George Town hotellit lähellä Penang City Hall

Plussat: We got in at 10.30 am and was told a room will be available only much later as they were fully booked. I happened to take the same lift with the GM, Ms Alison. She was so kind to see if i could get a room as soon as possible and she did! We got checked into our room by 12.30pm. It was so kind of her to make that extra effort! We had a great stay!

Plussat: I like everything about the room. The view is superb and the gym room also tremendous as it is facing the sea.

Miinukset: Breakfast has very limited variety.

Plussat: Bathroom had a big bathtub to relax. Spa was good.

Plussat: The heritage and history of the hotel, the location and friendly and warm staff

Miinukset: more Options could be available in the room service menu. But disappointed that while making the booking on bookings.com it did not mention that the heritage wing was undergoing renovation.

Plussat: The architecture of the building, the very spacious bedroom and bathroom, the view.

Miinukset: For a hotel of that standard ( and price), I would have expected a better service. The toiletries are basic( as an example, Shangrila in KL have l Occitane), we had to ask for a com and a shaving kit. They don’t do complementary cocktails anymore so instead they give soft drinks and fruit but again we had to ask for the fridge to be replenished. It feels like they cut down the privileges as much as they can in order to save money. The breakfast is adequate but not woaw( again Shangrila in KL has not only a better selection and of better quality). We could hear people slamming doors, dragging furniture. It is not well isolated probably as it is an old building. The choice of channels are quite limited. On the whole we had a nice stay and we are glad we went as there was a 40% off . I would never pay full price for that quality.

Plussat: The room is spacious with a balcony! The pool and the poolside are awesome. The spa is also very good!

Plussat: Hyvä aamiainen

Miinukset: Äänieristys huoneiden välillä huono

Plussat: Breakfast wide range of choice standard fare

Miinukset: I had dinner buffet the experience very disappointing seafood was not fresh and nor was it cold other dishes on offer standard. For the price I was disappointed . Would not eat there again.

Plussat: Beautiful setting with rooms overlooking the sea . We really enjoyed the pool area and had food there a few times again looking out at the sea . Definitely a lovely place to stay .

Plussat: Such a beautiful hotel!

Miinukset: The service at the restaurant and pool could be improved

Plussat: Upea hotelli. komplimentaarimen iltapäivätee ruoka ja viinitarjoiluineen iloinen yllätys. Uima-allas hieno.

Plussat: Staff responsiveness. I inadvertently left a personal item behind and it was delivered to my home address in PJ the very next day after I called to check on the item left behind.

Miinukset: When I called the "butler" phone line, I was requested to call another number to respond to my request. I expected the "butler" line to be able to deal with all requests.

Plussat: room was clean

Miinukset: We arrived hotel around 3pm but still didnt prepare our rooms. How come check-in took more than 40 min and not so many ppl there around 3pm and staff just said to me "wait cause room hasnt prepared yet" Also, after 40min, I approached to staff first to ask my room status and they didnt explain to me when we can have breakfast and time and even no basic explanation for the hotel facilities. Moreover, right after booking my room, ur staff was calling me and promised with me to arrange the room with better view but my room was at level 5 and view was blocked by some weird round shaped structure. Anyway, check-in was the worst experience for me.

Plussat: Very nice hotel - location , staff , speed , helpful information , breakfast , ! Wonderful downtown location with lots of happenings nearby ( hawker food , restaurants , bars , super markets , bus terminals ) Friendly staff from doorman , reception , club floor manager , restaurant serving staff ... all are very well trained in hospitality as we can feel the pride in their work . Speed is very important and it is not only the service or check-in / check/out , the elevators too ( nice , big and 4 of them ). Everyone in this hotel is trying to help you with anything you may need when you are staying here - lots of helpful information for tourist like us ! Breakfast - do not miss this as it turned out to be very balance with local , western and good quality !

Miinukset: Not sure why the night light blinks even we switched them off .

Plussat: The hotel is situated in a very central location, surrounded by malls, convenient stores, and restaurants. The room was spacious and modern, the bathroom was pretty functional, and the wifi worked fine. The bedding was comfortable enough, although we just couldn't find a comfortable pillow to suit our preferences). There was also a rather limited option on the TV. The gym is really well-equipped (we didn't see the pool). Lots of indoor parking space. The staff seemed friendly and eager to help. We were pleasantly touched to find a birthday cake waiting for us in our room on my birthday, that was a really nice touch. If the hotel can address the cleanliness issue, we will probably return again in the future.

Miinukset: Upon arrival, we were shown to a very dirty room, where there was a lot of dust everywhere (on the surfaces, tissue box, bedside tables, bathroom counter, etc). There was also hair in various places, including on the fridge counter, the bathroom counter, on the floor (both in the room and bathroom), even one stuck on the armchair! (It should be noted that the hotel did send someone to clean our room as soon as the issue was reported.) But the most disgusting thing of all was the grime just underneath the shower door, as bits of dirt would fall out every time the door is moved - gross! We had to try to spray it clean - MULTIPLE TIMES - and it still wouldn't all come off because what it needs is a good and thorough scrubbing! For a 4-5* hotel, this must have been the most disappointing level of cleanliness that we've ever experienced anywhere in the world! We hope that you'll be paying closer attention to hygiene side of things from now on.

Plussat: Excellent location right next to a shopping mall, stylish hotel, friendly staff, clean and spacious room.

Miinukset: Check-in and check-out time takes quite long

Plussat: Erinomainen clublounge, missä hyvää ruokaa. Tilava ja viihtyisä huone. Hotellin vieressä Komtarin bussiasema, missä ilmaisen kaupunkibussin CAT- pysäkki.

Miinukset: Hotellin remontti, mikä alkaa olla jo loppusuoralla. Uusi turistivero, mikä tuli voimaan varauksen jälkeen. Tästä kylläkin hotelli ilmoitti etukäteen.

Plussat: The facilities are well maintained.

Miinukset: No issue

Plussat: Location

Miinukset: The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.

Plussat: Executive suit, supportive staff, breakfast and the serving staff

Miinukset: Lifts - non operative and took long time.

Plussat: Everything...

Miinukset: Nothing else.

Plussat: The location

Miinukset: The breakfast arrangement and choice is lesser . For family room , should not arrange the extra bed heading to main door

Plussat: Cozy room. Comfortable bed. Professional staff, responsive to any queries. Hotel is located near malls, supermarket & local eateries. Worth to recommend for a great stay in Penang!

Miinukset: 1.) TV display picture is shadowing and blurry. Quiet bothering for my long stay (10N) in the hotel. Were informed by service center, due to the weather. Why simply said due to the weather, which perfectly fine for Penang in Jul-Aug? Later-on the technician came, said something wrong with the TV, need to be fixed. He then arranged to move us into a new room. 2.) Complaints to housekeeping about my room that was not well-cleaned, esp. floor & carpet was dirty. Request to change the bed-sheet were also not addressed. Was informed that the cleaning staff they assigned that day was still newly-employed. Aren't you supposed to make sure that the staff was well-trained beforehand?

Plussat: Was welcomed by friendly and efficient staff. Housekeeping was excellent. Location was perfect, famous food place just within walking range. I had a wonderful stay.

Plussat: The location is very convenient. Easy to go to the interesting places. Staff here are very nice and polite. Food nearby is delicious.

Plussat: The location is the best answer to this question. A lot of food stands around the hotel area. Also, it is close to shopping area. Can't think of any hotel in town better than this location.

Miinukset: Whether the breakfast is included or not included should be specified clearly. I think it has nothing to do with the hotel management but BOOKING.com's.

Plussat: Very clean room, friendly receptionists, excellent location, value for money

Miinukset: None

Plussat: Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair

Miinukset: Non

Plussat: location and spacious. Will be a good place to stay in hotel and relax if you just like to have a staycation

Miinukset: The TV is too old.. No HDMI input. I cannot input my personal entertainment.

Plussat: The location,value for money,clean and complete amenities

Miinukset: Sometimes need to queue for the lifts

Plussat: The location n the clean room

Miinukset: The Porter... Service not there... Already reviewed, enough say.

Plussat: Asian breakfast was alright.

Miinukset: For a tropical country,not enough fruits variety...only pineapple and watermelon...very pathetic...could have added bananas,guavas,mangoes,etc.

Miinukset: Allasbaari ja allasalue olematon

Plussat: location ok,

Miinukset: breakfast , western food very normal

Plussat: Aamiainen erinomainen henkilökunta osasi työnsä, erityiskiitos Zamille. Henkilökunta hyvin kohtelias ja auttavainen.Aamuyön taksikyyti lentokentälle sujui ajallaan.

Plussat: A well kept and very clean room with excellent bathroom facilities and friendly staff who were able to assist with all of our needs.

Miinukset: Nothing.

Plussat: Staff very helpful and happy.

Miinukset: Bathroom has mould on grout and bathroom door rotting at the bottom. Needs maintenance

Plussat: no

Miinukset: taxi service more expensive even double the normal price breakfast many items but not good quality airline send back luggage was not inform until go to check after 24 hours

Plussat: The location is very strategic. With just a few meters away, you can get some food stalls and shopping mall. The facilities are good with swimming pool for the kids and gym for my husband. The staffs are very friendly and helpful.

Miinukset: The breakfast provided can be improved as the porridge is too watery and the cleanliness can be improved too. The table is dirty and underneath the table mat, there are left over bread crumbs. I need to clean the table myself and the staff was only watching me doing it and without offering any help. Besides that, the pillow is just too soft and basically the whole family couldn't get a good night sleep.

Plussat: The food

Miinukset: The location

Plussat: Great location good part of town

Miinukset: Nothing

Plussat: The hotel was clean and quiet. It was easy to find. The area had many restaurants and other amenities nearby.

Miinukset: I don’t have any complaints. The hotel was comfortable and convenient.

Plussat: Room was huge and modern, breakfast was good, many Asian options which are very different what we have for breakfast in Europe, but there was an egg station, cereals and others as well. Location is great, street art are walking distance. Grab (Asian Uber) is unbelievably cheap, so very easy to get around. Hotel has a rooftop pool which is a nice addition, but can get a bit crowded around 4pm.

Plussat: Katolla oleva uima-allas oli kiva ja sieltä oli upeat nälöalat koko kaupunkiin. Henkilökunta oli ystävällinen ja palvelualtis.

Miinukset: Hotellihuone oli kulunut ja vähän nuhjuinen. Suihkutila huonosti suunniteltu, suihkun jälkeen koko wc lainehti. Huoneen ikkunat olivat raollaan eikä niitä saanut suljettua. Äänet kantautui kuuluvasti sisään ja rankkasateen aikana vesi tuli sisälle. Uima-allas alue kaipaa kunnostusta ja lisää aurinkotuoleja.

Plussat: Convenient location . Near to shopping and great food. Friendly and helpful staff

Miinukset: Nothing

Plussat: Runsas aamiainen, hyvä uima-allas ja näkymät, mukava henkilökunta, sijainti

Miinukset: Meteli rakennustyömaalta, seinät päästävät hyvin läpi ääntä mm. Moskeija herätti muutaman kerran

Plussat: We were early (7am) because we had the bus from kappas island. They staff was so friendly to give us a free early checkin and room upgrade while we fall a sleep in the lobby :)!!!

Miinukset: Everything was good!(and clean)

Plussat: It keeps a very good spread keeping in mind international guests.

Miinukset: I stayed only one night and would love to stay more number of days in this property to make any further comments. It is nice property with huge premises.

Plussat: very good location, easy access to many places

Miinukset: Parking facilities not very good, afraid to come back late to the hotel, because wont be able to get a parking lot, very disappointing.

Plussat: The room..comfy and suit my taste..

Plussat: everything

Miinukset: nothing

Plussat: Nearby town walking distance

Miinukset: Swimming pool not suitable for children..

Plussat: The staff are friendly to help.the hotel is nearby the town.

Miinukset: No

Plussat: Location was good. The breakfast was adequate

Miinukset: Intermittent electrical power for one whole day of my stay. Outdated decor and facilities.

Plussat: Prefer the cleanliness in the room and toilet. Thank you

Miinukset: The rates of the room was expensive without breakfast.

Miinukset: Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.

Miinukset: The swimming

Plussat: Like the clean room. Check out very fast.

Miinukset: The pool very