Fox Glacier Motellit

Plussat: Location is good. Room size, kitchen facilities good. Young lady at front best was very pleasant and did her very best to help us. I'm sure that this is a fine place when water is drinkable and internet is available to ALL rooms.

Miinukset: After checking in, we were told that, because of rain storm, water was undrinkable and needed to be boiled or we had to go out looking for water to purchase, which we were told was what most people there were doing. After boiling, water was still a nasty brown. Owner told us there was no water to purchase in the nearby stores, contrary to being told we could purchase water. Next, we had no internet in room. Internet is very important since we need it for business communication and I base my hotel/motel selection on it having good internet.. We can understand circumstances when internet coverage can go down, BUT we received a range of different stories from other guests who said their internet was fine but they personally heard others complaining to the manager saying that their internet was bad, to that the entire motel was down, to we could use it in their office, to it could not penetrate through the glass window of our unit, etc. Too many conflicting stories that did not add up. We were partially refunded but it was not a good experience. No fault of the young lady at desk since she must work within their system, but these problems should have been communicated to us before we checked in. We are ALWAYS very respectful if we rarely encounter a problem; however, we were told by owner that our complaint about no internet upset them. We wanted things fixed, but we were never rude. We travel a lot, and have never experienced anything like this before.

Plussat: Large spacious area, confortable bed. Convenient parking for easy offloading of luggage.

Miinukset: Wifi signal very weak, but probably because this room was further from the main reception area.

Plussat: lovely clean bathroom, nice location, lovely staff.

Plussat: Lovely room, good facilities, easy to walk into centre.

Plussat: The room is nicely done, and comfortable! In town, walking distance to restaurants, etc. Hosts are friendly and helpful! We got great suggestions about dinner and going to see the glacier. Thank you!

Miinukset: No problems with the property at all. We had some trouble finding milk after 8pm. The town shuts down pretty early. But picked some up in the morning so no problem!

Plussat: Nice motel in convenient location. Very nice staff/owner, gave us lots of tips and helpful directions. Absolutely clean.

Plussat: staff friendly.

Plussat: Perfect location to get to Lake Matheson for sunset and sunrise photos. Friendly informative staff. Comfy bed. Covered carport, didn't have to de ice windscreen.

Miinukset: Overall the place is a bit tired. It looked like they were working on some units but the one we were in definitely needed some love. The windows were all open when we arrived late afternoon in winter. Last time we stayed the drapes were drawn and the heater was on when we arrived and was one of the reasons we returned this time.

Plussat: The room was very clean. Well equipped..nicely furnished with modern decor...loved the comfy red chairs... bed was so comfortable... shower was great.. fantastic value for money.. probably best accomodation we've had in NZ, north or south...even had a view of Mt Cook just outside our door!

Miinukset: Nothing I should complain about at all..

Plussat: It is near Lake Matheson.

Plussat: Super clean, modern and spacious with a view of Mt Cook.

Plussat: View from the bed was bloody fantastic

Plussat: Great place to stay. Good facilities....

Miinukset: Nothing that I am aware of

Plussat: Nice quiet homely motel, down a quiet road and easy to find. You have an excellent view of Mt Cook from here and only 2 km from Lake Matheson. It has full cooking facilities, not just a microwave, this has become not so usual sadly.

Miinukset: It is slightly tired, just an older fashioned motel but doesn't detract at all, and offset by the excellent pricing.

Plussat: Staff assistance was spectacular! We’ve stayed here multiple times and whenever we visit Fox it’s our place.

Miinukset: All good...

Plussat: Great views of the Mountains. Close to Lake Matheson

Miinukset: A bit pricey for the level of accommodation

Plussat: The motel is a short walk to the supermarket, eateries and helicopter booking offices. We had some dry weather which meant we could do a couple of excursions unlike last year when we spent 4 days in a motel room waiting for the weather to clear, it didn't!

Miinukset: Following last years experience we paid out for what we hoped would be a better motel. We know the West Coast accommodation can be expensive but expected more for the high price we paid. The rooms were tired, the kitchenette was tiny with only a kettle, microwave and toaster and a small sink.

Plussat: Very friendly and upgraded us as first room didn't have sofa bed made up.

Miinukset: First room had a mouldy smell....second room upgrade great as it got more sun.

Plussat: Very spacious room, lovely and comfortable king size bed. Sheets fresh and clean. Nice little kitchenette with all you need to cook a light meal. Bathroom large with plenty of hot water for that much needed bath after a long day sightseeing. Close to restaurants, shop and bars. Close to Lake Matheson and the road to view the Glacier and also to travel to Gillespie's beach (well worth it).

Miinukset: The couch was very saggy and uncomfortable to sit on. It is a sofa bed, so that is probably why. The tiles around the bath need re-grouting.

Plussat: The room was sufficient for our needs. It was clean and the hotel is an easy walk to cafes etc.

Plussat: Good location and room ready when we arrived.

Miinukset: Had to ask for an extra bath towel only one supplied for two people. Could not get tv working my husband phoned and manager said he would get someone to look at it. No one arrived. Cobwebs at top of wall very noticeable.

Plussat: Really clean and modern room.

Plussat: Clean, tidy, comfortable. Parking near the door, but not designated. Quiet, warm room.

Miinukset: No designated car parking. No milk. Lack of communication (due to coronavirus),but email/phone contact regard self check in would've been nice as there was a lot of confusion on arrival. Cold bathroom (mainly because the extractor fan was too good and is attached to light)

Plussat: Superb staff, extremely friendly and knowledgeable about local attractions/places to visit/eat.