Autonvuokraukset San Franciscon kansainvälinen lentoasema lentokenttä

The car worked, and clearly the employees try

Plussat: The employees were kind, resourceful and worked hard. The car started, stopped and turned as expected.

Miinukset: The location stinks-be sure to plan on the time it takes to get there from SFO. The building is hot and dour-I feel for the employees! The car was not clean. I would pay extra to get a car at the SFO rental center next time.

slow to get the car

Plussat: Shuttle was waiting for us at the airport

Miinukset: the pick-up was slow. No one accompanied me to the car to do the detailed check.

Poor shuttle pick up from airport

Miinukset: It should be clearly noted on the vendor website that this is an OFF SITE airport pick up. We waited 30 minutes for a shuttle pick up that fits 6 person max in a poorly maintained van. Additional customers were left behind for another 30 minutes for later pickup. The EZ rental car in other airport locations outside of San Francisco were unlike this branch in its service, location and overall appeal. We were deeply disappointed with our rental service at the San Francisco EZ Rental car. We would rather pay a bit more for a more convenient airport location and more piedessional service the next time we're in San Francisco.

No refund of deposit

Plussat: The car was fine

Miinukset: I paid during pick up and extra 200 dollars as deposit, until today I didn't receive that amount and they never replied to my email messages.

Plussat: A comfortable late model car

Miinukset: The pickup drop off required almost 2 hours since the location is another 5-8 miles from where other rental car companies are located. And once at facility there are only 2 agents who take care of a long line. They push upgrades like the tolls for the bridge without explaining alternatives. You can pay cash everywhere and do online payment for Golden Gate Bridge. So avoid the prepayment if you are not crossing the bridge several times a day.

Didn't have the car we reserved

Plussat: They tried to make it right, they offered us a vehicle that would seat all 6 of us, but the cargo capacity was not sufficient. They were friendly, but in the end that's not helping us get on the road.

Miinukset: Reserved a minivan and it was not available. We were not notified so we spent a couple extra hours getting to another rental place. Their location was pretty far from the airport. I am sure this saves them overhead, but the shuttle ride ate into the whole ordeal.