Hermosillo hotellia

Plussat: Clean and well maintained

Plussat: We like everything about this place. I would recommend this to everybody! The staff was super hospitable!

Plussat: I liked the locación. The staff was really helpfull. The restaurant was also really good

Miinukset: In the rest room the wall paper was peeling off and i had trouble adjusting the heating unit.

Plussat: Breakfast choices are great.

Miinukset: Breakfast was kind of pricey but the food was great. Would be better to have a breakfast included room rate.

Plussat: I love the stuff, the rooms, the shower, the parking, the food in restaurant. This is now my only choice for Hermosillo.

Plussat: Restaurant

Miinukset: Wall paper on walls need a little repair

Plussat: The dood is amazing and staff always great!

Plussat: Breakfast is very good!

Miinukset: outside noises are annoying.

Plussat: Hotel Personnel very friendly and helpful. Gave me directions how to get to main bus station and repeated them to taxi driver. Restaurant in hotel very good and moderately priced. Reasonably located between airport and downtown. Very comfortable rooms.

Plussat: Beds are very comfortable, nice clean rooms, food was delicious, nice friendly staff.

Plussat: The hotel and rooms were very nice

Miinukset: Front desk was not very organized when it comes to your reservation. They had 2 reservations for me but didn't show that I cancelled one which caused a delay in checking into my room. Also, I later realized that they charged me more than what I had reserved the room for.

Plussat: Nice and clean

Miinukset: Noise Trucks and traffic passing by all night long, usually i fly out for the weekend and other hotels let me park my car there NOT this one they said No WAY plus did not have a razon in front desk

Plussat: Room was spacious and clean. Housekeeper was exceptional. We had a discount in the buffet. Room temperature was very comfortable even though outside temps were quite chilly.

Miinukset: Could have used a couple more towels. Had to go to reception every day to get coffee for the pot in the room. We were given only 2 bottles of water per day though we were 3 adults 2 children in the room.

Miinukset: The hostess from the buffet between lunch and dinner was super rude, room Service take too long they were short staff

Plussat: Nothing

Miinukset: The fact that as soon as I arrive at Hermosillo's International Airport, and go to their booth at the airport, I am told there wasn't a reservation in my name, and that I probably got it wrong. I pulled my smartphone and showed the attendant the reservation confirmation and date it was made (Oct 4) and she then proceeds to tell me that my reservation was cancelled and given to someone who was part of a larger group. And I did not even receive a courtesy note, e-mail or phone call.

Plussat: The soft pillows. And sound proof room. Very convenient

Miinukset: Lady was given key to my room and was just in a towel coming out of shower. Staff at front office called me two times to confirm who I was and when I got in. Pretty rude. Also my shower leaked a ton of water unto the floor.

Plussat: Staff were very friendly. Got there later than planned and no problems with check in. I love the parking set-up feel is very secure for a good nights sleep.

Miinukset: Wife found hairs in one of the beds. And with the bridge there easy pass if you do not know the area well.

Plussat: Noice from Seni Trailers

Miinukset: Clean room, friendly staff, great breakfast buffet

Plussat: Service staff was very helpful and promptly answered all my requests and questions.

Plussat: Near the airport

Plussat: Nothing

Miinukset: When we booked through booking dot.com we asked for pet friendly hotel. When we got there they said no pets......big waste of time!

Plussat: The buffet, the staff and the cleanliness of the room and facilities.

Miinukset: When we booked, it said with free shuttle pick up from the airport, but it didn,t come. We called and said no shuttle to pick us up. We paid for the taxi for 165 pesos. US $ to pesos 15

Plussat: Had to pay for the breakfast. Shuttle to airport was great. Stayed on the way to Cabo,parked car for free, had a late flight coming back,stayed again,will stay again.

Miinukset: Battery dead on my car when I got back. Desk clerk not real helpful trying to find aid.

Plussat: It's just a classy place, and the staff are all so nice. Love the bar, and good food in the restaurant. Outstanding breakfast buffet!

Miinukset: No complaints at all!

Plussat: The location and service of the staff!

Miinukset: The room smells weird! The smell of the rooms is something you must work with!

Plussat: Excellent hotel and location

Miinukset: Nop

Plussat: Room was perfect after a day of traveling! Bed was comfortable, room clean, shower area was large! Wish I could have stayed longer! Breakfast chef very friendly, will definitely stay there again!!

Miinukset: Nothing! There was nothing I could find wrong there!

Plussat: We stay in the fall and spring every year and the staff remember us - door, registration, bar. Great to be remembered.

Miinukset: we were surprised at this bedroom. We have never had one so bad. The king bedroom was very small and was attached/looked at the building equipment (a/c, etc)

Plussat: Size of room, security, silence, climate control, lighting, bathroom.

Miinukset: The super high price, and the location. Food was off the top expensive and GROSS.

Plussat: The buffet is great and the rooms are spacious plus the bed is comfortable

Miinukset: The service in the restaurant is a little slow

Plussat: Nice staff

Miinukset: The bed, how noisy are the rooms so you cannot work

Plussat: View, tv, quietlast time

Miinukset: Towels, no heat, elevator, price for simple breakfast, no coffee in the room

Plussat: Excellent facilities! Great gym and clean pool

Miinukset: They did not clean my room one day

Plussat: staff and location

Miinukset: Air Conditioner didnt work properly in morning

Plussat: Clean

Miinukset: The hotel did not have our reservation.

Plussat: Excellent staff!

Miinukset: All good!

Miinukset: They first gave me a room that was not the one I booked. It was old and dirty. I asked them to change me to a new and more modern room since I payed for a delux room and they did.

Plussat: Very central and easy access to highway heading north.

Miinukset: White bed sheets had black stains, walls had black stains, gym was outdated and rusty.

Plussat: It’s fine for a short trip but no restaurant. Also, I went to get complimentary toothpaste and they didn’t have it and didn’t make an effort to get some.

Plussat: The room was comfortable and very clean. The staff was amazing.

Miinukset: We specifically chose this hotel because it has a pool and served a hot breakfast. We were on a mini vaca for Christmas break with the kids. The pool was under maintenance and unusable. The breakfast was ok, but it would be nice to have a variation on the menu if you're going to stay consecutive days.

Plussat: Breakfast time at the hotel is always the best! The gentleman that helps during breakfast is exceptional and makes you feel like you are a guest in his home. They have managed to have a great balance between family oriented and business vibes through their service.

Miinukset: Anytime you book through a 3rd party like priceline or booking.com, you are more likely to have issues at check in time. Their staff management has to jump through hoops to get you set up with ypur paid reservation. The pool area is on the back side of a main street. When i had my son and his cuusons in the pool, 3 of them were cut by glass.

Plussat: It,s just ok but need to do more

Miinukset: Rooms too small. Breakfast to small too

Plussat: staff always takrs care of me

Miinukset: all was great

Miinukset: Restroom Dirty

Plussat: Staff and food always great

Miinukset: my room was really hot , AC was not turned on, bathroom small

Plussat: Location good, king bed very comfortable. Bummed

Miinukset: Breakfast was not included as it said on booking.com one chair for 2 people, one coffee pod for one cup of coffee and the Kuerig machine did not work. Noise people talking outside all night.

Plussat: The location is good and rooms are modern

Miinukset: we had a big leak in our bathroom roof every time the guests upstairs opened there shower we imediatly called front desk and didn't do anything right away we had to leave and when we got back the roof was torn down and had to wait 1+ hours to change

Plussat: Very clean and secure.

Miinukset: N/A

Plussat: Restaurants was perfect and staff.

Plussat: Staff and food there great at always Location great for me

Miinukset: AC in original room was not working so had to change rooms

Plussat: Great location good restaurant staff made a good Effort to communicate in English

Miinukset: Dirty floor in shower (gravel)

Plussat: staff and food was great

Miinukset: hot water and towels inconsistent

Plussat: Pool area was beautiful,staff were lovely

Miinukset: It was a little noise, but nothing more then what you would expect in a city

Plussat:  

Plussat: BREAKFAST IS TYPICAL, AND FAIR, USUAL EXPECTATIONS

Miinukset: CLEARNER NEED A REMODEL

Plussat: I loved the location and the staff was amazing!

Miinukset: Honestly I liked everything is that ok? Lol

Plussat: The staff customer service was excellent...!!

Miinukset: A/C very noisy and I had a lot of issues with the “room card”, I had to go to the front desk several times to re-coded it; the card wasn’t working in the elevator and neither in our room...!! That is the only complaint about my stay...!!

Miinukset: No fridge, awfull food and taste, no coffee at bedroom !

Plussat: Price

Miinukset: It's a bit old.

Plussat: Price and quality

Miinukset: Rooms were cold. You only get a blanket if you request one. There is a party/club across the street; if you get a room with an odd number, you'll face loud reggaeton until 2am

Plussat: Staff were lovely. Rooms were spotless.

Miinukset: First room had a broken window, we changed. The hotel is next to a very noisy nightclub, that was hammering away even on a week night. Really unfortunate, as its very loud, and the existing windows and insulation don't cut down the noise.

Miinukset: No heat in the rooms in January was a little cold in the room for

Plussat: Good location, nice parking space.

Miinukset: Make sure to bring toiletries with you.

Plussat: No noise in hall ways and best location in down town Hermosillo.

Miinukset: Need maintenance Poor condition of carpet, furniture

Miinukset: Staff not very nice

Plussat: Everything, outstanding service.

Plussat: The confort of a good bed and the quietness of the room.

Plussat: Was exactly what I wanted ,I reserved it on line and was not sure what I had reserved,cab driver wanted to take us to something cheaper so he said . Had to tell him I had reservations but was insisting I needed to go elsewhere,he argued with me,he finally said okay ,lady it was a nice place.

Plussat: Staff was great. The room were adequate and the price was aceptable. Great location near main drag

Miinukset: May need some upgrades: showers, carpets, AC (good but loud). Other than that, good for the money, room is clean and great location for a quick visit to town.

Plussat: Staff was very helpful. There is a great taqueria within walking distance.

Plussat: They never found my reservation and never return my phone calls

Miinukset: I sucks

Plussat: Location

Miinukset: No

Plussat: It was modern and very clean!

Plussat: Close to airport and had a excellent breakfast and a great shuttle service

Plussat: Clean, modern, pleasant facilities. Stayed there before and that's why we returned.

Miinukset: Had to go to a different floor for ice, no big deal.

Plussat: Location near the airport and be able to transport clients to the airport

Miinukset: My airplane was delayed 5hrs and arrived at 1:30am. Hotel transportation was available but unable to pick us up due to airport permits, taxi union, and federal police wanted more money from the hotel in order to pick up clients. Uber unableble either.

Plussat: Breakfast was very good for that type of self serve buffet. Good variety of food, a lot of freshly prepared. Various beverages including juices and of course coffee and tea. Egg whites only as an option!

Miinukset: There was more traffic noise than was comfortable, but that’s the trade off for a central location. A bit far from the freeway and some of the approaching roads seemed to be more pot holes than road.

Plussat: I don’t usually eat breakfast, but it looked good

Miinukset: That I don’t eat breakfast

Plussat: Staff was very professional and courteous. The entire facility was amazingly clean. The room was nice, and quiet. It was overall exceptional.

Miinukset: First . Control to tv wasn't working. Then later on found out shower head was missing . There was water all over the restroom after taking a shower. Very inconvenient!

Miinukset: AC/Heating Unit did not work

Miinukset: Internet does not work at All, jacuzzi with no hot water water.

Plussat: Shuttle to airport.

Miinukset: Facility is old and could use refurbishing. Bathroom sink faucet dripped. Restaurant is buffet only. Room service has a small menu.

Miinukset: No heat in the rooms in January it was a little cold

Plussat: Location and Price

Miinukset: No Hot water, Expensive restaurant

Plussat: Location are great, and customer service, especially at the Restaurant.

Miinukset: Room smell very bad, look like the carpet need to be clean more often

Plussat: The helpfulness and kindness of the staff was amazing.

Miinukset: Furnishings a bit dated

Plussat: Rooms are very small. also bed are very small. We asked for an extra bed but never was brought to us until a night before we left.the food is excellent, the place is clean. staff not so very friendly.

Miinukset: How small rooms are.

Plussat: Location

Miinukset: NA

Plussat: Comfort and clean

Miinukset: They don't have microwave

Plussat: Clean basic room. Smaller than normal, but great for the price.

Miinukset: Breakfast buffet was fairly expensive and not much to it.

Miinukset: when you get the continental breakfast you dont get the same service

Plussat: The place it's ok just they don't clean the room and that's what I didn't like about the hotel

Plussat: Location is good. Front desk and restaurant service were good.

Miinukset: The service was awful. We requested blankets and towels and they were never received. The door of our room was not square and bugs were coming in our room. Beds were okay.

Miinukset: Bed was hard. Can see light from other room through joining door. Here Tv. Continetial breakfast was poor. Rated too high

Plussat: The hotel has a certain, Mexican charm.

Miinukset: The breakfast is bad, get it somewhere else

Plussat: Never had breakfast as it wasnt ready before we checked out. Beds uncomfortable and room cold with insufficient blankets. Very noisy with baseball field next door and partiers. They charged an extra $25 for a dog in the room when it was advertised as pet friendly. Door key needed to be inserted in a slot for lights to work, then they all went on--very inconvenient [esp for nighttime bathroom trips]

Miinukset: Fix all of the above

Plussat: Location is great staff is great clean room

Miinukset: Mattress too hard for me. Free Breakfast is not what we expected as continental breakfast in other areas include egg and meats but at this location it is yogurt melon toast coffee fake orange juice cereals and nothing more you can buy eggs etc if you want at a "discount" other than that location is good and staff are Friendly.

Plussat: I liked the pool and the reception desk was nice. I didn't check out the restaurant and bar.

Miinukset: Our room smelled like old sweat. The towels also smelled overused. The floor was dirty. The air conditioning they had a available was too outdated to keep the room cool. It was too hot in our room and it looked worse than a Motel 6. The pictures in Layak are not at all accurate when it comes to the rooms.

Plussat: The washer and dryer that was about it, no ac or even evap cooler

Miinukset: Smell of sewer in first room plus heat was blazing from bathroom as window to outside was facing sun, complained about not having a outlet near the bed to charge devices was told all rooms were like that. Requested a new room which was much better and what I would have expected. In the morning for my leave (business trip) I end up waking to no running water. Had to shower with the bottled water in the room.

Miinukset: It was expensive and the place needs to be remodeled

Plussat: Staff at front desk was ok

Miinukset: The star rating was at least deceiving. Noisy (traffic). Premise too old or not well maintained. Not clean.

Plussat: Cost vs value was excellent!

Miinukset: I like a very hot shower and that was not possible.

Plussat: Location was very good and service was excellent. Another thing was the pool and the pool area is very nice.

Miinukset: The restaurant food was ok, but not impressed, I feel they can improve in that area.

Plussat: The pool is big and very clean. The location of the hotel made it easy to come and go while getting to know the city.

Miinukset: The rooms need to be remodeled. They are ok, but they could use a little attention. The comforter could be replaced with a better quality one, this one is slippery and uncomfortable.

Plussat: Absolutely nothing. Will not stay there again

Miinukset: The hotel doors and walls were extremely dirty. The shower and sink would clog. The door to the room also had a gap. The bed seem to not have been changed before our arrival due to the smell in the room.

Plussat: Easy to access and find. Was very well maintained and has a lot of history - landmark of Hermosillo Great value.

Plussat: It was near places

Miinukset: Old furniture, old towels, odd smell

Plussat: Staff proficiency has improved markedly since my last visit. They were really on top of things.

Miinukset: The room was cold. Indoor heating is not used in Hermosillo, but it reaches the level of uncomfortable.