Edmonton hotellit lähellä Sir Winston Churchill Square

Plussat: Staff service well appointed rooms modern / boutique décor very good complimentary breakfast - hot, organic, healthy.

Plussat: Some staff great. Clean. Well kept.

Miinukset: Poor parking. Large gap under room door. Loud. Staff hit or miss

Plussat: Nothing

Miinukset: When I arrived to the hotel after a long day of travel I was told that "due to unforeseen circumstances" they did not have my room. Basically the hotel overbooked itself and gave away the room that I had a confirmed reservation for. They didn't even bother to call me in advance and let me know. Instead they just let me arrive at the hotel and sent me around the corner to a hotel of a significantly lower quality and level of service. I am appalled by this experience and will never book a room at any fairmont property ever again.

Plussat: It was a very nice evening the room and bedding were amazing

Miinukset: The whole ambience of the hotel is quite amazing

Plussat: The Staff were amazing , the view of the valley was very nice. I was thrilled to stay in a hotel which played a major Roll in the development of Edmonton, Alberta and Canada. For this reason the Mac is priceless history. I will be back

Miinukset: Small room garbage on the lower patio

Plussat: Great location views etc

Miinukset: Noisy part of downtown

Plussat: Smudge the dog was adorable and you can never get better mattresses and pillows than at a fairmont guaranteed

Miinukset: The mouse/mice in the lounge

Plussat: We loved that we could walk the dog, and the friendly staff.

Plussat: Check in was effucient - good staff - room was very clean. Excellent beds.

Miinukset: Bad service

Plussat: The room we had this time was renovated and relatively clean. It was in a quiet area of the hotel. The staff was friendly, outgoing, and as accommodating as much as possible. I liked that breakfast was included and the breakfast staff tried to keep up on replenishing depleted foods.

Miinukset: There were a few negatives. When arriving and putting our things in the room there was a block of wood with a rusty nail protruding in which one of us stepped on. The temperature was hot all the time and at breakfast we gradded a bagel from the tray and there was mold on it. Lastly when getting my bill at checkout I was charged $12 a night for parking which I hadn't been informed of to begin with but when enquiring about the charge the woman was quick to remove the charges due to not being informed about the charges previously. I understand the hotel is downtown but at the rate charged in feel parking should be included. The last time we stayed here the bed sheets were dirty and when calling the front desk about it one of the hotel staff showed up with new sets of sheets but left them at the door for us to change.

Plussat: Staff was friendly and helpful with ideas for places to visit and places to eat.

Miinukset: Area was a bit dodgy, but we were downtown so...

Plussat: The hotel was clean and the rooms were a decent size. They had available overflow parking so that was nice. The complimentary breakfast was okay, not bad but nothing to write home about. The staff did an excellent job of clearing plates for new guests. The majority of the staff was quite helpful and pleasant.

Miinukset: When we arrived we were sent away 3 times!! As they were not ready for check in. 4 hours later, we were admitted to our rooms. We were not the only ones; the lobby was packed with people trying to check in and being denied. Although problems like these occur, how one handles the problem makes a lasting impression. The manager David I believe was his name, was horrible. He was a condescending arrogant manager who did little to help anyone. The rest of the staff were considerate, and tried to do right by the guests. How he is the manager blows my mind. The only consolation was at check out when I asked if they could wave the parking for the previous issue of check in. Thank goodness David was nowhere around and we could at least have a break with parking fees. $22 is better than nothing I suppose. If these are the managers the hotel chooses to lead their teams I won't be back. I sincerely hope the rest of the staff continue their good work and do not pick up on these horrible manners.

Plussat: Right next to the concert venue, beautiful views, clean comfortable stay.we would definitely stay again -and for longer.

Miinukset: Only options for parking are $30 valet or pay public parking.

Plussat: It was walking distance to the Winspear for the event we were attending. The river view room was very spacious!

Plussat: The hotel is tired looking and needs work ie new carpets, bedding, curtains etc...as a result it looks dirty. The parking set up is awful, it's $30 for valet and they park your car, you can't get in or out without someone parking or retrieving your car. There is an outside Impark but it's not monitored. The staff ok no complaints there.

Miinukset: See above

Plussat: The room was really nice. The view from our room was spectacular.

Miinukset: I paid for "valet parking" and in the morning they made us wait 30+ minutes to get the car and they didn't even bring it around front. They pointed out to the surface lot and said "ya its out there". Also, the lot was EXTREMELY icy and I fell and hurt my hip and head. Extremely unimpressed with this "door to door service" which was not what I paid for. My booking had a number to call for customer service, but it sent me to an automated phone menu that said "If you're trying to reach a representative at your hotel, hang up and call the hotel directly" then it disconnected me. So ya I want a refund for the parking, but I haven't been able to actually get a hold of a customer service representative for this booking.

Plussat: See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed.

Miinukset: I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.

Plussat: When I was checking in it was midnight. There was a young woman beside me who was 1/2 dressed and obviously very intoxicated. She had lost her phone... was a mess. She was insisting her boyfriend was in the hotel and she needed a key. The staff couldn't find his name on their register (very likely she was at the wrong hotel!!) but they gave her an old shift from lost and found and were unfailingly polite and kind even though she was rude and crying and screaming. And apologized like crazy to me when they sent her on her way... but not their fault at all! Great when staff are nice to me when I am polite - amazing to watch them be patient and sweet to someone who was awful!!