Edmonton hotellia

Plussat: location on river

Miinukset: Nothing

Plussat: Service level was excellent

Plussat: Concierge service was fantastic, Nela had planned all our trip in 5 mins! :) The hotel is super central as well and close to everything. The Gym was great and fully equipped!

Miinukset: The rooms / floors are a bit outdated and potentially would need renovation at some point.

Plussat: One of Canada’s great hotels. Outstanding service and very comfortable.

Miinukset: Shower taps are confusing

Plussat: Loved the spa!

Plussat: Very nice staff, who gave us an upgrade! Very classy hotel with a nice swimming pool and fitness room.

Miinukset: Matrass was a bit too soft for us. Quite some noise from the street.

Plussat: Staff very friendly and always willing to hel.

Miinukset: Late opening of pool and gym area, not accessible to the early risers.

Plussat: beautiful old building, very clean, beautifully appointed

Miinukset: we were their on the weekend and downtown seems to die, not much happening

Plussat: Location, the outdoor breakfast area and the pool.

Miinukset: Relatively pricey given competition.

Miinukset: The bathroom was old. The shower tub was very slippery and several times I came very close to falling. Something is needed for gripping or handles. The grout around the tub was old and moldy. Evidence of mold inside and behind the grout was very apparent. The tile above the shower was old and hanging, and had cuts in the tile that left holes and gap spaces in the void areas. The door stop in the bathroom was covered with dust and gunk and was very apparent was not being cleaned off after each stay. The bathroom door slates were covered in dust and gunk and very apparent was not being cleared off after each stay.

Plussat: Great location views etc

Miinukset: Noisy part of downtown

Plussat: Location and historical feel. Restaurant was also very nice with good food

Miinukset: Room 612 was in need of repair. The slotted lock did not work, the sink plug would always go down, you could hear everything next door and it was located next to the elevator. One of the treadmills was in desperate need of repair. Expected more

Plussat: Good beds, lovely bathroom and bidet.

Miinukset: Restaurant

Plussat: The location was pretty good if you are going to the roger’s place

Miinukset: Parking spots are hard to find even though you paid for it, which was $20+.

Plussat: The beds very comfortable and brilliant bathrooms with amazing toilet and colour scheme was lovely in reception area and restaurant. Also lovely staff

Miinukset: The wood round the bottom of bed, as always bumping my leg on it

Plussat: Great Location only walking distance to bars and restaurants, helpful staff and spacious room and very clean.

Miinukset: Nothing. Everything was great.

Plussat: Breakfast is probably good if you want a big breakfast. No real option for oatmeal or toast. I will not have breakfast at your restaurant again as I do not eat that much for breakfast.

Plussat: Easily accessible location and capable staff

Plussat: Great location, very clean and comfortable hotel.

Miinukset: The only thing that we did not like was the wooden bed corners sticking out in the bedrooms. We have young children and we had two accidents during our two nights there.

Plussat: Spa

Miinukset: The sauna was closed

Plussat: location

Miinukset: Lobby smells like armpit :(

Plussat: Great location. Easy to find and lots of stuff to walk around to.

Miinukset: The lock on the room door was broken. Otherwise the place was great with a great breakfast.

Plussat: Good location parking convenient not to pricey

Miinukset: Pool and hot tub need an overhaul and probably a new pool tech I’ve taken my pool tech and the facility could of been better maintained and cleaned also disappointed about steam room not operational

Plussat: The beds are comfy and the room was clean!

Plussat: Good location, staff, Value for Money, good restaurant, Near LRT

Miinukset: Need laundry facility

Plussat: The room was great, it was clean and felt like home. Having a fridge was a bonus, and being downtown meant getting places was super easy!

Miinukset: The bed was quite uncomfortable.

Plussat: Location very near to LRT , Bus and restaurants

Miinukset: Wash rooms are too small, only one lift, fitness centre as good as non existence,

Plussat: Location to the hospital

Miinukset: Wasn’t easy to find

Miinukset: The hotel is old. It has very poor lighting in bathroom area.

Miinukset: They charge extra for parking and there room keys doesnt wrk

Plussat: Great location. Clean. Close to LRT. Good value. Clean rooms.

Plussat: Location

Miinukset: Washrooms were too small , fitness centre as good as non existence, Only one lift.

Plussat: Breakfast was amazing

Miinukset: Terrible smell of something musty around sink

Plussat: Within walking distance of our function.

Miinukset: Nothing

Plussat: Front desk staff were pleasant. Rooms were clean and nice.

Miinukset: There was a cleaning room right next to the room we stayed in that the staff kept slamming all night and day. Every time they went into the room the wall shook because the door slammed so hard.

Plussat: Clean, comfortable bed Nice toiletries

Miinukset: Downtown was frustrating as many road closures. Not the hotels fault

Plussat: The room was clean and the beds were comfy.

Miinukset: I was not expecting to receive such poor service at a 5-star hotel. Upon arrival I parked underground and saw that parking cost $10 for the public, but there were signs instructing hotel guests to note their licence plate # and go to the front desk so I thought it must be $10 or less for guests of the hotel. At the front-desk I was asked for my licence plate #, which I provided. When the clerk didn't mention a fee, I understood parking to be included. Upon checkout, I was told I would be charged $35 for parking. I was shocked, and told the clerk that I was not made aware of any parking fees upon check-in, to which he replied - "oh, maybe I can cancel it. Oh, no wait, we have to pay the parking lot to use that space so I have to charge you". I said "it would only have been $10 if I paid at the meter in the lobby" to which he replied "yes, but you would have had to top up the meter at 6am". So I guess I paid $25 for that luxury and was not given any choice in the matter. $35 is waaay to steep for overnight parking, especially when you are paying such a high rate for the room. Secondly, my friend and I approached the concierge desk. We were in town for a festival that was happening 3.5km away and usually has 100,000 people in attendance over a 4-day weekend. We asked the concierge the best way to get to the festival and he had never heard of the festival or the facility. He did a quick google maps search and printed off directions that we could have easily gotten ourselves. It was not possible to walk or drive to the festival so these directions were useless. We had heard that there were park and ride locations as well as numerous public transport options available, but we just paid for a cab because we had no idea how to find this info and the "concierge" had no idea. These are the things a concierge at a 5-star hotel should be able to assist with. All in all disappointing. Will not be staying again.

Plussat: This hotel is excellent value for money and I would recommend it to anyone looking for a safe and convenient location right in the heart of downtown Edmonton. The room was clean, the bathroom was spacious and the staff were very friendly. The pool & hot tub on the top (26th) floor were an unexpected bonus, I highly encourage all guests to take advantage of it. The staff were super nice and very accommodating - we had a very late night flight and they very kindly let us have a later check out which was really appreciated. 10/10!

Miinukset: It would be nice if breakfast was included as the breakfast in the hotel restaurant downstairs is pretty pricy for what you get.

Plussat: The hotel itself was amazing. The staff exceptional. The room was fantastic, everything I could have asked for.

Miinukset: The only problem with this hotel is the location. Downtown Edmonton is a toilet bowl. The hotel is so nice inside, but once you step outside....it's like stepping into another country. You will see junkies everywhere. Literally. Be careful at night. Be careful in the morning too.

Plussat: Clean and close proximity to all of downtown

Miinukset: The hot tub and pool was out of commission so it would have been a nice heads up to have known this before hand as I booked the hotel based on its roof top hot tub.

Plussat: Close to Rogers Downtown Restaurant close Rooftop pool

Miinukset: Key cards everywhere

Miinukset: Couldn’t get towels for the pool we asked 3 times for sure 2 different people ... they said they would get some to us but didn’t

Plussat: Bed was comfy, pillows so soft, excellent location for Rogers events and chop restaurant was delicious

Miinukset: Parking way too expensive

Plussat: Great location

Miinukset: Windows were very dirty

Plussat: Nothing

Miinukset: Location and they offered to land me a microwave for extra $10, they charge me for parking $35 a night. Won’t recommend to any of of my family nor my friends

Miinukset: The local crown out front that pick pocketed me my last stay. You need security out front.