Hanover hotellia

Plussat: Spacious room, clean, bed was comfortable

Miinukset: Pillows too soft, cant get a good night's rest on those.

Plussat: The hotel was very clean. The staff was very nice and polite. I would definitely stay again.

Miinukset: The only thing I didn't like was the fire alarm going off at 3 am but that was due to kids playing on the 5th floor..but the staff was very apologetic and was talking about some kind of compensation for the inconvenience

Plussat: Size and comfort

Miinukset: Had a cold shower

Plussat: Dry clean. Excellent complimentary breakfast. Extremely pleasant staff. I would recommend this particular place to anyone needing a place to stay in the Baltimore area.

Plussat: Clean, comfortable room. Great customer service. Especially front desk customer representatives Pam and Miguel

Plussat: Staff was very friendly and helpful.

Plussat: The walk-in shower was great. We also enjoyed the size and comfort of the room.

Miinukset: The breakfast was microwave sandwiches, Danishes and biscuits.

Plussat: The rooms were nicely decorated and spacious. Hallmark MM channel!, free laundry facilities, nice gym, quiet.

Miinukset: Not enough food options, and the food and drinks were over priced. Small pool, no jacuzzi, too early checkout time, no stove unless you stayed for a week. Wait too long to check in. Miscommunication with some staff as to how to extend a stay and also with the rates.

Miinukset: They did not have the crib in the room that was requested. They were a bit rude about an extra $$$ fee for Incidentals, which I was not aware of and they truly didn’t care about that inconvenience. Nice looking hotel but the staff and reservations could use a customer service lesson. Probably wouldn’t stay there again, if I’m gonna be paying top dollar for the executive suite I want proper treatment and to be respected.

Miinukset: The air conditioning in the room was horrible, it wouldn’t go below 70 degrees.. we tried setting it at 65 and for 12 hours it never went below 70. Very muggy and uncomfortable in the room

Miinukset: The front desk service wasn’t very helpful

Plussat: Everything

Plussat: Hotels on site, and the bathroom was huge

Miinukset: The room was just ok. Nothing too special about the place

Plussat: This hotel was very clean and up to date. The bed was very comfortable!

Miinukset: The toilet was stopped up !

Plussat: Room cleanest and environment

Miinukset: Yes unfriendly, not warm attitude staff and lack of professionalism from front desk

Miinukset: Please change your pillows!

Plussat: Hospitable at its best.

Plussat: Such a classy, clean, modern hotel

Miinukset: Location was far from sightseeing but shuttle was definitely helpful

Plussat: Did not eat breakfast there. Ate a few miles away. Great Location

Miinukset: View wasen't that good. Did not have a smart TV with NEtfix on it. The Network would not connect to the TV

Plussat: Location

Miinukset: No

Plussat: The staff was excellent the rooms were very nice & clean

Miinukset: The breakfast could should include at least danishes & some type of potatoes

Plussat: Friendly staff

Miinukset: No

Plussat: Professional staff and service.

Miinukset: NA.

Plussat: The room was clean however had a funny smell when entering the room. Lucky I had air freshener with me.

Miinukset: The breakfast area needed to be cleaned up during breakfast time.

Plussat: The location was good for me and it is close to a bunch of restaurants including fast food. It looks relatively new, the shuttle was on time and quick to reach the air port. The Casino is also close by.

Miinukset: My room clock was constantly flashing on and off, very annoying, told the desk it needed to be replaced but nothing was done. I had some soda and water in the small refrigerator that froze up and there was no control to adjust the temperature. I opened a bottle of soda and it turned to slush and made a mess of the counter near the TV.

Plussat: Room was clean. Bathroom was nice.

Miinukset: No.

Plussat: Cleanliness of staff

Miinukset: Pool was closed the day we arrived

Plussat: I like everything and especially the friendship of the staff. The complementary for laundry and the shuttle were perfect.

Miinukset: not serving water in the rooms.

Plussat: Cleanliness, friendly pleasant staff.

Miinukset: Everything was fine.

Plussat: The Hotel was in distance of the Mall and only 20 minutes out from downtown Baltimore and the harbor. Hotel was vey clean friendly staff and the bathroom was awesome especially the shower.

Miinukset: a little issue with the heating unit the heat wouldn't go down it was a inferno in the room bit it was addressed and we went out to dinner by time we came back it was fixed. And buy your own snacks etc.. 2 bags of little chips cost me $5.00 (smile)...

Plussat: Complimentary breakfast and the food options were good, indoor pool for family is always good, room was nice and cozy!

Miinukset:  

Plussat: Bed and pillows comfy. Not too far from Maryland live

Plussat: Had a mediocre experience at first but once speaking to corporate - things were resolved.

Miinukset: An initial issue with TV service.

Miinukset: The room smelled musty. The shower did not drain and covered the bathroom floor with water so using the sink you were standing on a soaking wet towel

Plussat: Location was great, very clean, comfortable beds and friendly staff.

Miinukset: Our tub didn’t drain well and they accidentally put us in the wrong room and called while we were asleep at 1130pm about the issue. That issue wouldn’t stop me from staying there again!

Plussat: The friendly staff, breakfast, use of the common area and the pool

Miinukset: From the pics when I booked, it looked like a suite. There was a tiny table which I thought there was a dining table.

Plussat: My visit was excellent.

Miinukset: No.

Plussat: The service was great. I called them and they picked me up from the airport at 1AM! Great room, comfortable bed, nice clean shower.

Miinukset: That I arrived too late to spend more time in bed!

Plussat: Front staff and breakfast

Miinukset: Toilet was stopped up had to request to be moved to another room. They offered me a plunger....

Plussat: The staff was willing to go above and beyond to make our stay perfect!

Plussat: Breakfast selection

Miinukset: No

Plussat: Everything was great!!

Plussat: Very quiet and the bed was comfortable . It was clean the breakfast was great. I will definitely stay again

Miinukset: No

Plussat: Very clean

Miinukset: Breakfast wasn’t good. We had to activate our key twice.

Plussat: The cafe next store was quite convenient and had great coffee

Miinukset: Nothing

Plussat: Great dinner and the staff was awesome

Miinukset: No issues

Plussat: The location by the airport was handy.

Miinukset: I was disapointed that the airport shuttle service only started at 04.20 - I needed to be at the airport before that and had to take an uber. The shuttle to the hotel on the previous evening also took quite a while to arrive, and meanwhile I could see other hotel shuttles were regularly servicing the airport.

Plussat: Tv size/modern room

Miinukset: Dog friendly

Plussat: It was very clean.

Plussat: Price

Miinukset: Nothing

Plussat: 1. The room was comfortable and clean. 2. The desk staff was extremely welcoming and engaged. 3. On Monday, Tuesday, and Wednesday nights, the hotel serves a simple dinner - salad, main course, side, and beverages. The quality was very good.

Plussat: Pet friendly but does not smell like pets AT ALL! We have a dog that we bathe once a week and is house trained and it is never acceptable to smell that stinky dog smell in other hotels. Well done!!

Plussat: Staff was very friendly! Dinner was great!

Miinukset: There wasn’t a lot of hot water in the evening.

Miinukset: The design was wonderful for noise control....in the hallway one could hear children and loud talking but once in my room it was perfectly quiet.

Plussat: Comfortable room, good location...coffee in the lobby every morning

Plussat: The breakfast was expensive though offered a wide variety of food and it looked to be of good quality. Dinner was very good and on par with other restaurants in the area though we did not try the other places. While limited variety food was well prepared especially the vegetables. Waiter was very personable and check on us often. Rooms were clean and well appointed. Bed very comfortable and overall halls were quiet. Shuttle was great!

Miinukset: Thought breakfast overly expensive. Very convenient to the airport, but not an area I would feel I would be comfortable walking around.

Plussat: Condition and cleanliness of room.

Miinukset: Everything was fine. However, when checking out, I had to wait for close to 10 minutes for the front desk employee to return to assist my checkout process. No idea where she was.

Miinukset: Checking in took 2 hours terrible should be refunded the hotel had computer issues but we had been allset they required a card and they swiped it about 10 times they did not know what was going on unexceptable

Plussat: Area, clean and queit

Miinukset: No

Plussat: It was close and convenient to the airport.

Miinukset: N/A

Plussat: Gym, staff

Miinukset: I didn’t like the pillows, I thought they were too thick and hard.

Plussat: Availability

Miinukset: Nothing

Plussat: It was just a 5 minute shuttle ride to the airport; also it had a very good restaurant inside the hotel. I had a very short stay, about 21 hours so I did not experience many amenities. The staff was great!

Miinukset: The a/c unit is right next to the bed and blew cold air over the bed. It was a fall day and cool when I was there and I did not want it too cold but did not want it too hot. Wished the air blew up in the air instead of across the bed.

Plussat: The staff were very nice and helpful. I got in late and requested the shuttle for the morning flight. The shuttle waiting when I arrived in the lobby and they knew my name and room number. That was the first for me. It was a good experience.

Miinukset: Everyting was great.

Plussat: Bathroom sink drain was slow. Room was very clean. Coffee in the room was Keurig. Nice touch. Breakfast was good. I ordered from the menu. The buffet looked very good.

Miinukset: Parking is somewhat limited.

Plussat: Hotel room had fridge & microwave. I really appreciate that.

Miinukset: Room had standard shower head. More & more often I am seeing showers with hand-held shower attachments. I really think they should just be standard. I am in chemo & that attachment comes in handy.

Plussat: Breakfast was great. Bacon could of been cooked more crispy

Miinukset: Waiting for shuttle to get us back to the Hotel. We must of called 5 times. We had hot food that was cold by the time we had to wait for shuttle.

Plussat: Food was plentiful and good!

Miinukset: That I had to leave.

Plussat: Location and overall comfort.

Miinukset: Breakfast. The food was tasteless.

Plussat: Location to Casino

Miinukset: The housekeeper left room door open

Plussat: Close to many restaurants and shopping areas!

Plussat: Location and the staff

Miinukset: No the hotel was clean and very comfortable

Plussat: Location and breakfast

Miinukset: The top sheet on our kingsize bed was too small, appeared to be a queen size.

Miinukset: A/C did not cool well

Plussat: Comfortable beds. Overall clean.

Miinukset: Bathroom was not clean, has some mold and residue. It also didn’t have a bathroom fan, so 1 bathroom for 4 adults and 2 kids was hard. One of the shuttle drivers was quite sassy and defensive. Not the most pleasant company, specially when we weren’t looking for issues.

Miinukset: The maid was tried to clean our room twice before checkout time and was too pushy.

Plussat: Location and amenities

Miinukset: Nope

Plussat: location and comfort

Miinukset: breakfast

Plussat: Free breakfast and amenities such as fridge and microwave. Good distance from outlet mall and casino.

Plussat: This is the BEST 2.5 star hotel I have stayed in (it was actually better than some 3 star hotels I have stayed in). Great staff, comfortable, clean and peaceful room, good breakfast, plenty of tv channels, etc. I will definitely stay here again!

Miinukset: N/A

Plussat: The staffer  at breakfast. She is amazing and truly a blessing to anyone she encounters. I have never met a server so pleasant. She loves people, life, and her job and it shows. I can’t say enough wonderful things about her.

Miinukset: Bathroom lock was broken. Il

Plussat: My hotel stay was short but comfortable. The price was in my price range. The beds we’re comfy and the staff were nice. Staff called to make sure I had everything I needed and let me know that if I needed anything else I could contact them at anytime.

Miinukset: N/A

Plussat: the front desk was friendly, efficient and helpful! Breakfast was always fully stocked and tasty! Shuttle bus driver was very helpful and nice.

Miinukset: N/a

Plussat: Proximity to lots of shops, the mall,the casino, lots of things to do.

Miinukset: Elevators were stained

Plussat: Very nice hotel

Miinukset: Nothing I didn’t like

Plussat: Great location close to airport! They have shuttle service to airport! Lobby very nice and clean! Staff was very helpful!

Miinukset: On Site it tell you they have jacuzzi inside room I paid for jacuzzi suite when i got there there’s no jacuzzi

Plussat: It was very clean and they where nice

Plussat: Breakfast was excellent; plenty of eggs and meat. Shampoo and Conditioner in bathrooms was very good quality.

Plussat: Location

Miinukset: No

Plussat: Rooms were excellent, beds comfortable, breakfast good.

Miinukset: NO

Plussat: Clean and comfortable

Miinukset: No,all was good

Plussat: The breakfast was great! The shuttle bus was the best!

Plussat: This was an amazing stay! Comfort and cleanliness was perfect. Although a short stay I would go back in an instant. Very helpful and friends staff!

Plussat: The facility was incredible! It has been updated so everything was extremely clean!

Miinukset: Only problem was that your site said public parking was free without a reservation. We got there at 9:30 pm and were told we could not leave our car there because the lot was full. It was also NOT free. It costs $7 a day!!!

Plussat: Great location, quiet, friendly staff

Plussat: Friendly staff. Nice accommodations for a weekend wedding party including shuttle to the wedding venue.

Miinukset: Room (with king bed) was small. Closet was tiny!

Plussat: Room & amenities were fine.

Miinukset: Staff was very single tasked, not able to juggle very well. Also does not seem to be enough parking?

Plussat: Breakfast

Miinukset: No

Plussat: Staff was very friendly, clean rooms and the beds were very comfortable

Plussat: The staff was very courteous and professional.

Miinukset: The mattress wasn't very comfortable. Too lumpy and not even

Plussat: We needed to stay near the airport, early flight in the morning. The hotel lives up to it's reputation and the breakfast was wonderful. We will stay there in the future.

Plussat: The area room set up was different from posted

Miinukset: The room set up look nothing like pictures stuff didn’t clean rooms

Plussat: Both shuttle drivers were very helpful and friendly. The front desk attendant saw me once and remembered my name. With a skill like that, she should run for elected office!

Plussat: Felt homey as if at a family member’s house we enjoyed ourselves

Miinukset: The jacuzzi being closed but I know that was due to the weather

Plussat: The room was spacious with plentiful amenities

Miinukset: Someone defecated in the shower. It clogged the shower and stunk up the room. Tried to get it adressed by front desk and was ignored

Plussat: Hotel employee handled all of my request-awesome staff! The property is away from all chaos providing a home away from home. The free hot breakfast was great as well. Outdoor electric grill worked great! I used aluminum foil on grill to cook

Miinukset: More security. One night while outside a man came in and kept pacing and watching us. By coincidence Security did come and that is when the guy left. Once it gets dark and no one is out then go inside. Clean the grill-don't cook meat directly on the grill

Miinukset: There were no wastepaper baskets to be found in the room. I neatly piled up my trash in the hallway.

Plussat: The hotel location was very centrally located. Room was clean and the staff were very professional.

Miinukset: There was no way to get from my room to the hotel lobby with out going outside. Going outside is not bad but when you are getting breakfast and there is no seating and having to take you meal out in the rain to go back to your room is unacceptable

Plussat: Nice comfortable suites with kitchen

Plussat: Best hotel experience at BWI I ever had. The suite was spacious, very clean and quiet. Breakfast was excellent. Hotel employee provided great customer service at arrival.

Plussat: I Booked a smoking room. It was clearly stated on my reservation. That's a rreason that I booked. I wanted to inform the checkout staff of the issue at checkout. I wanted to make sure that I would not be charged extra. She said that they did not have smoking rooms and I hope that they dont come after you. This needs to be adjusted on the site, i guess. Now to check my acct.

Miinukset: I didnt appreciate the clerk saying that to me. She should have checked the site and noted my acct of the mishap.

Plussat: Full kitchen.

Miinukset: Having to go outside to get to the lobby and other areas of the hotel. The cabinet doors were missing from the sink by the bathroom. We had to ask numerous times to get the soap dispenser refilled.

Plussat: It was comfortable and clean

Miinukset: Over charged my visa card

Plussat: I would say that this hotel is just okay. It didn't strike me in any way other than just a normal hotel. Nothing was done to make our stay extraordinary. We weren't made aware that they charged for breakfast so when we saw a full table full of breads, bagels and a toaster we assumed that it was serve yourself. We were wrong.

Plussat: The location was perfect for a date night at Prime Rib.

Miinukset: The computers were down so check in took an hour. Also, our air wasn’t working so it was hot bejesus. They were sold out so we couldn’t even switch rooms.

Plussat: Clean rooms, much appreciated. Courteous staff, quick check-out in the morning.

Miinukset: It was advertised that coffee/tee was always available. The containers were empty. The hallways were extremely hot and sticky. It would have been nice to have an early morning breakfast, we left after 6 am and it was not ready. Had to purchase own toiletries as there weren't enough available.

Plussat: Pillows

Miinukset: Front desk at late hour was a little curt

Plussat: Everything

Miinukset: Nothing

Plussat: The staff was super Friendly and very professional!!

Miinukset: The bed Pillows was the worst I’ve ever slept on!!!

Plussat: Great service

Plussat: The location was great and it was very clean on the exterior.

Miinukset: No complaints. The staff was friendly also.

Plussat: The breakfast was great and the location and the service was excellent

Miinukset: The only thing was being greeted when you walk in would have been nice

Plussat: 4 star property

Miinukset: There was an $8 charge for parking that I did not know about. The hotel was in the middle of nowhere in comparison to other properties that offer free parking. I also noticed the toiletries were half used which concerned me about the overall cleanliness.

Plussat: Nice location. Clean room upon arrival. Friendly staff upon arrival.

Miinukset: No room service next morning. Waited from 9-3:30pm, had to call front desk to get fresh towels and wash clothes, you may have to do the same. Saw carr eight by our room but they never stopped to clean

Plussat: Modern Clean Nice staff

Miinukset: Even though I stayed at the hotel for the days I was there, I didn’t just leave my car you still have to pay for parking. It was $8/day. Not a huge amount but not an expense I was expecting.

Plussat: Nice hotel. It seems to have been recently remodeled

Miinukset: Nothing

Plussat: Wonderful bed and linens. Good shower. Exceptional breakfast.

Miinukset: We booked after seeing that no pet fee would be assessed. We were then notified via email that there would be a $50 pet fee. I screen shot the “no pet fee” policy and asked for the fee to be waived. It was, but we were told repeatedly that “in the future” the fee would be assessed. It made us feel as if we were getting away with something, when we had made the booking based on the hotels own assertion that there was no pet fee.

Plussat: Super clean Great value. Shuttle service is wonderful

Miinukset: Nothing

Plussat: All good

Miinukset: All good

Plussat: It was very close to the mall, restaurants and casino I enjoyed my stay and the bed was comfortable The room was clean and I liked the full size refrigerator

Miinukset: I had to wait forever to be waited on over 25-30 min

Plussat: Location was convenient for my stay.

Miinukset: Only had 1 glass in the bathroom and 1 spoon in the kitchen. While it didn't hinder the stay it demonstrated a lack of attention to detail. In-room safe didn't work. Upon arrival, had to wait 5 minutes for someone to show up at the desk. Apparently the staff was on break.

Miinukset: You can hear a lot of noise from other rooms and outside noise from the highway

Miinukset: The lady at the desk was rude, slow, claimed they were booked until I found a room online.

Plussat: Location

Miinukset: Lack of hospitality of staff. Up keep of room (cleanliness)

Plussat: Everything

Miinukset: Staff was super

Plussat: Good rooms, amenities & service.

Miinukset: Parking can be challenging.

Plussat: The hotel was awesome. The price we paid was fantastic and we got more than we expected. We would stay there again.

Miinukset: 1 staff member had attitude the entire time we were there. And unfortunately she worked during the day. The night clerk made up for the others attitude, the night clerk was fantastic and had a great attitude the entire time.

Plussat: Everything

Miinukset: Conveniently located in the center of everything.

Plussat: the location is great lots of food & shopping very close by

Miinukset: the Mattress was very uncomfortable

Plussat: 2 bedrooms

Miinukset: I thought 1 of the bedrooms would have had 2 double beds instead of just 1.

Plussat: I enjoy this property always clean in friendly

Miinukset: Need to update the beds

Plussat: It was like a studio apartment!

Miinukset: Room had an Unpleasant smell to it

Plussat: Check in was great...desk clerk made us feel right at home - great job!! Rooms are real nice and kept clean - good housekeeping staff.

Miinukset: the price - it's a little pricey for pleasure travel - can't stay very long - actually cut a day off this trip, Whatever the "quoted" price then there's another $20-25 additional charges - fine when you travel on the taxpayers, I mean governments account but not a vacation price.

Plussat: Free Breakfast

Miinukset: Paid parking

Plussat: The location, and the friendliness list at the front desk

Miinukset: I had not checked out and the maid went in my room because she thought I left, she removed my watch and my tip, when I came back to the room and confronted her she was able to retrieve my items. I feel very violated in the front desk manager on that morning which was Friday, January 2 did not care at all, his excuse was she must’ve seen me leave the room, but I don’t understand what it matters if I left the room since I had not checked out, it was only 930. He absolutely had no concern Make make sure he told me it was my fault because the maid must’ve seen me leave the room. It’s a shame when a manager has such disconcert For paying guests. I’m glad that I had not left valuables in the room as the front desk manager did not seem to care at all. I’m guessing that he did not even have a conversation with Maid because he wasn’t even interested in which one she was as they were three or four on the floor. Everything else Was great, it’s a great property and too bad they had such a weak link.

Plussat: I was bitten and my family by bed bugs. I had a allergical reaction and had to lrave earlier and pay for more transportation. This was a birthday trip that was ruin on day one.

Miinukset: Bed bugs

Plussat: Very clean and the staff was very friendly.

Miinukset: We had to take a lot of time to get there from south I-95.

Plussat: Convenient Pretty Very Clean

Miinukset: Na

Plussat: The staff was amazing! There were a lot of restaurants. Everything was close. Valet and bellhop were fantastic. Beds were super comfy.

Miinukset: The room service tablet wasn't working.

Plussat: I thought the location was excellent. It made looking for the items I forgot easier to find.

Miinukset: I stayed in room 1524 during my stay. I wish the water pressure was better. The water pressure was low during my visit.

Plussat: The shower was excellent. The restaurant and bar were also excellent.

Miinukset: The hot water in the sink was slow to heat but the shower was hot instantly. The light switch for the floor lamp was hard to use. The shower door did not stay closed to the seal. When the casino was crowded patrons were still allowed to play more than one machine.

Plussat: Location

Miinukset: No bathtub

Plussat: That you had a lot of places you could go and walk right out in the mall.

Plussat: I like the style of the rooms and the staff is always welcoming.

Miinukset: There was a mildew or stagnant water smell in the room

Plussat: Furnishings very nice. Excellent service. Loved the Vespas!

Miinukset: Not a lot of choice for coffee spots.

Plussat: I loved how clean and friendly the hotel and staff were. Everyone was welcoming and went the extra mile for our comfort.will come back again!!!

Miinukset: I didn’t like that an insurance fee would be charged along with the actual cost of the room. None of that was mentioned when initially booking and I was discouraged because I had to downsize, HOWEVER when doing so they still explained everything and even let me know that the insurance fee was REFUNDABLE so I definitely appreciated the stay

Plussat: The staff was very helpful and the room was clean and spacious!

Plussat: Everything was great

Miinukset: N/A

Plussat: The front desk staff was nice. They gave us a huge suite with two bathrooms.

Miinukset: The bathroom had not been cleaned very well. It was a real turnoff and colored my perspective on this hotel.

Plussat: The staff! They were very friendly.

Miinukset: Nothing.

Plussat: It's really close to I95, we stay there for a day in our way home, if driving it offers a great place to stop, sleep and find good food near by, in general we liked the hotel, it was quiet and good breakfast.

Miinukset: NA

Plussat: Room was clean and comfortable. The shuttle service to and from the airport terminal was fabulous. Being able to park your car at the hotel while you are away is a definite plus,

Miinukset: The only negative comment is having to walk through cigarette smoke when entering or leaving the hotel. This area should be moved for the smokers.

Plussat: Quiet and comfortable. Shuttle was on time and we got to BWI with time to spare.

Plussat: The only thing that was good were the waffles and the cookies

Miinukset: The sausages were half done and the eggs were like patties horrible

Plussat: Perfect location. Right across from parking.

Plussat: The staff was super friendly

Miinukset: The rooms need updating. Things are a little frazzled

Plussat: Convenient location. Friendly staff.

Plussat: Staff were very friendly and room was clean