Autonvuokraukset Eugene lentokenttä

Plussat: Nothing attendant was rude

Miinukset: New service and straight forward understandings. Like a return flight is needed

Eugene office needs some customer service training

Plussat: The car was fairly new, easy to access, the drop off facility at the Portland Airport was awesome

Miinukset: The counter rep at the Eugene office wa rude, incorrect on several issues and made hiring the car difficult. She seemed to not be able to stand up ever, but sat there ordering me around from the back of her computer screen. The car smelled of smoke and we are non-smokers

Very hard sell on unnecessary additions

Miinukset: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.

Plussat: Nice little car, fairly reasonable price

Miinukset: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.