni.

Plussat: Everything, truly amazing. Had upgrade to autograph suite, fab

Plussat: What friendly staff and a beautiful room! we even got a free upgrade which was the cherry on top of an absolutely perfect stay! I was given a glass of Prosecco and escorted to my room in check in which were lovely touches.

Plussat: Staff

Miinukset: A bit difficult to find your way around the facility the first time.

Plussat: Very welcoming, staff are friendly and happy to answer any queries you have. Immaculate place, perfect setting and handy for Edinburgh’s attractions.

Miinukset: Honestly nothing

Plussat: Extra comfy beds, pleasent view and gardens, good breakfast food, bathrooms were fantastic!

Miinukset: Lights were a bit flickering, tv remote didnt work, thats about all though

Plussat: This was an excellent location for an overnight stay to allow us to see Edinburgh in December. The room was a good size, clean and comfortable. Staff were very friendly making you feel very welcome.

Miinukset: Nothing

Plussat: Hospitality and comfort.

Miinukset: Too many stairs.

Plussat: Interesting facade conceals an excellent hotel, perfect location for exploring Edinburgh. We were delighted with our short stay.

Miinukset: Nothing.

Plussat: Suite was luxurious and well thought out detail, nice lighting. Balc

Plussat: Hotellissa harmoninen ilmapiiri, paras mahdollinen sänky, viihtyisä baari tulineen ja viskeineen.

Miinukset: Likainen kylpyhuone, hidas huonepalvelu.

Plussat: My husband and I stayed a few nights here for our belated honeymoon. The staff went above and beyond during our stay, congratulating us on our nuptials and allowing us to celebrate with some complimentary drinks. Unfortunately my husband fell ill, and required bed rest. Again, the staff were more then helpful, asking if they could bring him tea, and checking in on him whenever I went downstairs. We would definitely stay here again! Absolutely beautiful rooms and amazing service

Miinukset: The rooms, the snug, the customer service

Plussat: The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.

Plussat: Siisteys, Hiljainen. Sijainti. Henkilökunta ystävällinen,

Plussat: Loistava sijainti!

Plussat: Erinomainen aamiainen

Miinukset: Aamiaishenkilökunta ei hymyillyt kertaakaan.

Plussat: Location, early check in, fab breakfast, good drinks and dinner....

Miinukset: Can't think of anything

Plussat: Great location, superb interior design of the room. Very modern style

Miinukset: In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym

Plussat: Location is brilliant, central yet calm, ok decor. Downstairs area for guests to sit and wait is great. Simon, the operations manager, despite his young age was very professional, energetic, smart and had outstanding listening skills and got the job done most efficiently. He would make an outstanding hotel manager in my opinion and could be seen running everywhere 'putting out fires' due to limited staffing, I suspect. Reckon should be poached by 5 star with more funds and better staff schedule mgt (here resources too low to do this well). Pool area is good. Spa is outsourced and has friendly personnel and good treatments. Bed was very comfortable and had good bedding. New room after cleaning mishap was clean and comfy and all our things were moved by them at my request so our day could keep going withoit further hassle. Check out time was flexible (12pm to 1pm) which was great for late departures/ later plane. Reception staff overall professional, responsive and doing their best. Female manager ok, but seemed just a good receptionist, not an energetic decision maker. Great to have taxis in front of hotel and all tours close by and Edinburgh castle about 10 min away. Airport bus connection (last stop) at bottom of hill. Steep 5-10 min walk to get to hotel, but managed with my 9 year old.

Miinukset: I found the place a little understaffed in the cleaning department. The second floor was disappointing, but the fifth floor was great. I didn't like one of the male back office managers tell Stefano, one of the receptionists, off in front of guests. Very unprofessional image and putting bad atmosphere into the hotel. Also bringing luggage up was a favour as portrayed by the tone of Stefano, so that we carried our own luggage up, which does not scream 5 star. Insisting on having luggage brought down at the end of the stay took 2 phone calls to reception and one to concierge and 30 min....Concierge only there during the day. Breakfast had lots of choices but was made up of cheap options and had nothing homemade/any local specialities. Felt like Aldi food without the organic options. No cakes. No walk in showers. Baths need updating. No drinks were free, not even water bottles in the room...no welcome chocolate or flowers...no personalised note...no minibar....no downturn service. Big push to become a Radisson member and getting points only if not going via booking.com. Getting room service on top of prices that were about x4 also required a delivery fee! Understaffed in high traffic times (end of breakfast- time should be extended/ check out time). Kitchen and room service personnel understaffed. A lot of cost cutting exercises, felt more 3 star than 5 star in the way it was run.

Plussat: Spacious suite living room, separate half guest bath, Decent breakfast with separate order menu, gym had free weights to 30kg, location is on royal mile down road from castle (but for Christmas markets and shopping, a princess street hotel would been better), overall friendly staff.

Miinukset: 1. For a royal mile suite, main bathroom was standard. Overly spacious living room really could’ve spared space for a more comfortable bathroom befitting suite. 2. Website advertised kids eat free. However, when we ordered meals for the kids via room service, we were told it’s not free. Extremely deceptive and off putting of brand. 3. I emailed the hotel 1 week in advance of 4-day stay and asked for milk, orange juice, and water in room stocked and included room mini fridge. Email from customer service acknowledged request and even confirmed we still wanted wine and beer - a nice catch! However, when we arrived, we were informed juice and milk not included. False service promise should’ve not been made. Room service food was Not worth price (pizza, burger, and kids chicken meal were only ok but far more expensive than eaterery options all around).

Plussat: Beds were super comfortable, standard room was really big, shower was powerful, always given fresh fluffy big towels, staff were super friendly and helpful. Location was excellent for sight seeing, train station, shops and pubs. Will definitely be returning for my next visit.

Miinukset: Nothing, could not find one fault

Plussat: Everything,

Miinukset: The only thing I didn’t like was the hot toddy cocktail in the bar , don’t usually leave a drink

Plussat: The hotel is on a busy straight with loads of activity, restaurants and pubs . It is a stones through from the castle and everything is a stones throw from it . Most we had to work to an attraction was 10 mins . Check in was super easy and Flynn have us some advice on the best places to shop and eat , and how to get there . Room was amazing super modern , spacious and clean . Bed was a queen size and very comfy . Bathroom is clean and spacious with a great shower and toiletries. Food and drink are super tasty just a little expensive. All the bar staff are very friendly and Aaron served us one night and we had a lovely chat with him . Hotel felt very like home and was super toasty and warm during the winter In Edinburgh. We also got white chocolate covered strawberries on arrival, a lovely gesture

Miinukset: One morning our cleaning maid was not very happy that she had to return and left abruptly sighing as we weren’t ready to leave because of the long flight the night before . But that was very minor and wasn’t a big deal to us :)

Plussat: The room

Miinukset: There was a refurb going on so had to put up with constant drilling was not relaxing

Plussat: Great location on the royal mile. Superior room was very comfortable and perfect for our needs. Parking option was great. Stayed Saturday night, attended a show on Sunday arvo but could leave our car and picked in up early evening for no extra charge. Staff were great.

Miinukset: Very happy

Miinukset: The window was small and high up thus you had to stand up to be able to see out.

Plussat: An amazing location in a magnificent city! Steps off the Royal Mile & convenient for all public transportation.

Plussat: The location is great for access to the Royal mile and you can get anywhere by walking or train quickly. It is also close to some great pubs and restaurants. The hotel is updated and the rooms are nice. There are no real views but you are downtown.

Miinukset: I think for international guests who fly in overnight an option for early checkin would be great even if it cost additional. We wanted to freshen up and had to use a restroom in the restaurant in the hotel which was not a great option.

Plussat: Front desk staff were very good as was bar staff .Very good service and good value for money .Room was spotless very big bed had everything you would expect from a 4 star hotel

Miinukset: Breakfast was a bit hap hazard

Plussat: The size and style of room, location and friendliness of staff and their willingness to please was outstanding

Miinukset: N/a

Plussat: Good location

Miinukset: Bar prices changed depending on staff. Confusion at reception. Poor organisation regarding food, chief not supported by management

Plussat: Very good location.

Miinukset: Staff in the restaurant not very helpful considering this was my wife's 50th birthday meal. one particular senior staff member had to be reminded about drinks which he then proceeded to basically throw down on the table. Considering this is supposed to be a well know chef's restaurant the service was appalling. Also I phoned the week before to arrange a card and champagne to be in the room for my wife's birthday this was not followed through so she did not get the experience I wanted her to get. When asking at reception we were just told we are sorry. Sorry is an easy word to use each time so not happy

Plussat: Location, very friendly staff, value

Miinukset: Bathroom floor tile cracks.

Plussat: Great hotel in a superb location and very good value for money. A fantastic breakfast for a reduced offer.

Miinukset: A bit of a trek getting to our room in the new wing. Not a great issue but could see others with walking issues struggle a bit.

Plussat: Sijainti, aamupala

Miinukset: Esteettömän huoneen suihku huonosti suunniteltu, vesi tuli oven karmiin asti ja hieman tunkkainen haju huoneeseen tullessa

Plussat: Location was great, central for exploring both the new & old town & ideal access from the train station. Staff friendly & helpful with storing luggage & advice on possible attractions.

Miinukset: Bed & pillows not very comfortable. Bathroom although modern could do with a good clean, some old water damage on the door frame seen to & floor tiles grouting.

Plussat: Lovely hotel friendly staff, good food, good location.