Hamilton hotellia

Plussat: Serenity Ranch is a lovely property, with very comfortable rooms and great food. But what really stood out was how happy Shane and Alan were to accommodate my particular needs, even to the extent of giving me a crash course in how to use my iPhone GPS in Canada.

Plussat: The breakfast was delicious and we loved the feeling of being home even though we were away. The owners were friendly and helpful.

Plussat: Our room was very quiet and the bed very comfortable. Breakfasts were generous, fresh croissants were an added bonus.

Miinukset: The location was further out of Ancaster than we had anticipated, though on a fast road.

Plussat: Breakfast was great. Nice presentation. The owner is fantastic. Super friendly atmosphere

Plussat: Very well kept and decorated. Clean and welcoming. Good food and service

Plussat: It is very difficult to find places like this one, the owner makes you feel as you are at your own home. The details in every single small space show to you the dedication and passion of someone who loves what he does. Congrats!! I'm sure that I'll come back here

Miinukset: I stayed one night only :(

Plussat: Had a wedding at Hamilton golf club and stayed here. Shane was amazing, room was cozy, and breakfast was perfect! Will definitely come back!

Plussat: Everything

Plussat: It was clean and the staff was friendly

Miinukset: No

Plussat: We thought the beds were very comfortable. The lighting in the bathroom was very dark and only one sink for a suite! We thought there should have been a 2 piece bathroom in the separate bedroom. There should also be a mirror in the separate bedroom. We also thought there should have been a link between the hotel and event centre to walk through.

Plussat: Everything

Plussat: The individual nature of the decor. I loved the Italian theme throughout - I stayed in Fellini, one of my favourite directors!

Miinukset: Breakfast could have had more choice

Plussat: Friendly, professional staff, Comfy bed

Miinukset: I asked for a room close to the elevator due to mobility issues and was given one far away. Also, having a roll in shower does not an accessible room make! The washroom is too far from the bed for those who are disabled but not in a wheelchair. The toilet is too low and the bed is too high. There are no grab bars in the hallway and the air conditioner kept shutting off at which point the room would get too warm. The charging port on the radio didn’t work and the restaurant wasn’t open!

Plussat: Very classy yet cozy. Clean hotel. Very friendly staff. Great restaurant.

Miinukset: No fans in the bathroom.

Plussat: The staff were very friendly and helpful. We attended a wedding there and every staff member we encountered was great!

Plussat: The mattress was great. Usually hotel mattresses are way too soft. This one was just right. The staff were very friendly and helpful. Excellent customer service.

Miinukset: We received a room called the Columbas room. It has art representing the explorer as well as a brief biography on the wall. I found this tacky not the concept, the subject. I feel there are many more explorers that would come across as less insensitive in Canada.

Plussat: Beautiful facility with a modern touch

Plussat: Breakfast was excellent. So were our drinks Saturday night before we went out. Bartender was very informative & helpful. We ended up buying a wood fired pizza to take to our party. Excellent!

Miinukset: Would have loved a king bed, but beds were very comfortable.

Plussat: Really nice and spacious room. Nicely decorated lobby and common areas.

Plussat: The homemade full breakfast was excellent. Gwin, the owner, was very friendly, helpful and welcoming.

Plussat: A very friendly welcome, atmosphere made it a home from home, and there is a lovely front sun room to relax in with views over the city below. Gwen and Ken were there with advice and local knowledge, happy to help.

Miinukset: N/a

Plussat: The very “Welkom” feeling was super! Delicious breakfast on a beautiful breakfasttable !

Miinukset: ——

Plussat: The owners where very friendly and ensure I had everything I need at my disposition and more. Will definitely go back

Plussat: Food was excellent, large helpings. Location was central with easy access and many local parks.

Miinukset: nothing

Plussat: It was not air conditioned, it was claustrophobic, it was too cramped, I stayed only one night because i got sick and it was 85 degrees. could not navigate the treacherous stairs and was afraid of falling. The breakfast was good. I checked out the next day but no one will give me any money back. What a disaster1

Plussat: Bathroom was clean and good sized (almost the size of the bedroom (which was hideously small).

Miinukset: Outragiously overpriced. After paying 152$ for one night stay, you'd expect to get some quality of the room and service. Room was tiniest possibly, beds are small and short (I am only 178 sm (under 6 foot tall), but my legs were sticking out if laying straight. But the main thing was ODOR: room had that unforgivable smell that usually found in very old "granmas'' aicient closet with unwashed clothes...anyone who have been in the the second-hand clothing store (goodwill, salvation army etc), . would instantly recognize that odor. All night we had window open, but the smell never dissapeared. Breakfast: even more strange... hostess knocked at our door for "breakfast call" at 8:30 (woke my wife up, which was rude, especially that she knew that we arrived close to midnight after long drive). We decided to get up, had few minutes to prepared ourselves, but when I arrived around 8:55 to the dining room, I was told that "breakfast is over", so I may get only a fruit cup if I want.... Where in the world of hospitality (forget the hotel business), one would not offer guest a normal breakfast when the guest happens to be less than 30 minutes "late"?!... Not in my world, for sure. Very dissapointed and shall never stay there nor recommend this place to anybody.

Plussat: Great location, overlooking the city from the escarpment. Fabulous breakfast. Very helpful host.

Miinukset: We like to put a night light in the bathroom but the plug only operated when the overhead lights were on, so defeated the purpose of the night light. Also, the sink in our bathroom was narrow and the shelf above it made it awkward to brush teeth and wash face. Due to the location of the sink, a couple of corner shelves would have been more convenient.

Plussat: Comfortable bed.

Miinukset: I think that breakfast should be included. There needs to be a railing going into the hot tub.

Plussat: Very clean...nice restaurant..beautiful pool..freindly staff

Plussat: This is the second time I have stayed here. The building is well-maintained and tastefully decorated. I look forward to returning.

Miinukset: room has cockroach

Plussat: Very clean and spacious rooms, good dining room for breakfast, lots of parking.

Plussat: Rooms are clean, beds are super comfortable . Pool and hot tub - excellent ! Friendly staff and a nice family hotel ! Kitchenette nice to have as well for the extra $. We recommend this hotel !

Miinukset: No hot tub

Plussat: Excellent hosts and breakfast

Miinukset: Bathroom a bit small but not a big deal for a two-night stay

Miinukset: Wonderful people, great breakfast, will defonately return again

Plussat: Our beds were very comfy, the bathroom was well stocked, very clean , and a wonderful shower. Great tv and channels to choose from. Quiet location. Chocolate treat before bedtime. Water and brekkie in the fridge were lovely. Conveniently located to the airport. Would definitely stay again.

Miinukset: Our room got a little warm through the night, even with the window open. I couldn’t find a blow dryer.

Plussat: Very nice home. Bedroom was comfy and everything was very clean. The owners are very friendly and accommodating. Breakfast every morning was large and delicious.

Miinukset: Bathroom was very small

Plussat: The owners are very nice and friendly we liked them very much! Thank u again for homemade plum marmelade

Plussat: Breakfasts were good. Our hostess Verena was very friendly and helpfull.

Miinukset: This was our 4th B&B in the area. Our twin bedded room was minute with no space for chairs,.we needed to sit on the beds to watch TV after we returned in the evening.

Plussat: Everything you could imagine for breakfast

Plussat: The location of the property is very close to Hamilton Airport. A very friendly owner, who makes a great breakfast. The wifi was super fast. Great job. Short drive from Niagara falls.

Miinukset: The room was quite small and the bathroom even smaller. I could not sit normally on the toilet. When in the evening I took a shower, only cold water came from the shower. Not something you want after arriving from long flight over the pond.

Plussat: Beautiful and clean and convenient for us

Miinukset: None at all. In the future I will choose to stay in the same hotel for sure

Miinukset: Very average. No included breakfast. Frankly, overpriced for what they offered and the location

Plussat: Staff was awesome!!! Really quite, clean, good beds. Nice stay!

Plussat: Stayed 1 night before a cruise. Close to cruise port.

Plussat: Very comfortable and clean hotel with extras in the room such as Keurig coffee maker. Bistro open until late if you need some food after you arrive. Very friendly staff.

Plussat: Close to Hamilton Airport.

Miinukset: Entry and egress are not easy due to busy street and construction.

Plussat: Everything

Miinukset: Absolutely nothing

Plussat: Location and comfort is great

Miinukset: Had the misfortune of getting my locked luggage broken into and large amount of money stolen. Take your personal belongings with you even for a short period, cannot trust the staff.

Plussat: location breakfast light dinner meals friendly restaurant staffs and room services staffs

Miinukset: Front desk not friendly and not helpful. Disappointed.

Plussat: The room was exceptional for the price, the breakfast was lovely as well.

Miinukset: Parking was expensive and limited, but I did manage to get a spot each night.

Plussat: The room itself was amazing.

Plussat: Breakfast was very good

Miinukset: Shower was not at a constant tempurature

Plussat: Location was good and our suite was clean and nice

Miinukset: Only 2 elevators for 12 floors! Always had to wait esp. during breakfast hours. Breakfast was too congested. Staff was NOT knowledgeable about city (ex: they were not able to find a local "International Village" listed on hotel brochure of the city)

Plussat: We liked very much the staff , super friendly and extremely helpful From front desk Carlos and Laura , they made our stay very comfortable. From breakfast a big thank you for Ginette , serving everyone with a big smile . We liked that the room is clean with a kitchen that is well prepared. I enjoyed the coffee machine .

Miinukset: The color of the walls , yellow is not my color . A nice Beige would’ve brightened the space . And we had to go down to lobby twice because of fire alarm .

Plussat: The location to the First Ontario Center was great. Only a couple blocks.

Miinukset: The free breakfast was not the great. The eggs had peppers and onions in them and there was no bacon.

Plussat: Location. Bed. Staff

Miinukset: Great. Love the full kitchen. Close to everything

Plussat: Menu good and met my expectation. Staff friendly and restaurant was neat clean.

Miinukset: Nothing I didn't like.

Plussat: The place is beautiful and the room looks like a condo. A home away from home

Miinukset: I didn't like that a key has to be use to enter the building after 10pm and use the key to use the elevators all day.

Plussat: The housekeeping staff was very accommodating and thoughtful, even though the front desk staff failed in recording the 12:30pm late check-out she gave me upon check-in. Location is OK, and easy underground parking.

Miinukset: I was running a marathon. I requested late-checkout so that I could rush back to take a shower. The front desk agreed to 12:30pm, but didn't record it. Housekeeping let me shower despite having already stripped the room, and were so kind about it.

Miinukset: Breakfast was ok, fresh fruit was not so fresh

Plussat: Good location

Miinukset: Not as quiet as I'd like. If I have the Do Not Disturb sign out, I don't want to hear housekeeping talking back & forth to one another outside my door.

Plussat: There was not enough shower gels for two people in the bathroom, I had requested a bath Robe it was not provided

Miinukset: The quietness of the hotel I really love that

Plussat: Complementary dinner and breakfast

Plussat: the staff are great!

Miinukset: Too many homeless in the area. Drug dealers all over feel unsafe to walk outside. Owner parks in front of the main door. Have to walk into a busy road to get into a cab

Plussat: comp meals :)

Miinukset: n a

Plussat: Room was good. Breakfast was great.

Miinukset: Paid extra for parking

Plussat: The front desk was able to accommodate my request to move to a room with two beds. I forgot to put that request in and she was very quick to search and offer a room that was available.

Plussat: Siisti. Uusi. Huone todella iso. Hyvät sängyt. Hyvin varusteltu keittiö

Plussat: The hotel and staff meet our expectations.

Miinukset: The Hotel itself is awesome unfortunately however it is located in the hood. The whole area shuts down at 6 p.m. and literally becomes a ghost town. Not a great location.

Plussat: Room was very nice. Parking was good. The only staff I dealt with were the ladies at the check-in desk. They were very friendly and helpful.

Miinukset: The eggs (both the omelet and egg patty) in the breakfast buffet had been sitting for a while and had gotten cold. The rest of the food in the buffet was fine. It was nice to have a dinner buffet on Boxing Day but the ham was over-cooked.

Miinukset: Breakfast not included

Plussat: Location

Miinukset: Requested two queens and they were confirmed but got king with pullout couch

Plussat: Location and what the facilities had to offer

Miinukset: No problems

Plussat: Breakfast. Was good and quickly served

Miinukset: The hot tub was out of order I thought this should have been a priority in fixing especially being the holiday period.

Miinukset: Accessing wifi was not user friendly. Once online we could not get emails or use it. Hotel parking lot was full full full altho we did finally find a spot after many tours around the level.

Plussat: Clean and comfortable

Miinukset: Paid parking

Plussat: Close to everything!

Miinukset: Hot water tap leaked.

Plussat: The hotel would not check me in

Miinukset: Everything especially the staff. I was very unimpressed.

Plussat: The facilities was clean

Miinukset: The staff and manager didt know how to deal with customers u book 2 room and went I got to the hotel I expect to them the person had a emergency on was unable to come with me so I would need only 1 room no the still charge me for 2 room no heart no customer service

Plussat: Comfortable beds, good room size, quiet stay, easy check in/out

Miinukset: Poor lighting in room and bathroom Inadequate selection/amount of tea and coffee supplies, and too little milk/no cream

Plussat: Comfort and cleanliness in the room with no disturbing noise outside the room

Miinukset: No mini fridge. Being a diabetic I needed to keep my insulin refrigerated

Plussat: Great hostel located in central Hamilton. Friendly staff with comfy beds in the dorm. Good bathroom and kitchen facilities. Very safe and secure with key access to the hostel compound.

Plussat: The staff was very welcoming and thorough in their explanation of the property. Excellent value for the price. I only stayed one night but it was a great experience.

Plussat: We went for a night stay for an early flight. Since it was only for a few hours, I didnt have much expectations for any of the facilities. But this guesthouse has all the kitchen amenities including fresh milk, pantry etc. This was helpful since we reached late night and started early morning. Has all the facilities to keep your food stuff, cooking and laundry. Shared bathrooms which was neat and clean. And the staff was friendly. Cleanliness was awesome. Great location including couple of parking slots. Private rooms was perfect for a couple. Only discomfort was the bed which makes bit noise. Replacing new beds would be more comfortable. But we had a good sleep after long day. Its definitely worth the value for money. $50 for private rooms with all these facilities are quite surprising. This guesthouse has exceeded my expectations. Will definitely stay here if I come back to Hamilton and will recommend to others.

Plussat: You get what you pay for. The place is clean, has parking available and it's got everything you need. However don't expect a fancy or comfortable hotel cause it's a hostel with cheap prices.

Plussat: It's affordable and convenient.

Miinukset: Nothing.I'm comfortable and satisfied.

Plussat: It was super clean compared to my previous experiences

Plussat: The building itself is vintage and historic, standing as far back as 1867. The owners run the guest house as a family business and pay attention to every little detail. Hamilton Guest House has become my home whenever I am in Hamilton even when building is undergoing renovation and owners surprised me by making me pay zero dollars.

Miinukset: Nothing

Plussat: The staff had a wonderful vibe, and the building is old and beautiful, a vintage kind of atmosphere Many good social/chill/public spaces both inside and outside

Plussat: Good size room, very comfortable, lot's of old world character from 1800s. Adequate amenities, clean shared bathroom. Friendly staff. I will return!

Miinukset: Space around door had gap so you could hear activity in hallway.

Plussat: Excellent location.The rooms are fairly basic but clean and comfortable.For 75$ plus a continental breakfast a terrific deal

Plussat: Very organized at check in, with free parking. Rooms are clean with lots of extra space with the kitchen. We like to do take-out while on our trips, so the fridge and microwave was a plus. Table and chairs for 4 which was great.

Miinukset: Rooms are a little dated, but typical of a dorm room. Water sometimes took a while to get hot, this was usually when we are on an upper floor. We have stayed many time before, ground floor is best.

Plussat: Rooms are big, very peaceful location.

Miinukset: Away from city, nearest Walmart is more than a kilometre, need to have car for staying in this property

Plussat: We had reserved a room with two double beds. It turned out to be a suite with seperate rooms and a kitchen area!

Miinukset: This is a summer dorm and guest lodging facility on the campus of Mohawk University- not a hotel! There are very few signs even marking its location, and it lacks commercial, polished touches. It is like staying in a dorm, because it is !

Plussat: Food not included

Miinukset: Message to indicate that coffee was available at residence. Discovered during taking out luggage next morning. Coffee nice and hot. Clerk could have informed us.

Plussat: breakfast place is amazing..so cozy.its like you are at home and the caretaker is superb..making sure that all supplies are there each and every minute

Plussat: Clean and convenient

Miinukset: Thin walls - was kept awake from a loud, late night group of guests enjoying themselves

Plussat: Breakfast is always great and love the pool.

Miinukset: Very disappointed that the hot tub was not working. We chose this hotel for the pool and hot tub.

Plussat: Location was perfect for us. Comfy beds

Miinukset: No

Plussat: The beds were pretty comfortable, the staff was nice, and the air conditioning was a relief to have. However the AC couldn’t be turned off in our room because the panel was not working. It was nice to have covered parking so accessible.

Miinukset: The “fitness centre” was the worst I’ve ever seen. It was hot and humid, the equipment was literally falling apart, and the selection of equipment and free weights was poor. The pool was also closed. There was also nowhere to eat in the hotel since the restaurant was closed, which was inconvenient since we were on a tight schedule in the morning.

Plussat: The hotel was clean and easy to find. Breakfast was provided but i did not use the free breakfast voucher

Miinukset: If you plan to use your car on and off thru the day the free parking is terrible. Its a pay lot during the day, you can leave your car all day but if you leave do not expect to get a spot back until after 6.

Plussat: not much

Miinukset: can be better

Plussat: Location

Miinukset: Pool was not available and Pool was one of our considerations when booking. it should have state4d that pool was closed.

Miinukset: The pictures make it look way more glamorous than it is. Room had bare walls with fixtures exposed where pictures once hung. Furniture looked pretty beat up. Stains on the floor. Bedding was thin and there weren't any extra blankets. Place felt pretty barren in general. Definitely not worth $200/night.

Plussat: Breakfast terrible, location was full of drug dealers and hookers.

Miinukset: Loud neighbors drinking all night and smelt like weed. Very rude staff at breakfast. Man at front offered nothing when I told him we were kept up all night.

Plussat: We went to stay because my daughter had an appointment in the morning at the Children's hospital. Staff was super friendly and helpful. Bed was super comfy. Just wish the pool was open.

Miinukset: Wish the pool was open.

Plussat: I was there for a 3-day meeting having travelled over 700km. The location was great, lots of little shops, and places to explore within walking distance. Nice pool areas-if the hot tub was not out of service I'm sure it would have been comfortable too but the swimming pool was nice as was the fitness room. Beds were comfortable, nice view of the city from our room. The hotel was conveniently located for my purposes. Staff were courteous. Secure patrolled parking.

Miinukset: The entire stay was noisy, lots of youth/teens/young adults wandering about and playing in the halls late into the night. Whatever they were playing with kept hitting off our door, the walls, etc well past midnight. Running up and down the halls hollering and carrying on-- this wasn't just in passing, the halls were used as social recreational areas. The hotel is outdated; paint chipped, wallpaper peeling, etc walls extremely thin between guest rooms. We could hear entire conversations from our neighbours. We left the fan on to drown it out. Thankfully they sleep at night and were not there to party. The hotel had no hot water the 2nd evening, and into the third day; I was not made aware of any plumbing maintenance that would do this beforehand. Having travelled a long ways, and long busy work days I was too tired to try to find other accommodations on such short notice. They have secure indoor parking however because I had a small cargo box on my roof, my SUV wouldn't fit and I had to park in an open lot around the corner, next to a construction site that was not secure and had no lighting. Little reassurance was given when I inquired about safety and there was nowhere else I could safely park. I took a chance but thankfully nothing was damaged or stolen. I still had to pay for this parking. I paid over 179.00/night just for the room and expected better than this. We did take the time to enjoy the city in the evenings. We decided to extend our Hamilton stay however we found another hotel which was much more affordable, had free hot breakfasts, and everything else plus more that we got out of here. I have another business trip for a week next month at the same location however I will not be staying at this hotel again for this cost/experience.

Plussat: The breakfast was okay except there was no eggs. The staff were very nice and friendly. The location was central to most places I went to. The bed was comfortable, room was cozy

Plussat: The only good thing at this property was the gentleman at the front desk. Other than that, I dont believe I will be returning.

Miinukset: Bathroom was disgusting, maybe a cleaning lady should take a vacuum to the bathroom to prevent nasty hairs being left all over the tub. Not something I want to see when I need to bathe two young children. Also, not sure who's idea was it to put a toilet so close to the sink to the point where an adult has a difficult time flushing..

Plussat: I didn't know I could have one. The alarm clock did nt work. The ceiling looked like it was falling apart. I wondered about asbestos.

Miinukset: See above,

Plussat: Good clean room.

Miinukset: Bath tub drain backed up, it was clogged.

Plussat: There for wedding. My adult siblings brother/finance, a sister, son&his girlfriend also stay there. French toast that evening dinner was excellent. Location excellent. All Staff excellent. Definitely stay there again. Highly recommend to others

Miinukset: Eggs am ok, like food hot. Eggs weren’t hot; acceptable though average most places..

Plussat: We stayed for 2 days, comfortable beds and decent rooms and at affordable price point. Easy to find and convenient location if you don't want to stay right in the centre of Hamilton.

Miinukset: I enjoyed the bar and the service, but I didn't eat in the hotel so cannot comment on that.

Plussat: Beds/room/staffnothing

Miinukset: Nothing

Plussat: Location

Miinukset: The physical structure of the hotel was shoddy. Walls are paper thin. There are gaps around the doors, and the hallways and stairwells are dirty.

Plussat: The beds are great. Pillows are lumpy but ok. We were very grateful for the updated room

Miinukset: It was very annoying there were kids running and slamming doors. The room beside our king suite did not sleep at night and was out of his room every hour through the night this slamming his door every time.

Plussat: They upgraded me to a better room at no extra cost and without being solicited to do so.

Miinukset: The staff is grumpy and acts indisposed at every interaction. As another reviewer mentioned, the walls are paper thin and sounds carry very well.

Miinukset: Horrible customer service

Plussat: Everything

Plussat: Staff are very friendly Great location

Miinukset: The rooms are extremely noisy.

Plussat: Clean easy access and price value

Miinukset: Nothing

Plussat: Nothing

Miinukset: Not helpful, rude people

Plussat: Bed

Miinukset: Location

Plussat: Breakfast is good, need, more variety, on some days

Miinukset: Staff good, friendly, could improve on TV options, for movie sports

Miinukset: Instructions were to park in the back of the hotel, but the back door would not open with your room key, so you had to walk around to the front to get in.

Plussat: Location

Plussat: Good staff

Miinukset: I have submitted $100 as security which should be refunded back to me as per staff in 4-5 working days I am still waiting for the same money after 10 days

Plussat: Close to the venue. Breakfast included

Miinukset: bathtub didn't drain

Plussat: Close to my destinationo

Miinukset: Front desk lady was a little grumpy

Plussat: Comfy bed like home

Miinukset: Some people talking loud late during the night

Plussat: Breakfast was adequate, nothing special, seating area was fine.

Miinukset: I booked two rooms - one for myself and one for my daughter. Both rooms had the beds made up with DIRTY sheets - wrinkled from having been slept in, hairs on the sheets, blood stains on the comforters. The bathroom in my daughter's room was disgusting - mould on the shower curtain. Completely unacceptable!! We were both given other rooms in the hotel which were cleaner, but the sheets on the beds were old, worn and threadbare, but at least clean. The hotel is old and tired, the neighbourhood is not the greatest and I will never stay at this location again. I have never had this type of experience with this hotel chain in the past. The desk clerk was very nice, but not very knowledgeable - instead of a credit card imprint for damages, he told us we were paying an extra $200 CAD for damages and would get our money back in 5 business days if there were no damages. Instead, it was actually just a preauthorization for damages as every other hotel does. It was just one more annoyance at check-in that was unnecessary.

Plussat: Besides the fact I had a roof over my head & a bed to sleep on & warm water to wash up, which are supposed to be basic factors for a motel/ hotel, there isn't anything good good to share...

Miinukset: No working fan in the bathroom, the repugnant odour of the cheap cleaning materials used in the room, no adequate time to have the breakfast? Started @ 6 am & ended @ 9, were the absolute deal breakers, let alone the heater that was only functioning once in a while!!! What is this a resort that serves breakfast to airline pilots or a hotel accommodating soldiers, who are being deployed to the combat zone?? Extend the freakin’ breakfast hours for goodness sake!!! At least a coffee voucher to Tom Hortons across the street, should have been offered to ones (I.e myself) & perhaps another %90 of the guests, who were sound asleep, on New Year’s Day, between 6/9 am!!!! Overall a garbage experience! Way too expensive!! That room with that crappy appliances should have been $50-60 a night!!!! Elsa & Philip (Day & Night Mgr’s), were friendly, Professional & Genuinely nice & polite!!! The Hotel, which in reality is motel is absolutely GARBAGE!!!

Plussat: It was a good price close to where we wanted to be close to a lot of amenities

Miinukset: Didn't like that we had to pay for parking

Plussat: Hotel clean staff friendly

Miinukset: Our room was on the main level street side VERY road noisy all night avoid room 150/148/146/144 if possible

Plussat: Staff

Miinukset: Everything else. Rooms need to be refreshed. Old furniture. Bathroom needs an good cleanup. Especially the paint. Air conditioning not working...

Plussat: The staff tried hard in spite of the limitations of the space.

Miinukset: Price was much higher on booking.com than if I had booked direct. TV wires hung loose on wall, cable box unmounted, TV not operable. Window looked out to walled chute. Bad odor. Loose carpet. welfare hotel status?? Appeared to house vagrants.

Plussat: Breakfast in the morning was excellent. The room was comfortable (great pillows).

Miinukset: Too many smokers seemed to gather outside in the parking lot under our room so we smelled cigarette all night. Perhaps a different smoking area could be established not near room windows.

Plussat: It was relatively quiet considering there was a sports team staying there and a tailgate party in the parking lot.

Miinukset: The parking was aweful. also they only cleaned our room every once in a while. Once they emptied our trash but left the trash in our room. They never changed our sheets. There was two of us for 7 nights and they only gave us 2 total bottles of shampoo

Plussat: Everything was great. Clean room,girl at desk was nice. A bit of a walk to the Spice Factory. But couldn't be helped

Plussat: Clean and the tv worked

Miinukset: Looked like the room was 90% remodeled but not completed . There was no phone in our room.

Miinukset: The location was not good. Hotel itself was okay.

Plussat: the staff was nice. Location of hotel is good.

Miinukset: No parking available. Parking lot was full for hotel. Room was dirty and I got bit by bedbugs. Heating system was old and took forever to heat up. Bathroom door did not close properly. For the same price, I booked a better hotel in Niagara Falls.

Plussat: Staff

Miinukset: Everything