Sacramento autonvuokraukset

Plussat: The staff was friendly and the car was clean

Miinukset: Our plans changes at the last minute and we only needed the car for a local day trip. Our original plans called for a 500 mile interstate drive. Hertz was not at all accomodating at all. Hertz charged us over $800 for the same location drop off with 6 hrs of usage.

Plussat: The car was clean and worked well.

Miinukset: Pickup was excruciatingly slow and chaotic. I am a Gold Plus member, but had to wait in line because I booked with Kayak. There were 2 agents for almost 15 people in line. When I got to the front, I felt rushed. I needed a larger car to accommodate a group of college students in town for a tournament, so the agent said she'd give me a "really great deal" on an upgrade from a compact to a Chevy Equinox. I asked her repeatedly if was the best possible price, as it was outrageously expensive, and she assured me it was. I didn't feel like I could take time to pull out my laptop to check the pricing online due to the huge numbers of people equally frustrated behind me. As soon as I arrived at the hotel, I checked the rates online on the Hertz site, and the daily rate for the Equinox was much lower. I was overcharged by about $145.67--an amount confirmed by the Hertz agent at the desk when the car was returned. She, however, was not authorized to do any more than give me a $50 credit and suggest I reach out to customer service---argh. That is a process I have had to pursue before, and it is very time consuming and painful. The Hertz agent at the pickup counter in the terminal at Sacramento was friendly and smiling, but she was dishonest right to my face--repeatedly. So disappointing. Next time, I'll use a different agency.

Plussat: Not much. It was a clean car.

Miinukset: They tricked me into signing for an additional coverage even though I specifically asked to not add anything to my bill and was told they were not adding anything. Then customer service blamed me for not going through the 20 item receipt closely enough prior to departure.

Miinukset: Have the car in the location that was booked.

Plussat: Car worked.

Miinukset: Pick up and drop off from this location was mismanaged and took at least 45 mins both times, even though I was prompt. Car tire consistently lost air - and the guy "checking it" during pickup didn't even read the gauge. I left the pickup spot and drove immediately to a gas station to fill the air.

Plussat: Pickup was quick. Hertz staff at pickup was friendly and helpful.

Miinukset: Car was not clean. Found juice or soda (something sticky) in the rear armrest cup holders that splattered everywhere and had to clean it up. Staff at drop off not friendly and did was not sympathetic to the problem.