Edmonton hotellia

Plussat: Location.

Miinukset: Needs renovating. Musty smells in hallways. Elevators crowded during checkout. Perhaps staff use different ones ?

Plussat: I liked the sound proof rooms.

Miinukset: It took a long time to get hit running water. Maybe needs a system upgrade.

Plussat: My whole stay

Miinukset: Wow the stay here was absolutely amazing and the best part of the day was that the theme rooms were very beautiful and very comfortable with a lot more space for me to lounge around so I could have rest and relax but the tub was perfect so I had a great time with my friends in my theme room of Roman I love it thx fantasy hotel;) I loved it all:)

Plussat: The jacuzzi in the room was the sole purpose me and my girlfriend decided to stay there it was nice and seemed to do the trick.

Miinukset: for the price you pay for one night you can head down to Banff or jasper and stay there for the weekend. The rooms were in dire need of an update with old tile flooring dirty ceiling and chipped paint. If I’m paying 400$ a night for a room it better be tip top shape. It was a first for me at that hotel and I don’t think I’d go back there again. It almost tries to convey this disneylandish charisma but it’s nowhere near that.

Plussat: Rooms, beds, coffee machine, very upscale

Miinukset: Prices can be very high, we were lucky to catch a good day

Plussat: The look of the room

Miinukset: For a room that cost so much I’m disgusted that there was not a glass to drink from in site . There was no robe for us ,no mouth wash in the toiletries . I have been to hotels that cost a fraction of the price and they were better put together . I’ll never stay another night there again .

Plussat: The hot tub in the room and the comfort of the bed.

Miinukset: How you could hear your neighbours beside you

Plussat: The staff were friendly & were wonderful in meeting any needs we had during our stay.

Plussat: I loved the room. It's spacious and spectacular.

Miinukset: The room was spectacular. I enjoyed the designs, the Roman theme and decoration. Jacuzzi is great in size and ease. The floor was too quiet and this was great as well. The round bed is so elegant. However, the blanket had stains and it wasn't as clean. Unfortunately, our time was so tight to keep calling and asking for changing the bedding / cleaning the room. I was expecting outstanding cleanliness for this specific hotel and most importantly when it's during the Covid19 situation. Of course, there were no other facilities to use or room service because of the Covid situation, so we can't tell more about it.

Plussat: Location and convenience

Miinukset: Elevators very slow

Plussat: Staff was nice although there was little interaction. Great location, in a mall. Bed was comfy.

Miinukset: The tub had hair in it, no cups ( not even disposable) in the room, no micro wave to heat up food, really loud could hear everything my neighbours said. Because everything was closed included room service I expected exceptional accommodations at their rates. Unfortunately, I will not be going back.

Plussat: Perfect for shopping at the mall and going to the casino at night. The staff was perfect. The room was very quiet and clean.

Miinukset: There was no comfortable chair or lamp for reading; no light by desk; the two bedlights were old and did not work; there was a leak under the right side of the counter in the bathroom; and the shower leaked water out into the bathroom after every shower.

Plussat: We liked the convenience of the hotel being right in the mall saving us from making trips to the car or driving

Plussat: comfort of room, proximity to shopping

Miinukset: would have appreciated free internet in room - went down to Starbucks where it was ree

Plussat: Convenient and easy to go shopping without going outside.

Plussat: Shopping

Miinukset: The truck theme room

Plussat: Easy access to shopping, casino and the bars.

Miinukset: The hotel room was a little pricey.

Plussat: Location of hotel, view from 12th floor rooms we had were good.

Miinukset: Would like kettle in room rather than just a coffee maker.

Plussat: I liked the convience of staying where we were shopping.

Miinukset: Honestly, the price on the weekends! too expensive!

Plussat: ease of shopping and not dealing with parking

Miinukset: hassle with check in and check out

Plussat: Convenience to shopping and family activities. Nice size room.

Miinukset: Restaurant closed for renos

Plussat: We got to check-in early since my husband had an 11:40 AM meeting.

Miinukset:

Plussat: Main restaurant good value and food

Miinukset: Our bed was lumpy, worn out and needed replacing. Pillows uncomfortable.

Plussat: Location

Miinukset: Hard to get food. Kitchen under renovations.

Plussat: the staff was nice the rooms were very clean

Miinukset: no everything was good

Plussat: Gods customer service. Friendly staff

Plussat: Great pillows. It’s of food options and cool to be attached to the casino.

Plussat: I enjoyed the casino and the fact that I did not have to leave to get anything. It was all there

Miinukset: The parking for Casino is mixed with parking for Hotel. Casino parking should come second to hotel parking. They are not packing suitcases 1/2 km like hotel patrons are

Plussat: Casino

Miinukset: Sc restaurant again was super disappointing fir the third time. Would be dining there again.

Plussat: Friendly staff very good selection in casino

Miinukset: Line ups for food and drink

Plussat: very clean. friendly staff.

Plussat: It was very nice

Miinukset: Nothing

Plussat: Location to event

Plussat: Pretty normal.

Miinukset: No.

Plussat: its an all in one hotel..

Miinukset: noyhing

Plussat: The hotel is very comfortable, the buffet breakfast is great - they even made me poached eggs on request, and it's nice to simply leave the room and go into the casino whenever you want. The shuttle bus to West Edmonton Mall goes every 20 minutes and is a really handy way to shop without worrying about parking.

Miinukset: Sections of the hotel are smoking areas and of course that means you can smell smoke through out the hotel

Plussat: very happy with our experience

Plussat: I liked that the rooms were very clean and comfortable.

Miinukset: Windows that open would be awesome.

Plussat: Breakfast in a bag to go is poor. Lounge was open but can’t serve breakfast?? That’s not even nice. Understood there was breakfast but wasn’t.

Miinukset: Smoke detector was making noise all night, cloths left from house keepers.

Plussat: I was glad there was a microwave even though I was lead to believe there wasn't one when booking. The bed was comfortable and I liked the look of the room. The location of the hotel was excellent. Superstore and different places to eat close by (couldn't dine out because of COVID-19 though.)

Miinukset: The room wasn't cleaned properly. There were rotting cherry tomatoes and crumbs under the front of the TV stand. The TV stand has a shelf that was partially dusted. The head board and desk had smudges and the bathroom door was dirty. It doesn't show up so well in my pictures but you can see it somewhat. In light of COVID-19, I expected the room to be wiped down and spotless.

Plussat: My room was clearly renovated and very clean

Miinukset: No

Plussat: It’s was clean, the staff was friendly

Miinukset: It was lots of street noise, it is a very old building but not that bad

Plussat: Breakfast was excellent!

Miinukset: Area around hotel is a little sketchy.

Plussat: price point, location, quality

Miinukset: no

Plussat: Staff was fantastic

Miinukset: Unfortunately due to Covid 19 the pool and gym were closed. Was clean, but not cleaned to the best effort. I can't rate the restaurant as it was closed due to Covid 19

Plussat: Not happy with breakfast bagi

Plussat: Location

Miinukset: Room to small

Plussat: FREE breakfast

Miinukset: Too close to the highway

Plussat: late check offered to accommodate needs; friendly service

Miinukset: Car alarm went off at 4am and ruined my sleep which impacted my following working day

Plussat: Easy access to where I had to go. Nice, quiet room.

Miinukset: Have no complaints.

Plussat: I have stayed at the Cedar Park Inn sereral times and have always found it to be a great place to stay while in Edmonton.

Plussat: I use Red Arrow and therefore easy pickup and drop off point.

Miinukset: did not like the fact that I was charged $20.00 more for the same room that I had booked 2 weeks earlier.

Plussat: They pick you up at the airport and have free shuttles to the West Edmonton Mall.

Miinukset: You have to book your shuttle for back to the airport 24 hours in advance, and they don't tell you this.

Plussat: No A/C Carpets were dirty/ no breakfast

Miinukset: No A/C little TV dirty carpets/ Smell like cigarette smoke all over the building/pool looks like a dungeon/

Plussat: Very comfortable beds.

Miinukset:

Plussat: the hospitality.

Miinukset: The dirty carpets in the rooms

Plussat: Location and Rate

Miinukset:

Plussat: the sun deck on top of the hotel

Miinukset: The air conditioning did not work for two days. I checked out. They were useless in resolving this problem.

Plussat: Professional service

Miinukset: The elevator in the Main Lobby needs repair. Its doors wouldn't close and the elevator floor did not align with the lobby floor. A staff member was notified.

Plussat: Location & Breakfast Options.

Miinukset: N/A

Plussat: The staff so helpful and gave me the best room that I didn''t expected. Thank you

Miinukset: Its not my first time in this hotel never had an issue on anything but my last visit I got ticket on my windshield upon checked out. (85cad) so I have to go back and in the hotel to get it fixed.

Plussat: The locations was great. The room was nice and big. Check in was quick and easy.

Miinukset: This is no fault of the hotel, but we had a couple next door that was drunk and fighting until all hours of the night. We called security once and others must have, too. I feel one of the occupants should have been removed sooner. We hardly slept.

Plussat: The front desk clerk was helpful and considerate, patient and efficient. Breakfast was prompt and tasty. Checkout was smooth, and the morning desk clerk had a cab waiting for me exactly when I needed it.

Plussat: Nice Hotel but dated, has nice pool, fitness, sauna, steam

Plussat: Great location Needs updating - carpets in hallways were dirty

Miinukset: Needs to be updated

Plussat: Great rooms!

Miinukset: No

Plussat: The pool and hot tub and I got upgraded to a king room with a sofa which was nice.

Miinukset: Even tho I got upgraded to a king room the room was very cold.

Plussat: It’s a beautiful hotel, good location excellent service

Miinukset: the shower makes me want to look for a different hotel

Plussat: Location to my meetings

Plussat: We choose this hotel because it is near to the neighbourhood where our son and his family live and because we are never disappointed when we stay there. We like the parking, the restaurant and bar and the rooms are spacious and contain everything we need. Lots of towels and even glass glasses.

Miinukset: The computer hookup in the business centre was not very good. I was unable to reach the Air Canada website at all. It kept telling me that it was unavailable from this computer. It was very poor compared to other hotels where I have accessed their business centre.

Plussat: nice comfortable room great location to the LRT helpful and friendly staff

Plussat: It was quiet, comfortable, and clean. The staff were pleasant and very helpful. We enjoyed using the swimming pool, jacuzzi, weight room and gym.

Miinukset: It would have been nice to have complimentary coffee in the lobby area.

Plussat: Easy access although they were renovationg. Food was good. We had a problem with a non functioning bed but got a new room the next day,

Miinukset: Because of the renovation, parking was a problem.

Plussat: We loved almost every aspect of this hotel! The room was beautiful, clean, and extremely relaxing! Their dining was absolutely delicious, we at there at least once a day, brunch and breakfast Buffett were amazing, and the selections for each was plentiful!!! We will definitely return to The Radisson Hotel, on our next weekend getaway!

Plussat: After arriving from south korea and booking in i found the room i was alocated had a leaking roof, the receptionist asked if maintence can have a look i heard nothing else. the facilities were a bit sporadic coffe cups one day none the next, brekfast was a truly fast experince, sit down and check shoved in my face before i had even had brekfast. im due to book back in the the same hotel i hope the rooms have improved

Miinukset: Need to update website

Plussat: check in took less than 10 mins.

Miinukset:

Plussat: We've stayed at this Hotel many times over the years when in town for our children's Lacrosse tournaments and playoffs.Friendly Staff, close to major roadways, close to shopping. I would and do recommend the Radisson South.

Miinukset: Parking is tight although nice to see a security guard patrolling at night time

Plussat: Underground parking

Miinukset: Pool facilities were dated and not welcoming to guests as it was part of a health club... Room was unclean, found underwear in closet.

Plussat:

Miinukset: My reservations were made on July 15, for Aug. 15,09 for one night and I was given conformation #s. When we arrived are booking was not confirmed but they fortunetly had one room left. In the future I would have better follow up or you could have very angry people out there. Thank-you, Fred Brad

Plussat: Staff we very courteous and extremely helpful. Room was very clean, cleaning staff was helpful and always smiling. Made my stay very enjoyable and relaxing.

Miinukset: Was there on business, the room was perfect, clean, quiet. Absolutely not one single complaint

Plussat: Clean and comfortable beds, very accommodating for large dog

Miinukset: Hotel is situated between a large Highway and a large rail hub kind of noisy

Plussat: I like the hotel and all the amenities that comes with it. It's great location rooms are usually clean nd usually isn't too noise unless on 3rd floor.

Miinukset: I was entitled to late checkouts because of my genius status when I asked for one the front desk said no o only till 12 she was very rude about it. There for I had to sit in my car for 21/2 hours. I offered to pay extra but straight up it was NO!

Plussat: Staff is more than happy to GO I STEP FURTHER to help.Its easy to find.Clean .

Miinukset: No euro breakfast.No pool,hot tub or sauna one would expect for its quality overall nd regular price and special offer as compared w past dealings w hotels.com.Nevertheless I am not disapointed just surprised.The staff pick up the slack.

Plussat: Excellent place and clean

Plussat: Friendly reception staff and great price.

Miinukset: The cleanliness was still lacking. One would think especially during covid they ramp up the cleaning efforts but not so, there was a random lipstick by the bed not even covered by the bedskirt so not quite sure how housekeeping missed it. A random maybe makeup spilled on the bedside table that I cleaned off myself. There were questionable characters walking around, doors slamming at all hours of the night. One early morning the police were present not quite sure why but not the best sign I guess.

Plussat: Was welcomed very nicely quick check in and out always stay there

Miinukset: TY Remote controls yuck

Plussat: Price and location

Miinukset: Impossible to get any sleep. Like a Macdonalds Playland, kids running up and down the corridors screaming their heads off. People slamming doors at all hours. Idiots insistently rapping on my door even though the ‘ Do not disturb’ sign was o

Plussat: All in all, everything was good, they were very helpful when I needed help with anything.

Miinukset: I didnt like the fact that during one of our nites stay that the people next door were very loud. The cops ended up comin to take them out but the next morning I am being told that I had to leave cuz apparently we invited a guy in from that room. Not true

Miinukset: At approximately 8:50 or 9:00 pm on June 19th 2020. just after the restaurant closing. I decided to go at the lucky lunch bar and sports. While at the lucky lunch the bar server wasn’t nice and she was unfair to me the way she had handling the social distances. She was letting other people approaching at front just after she had told me do not came anywhere near the bar table I don’t know if that is a racial motivations or not just observing her then asked myself why she’s letting other people came near the area why can’t, so I found out her behavior was absurd and unfair and have to drink just one beer then went back to my hotel room.

Plussat: It was clean

Miinukset: Social distancing

Miinukset: Parking was a long way from room and elevators

Plussat: awesome deal with good quality

Miinukset: Woke up form a noise by someone outside my door but not really hotels fault :)

Plussat: Staff was very polite and kind. Were very kind to our ESA dog.

Plussat: Bed - comfortable. Room - clean & quiet. Staff - efficient.

Plussat: Nice room, nice pool

Miinukset: very noisy part of town

Plussat: The price was reasonable.

Miinukset: Toilet paper and tissues ran out. No extras in the room.

Plussat: Staff were hot as hell

Miinukset: No free pizza

Plussat: The location was close to most things. Didnt use the amenities.

Miinukset: The hotel was good. My only issue is that the breakfast options are limited. We ordered additional food for breakfast and was billed the tax for the breakfast credit that came with the booked room.

Plussat: Location was ideal

Miinukset: Run down, chair in room was peeling so bad it looked two tone. Wallpaper coming off the wall. Surprisingly run down for a Sheraton.

Plussat: Good facilities as expected. Free parking. Good breakfast, BUT not included in rate.

Miinukset: The location is right up against a rail line with frequent long freight trains using it with considerable noise, especially early in the morning.

Plussat: Quiet and very clean

Plussat: the Dalton's resturaunt - food was excellent!

Miinukset: didn't like the pillows - too fluffy and large - should have been a choice for a flatter pillow

Plussat: Quiet clean well staffed by helpfull professionls. Located on a main artery of the city. L

Plussat: We like the location. Convenience of the shopping stores close by. The kids like the pool and continental breakfast( once the pandemic is lifted) the cleaning ladies do a good job. Friendly staff are helpful and easy to accommodate us when we asked. Thank

Miinukset: Actually no. We was on bottom floor and it was quiet.

Plussat: The bed was very comfortable and the staff was nice. Too bad the spa was closed but it was to be expected

Plussat: The view

Miinukset: Couldn’t use the blow dryer which didn’t work.

Plussat: That I could park my car in eye view and the window opened.

Miinukset: There are no USB ports in the room to charge a phone if you forgot the adapter. A hair and old cigarette burn hole were on the bed sheet. Do not know when the air conditioner was last cleaned. Dingy hallway and dirty staircase.

Plussat: Price

Miinukset: The night clerk wanted $200 deposit. Not going back

Plussat: Location and price

Miinukset: Beds weren’t great and the pillows were terrible. We had a terrible sleep

Plussat: Good location, good value for the price.

Miinukset: Inside building a little run down, front desk clerk should smile.

Plussat: Simplicity. Easy to find for business traveler, fast check in great clean fresh comfy bed. Be prepared for 200.00 deposit refunded next day. Some en route between Calgary and Edmonton are 300.00. Many low cost hotels have implemented this unless you become member. Loved the east/west light and sunset. Easy to use windows and AC. Covid BS had most of hotel pool, gym unavailable but no fault of hotel. Small room had bar fridge, microwave and coffee maker. Be sure to ask for coffee and breakfast items at front desk during Covid reopening.

Miinukset: Older doors not easy access for seniors or disabled unless a different door I didn't know about. Curb did allow for wheel chairs. Room doors old slam type but definitely secure. Despite low cost guests were respectful. Definitely good value ..especially when pool and all regular services resume. Older no frills hallways decor but definitely would stay here again when on overnight business.

Plussat: Location

Miinukset: Noisy , window don’t close , tv don’t work , smells like stale smoke

Plussat: Location and pet friendly

Miinukset: Extremely hot in the hallway and vending machines not working

Plussat: Location

Miinukset: Very old furniture. Mattress was hard. The room was smelly.

Miinukset: had no hot water either morning at hotel . had to wait till afternoon. also room was extremally small

Plussat: This hotel was a dump

Miinukset: This hotel was a dump and it smelled bad

Plussat: I was very disappointed with my stay at the travel lodge

Miinukset: I will never stay at one of your locations again. When I first walked into the lobby I thought oh its a nice place, well boy oh boy was I wrong. You asked me not to use this box to complain so I will just say from the minute i booked in at the desk till the day I left I was disappointe

Plussat: We liked the continental breakfast and the location (easy to get to the WEM which was why we were in Edmonton). The pool was also a bonus.

Plussat: Rooms were clean and well made up

Miinukset: - The room and hall way stunks of smoke. Our room was in a wing that was opposite of a smoking wing... No one mentioned this to me when I made my reservation. Also, when I was checking out I asked if I could get the 30% ama discount being advertised outside the hotel on the south side freeway (which I noticed when I had gone out that morning). I was told no, under no circumstances, as I was suppose to have asked for this when I checked in. I then tried to explain to the manager on duty that I didnt know about this discount as there was no sign in the hotel and no sign on the northe side freeway where I came in. I feel that this is very unfair and very tricky.. Almost like the hotel doesnt really want to give the discount.

Plussat: very friendly loved the location

Miinukset: pool was too cold

Plussat: Parking convenience, morning breakfest

Miinukset: Hot tub was out of order and we did not know this before we arrived. It was one of the things we looked for when booking.

Plussat: The staff, the rooms are beautiful and the price is just right!

Miinukset: Nothing major that would deter us from the hotel but there was a small spot missed by the maids on the coffee table that looked to be old cola. And sadly, we had loud neighbours (kids) but that was just unfortunate and doesnt have to do with the hotel.

Plussat: Hello was a good bed nice washroom, very good service

Miinukset: Pool was very cool , I couldn’t use it

Plussat: The entire facility is always clean and neat. Staff very nice. I have stayed here previously and will stay here again soon.

Miinukset: Nothing. Who experience was great

Plussat: Clean and friendly staff

Plussat: The size of the room and bathroom are great. Breakfast was super.

Plussat: The breakfast was good and the location was very good.

Miinukset: Our room was very cold.

Plussat: Very clean and new

Plussat: Stay was better this time from the last 3 times

Miinukset: Nothing to do at hotel all closed down

Plussat: Clean environment

Miinukset: Charge a 75 filler non refundable pet fee that is not mentioned. Screaming kids above us at 4 am while trying to sleep. Wouldn’t accommodate anything for us not sleeping. Rude management.

Miinukset: The hot tub wasn't opened yet due to COVID

Plussat: We had a king room ,very spacious n clean and very affordable

Plussat: Bagged ????

Miinukset: We were charged $75 for our pet after we booked our room online..icluded our registration for our dog..false advertising. Will never stay at a hyatt again

Plussat: Location

Miinukset: Expensive

Plussat: The Renaissance is the only hotel in Edmonton directly at the international airport. you do not need to exit the terminal to get to your room, or your gate. No taxi required! So I pay a little more for the room than other Leduc hotels, but worthwhile.

Plussat: Decore; new; clean; access to airport

Plussat: It was clean, nice, and the location was convenient

Miinukset: Having to pay $15 a day for parking was a little much

Plussat: Location

Miinukset: Too expensive

Miinukset: I can't turn off door light I was keep looking for the switch but i couldn't

Miinukset: $25.00 for parking

Miinukset: Charged for Business and Conference Center when I never used it, didn’t ask about it and didn’t provide me with an itemized bill at the end. Unacceptable for a business traveler.

Plussat: people working there were really nice, felt welcome all the time.

Plussat: The beds are extremely comfy! Be careful laying down when you get in because you might fall asleep and miss all the amenities! The Halo Bar inside the hotel has an amazing menu with a premium selection of beers and wines. The Steak & Mushroom Flatbread is a must-have! Service was excellent and you can't beat the location - only a few hundred feet from the check-in counters!

Miinukset: Just one little thing - we did find our room to be quite humid and had to kick the blankets off overnight. Other than that one little thing, we were pleased.

Plussat: Convenient location to Edmonton airport when flight was cancelled. Clean, new, helpful staff with an obvious mission to create a positive experience!

Miinukset: Difficulty accessing elevators with the hotel card key...had to be re set...Fridge in the room was not cold on arrival and did not work!

Plussat: Location being attached to the airport

Miinukset: Price was higher than your advertised price

Plussat: The front desk lady was helpful

Miinukset: The room has extremely warm,the AC was broken. They moved us rooms and the next room was worse, even hotter, no WiFi and the bed linens were stained

Plussat: Location was excellent

Miinukset: Rooms were dirty and very out dated. Had to change rooms because of the cleanliness. They say, their rooms have been renovated but they are not up to my standard. No bar at the restaurant, only buffet.

Miinukset: Carpet was discussing and appeared to not have been vacuumed in weeks, overall cleanliness was not good at all!

Plussat: Price

Miinukset: A lot of homeless there

Plussat: Great location to see the Oilers get beat!!!

Miinukset: The rooms are very hot the AC fan did nothing

Plussat: Nice and clean and updated. Bed was super comfortable. Price was good.

Miinukset: The hotel said it was a "smoking free" hotel. Our room smelled like cigarette smoke.

Plussat: I booked online through booking.com and picked up a king size bedroom for $75.19. I was so pleasantly surprised once I entered the premises. The staff were friendly and helpful, the room was clean, nicely decorated and the bed was comfortable. In addition, I had a great view from my 7th floor window. I will definitely book here again especially at the price I was able to get! The hotel doesn't look like much from the outside but inside you will find it is quite nice with really good service.

Plussat: The location

Miinukset: Staff was not helpfull when needed

Plussat: King size bed

Miinukset: Buffet restaurant was not that great

Plussat: The location is directly beside the Rexall Stadium and direct access to the Capilano (Wayne Gretzky Drive). Clean rooms with individual Telus wireless routers for each room, so no worry of other people spying on your browsing (I checked). The rooms felt clean, but also very renovated with modern updates. You could tell the building has been kept up, like it has been around for a while. The breakfast in the morning was great. Make your own waffles, or toast or there is also chef cooking scrambled eggs as well as sausage links and a few more things I don't remember, all placed in serving trays like a small buffet.

Miinukset: No mention that the free parking is a parkade with height restrictions. We had a 1-ton dodge with a horse trailer which would not clear. They did find a spot for us in the alley and a parking pass though so that was good.

Plussat: The location

Miinukset: No breakfast

Plussat: Lovely place, highly recommended...

Plussat: Good location next to Rexall Place. Close to LRT station. Quick and easy access from yellowhead highway.

Plussat: Buffett breakfast was fantastic

Miinukset: No real restaurants in the general area

Plussat: close to city transportation

Miinukset: condition of windows were bad, music from club below was very loud

Plussat: great location

Plussat: I liked the location, I couldn't have found a better location

Plussat: We stayed at the Coliseum because we were going to a concert. It saved us so much time not having to drive. I also really enjoyed Flow. The manager was wonderful, he gave us a free round of drinks because we ended up waiting for our server but he made the experience great. The buffet was wonderful and good price.

Miinukset: No hot water

Plussat: The staff service was excellent

Miinukset: Run down hotel with very cheap renovations to TRY to make it more up scale (Failed)

Miinukset: See above.

Plussat: Staff were so friendly and the room was above what we expected!

Plussat: Good location. Large suites.

Miinukset: Family hotel not really suitable for business/adults travelling alone. Rooms were not particularly clean and the hallways smelled of popcorn and fast food.

Plussat: Close to main intersections and highway

Plussat: I liked that they upgraded me to a suite. The staff was pleasant.

Miinukset: I don't feel like I got good value for money, in particular, because booking.com ended up costing me more than I would have paid otherwise. I paid $25 for parking, and breakfast was so expensive I ended up going out. I asked for something from housekeeping and had to call to remind them, which isn't ideal.

Plussat: Great dining room and location.

Miinukset: The rooms are getting shabby and in need of a renovation. The parkade is dark, dingy and way over priced.

Plussat: The location was excellent

Plussat: Junior Suite roomy and well appointed. Room service and food exceeded expectations and was high quality.

Miinukset: Nothing noted.

Plussat: I liked the location

Miinukset: Curtains were tattered and bath tub looked old and beat

Plussat: a more western food on the conceiarge floor would be better maybe hot appys or breakfast

Miinukset: all was good

Plussat: The location was great. Close to restaurants and the Rogers centre. The view from the room is nice.

Miinukset: I found hair (multiple)in my already made bed. The room was outdated, and the hotel needed bettered accommodation than 20 dollar parking fees.

Plussat: Went to Tim Hortons for breakfast

Miinukset: Double beds were too small wished we had a king size bed instead. Didn't sleep must of night.

Plussat: The staff were very nice, the food was great . The Hotel is showing signs of it age but still very good. They are renovating the outside and seems like some areas inside. But don’t let this stop you it’s a good hotel with decent pricing

Miinukset: I have a 3/4 Ton truck and had to park across the road outside so that was inconvenient. Other hotels I’ve stayed at I never had any issues with parking my truck in the underground parkade.

Plussat: Location was ideal. Staff were very helpful.

Miinukset: The rooms are old and need a Reno for the prices they are charging. There are nicer rooms in downtown Edmonton for similar prices.

Plussat: Easy access to downtown to do business.

Plussat: Amazing view. Awesome Location. Very Nice Room.

Miinukset: I had to plug the fridge in. Someone trying to save money but I had a warm fridge. I hate continental breakfast, have full breakfast.

Plussat: loved the feeling that ur in a 5 star hotel for a 3 star price

Miinukset:

Plussat: Staff were nice. Location is great if your wanting the hip part of town. Great nightlife nearby, taxi fair is cheap to get to restaurants and bars. Getting a hotel near west edmonton mall shouldnt be the priority for hotel picking.

Miinukset: Photos are decieving. Entrance looks good. As soon as the elevator opens it doesnt look good. For the amount its fullpriced at thats in comparison to a nice hotel like Sheraton, its not in the same league. There was questionable guests, maybe they are rating it high. Tape didnt work right. A water bottle would have been nice next to coffee stuff. Balcony is a waste of space and makes the exterior look bad. View is terrible. With such a bad view therr shouldnt be balconies.

Plussat: Room was good. Nothing fancy, but clean and comfortable..

Miinukset: A little put off with all the drunks coming in while I was at the check in with my young boys...

Plussat: Unfortunately this time someone in another room across the hall was smoking something so it was sickening. The only response to our complaint was someone sprayed a sickening spray to cover it up. It didn't.

Plussat: Housekeeping was quite accommodating to work around our kid’s nap schedule. Practical location.

Miinukset: Rooms were not terribly clean - random bits from previous guests under the bed and you could tell that the carpet needed a good vacuum. you learn this when your young kids decide to start exploring.

Plussat: Location. Everything else

Miinukset: No tv

Miinukset: No on demand movies was a bummer

Plussat: Good stay, nice room

Plussat: It was a nice location

Plussat: Hotel and room were very clean. Staff were kind and helpful. No issues with check in or parking.

Miinukset: View was not good at all - I overlooked the second floor air conditioners, which were quite loud when the balcony door was open. Other rooms further down the hall would likely have had much better views

Plussat: The bed was comfy, but I prefer softer pillows

Plussat: Comfortable rooms and bed. Friendly staff.

Miinukset: Chose this hotel for airport shuttle. After check-in, discovered Shuttle was not complementary, and used outside provider

Plussat: Clean, modern, newly renovated rooms.

Plussat: There was no breakfast and the staff member that checked us in was hard to understand so we did not understand that they had a bagged breakfast with a juice box a orange and a granola bar in it. We were only informed of this the morning we checked out.

Miinukset: The way they treated my guest's was extremely rude and I didn't appreciate them asking them for ID. And then I was charged $200 deposit and for no reason was charged $406 more than I payed for the hole stay. And I have to wait for a week to get it back. Also when I wanted to pay to stay longer I payed 10$ extra a day and then I went to pay for the room the next day I was charged 20$ extra. I understand that it said prices are subject to change but how can it be subject to change that much I felt like I was being taken advantage of.

Plussat: I liked the fact that they respected our privacy and how they made sure that we were well taking care of with the essential toiletries and clean linen.

Miinukset: N/a

Plussat: The fact that the staff went and dealt with loud people

Plussat: Beds, bathroom and floors were clean. Staff was very friendly. Nice bathtub.

Miinukset: We booked for 3 nights and left after one. The first night, people were running in the hallways and shouting all night. They stopped at 6AM. The room was extremely hot. The next day a maintenance person "fixed" the air conditioner, but it turned out he turned the heat UP. It was a like a sauna. We did not sleep. While the room was clean, the walls were sticky.

Plussat: i liked how every morning housekeeper came around to make sure you had enough supplies (toilet paper,soaps etc). ice machine in building was nice aswell. front desk was respectful and helpful when i accidentally locked myself out of my room.

Miinukset: the worst part was having a bunch of bums outside the hotel which got fairly loud at times. also i had booked a queen bed and ended up with double, which was kinda tight for me and hubby.

Plussat: Nothing

Miinukset: It was dirty and very run down. The breakfast was a joke. The front desk girl was in charge if it and people were trying to check out and she was trying to do breakfast. They ran out of most things by 8am and she couldn’t replace it as she was busy

Plussat: Price was fair for the offering, economical.

Miinukset: Room checked in was not the room booked (double vs booked queen). Said that rooms can change, based on demand, etc, but that's the point of booking a room in advance - so this was a bunk excuse. Hair dryer was broken, no ironing board but had an iron. Room was dated, but that is to be expected for the price. No easy accessible plugins. Breakfast area was 'awkwardly silent' and bakery items were a little tough (but not bad). Out of yogurt and other items when going for breakfast at 7:30am.

Plussat: The friendly welcome feeling

Plussat: The staff was awesome and professional. They gad to deal with rude people ahead of me and handled it very smoothly. The room was clean and bed was comfortable enough.

Miinukset: The area where this hotel is located is not desirable but you can move an entire hotel.

Plussat: It was satisfying

Miinukset: The method of it

Plussat: I have spent many nights here as I’m renovating my home not too far away from this hotel. I love employees at the front desk, talk about getting treated with respect and always a smile. This makes staying here honestly like family.

Miinukset: Rooms are outdated but who cares. Sketchy people outside the hotel but you kind your business and it’s all good.

Plussat: First impressions front desk both days and nights A++++++++ Thanks for the stay

Plussat: Great gym, they changed the breakfast a little every day which was nice. The breakfast had good selection. Very soft and comfortable bed and sheets.

Plussat: Location

Miinukset: Room was smelly

Plussat: Easy to get to and quick access to gateway Blvd .

Miinukset: Beds where hard and not very comfortable. Vending machines where not very well stocked.

Plussat: The room was nice, the breakfast was average for hotels in this price range.

Miinukset: Unable to checkout a day early and recieve a refund for that stay due to booking through Kayak. Will likely not book through Kayak again due to that policy. Plans often change when traveling....

Plussat: It was comfortable, clean and the staff were very accommodating

Miinukset: Not at all

Plussat: Staff is always so friendly

Miinukset: Under the Covid circumstances no pool or gym

Plussat: Close to shopping, great breakfast

Miinukset: Was advertised that there are pay movies at this hotel but that is false

Plussat: See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed.

Miinukset: I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.

Plussat: Clean, comfortable bed Nice toiletries

Miinukset: Downtown was frustrating as many road closures. Not the hotels fault

Plussat: When I was checking in it was midnight. There was a young woman beside me who was 1/2 dressed and obviously very intoxicated. She had lost her phone... was a mess. She was insisting her boyfriend was in the hotel and she needed a key. The staff couldn't find his name on their register (very likely she was at the wrong hotel!!) but they gave her an old shift from lost and found and were unfailingly polite and kind even though she was rude and crying and screaming. And apologized like crazy to me when they sent her on her way... but not their fault at all! Great when staff are nice to me when I am polite - amazing to watch them be patient and sweet to someone who was awful!!

Miinukset: Front desk told me not to pay for parking then I got a 89$ parking ticket was a good time.

Plussat: The front staff were friendly and the location was great.

Miinukset: Well the first room we went too the bathroom sink didnt drain then they moved us to another room. This room my bed had spots (look like blood) on the bottom sheet. We ask to get the sheets change as we went out for supper, when we came back they only change the top sheet and left the bottom. My sister and I change it using what was there. Very disappointed!

Miinukset: The local crown out front that pick pocketed me my last stay. You need security out front.

Plussat: Excellent and knowledgable staff,friendly and courteous at all times.

Plussat: The total luxury of the room was excellent

Plussat: We enjoyed the fact that we had such a short distance to shopping in eaton center. Thanks.

Plussat: We got an excellent price.

Miinukset: The price for parking was outrageous at $26 per night. We were not told there was a lot across the street where you could park for $3 a day. The bathroom was not very clean.

Plussat: The staff was wonderful

Plussat: Hotel is close to restaurants, malls and clubs. The room was affordable but the quality is excellent!

Miinukset: I did not find slippers in our room. I booked the hotel room for 2 people, 2 bathrobes would be appreciated.

Plussat: It is a convenient location. You can get to many places and hardly have to go outside.

Miinukset:

Plussat: Comfort and location

Miinukset:

Plussat: Great location for business travellers, close to Chinatown, upscale,

Miinukset: Parking fee of $23 per night, (that's if you are renting a vehicle), typical restaurant prices so we ate elsewhere

Plussat: Were only stayed there for a few hours but really liked the location,service and price

Miinukset: