Helena hotellia

Plussat: Staff very helpful / Bathroom sparkling clean / Room was clean and inviting / HOTEL WAS FULL BUT WE DID NOT HEAR ANY NOISE from the rooms on either side of our room NOR THE POOL WHICH OUR ROOM OVERLOOKED!! LOVE LOVE LOVED THE HOT BREAKFAST & WARM COOKIES

Plussat: Location and cleanliness.

Miinukset: No.

Miinukset: The lack of outside maintenance, the parking lot was not plowed for snow which I had to walk across as snow filled the tops of my shoes. The only thing I saw was just one poor guy trying to clear the back entrance with two snow shovels side by side.

Plussat: Excellent service. Excellent location.

Plussat: Located in remodeled downtown.

Plussat: Location Breakfast buffet Airport shuttle

Miinukset: Slow draining shower, easily overflows.

Plussat: The rooms had a good bed, good WI-FI and a shower with good water pressure. Also, the Town Center where the hotel was located was lovely. The dining facility and bar next door were excellent.

Miinukset: There was nothing we did not like about the hotel.

Plussat: Very nice hotel.Have stayed here 3 or 4 times...

Miinukset: A little trouble with gift card on check in..

Plussat: Location Breakfast

Miinukset: Nothing

Plussat: Friendly staff, cookies at the counter were a nice touch, roomy, and excellent breakfast.

Miinukset: Parking was free but a bit challenging to get to.

Plussat: It's a beautiful hotel, with really good beds and a wonderful shower. An amazing breakfast is included. All staff seemed very happy and very personable.

Miinukset: We were in a "patio room". The patio is concrete on the lower level without trees, garden, etc (at least in fall/winter), in other words kind of like looking at a concrete wall. No view at all. Also cigarette smoke drifted into the room from somewhere.

Plussat: Friendly staff, knowledgeable about local area. They smile... Breakfast area is warm and inviting. I love this place.

Plussat: Easy location

Plussat: Easy to find. Good downtown location

Miinukset: Parking was limited.

Plussat: The staff members were helpful and friendly, going out of their way to assist. For example, the airport shuttle doesnt normally run on Sundays. The desk clerk made special arrangements for us

Plussat: Great location in downtown Helena... such a comfortable place and very clean. Staff was awesome...

Plussat: Very clean, over the top hospitality. Free shuttle. Beds were the most comfortable I’ve experienced when staying at a hotel.

Miinukset: Room trash cans could be a little bigger. Stretching here because there’s really nothing not to love.

Plussat: The staff was very friendly and the room was clean.

Miinukset: Horrible breakfast!The selection was very limited and we didn't even get everything we ordered. The blueberry pancakes came without blueberries, my waffles with whipped cream/berries came without whipped cream. NOT worth the 25 dollars. No free coffee!

Plussat: Hotel is nice with good location and access. Not too big with good room organization. Laundry available 24 hours and gim room is perfect. Small and nice place to take a coffee

Miinukset: Not really have. Only on the rooms closest to the elevator are noisy.

Plussat: Breakfast was good and the location perfect. It was centrally located in the old section of the city and walking was easy to shopping and dinning.

Miinukset: At your restaurant one of your dishes was described as very mild. The meatballs were extremely spicy and my wife could not eat them. We traded dishes and I have to agree they were HOT.

Plussat: The desk staff recognized me from previous visits...they are always extremely helpful!

Miinukset: My room was not cleaned by 2 p.m. and when I saw the housekeeping staff, she asked if I needed anything. I would've like my room cleaned, but just asked for clean towels as I wanted to spend time in the room.

Plussat: The Holiday Inn Helena was much more than I expected. The young man who checked us in was extremely courteous and friendly. The cleanliness was exceptional, the bed was very comfortable, best part was the pillow, the food was very good. Will stay again.

Plussat: The suite was lovely. The location was great.

Miinukset: I have no dislikes.

Plussat: Nice clean comfortable rooms. Breakfast was great. Pool was very nice

Plussat: the staff were very friendly and helpful.

Miinukset: not a dislike but, i've stayed here a few times and always end up in the same room. not bad just odd.

Miinukset: Reserved a room with two queens. Got to the room and it was a king bed with a couch that had a pull out bed. Went back and ask the counter person and he said “you do have a room with two queen beds”. I told him we did not and gave him our room #. He looked at his computer and said “I see what happened, you booked the room with booking.com. Their system doesn’t talk with our systems and sold the room and now where overbooked so we upgraded you to the king room.” I reserved two queens because it was me and my daughter and her friend staying the room. The pull out bed was very uncomfortable! Would not recommend getting the room that has the pull out bed.

Plussat: The staff was amazing and helpful. We loved they had the shuttle service to take you where ever you wanted to go.

Miinukset: It seemed our shampoo and lotion bottles were half used.

Plussat: How clean it was. The staff was incredibly professional.

Miinukset: This is definitely NOT a fake review. This hotel exceeded my expectations. The staff was amazing! The breakfast is SO good.  Hotel employee were beyond friendly and sweet. If you are in the area and need a place to stay go to this hotel! SO HAPPY!

Plussat: very clean room

Plussat: Breakfast

Miinukset: I refrigerator stunk because somebody must have put something in there that got rotten. We only got one soap for two days stay. And the lobby was under construction which we didn’t know until we got there. I never have stayed there had I known there was construction going on.

Plussat: The staff was very helpful.

Plussat: Didn’t have the breakfast. The time I was able to sleep in was very comforting, didn’t have to worry about hurrying to check out.

Plussat: I stayed in a King suite and enjoyed the size of the room and the quality of the furnishings.

Miinukset: The room was loud. I could hear people talking out on the sidewalk and in the room next door.

Plussat: all staff very helpful and friendly, very clean nice size room, excellent breakfast

Miinukset: wouldn't change anything

Plussat: Larger rooms, clean and comfortable

Miinukset: Pool was closed for resurfacing...we would have stayed somewhere else if we had known this ahead of time. I think it would have been nice if management had arranged pool use for guests with another hotel in town during this down time, but they said they couldn’t offer us anything like that.

Plussat: Great hotel! Have stayed here several times, never disappoints!

Miinukset: Nothing.

Plussat: very good needs to be hotter had stuff to make breakfast burritos but had sausage patties. need more choices.

Miinukset: everything. slept great. could you possibly give a price break for people that come for medical reasons.

Plussat: The pool area was very clean and at a perfect temperature. The breakfast offered many choices.

Miinukset: The bed was really uncomfortable which is surprising for this hotel chain. Wish the housekeeper would've left more toiletries because ours were lost at airport.

Plussat: Fireplaces and pool open til 11pm

Miinukset: No ice machines available to guests only pre bagged ice. Also wasn't given late check out because was told 6 other people had asked. Thought my reward level gave me automatic late checkouts.

Plussat: Staff was very friendly. Pool was great. Breakfast was good. The beds were very comfortable.

Miinukset: No coffee in breakfast room on Sunday morning. Thermos were empty and no one refilled. Everything else was very good and plenty of.

Plussat: Velvet the assistant Manager reached out to me via email and her and Robert upgraded us to a corner fireplace room for our Anniversary. They also made us a gift basket and wrote us note. It was amazing to see such personal details done and such personable staff. Will definitely come again and recommend!!!

Miinukset: N/A. The property is beautiful, well kept and the breakfast was superb.

Plussat: All was great.

Miinukset: No

Plussat: Great location next to freeway.

Plussat: Love the lay out of room.

Miinukset: Breakfast was lacking

Plussat: The sheets and cleanliness

Miinukset: There was no microwave or fridge in the room.

Plussat: The complimentary breakfast was done very professional and the fitness room was excellent

Miinukset: I hated leaving so soon.

Plussat: Breakfast

Miinukset: Parking was not great.

Plussat: The Staff was so friendly & Helpful, our room looked Spotless, very Comfy bed & plenty of nice soft towels...unlike so many other Hotels we have stayed...great breakfast...We loved it & will stay again for sure !!! +10

Miinukset: No mini fridge

Plussat: good location, lobby and breakfast

Miinukset: parking lot noise at 2:30a

Plussat: Location and friendliness

Miinukset: We had to have our keys reset every time we left the roo.

Plussat: Great location to services and highway. Clean bedding and bathroom. Welcomed breakfast. Would sleep again.

Miinukset: Fixings beginning to look tired. Unable to close curtains fully.

Plussat: Great location. Very friendly

Miinukset: None

Plussat: The hotel was located near every attraction, we wanted to see in Helena.The staff of Tiffany and Garrett saved my bacon. I left my wallet at their establishment. They called and the trip was saved. Great hotel and better people.

Plussat: Staff was super friendly.

Miinukset: The sofa bed was very uncomfortable and walls were thin so we could hear every thing. The breakfast was substandard. Cold eggs, warm smoothies.

Plussat: Very clean and quiet ... the doors on the rooms close quietly ... the hot breakfast was good ...

Plussat: The room

Miinukset: Pool hours and waffle machine didn’t work

Plussat: Location

Miinukset: We were not informed that this hotel was under construction. The pool was closed and the hotel was noisey. Sketchy staff and felt uncomfortable going to my car alone.

Plussat: Great breakfast

Miinukset: The hotel had contruction all over the place. It flooded and they didn't tell us before we made the reservation the whole place is u dry construction and fans everywhere and messy uggggh

Plussat: Friendly staff. Clean spaces.

Miinukset: Internet was slow, and option to upgrade required additional charge.

Miinukset: We should not have paid full price for a place that was in the middle of damage repair

Plussat: Nice and clean. Had a guest laundry facility which was a plus. Good location

Plussat: The staff was friendly, the room was clean, and the complementary breakfast hit the spot.

Miinukset: The bathroom fixtures need replacement in room 108.

Plussat: Staff was great

Plussat: Marriott Brand

Miinukset: Firstly, let me say I'm a frequent flyer of all Marriott products and long term rewards member. So, I was very shocked to have the experiences I had at Fairfield Helena. Dirty room, broken toilet, broken fridge, moldy ice bucket... all I need to say

Plussat: The hotel was very clean and the room was nice. Overall good experience.

Miinukset: The price was high for 2.5*

Plussat: Over charged from quote of 119.00 charged card 150.00

Plussat: Clean, nice rooms, courteous service.

Miinukset: Fix the fire alarm so we don't get waken up at 2:00 am!

Plussat: Bed

Miinukset: Counter not staffed

Plussat: The coffee was good but the staff didnt keep the water dispensers full for drinking.

Miinukset: The towels were not folded correctly. They're point of sale system didnt link with my booking company so paying for the room was a hassle. The booking company said they had a pool but there was only a hot tub.

Miinukset: We are not from Ct as in where guest is from.

Plussat: Loved the soft and cushiony mattress cover on the great bed. Ordering a full breakfast and having it prepared special for me was an experience I don't think I've ever had in any other hotel. The staff was exceptional. Very helpful and friendly.

Miinukset: no

Plussat: Staff is friendly. Hot tub is so champ and feel nice. Fresh cook for breakfast.

Plussat: Friendly staff, nice rooms, great location.

Plussat: selection & quality/

Plussat: Very cozy

Miinukset: Nothing bad

Plussat: Accomidating and kind

Plussat: It was very nice having freshly cooked breakfast with a good selection of breakfast foods - even porridge! thanks for the good effort in the breakfast department.

Miinukset: It was very noisy at night in the room when taps were run. Also could easily hear people talking in the other room. This made sleep more challenging. Less sound proof than most other similar hotels we've stayed at. The breakfast was good but not the plastic cutlery!

Plussat: It is it’s closer to downtown

Miinukset: The front desk staff need to do a better job welcoming people

Plussat: Breakfast was great and staff was excellent

Miinukset: Lighting could have been brighter

Plussat: Staff was very Friendly and helpful

Miinukset: Our room was a little smaller in the past we have had an average size room

Plussat: Breakfast was ok. Not really hot. But was warm. Selections were great.

Plussat: Comfortable bed We could control temperature to our liking King bed

Miinukset: N/a

Plussat: Location was good.

Miinukset: Hardly anyone staying at the property and they put us beside noisy neighbours. :(

Miinukset: 1 Queen bed for 2 Adults is not at all acceptable & we had to pay extra to change to a king

Plussat: Free breakfast and coffee

Miinukset: THE TRAIN NOISE!

Plussat: The room was quite.

Miinukset: Hair is the bathtub toilet, and counter. Floors where dirty, the trash cans had garbage in them. The breakfast was poor and the food still frozen in the slow cooker.

Plussat: Convenient with everything that I need at a reasonable price

Plussat: The room was clean and roomy!

Miinukset: The hotel is pretty dated in the lobby and common areas.

Plussat: The room was clean and well appointed. It was quiet, in spite of being next to the freeway off ramp .

Miinukset: The breakfast was just mediocre. The only fresh fruit available was apples. Granted, I was at the end of the breakfast hours, but I believe they should have a sufficient amount and variety of fruits for their guests, regardless of when they eat.

Plussat: Close to location of dentist

Plussat: Convenient location. Room air conditioner worked well in record high temps.

Miinukset: Continental breakfast was very disappointing. Imitation eggs, driest biscuits, breads, and muffins I've ever had. Coffee, yogurt, and waffle maker were the only thing I found satisfying. Third floor hallway was not air conditioned in 100 degree weather.

Plussat: The Quality Inn was a great place to stay! Friendly staff that really went above and beyond! I will gladly stay again!

Plussat: Comfortable bed and lots of plug ins for device charging. Great shower head.

Miinukset: Shower did not drain well.

Miinukset: Terrible sounds all night Wife bitten by bug

Plussat: This hotel is always immaculate and the staff could not be nicer. Our experience is always outstanding here.

Plussat: The cleanliness of the room and the friendly staff were my favorite parts. There was a lovely bar area in the lobby with a fireplace that we really enjoyed.

Miinukset: I really didn't like that we had to pay $10.95 for the breakfast buffet every day. Most hotels I stay at have a complimentary breakfast and I feel like, with how nice this hotel was, a complimentary breakfast should have been included with our stay.

Plussat: Close to the airport, easy check in.

Miinukset: The door closest to my room opened to let you in, but then did not open to let you out, so you had to search for another door. The heater was loud and the temperature would not change above 63, so it was cold.

Plussat: Big room and fireplace

Miinukset: Paper thin walls could here everything in the next room

Plussat: Very clean had good coffee, water in the room, near the hospital, plenty amenities ie food and drink ambiance

Miinukset: Receptionist sent me to park opposite end of where my room was.....Parking F rather than B....then the room key wouldn't open the door to get in building even though it turned green to come in. Didn't care for the room photography....out of focus...

Plussat: Everything we needed was here including bar, restaurant, laundry and coffee!

Plussat: Staff was very nice

Miinukset: Checked in at 11pm and due to lack of rooms was upgraded to king suite. Appreciated, but there were 3 of us and needed 2 beds. Sofa bed had bad urine smell and shades would not open or close. Told staff night that night and next morning and nothing done.

Plussat: The breakfast was amazing. Everything tasted great and all items were fresh.

Plussat: The hotel was close to many restaurants.

Miinukset: The front desk couldn’t find our name at first, then the front desk gave us the wrong key card.

Plussat: The restaurant and bar were open until 11-12 at night. That was perfect because I needed a meal and didn’t want fast foods.

Plussat: Location Bed choice

Miinukset: Mattress was not comfortable Room was not very clean. Coffee maker had dust on it that looks like its been a while since cleaned

Plussat: Nice place

Plussat: It was wonderful. Very clean, comfortable etc.

Miinukset: I wish there were more vegan friendly options for breakfast.

Plussat: Staff was amazing, breakfast excellent, coffee alwayscavaikabke..

Miinukset: Room was a little dark even with all the lights on and the shower made a air in the line squeal

Plussat: great location, clean, nice

Plussat: It was good

Miinukset: I like it , great staff

Plussat: Value was good. They even had soup out in the evening...

Miinukset: Room was not super clean...vents dusty and chairs stained. The location was ok except noisy if the window was open. Towels were very thin.

Plussat: The location was convenient, breakfast was good

Miinukset: The towels were like thin sandpaper. There were some issues with the heat not shutting off in the room, and the air was very dry.

Plussat: Clean room - friendly staff. Location is great - easy from / to freeway.

Plussat: There was chili, soup, salad and rolls in the evening. Also, the breakfast was really good.

Plussat: Clean. Friendly service and staff. Location easy to access of highway.

Miinukset: Towels like sandpaper and the size of a tissue. Good grief.

Plussat: Friendly staff, clean quiet room, good breakfast

Plussat: Bed was comfortable, bathroom was very clean and staff were very friendly and helpful.

Miinukset: I could hear the bathroom noises (water running, shower) from the room above.

Miinukset: Homeless shelter across street. No coffee maker in room. No hair dryer in room. Internet didn't work. Cable TV only. Had to take pet across street to poddy. Sketchy with homeless folks there BUT didn't have any problems.

Plussat: This property has always had friendly staff and be close to the places I need to get to for work.

Miinukset: The tv was a little small and didn't show the baseball game well.

Plussat: was none

Miinukset: no heater cold

Plussat: Staff and cleanliness

Miinukset: Downtown and away from interstate

Plussat: Very nice folks here and a very clean, comfortable, and quiet room; the three K's of travel rest. Thanks and I'll see you again.

Plussat: This property is a great location and the rooms are clean for the money.

Miinukset: If you stay here on the weekend don’t expect quiet. After traveling all day I wanted to be close to downtown for ease of continuing my travel and close to a place to eat as Helena has many restaurants. Because of the price it attracts the part crowd. Multiple people knocking obnoxiously on many room doors. Partying throughout the night. We got no sleep. Called the manager several times at night with no answer. Called again in the morning and informed us he was aware of the problem. Wouldn’t reimburse our stay or offer any inventives to remedy our horrible stay. Will pay the extra money and stay somewhere else next Helena trip.

Plussat: Nothing the place was a dump

Miinukset: It felt old dirty and infested

Plussat: The only thing nice about this place was a staff

Miinukset: No elevator. Horrible beds needs remodel. Room 101 is very noisy

Plussat: Convenient.

Miinukset: Wondering why I was put into a handicapped room?

Plussat: Price was reasonable.

Miinukset: Room was on a busy street and near the freeway. When checking in, we asked for a quiet room, but were told we couldn’t have a different room because of the deal we got on line? It was after 6 pm and there were only a handful of vehicles at the hot

Miinukset: Front desk staff less than helpful. Neither key card worked and he told me I demagnetize them. Got new ones and they didn’t work either, he asked if I knew how to use a key card - very unfriendly. Same thing happened with the same person the next m

Plussat: Breakfast

Miinukset: Dirty room, hair all over blanket and sheets.

Plussat: Great place to stay. Close fo restaurants. Love how welcome pets are. Would like to see a gluten free bread offered at breakfast.

Plussat: The room was clean and comfortable and the proximity to the inter state was excellent.

Miinukset: There wasn’t much of an issue with anything it was good value for the price we paid

Plussat: Parking

Miinukset: Loud road noise, heating, water sounds from paper thin room walls.

Miinukset: Too many dogs and dog hair on bed covers

Plussat: It was comforabke

Miinukset: Good stay nice hotel

Plussat: Very nice breakfast.

Plussat: It was near the airport & had a shuttle to the airport.

Miinukset: Toilet didn't work. Hair dryer didn't work. spiders & bugs in room. Lampshade ripped & torn. Dust on lamps.

Plussat: They allowed us to switch rooms after the first one should have been condemed years ago. Nice staff.

Miinukset: Old hotel in need of refurbishment. May be the reason people are staying elsewhere.

Plussat: Great room prices, friendly staff, clean rooms, excellent free breakfast! This is our place to stay in Helena.

Plussat: NOTHING

Miinukset: NOTHING, staff rude, unaccommodating, insufficiency trained in customer service. Do NOT recommend ever.

Plussat: It was were I needed to be for my meeting. The beds were comfortable and there was coffee available 24/7 in the lobby

Miinukset: No

Plussat: The breakfast was great. The staff was very friendly and the service was fast.

Miinukset: I had a room in the west building and there was a lot of noise the second night.

Plussat: Very Clean & Comfortable, great office staff

Miinukset: Room 505 has a LOUD engine or fan outside the room that ran all night, so I could NOT sleep even with the TV...I will not stay there again.

Plussat: Location anf breakfast.

Miinukset: Smallish size room.

Plussat: Clean

Miinukset: Nothing

Plussat: The location and the complementary breakfast was great. Room was a great size

Miinukset: The parking lot is going through some construction

Plussat: Quiet and staff was friendly. Free breakfast was great!

Miinukset: Liked it all

Plussat: Always consistent and free pass to Capital City Athletics club

Plussat: We sat in Salt Lake Airport for over 12 hours. We were tried and needed a drink. When we got to Helena defied to stay. Had a really good time!! This place rocks. Have not had breakfast there but sure it rocks!!