Stamford vuokra-autot

Worried the car might break down

Plussat: The gentleman at checkout in Stamford was quick and professional.

Miinukset: The car had the wrench symbol (I.e. it was due for servicing) from the get go. The engine did not sound great and rattled such that I was concerned the car was going to break down on me. The car's tank was only 7/8 full and I had to tell the agent, who had marked it as full on my rental agreement. When I called in to change my drop-off location it took forever to get someone on the line.

Miinukset: Your staff at Stamford train station are rude, lazy, and totally lack the meaning of good service.

Miinukset: The first car was extremely dirty and the interior smell of cigarette. I've asked the attendant to change cars. I got another one that was dirt in the outside but at least didn't smell. The attendant at the checkin had an attitude that can not be compared with the other AVIS The person at checkout was great.

Charged $70 more than quoted

Plussat: Car was clean and new

Miinukset: Returned car early and was charged $70 over quoted price

**MEDIOCRE**

Plussat: Location.

Miinukset: Bad customer service. Abandoned counter, the employee was sitting in the back room. Didn't come out until I get out the car and call him.

Friendly professional staff neutralized by unclear after hours policy

Plussat: Friendly staff, clean car, good rates

Miinukset: Even though the budget guy said I had the option of dropping off the car after hours (if I were a day early) when I arrived the place was locked up like fort knox and I had to make an additional 3 hour round trip to bring the car back *during my work day.* This was extremely frustrating and the fact that it was avoidable given proper signage or instruction, made it downright maddening.

Pickup could be faster, annoying key chain, no sno

Plussat: Overall was ok car

Miinukset: Pickup process can be better streamlined and faster. Car was filthy on outside (weather was terrible outside so somewhat forgivable) No snow brush in the car Key chain had two keys attached to it which is useless and annoying. If we cannot split up the keys no point in having two, and takes up too much room in pockets

Run, run fast run far from Budget. RUN

Miinukset: Didn't have car when I showed up. Came back day later and put me in a pick up truck. Had to go back 3 rd day to get car I reserved. Never use Budget. Absolute dumpster fire of a company

Office Was Closed When I Arrived - Could Not Pick

Plussat: It was good that the agent had his phone number and the phone number of Dollar posted on the door of the office so that I could call for assistance.

Miinukset: When I made my reservation, I had a choice of pick up times from morning until night. I picked 4 PM. Because of travel times, I did not arrive until 5:30 PM, and when I came to the office door, I found it locked and the lights off. The office was inside a hotel, and the hotel staff said no keys had been left for me but that I could call the phone numbers on the door for help. Two of the phone calls sent me to voice mail. The third number was for Dollar customer service. I explained my situation, and the agent explained that I had a provisional reservation, since payment was to be upon pick up, and the office closed at 5 PM (which was not clear when I reserved the car, since I was allowed to select any pick up time). I was transferred for help, and the phone call dropped. I ended up asking the hotel for a ride to the local train station so I could rent a car from another rental company.

Miinukset: The car wasn't cleaned before re-rented, they didn't have the model we reserved, and the hold they put on our card was 300% of the rental, which is not typical.

Tricked into making a reservation

Miinukset: There is no age limit listed or age fee loses when purchasing the rental through your app, nor does Hertz make any more of r in follow up emails. So as a 23 year old I easily made a reservation only to be informed 2 days before my pick up that actually the cost would be five times the quoted price and if I wanted to cancel I’d be charged a $50 fee. Seems like hertz and Kayak don’t mins tricking young travelers into renting cars of that means they get to keep the $50 cancellation fee. Lucky I didn’t actually waste my time going to my pickup because I would’ve been very upset and would’ve wasted even more money.

Plussat: Convenience to the train station

Miinukset: This was the second car rental experience for us on this trip. Staff in Stamford appeared to be undergoing training, which was not explained to us, and every question had to be repeated. The car we booked was very small so we upgraded to a larger model at a cost that was more than I had anticipated. I am still awaiting email with final bill, so cannot comment on overall cost yet.

Dirty no'frills hire car

Plussat: Staff were pleasant Reasonable price

Miinukset: Gas tank was only 2;3rds full Car very dirty No cruise control