George Town hotellit lähellä Pinang Peranakan Mansion

Plussat: We got in at 10.30 am and was told a room will be available only much later as they were fully booked. I happened to take the same lift with the GM, Ms Alison. She was so kind to see if i could get a room as soon as possible and she did! We got checked into our room by 12.30pm. It was so kind of her to make that extra effort! We had a great stay!

Plussat: I like everything about the room. The view is superb and the gym room also tremendous as it is facing the sea.

Miinukset: Breakfast has very limited variety.

Plussat: Bathroom had a big bathtub to relax. Spa was good.

Plussat: The heritage and history of the hotel, the location and friendly and warm staff

Miinukset: more Options could be available in the room service menu. But disappointed that while making the booking on bookings.com it did not mention that the heritage wing was undergoing renovation.

Plussat: The architecture of the building, the very spacious bedroom and bathroom, the view.

Miinukset: For a hotel of that standard ( and price), I would have expected a better service. The toiletries are basic( as an example, Shangrila in KL have l Occitane), we had to ask for a com and a shaving kit. They don’t do complementary cocktails anymore so instead they give soft drinks and fruit but again we had to ask for the fridge to be replenished. It feels like they cut down the privileges as much as they can in order to save money. The breakfast is adequate but not woaw( again Shangrila in KL has not only a better selection and of better quality). We could hear people slamming doors, dragging furniture. It is not well isolated probably as it is an old building. The choice of channels are quite limited. On the whole we had a nice stay and we are glad we went as there was a 40% off . I would never pay full price for that quality.

Plussat: The room is spacious with a balcony! The pool and the poolside are awesome. The spa is also very good!

Plussat: Hyvä aamiainen

Miinukset: Äänieristys huoneiden välillä huono

Plussat: Breakfast wide range of choice standard fare

Miinukset: I had dinner buffet the experience very disappointing seafood was not fresh and nor was it cold other dishes on offer standard. For the price I was disappointed . Would not eat there again.

Plussat: Beautiful setting with rooms overlooking the sea . We really enjoyed the pool area and had food there a few times again looking out at the sea . Definitely a lovely place to stay .

Plussat: Such a beautiful hotel!

Miinukset: The service at the restaurant and pool could be improved

Plussat: Upea hotelli. komplimentaarimen iltapäivätee ruoka ja viinitarjoiluineen iloinen yllätys. Uima-allas hieno.

Plussat: Staff responsiveness. I inadvertently left a personal item behind and it was delivered to my home address in PJ the very next day after I called to check on the item left behind.

Miinukset: When I called the "butler" phone line, I was requested to call another number to respond to my request. I expected the "butler" line to be able to deal with all requests.

Plussat: room was clean

Miinukset: We arrived hotel around 3pm but still didnt prepare our rooms. How come check-in took more than 40 min and not so many ppl there around 3pm and staff just said to me "wait cause room hasnt prepared yet" Also, after 40min, I approached to staff first to ask my room status and they didnt explain to me when we can have breakfast and time and even no basic explanation for the hotel facilities. Moreover, right after booking my room, ur staff was calling me and promised with me to arrange the room with better view but my room was at level 5 and view was blocked by some weird round shaped structure. Anyway, check-in was the worst experience for me.

Plussat: Very nice hotel - location , staff , speed , helpful information , breakfast , ! Wonderful downtown location with lots of happenings nearby ( hawker food , restaurants , bars , super markets , bus terminals ) Friendly staff from doorman , reception , club floor manager , restaurant serving staff ... all are very well trained in hospitality as we can feel the pride in their work . Speed is very important and it is not only the service or check-in / check/out , the elevators too ( nice , big and 4 of them ). Everyone in this hotel is trying to help you with anything you may need when you are staying here - lots of helpful information for tourist like us ! Breakfast - do not miss this as it turned out to be very balance with local , western and good quality !

Miinukset: Not sure why the night light blinks even we switched them off .

Plussat: The hotel is situated in a very central location, surrounded by malls, convenient stores, and restaurants. The room was spacious and modern, the bathroom was pretty functional, and the wifi worked fine. The bedding was comfortable enough, although we just couldn't find a comfortable pillow to suit our preferences). There was also a rather limited option on the TV. The gym is really well-equipped (we didn't see the pool). Lots of indoor parking space. The staff seemed friendly and eager to help. We were pleasantly touched to find a birthday cake waiting for us in our room on my birthday, that was a really nice touch. If the hotel can address the cleanliness issue, we will probably return again in the future.

Miinukset: Upon arrival, we were shown to a very dirty room, where there was a lot of dust everywhere (on the surfaces, tissue box, bedside tables, bathroom counter, etc). There was also hair in various places, including on the fridge counter, the bathroom counter, on the floor (both in the room and bathroom), even one stuck on the armchair! (It should be noted that the hotel did send someone to clean our room as soon as the issue was reported.) But the most disgusting thing of all was the grime just underneath the shower door, as bits of dirt would fall out every time the door is moved - gross! We had to try to spray it clean - MULTIPLE TIMES - and it still wouldn't all come off because what it needs is a good and thorough scrubbing! For a 4-5* hotel, this must have been the most disappointing level of cleanliness that we've ever experienced anywhere in the world! We hope that you'll be paying closer attention to hygiene side of things from now on.

Plussat: Excellent location right next to a shopping mall, stylish hotel, friendly staff, clean and spacious room.

Miinukset: Check-in and check-out time takes quite long

Plussat: Erinomainen clublounge, missä hyvää ruokaa. Tilava ja viihtyisä huone. Hotellin vieressä Komtarin bussiasema, missä ilmaisen kaupunkibussin CAT- pysäkki.

Miinukset: Hotellin remontti, mikä alkaa olla jo loppusuoralla. Uusi turistivero, mikä tuli voimaan varauksen jälkeen. Tästä kylläkin hotelli ilmoitti etukäteen.

Plussat: The facilities are well maintained.

Miinukset: No issue

Plussat: Location

Miinukset: The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.

Plussat: Executive suit, supportive staff, breakfast and the serving staff

Miinukset: Lifts - non operative and took long time.

Plussat: Everything...

Miinukset: Nothing else.

Plussat: The location

Miinukset: The breakfast arrangement and choice is lesser . For family room , should not arrange the extra bed heading to main door

Plussat: Cozy room. Comfortable bed. Professional staff, responsive to any queries. Hotel is located near malls, supermarket & local eateries. Worth to recommend for a great stay in Penang!

Miinukset: 1.) TV display picture is shadowing and blurry. Quiet bothering for my long stay (10N) in the hotel. Were informed by service center, due to the weather. Why simply said due to the weather, which perfectly fine for Penang in Jul-Aug? Later-on the technician came, said something wrong with the TV, need to be fixed. He then arranged to move us into a new room. 2.) Complaints to housekeeping about my room that was not well-cleaned, esp. floor & carpet was dirty. Request to change the bed-sheet were also not addressed. Was informed that the cleaning staff they assigned that day was still newly-employed. Aren't you supposed to make sure that the staff was well-trained beforehand?

Plussat: Was welcomed by friendly and efficient staff. Housekeeping was excellent. Location was perfect, famous food place just within walking range. I had a wonderful stay.

Plussat: Comfy beds, nice pool

Miinukset: Breakfast crowded and not clean

Plussat: location

Miinukset: heavy traffic

Plussat: Nice location, easily accessible to other amenities like shopping mall and local food. Great Breakfast

Miinukset: N.A.

Plussat: Quite close to central george town

Miinukset: Didn’t have hair conditioner and shaver because the hotel is 4 stars, right?

Plussat: Good location and helpful staff

Miinukset: Pricing could be a little lower

Plussat: Room is modern and clean.

Miinukset: Woken up at 5am by mosque call. Should have better window sound insulation as I was on 16th floor. Western breakfast options are poor - no natural yoghurt, no granola, terrible coffee.

Plussat: I liked the staff. They were friendly and helpful.

Miinukset: I did not like the room. It felt bare, empty. There is much room for improvement. We got a corner lot but we did not feel that the room fulfilled our expectation. The furnishing was the bare minimum. And it was also very dark even with the lights on. I had no option to brighten the room further.

Plussat: Very accommodating front desk. Quick and efficient check in. Quiet rooms and brightly lit corridors. Rooms are clean and well maintained. Being a city hotel, rooms might be a bit on the small side. Great location with malls and small eateries around.

Plussat: The front desk people are nice and warm. The concierge people are so helpful.

Miinukset: The fridge is above the area where I left my luggage. I almost got hurt several times bumping my head. During the stay, one of the fridge cabinet hinges came loose. This makes the situation worse and I felt more vulnerable. I wish I was put in the higher upper floor. Mine is 1916 and the view could have been better like my friends who stayed on the 29th floor.

Plussat: Room was spacious, comfortable and clean. Good location.

Miinukset: The auto parking system was unique and good. Unfortunately, it didn' work well with the access cards not working 3 out of 4 times when we had to access it. More improvements need to be made.

Plussat: Comfortable beds, nice well equipped gym, central location in the middle of Penang city center and next to the Prangin and First Avenue malls

Miinukset: The pool doesn't get much sunlight

Plussat: Very clean sheets.. comfy bed and pillows

Miinukset: No kettle in my room

Miinukset: The indian male staff was so rude to me name Daya when i step in the hotel in the early morning. Spoil my mood for the trip

Plussat: Very friendly and carring staff.

Miinukset: The hotel is in dire need of repair. The carpet has never been dry-cleaned - it's totally covered with old stains. On the ceilings in the room and bathroom there are big traces of roof leaks. Artificial grass on the terrace (on the photo it seems to be natural). The terrace has to be painted (the paint has bloomed from the heat and humidity long ago). The sea-view rooms are very noisy (they face the busy road). The air conditioning system seems to be never cleaned - everyday I woke up with a headache (I'm very sensitive to an indoor air quality). The bed is too short for a tall (180 sm +) people. The car-park is under the straight sun (the car there turns into a hot oven by 10:00 a.m.). Honestly, I regretted that we've paid 4 days of stay in advance. If we hadn't made that mistake, we would have moved somewhere else after the first night.

Plussat: Bed was very comfy

Miinukset: Reception so so, dried leaves not swept away from entrance ..untidy appearance. Floor creak too.

Plussat: Very friendly staff, clean and comfortable beds

Miinukset: Wi-Fi connection could be better

Plussat: The comfy bed

Miinukset: The hotel is quite messy with lots of construction going on. I left my facial wash in the bathroom and called back on the same day. The staff picked up my call promised to check and call me back but no news since then. Very disappointing.

Plussat: The location and the parking area

Miinukset: The internet was so slow

Miinukset: Dont have a mirror for make up purpose

Plussat: simple and affordable yet luxary

Miinukset: none

Plussat: the deco of the room.

Miinukset: toilet bowl quite dirty.

Plussat: Location

Miinukset: Not too clean, building is old

Plussat: Bed not very comfortable,but still can lying for sleep.

Miinukset: Can you give some mineral water for guest.

Plussat: Location suites were great clean nice room

Miinukset: The cubes were ok But bathroom showers had worms Very unclean facilities for cube poor Toilets no ventilation Showers no where to change being unisex no privscy. Cubes were spacious but cold. Noisy If they clean lthe bathrooms better and add ventilation and few improvements cubes are good value style of accom for budget traveller The suites are very nice and great value But a tea bag With the hot water kettle cup and saucer provided would be nice added touch

Plussat: Near to Art street

Miinukset: The Aircorn not cool enough and the wifi something it slow

Plussat: The location was great and I liked the atmosphere inside the capsule. A small table inside the capsule would be a plus for us.

Miinukset: Could have a few hooks inside the capsule for hanging.

Plussat: The staff were very kind and helpful

Miinukset: The hotel lacked an elevator

Plussat: Hotel location was strategic, hotels staff very helpful

Plussat: Fantastic location, walking distance to almost everywhere and right amongst it. Good little air conditioned rooms, good size bathroom and decent value for money

Miinukset: I didn't mind the stairs and being on the third floor, but perhaps request lower levels if stairs aren't your thing. Can get a little noisy, but comes with the territory of being in the heart of an older town. Also credit card machine was down so had to pay with cash. Nothing too negative, would stay again

Plussat: Super spacious room for 4 people. Such great location in the midst of street art, museums, shops, eateries and in the midst of the heritage architecture of Georgetown.

Miinukset: Bathroom fitments were a bit out of order. Some mirrors and paintings could liven up the room instead of bare walls and the only mirror in the bathroom. No lift, so that was a bit of trouble getting luggage up to 3rd floor.

Plussat: The hotel was clean and in great location

Miinukset: The booking website and the photos for this hotel are misleading. We thought we booked a room (as the photo) and we end up in a capsule bed.

Plussat: Location

Miinukset: -Tun down-torn bed sheet, malfunction tv, no toiletries, faded towel , door can’t be double lock from inside