Autonvuokraukset Sacramento Intl lentokenttä

Plussat: The staff was friendly and the car was clean

Miinukset: Our plans changes at the last minute and we only needed the car for a local day trip. Our original plans called for a 500 mile interstate drive. Hertz was not at all accomodating at all. Hertz charged us over $800 for the same location drop off with 6 hrs of usage.

Plussat: The car was clean and worked well.

Miinukset: Pickup was excruciatingly slow and chaotic. I am a Gold Plus member, but had to wait in line because I booked with Kayak. There were 2 agents for almost 15 people in line. When I got to the front, I felt rushed. I needed a larger car to accommodate a group of college students in town for a tournament, so the agent said she'd give me a "really great deal" on an upgrade from a compact to a Chevy Equinox. I asked her repeatedly if was the best possible price, as it was outrageously expensive, and she assured me it was. I didn't feel like I could take time to pull out my laptop to check the pricing online due to the huge numbers of people equally frustrated behind me. As soon as I arrived at the hotel, I checked the rates online on the Hertz site, and the daily rate for the Equinox was much lower. I was overcharged by about $145.67--an amount confirmed by the Hertz agent at the desk when the car was returned. She, however, was not authorized to do any more than give me a $50 credit and suggest I reach out to customer service---argh. That is a process I have had to pursue before, and it is very time consuming and painful. The Hertz agent at the pickup counter in the terminal at Sacramento was friendly and smiling, but she was dishonest right to my face--repeatedly. So disappointing. Next time, I'll use a different agency.

Plussat: Not much. It was a clean car.

Miinukset: They tricked me into signing for an additional coverage even though I specifically asked to not add anything to my bill and was told they were not adding anything. Then customer service blamed me for not going through the 20 item receipt closely enough prior to departure.

Plussat: Pickup was quick. Hertz staff at pickup was friendly and helpful.

Miinukset: Car was not clean. Found juice or soda (something sticky) in the rear armrest cup holders that splattered everywhere and had to clean it up. Staff at drop off not friendly and did was not sympathetic to the problem.

Beware of this company!

Plussat: Car was very nice, very clean.

Miinukset: They straight out scammed us. We specifically said no to any extra insurance and they put it on anyway. The cute thing is they even asked for our personal car insurance because we said no to their insurance and they still charged us. Mistakes happen, we get that. But when we dropped off (at the time believing it to be that they charged us twice on accident or something) we were met with unbelievably rude staff. I was a bit taken aback by how we were being treated. The man there pretty much just told us it was our fault, and acted like it wasn't his problem. I straight out asked him "So we cannot trust the Hertz employees to do their job correctly?" He said no. Which is pretty bad. Apparently you need to watch them as though they are trying to sneak extra charges in and catch them in the act. It doesn't matter if you say no to the insurance, they put it on anyway! After all of this we checked online and found multiple reviews of others who encountered the same treatment. Avoid Hertz at all costs.