Hermosillo hotellia

Plussat: The staff were extremely professional, the hotel was easy to find and the parking was well lit and guarded.

Miinukset: The nightclub across the street

Plussat: Clean and comfortable beds

Miinukset: Room was super small.

Plussat: No noise in hall ways and best location in down town Hermosillo.

Plussat: It's just a classy place, and the staff are all so nice. Love the bar, and good food in the restaurant. Outstanding breakfast buffet!

Miinukset: No complaints at all!

Plussat: The location and service of the staff!

Miinukset: The room smells weird! The smell of the rooms is something you must work with!

Miinukset: Was overly priced

Plussat: I just like this place. It’s classy without being ostentatious. Rooms are super comfy. The staff are always cheerful and helpful. And the bar and restaurant make it possible to have a nice evening without having to drive someplace.

Miinukset: Service in the restaurant was a bit slow this time.

Plussat: Excellent hotel and location

Miinukset: Nop

Plussat: We stay in the fall and spring every year and the staff remember us - door, registration, bar. Great to be remembered.

Miinukset: we were surprised at this bedroom. We have never had one so bad. The king bedroom was very small and was attached/looked at the building equipment (a/c, etc)

Plussat: Size of room, security, silence, climate control, lighting, bathroom.

Miinukset: The super high price, and the location. Food was off the top expensive and GROSS.

Plussat: The place it's ok just they don't clean the room and that's what I didn't like about the hotel

Plussat: Location is good. Front desk and restaurant service were good.

Miinukset: The service was awful. We requested blankets and towels and they were never received. The door of our room was not square and bugs were coming in our room. Beds were okay.

Miinukset: Bed was hard. Can see light from other room through joining door. Here Tv. Continetial breakfast was poor. Rated too high

Plussat: The hotel has a certain, Mexican charm.

Miinukset: The breakfast is bad, get it somewhere else

Plussat: Never had breakfast as it wasnt ready before we checked out. Beds uncomfortable and room cold with insufficient blankets. Very noisy with baseball field next door and partiers. They charged an extra $25 for a dog in the room when it was advertised as pet friendly. Door key needed to be inserted in a slot for lights to work, then they all went on--very inconvenient [esp for nighttime bathroom trips]

Miinukset: Fix all of the above

Plussat: it was raining when I was there

Miinukset: the staff was great cleaning crew was great it was a firm bed

Plussat: Location is great staff is great clean room

Miinukset: Mattress too hard for me. Free Breakfast is not what we expected as continental breakfast in other areas include egg and meats but at this location it is yogurt melon toast coffee fake orange juice cereals and nothing more you can buy eggs etc if you want at a "discount" other than that location is good and staff are Friendly.

Plussat: I liked the pool and the reception desk was nice. I didn't check out the restaurant and bar.

Miinukset: Our room smelled like old sweat. The towels also smelled overused. The floor was dirty. The air conditioning they had a available was too outdated to keep the room cool. It was too hot in our room and it looked worse than a Motel 6. The pictures in Layak are not at all accurate when it comes to the rooms.

Plussat: Everything was good

Miinukset: The Mattres is to hard is very uncomfortable I didn't get to sleep all night

Plussat:

Miinukset: I had difficulty finding the hotel, the location of which bore no resemblance to the google map I got online.. The girl at reception was unable to tell me where my room was. She wanted the porter to show me, but as my car was full this would have entailed his running along side the car! I finally asked for a room I could find and she gave me one closer. There is no map of the Hotel to show guests where their rooms are. I realize this is too much to ask of a Mexican hotel, but it is a sensible solution. The coffee shop does not open until 7:00 AM. This means that by the time they get their act together, one would not get on the road until almost 8:00 Hotel is overprices for very little.

Plussat: Location and Express Check in

Miinukset: Air Conditioner

Plussat: Very clean and well maintained.

Miinukset: Excellent place to stay in Hetmosillo.

Plussat: The staff are exceptional. The breakfast is great. Location very good.

Miinukset: Like any “older” hotel there are maintenance issues. The FA is is good shape but always needs the attention.

Plussat: Clean

Miinukset: The hotel did not have our reservation.

Plussat: Everything was perfect. Really recommend this place

Plussat: Excellent staff!

Miinukset: All good!

Plussat: the food, bar and girls at the front desk.

Miinukset: none

Plussat: The breakfast is excellent, absolutely recommendable.

Plussat: I have stayed at Hotel Kino intermittently for about 50 years. Ambiance is nice, good value, great location.

Miinukset: For the first time in my memory, there was no free bottled water in the room. That is available in even the most basic hotels worldwide, in my experience. When I asked, they want 10 pesos for it. CHEAP! Hermosillo is an inferno in summer. Water is essential. I see not providing as very bad practice.

Plussat: Not a damn thing when subjected to a moldy and damp smelly room

Miinukset: There was water leaking through the ceiling in the bathroom and some in the bed room the air conditioner had no adjustment for temperature, we made staff aware of the problems when we discovered them and no attempt was made to fix/change things.... I will never book this hotel again besides all these problems the indoor pool wasn't open for use and was not mentioned in the hotel offering on booking. Com site if this is an example of what you allow hotels to do on your site and to customers I will not use your services again either.... 0

Miinukset: The food was horrible.

Plussat: -Location. -Large room on the MAIN old building

Miinukset: -We were given a room on the new wing, across the elevated bridge. Avoid those; these are cold, noisy and tired. We could here next room's snoring and conversations. -Ask for one of the large rooms on the main building behind the reception.

Miinukset: Musty smell in the room, odor in the bathroom, no window, not fresh in the room.

Plussat: Staff proficiency has improved markedly since my last visit. They were really on top of things.

Miinukset: The room was cold. Indoor heating is not used in Hermosillo, but it reaches the level of uncomfortable.

Miinukset: The room wad far away from reception desk

Plussat: Breakfast was amazing, I had a personalized omelette and it automatically came with enchiladas, bean, and a plate of fruit ALONG with coffee & orange juice. My husband ordered waffles, and those came with fruit as well as coffee and orange juice, and a variety of jams and syrups. The breakfast was very filling and it tasted delicious. PLUS it came wrapped completely as we're going through a pandemic, I felt extremely taken care of.

Miinukset: Stay exceeded my expectations.

Plussat: Location and Price

Miinukset: No Hot water, Expensive restaurant

Plussat: The helpfulness and kindness of the staff was amazing.

Miinukset: Furnishings a bit dated

Plussat: Rooms are very small. also bed are very small. We asked for an extra bed but never was brought to us until a night before we left.the food is excellent, the place is clean. staff not so very friendly.

Miinukset: How small rooms are.

Plussat: Location

Miinukset: NA

Plussat: Comfort and clean

Miinukset: They don't have microwave

Plussat: staff always takrs care of me

Miinukset: all was great

Miinukset: Restroom Dirty

Plussat: Staff and food always great

Miinukset: my room was really hot , AC was not turned on, bathroom small

Plussat: Location good, king bed very comfortable. Bummed

Miinukset: Breakfast was not included as it said on booking.com one chair for 2 people, one coffee pod for one cup of coffee and the Kuerig machine did not work. Noise people talking outside all night.

Plussat: The location is good and rooms are modern

Miinukset: we had a big leak in our bathroom roof every time the guests upstairs opened there shower we imediatly called front desk and didn't do anything right away we had to leave and when we got back the roof was torn down and had to wait 1+ hours to change

Plussat: Very clean and secure.

Miinukset: N/A

Plussat: Food

Miinukset: No

Plussat: Restaurants was perfect and staff.

Plussat: Staff and food there great at always Location great for me

Miinukset: AC in original room was not working so had to change rooms

Plussat: Great location good restaurant staff made a good Effort to communicate in English

Miinukset: Dirty floor in shower (gravel)

Plussat: staff and food was great

Miinukset: hot water and towels inconsistent

Plussat: Pool area was beautiful,staff were lovely

Miinukset: It was a little noise, but nothing more then what you would expect in a city

Plussat: Nothing

Miinukset: Beds, dirty floor, tepid water, old fixtures, no coffee maker, noisy environment and poor noise insulation. Old outdated furniture.

Plussat: Great news, pillows, water pressure in the shower, and attentive staff

Miinukset: The a/c wasn't working to its full potential, however, the maintenance supervisor took charge and made it all right for us. We even got a free brunch in their great restaurant. Good was fabolous.

Miinukset: Staff not very nice

Plussat: SOLO FALTA CAFE DE CORTESIA EN EL CHECK OUT RECEPCION.

Plussat: Location. is good. Room size is large. As chain knows , hotel needs repaired and updated.

Miinukset: The heater in room did not work. When it's in the 40's at night you need and expect to have heat in room. They are remodeling / repairing , hotel. When front desk was notified heater didn't work they just schrugged shoulders and basically said to bad.The cold water faucet did not work in barhroom so you basically don't have use of sink in room I had. The room I was supplied should not be in use.

Plussat: staff and cleaning people were friendly, since last time we went they added security in the parking garage.

Miinukset: Bedding sheet are really stained, new bedding sheet is require. carpets need to be clean i was walking around in socks and my socks got all dirty. swimming pool was not open when we were there.

Plussat: Staff was great. The room were adequate and the price was aceptable. Great location near main drag

Miinukset: May need some upgrades: showers, carpets, AC (good but loud). Other than that, good for the money, room is clean and great location for a quick visit to town.

Plussat: Staff was very helpful. There is a great taqueria within walking distance.

Miinukset: Towels not great. Lightning could be improved.

Plussat: a clean comfortable room after a very long drive and one that felt safe in avoiding the covid19 virus. Glad you were open

Miinukset: No room service or take out food. KFC is worse than going hungry.

Plussat: Nothing

Miinukset: The fact that as soon as I arrive at Hermosillo's International Airport, and go to their booth at the airport, I am told there wasn't a reservation in my name, and that I probably got it wrong. I pulled my smartphone and showed the attendant the reservation confirmation and date it was made (Oct 4) and she then proceeds to tell me that my reservation was cancelled and given to someone who was part of a larger group. And I did not even receive a courtesy note, e-mail or phone call.

Plussat: Beautiful and room was spacious! Enjoyed our stay! Will be staying there for my next trips!

Plussat: room very clean...bed comfortable. Always stay here on our way home to Canada

Plussat: Really clean

Plussat: Easy location to get to with secure parking. The facility is well maintained, and the staff is friendly. We would gladly stay there again in the future if it meets our travel needs.

Miinukset: Did not like the fact that breakfast was not included in the price, and was expensive.

Plussat: Service staff was very helpful and promptly answered all my requests and questions.

Plussat: BREAKFAST IS TYPICAL, AND FAIR, USUAL EXPECTATIONS

Miinukset: CLEARNER NEED A REMODEL

Plussat: The staff customer service was excellent...!!

Miinukset: A/C very noisy and I had a lot of issues with the “room card”, I had to go to the front desk several times to re-coded it; the card wasn’t working in the elevator and neither in our room...!! That is the only complaint about my stay...!!

Plussat: Good location, close to the airport. Suite was clean, nice selection of TV channels, and quiet.

Miinukset: They advertise WiFi in the property, and that was false. I had to use my phone as a hotspot to be able to work on my laptop.

Plussat: Everything! Great room, great staff, great breakfast! Loved it!

Miinukset: The elevator was pretty slow, lol

Plussat: Location

Miinukset: No

Plussat: It was modern and very clean!

Plussat: Close to airport and had a excellent breakfast and a great shuttle service

Plussat: Clean, good location and secure.

Miinukset: A little pricey.

Plussat: Room was clean and comfy. Breakfast was good.

Miinukset: Pool and spa was temporarily not functional/ yellow caution tape around facility

Plussat: Location near the airport and be able to transport clients to the airport

Miinukset: My airplane was delayed 5hrs and arrived at 1:30am. Hotel transportation was available but unable to pick us up due to airport permits, taxi union, and federal police wanted more money from the hotel in order to pick up clients. Uber unableble either.

Plussat: Breakfast was very good for that type of self serve buffet. Good variety of food, a lot of freshly prepared. Various beverages including juices and of course coffee and tea. Egg whites only as an option!

Miinukset: There was more traffic noise than was comfortable, but that’s the trade off for a central location. A bit far from the freeway and some of the approaching roads seemed to be more pot holes than road.

Miinukset: No heater in room !!

Plussat: Convenient and close to the airport and they give a ride to the airport for free

Miinukset: the beds are not comfortable

Plussat: I did not like anything about my stay.

Miinukset: Everything. My first room was dirty and there were no towels. The window had no latch so I could not secure my belongings. My second room had no towels and a barely functioning shower. Beds were uncomfortable and there were no outlets in which to plug in my CPAP machine. Overall I would NOT recommend staying here.

Plussat: Staff are very friendly and accommodating. The breakfast buffet was greats and wait staff were amazing.

Miinukset: It’s old and run down. The refrigerator didn’t work even after we plugged it in. We switched rooms due to dirty room and unmade beds. The floors were filthy. Once we switched rooms, the fridge didn’t work and our key cards to the new room were deactivated after 3 hours. We had to go to lobby to have this corrected twice. The TV remote didn’t work and the blow dryer was shoring out. Save yourself the headache and go elsewhere. This is the first negative review I’ve made and hopefully, the lady.

Plussat: It was in a continent location.

Miinukset: Came in late and very tired after a long drive. Got a room in the second floor far from the office and when I arrived to the room was very cold and the heater wasn’t working. Had to go all the way to the office and wait to get another room assigned. Other than that I enjoyed my stay. Quiet and clean.

Miinukset: Internet does not work at All, jacuzzi with no hot water water.

Plussat: Everything else

Miinukset: The Only thing didn't liked was the lights

Plussat: The check in it was faster and it was clean the room.

Miinukset: The A. C it was noisy

Plussat: Room was large and bed was comfortable. Internet was fast.

Miinukset: Gym was terrible. Bar closed at 10 although it said it was supposed to close at 2am

Plussat: Near the airport

Plussat: The buffet, the staff and the cleanliness of the room and facilities.

Miinukset: When we booked, it said with free shuttle pick up from the airport, but it didn,t come. We called and said no shuttle to pick us up. We paid for the taxi for 165 pesos. US $ to pesos 15

Miinukset: I like the place. Very near on the airport. Feel more comfortable..

Plussat: The staff was exceptionally accommodating. I needed a place to leave my motorcycle for a few days and they went out of their way to help me. The food was fantastic

Plussat: Had to pay for the breakfast. Shuttle to airport was great. Stayed on the way to Cabo,parked car for free, had a late flight coming back,stayed again,will stay again.

Miinukset: Battery dead on my car when I got back. Desk clerk not real helpful trying to find aid.

Plussat: The room was comfortable and very clean. The staff was amazing.

Miinukset: We specifically chose this hotel because it has a pool and served a hot breakfast. We were on a mini vaca for Christmas break with the kids. The pool was under maintenance and unusable. The breakfast was ok, but it would be nice to have a variation on the menu if you're going to stay consecutive days.

Plussat: It was clean.

Miinukset: Booked a room for four people. But upon arrival we were told only two people were allowed to stay in each double bed room. I was forced to pay for an extra room with a double bed for a single person. It cost about an extra $65. All facilities were also closed.

Plussat: Definitly slept well on the beds that where very clean.

Miinukset: The side of the room felta small although it had everything needed

Plussat: Great service

Plussat: Location was great, the hotel is beautiful and very clean. The majority of staff was very nice. The room is big and comfortable with nice beds. The room i stayed in looked like new, unlike other hotels that claim they are a luxury hotel but their rooms look like they need a lot of repairs.

Miinukset: The only issue was that the wifi was beyond terrible. Barely could look up webpages and impossible to stream video. It kept pausing and was just a major inconvenience. Reported it to front desk staff, but they did not have any answers. The buffet was ok, not great. Had better in other hotels and certainly less expensive. Not much variety and they repeated the same dishes. Some of the food tasted like it is left too long in the pans, or maybe the heat is turned up too high. Some meats were hard and overcooked. I have stayed in other hotels in town that switch up the dishes per day, with more flavorful food. Another issue was a drainage one. While showering, the water did not go down fast enough and pretty soon the water starts reaching ankle height which is very uncomfortable.

Plussat: Everything else.

Miinukset: Plastic cover on mattress. AC unit would not work.

Plussat: Great place beds were very comfortable and the rooms were very clean personnel was very nice

Plussat: I liked the locación. The staff was really helpfull. The restaurant was also really good

Miinukset: In the rest room the wall paper was peeling off and i had trouble adjusting the heating unit.

Plussat: I love the stuff, the rooms, the shower, the parking, the food in restaurant. This is now my only choice for Hermosillo.

Plussat: Restaurant

Miinukset: Wall paper on walls need a little repair

Plussat: Still the best breakfast buffet in Sonora

Miinukset: Plastic cover on mattresses

Plussat: Breakfast is very good!

Miinukset: outside noises are annoying.

Plussat: Hotel Personnel very friendly and helpful. Gave me directions how to get to main bus station and repeated them to taxi driver. Restaurant in hotel very good and moderately priced. Reasonably located between airport and downtown. Very comfortable rooms.

Plussat: The hotel and rooms were very nice

Miinukset: Front desk was not very organized when it comes to your reservation. They had 2 reservations for me but didn't show that I cancelled one which caused a delay in checking into my room. Also, I later realized that they charged me more than what I had reserved the room for.

Plussat: The rooms are very spacious and very clean! I had a fridge and a free bottle of water which is always appreciated! There is plenty of parking place and the entrance is gated. There is a very nice swimming pool too.

Miinukset: The lights in the room are quite dimmed.

Plussat: Service and attention from the concierge at night was awesome.

Miinukset: Booked a King Bed room for 2, though only included 1 breakfast.

Plussat: El hotel esta limpio, cercano al area que ocupabamos estar, el,personal de recepcion fue amable. El desayuno buffete incluido mucho mejor que los hoteles business class, la comida en si muy buena, tamales, frijoles refritos, chilaquiles, huevo revuelto, hot cakes, fruta, pan, jugos y cafe.

Miinukset: El hotel tiene un centro de fiestas, nosotros nos hospedamos viernes en la noche y hubo demasiado ruido, es triste que la seguridad no controle el escandalo en el estacionamiento, ya que el ruido que se escuchaba no era musica, eran gritos de personas que hacen su propia fiesta en el estacionamiento, asi como acelerones de los carros y asi fue por varias hrs. Entre 11:30 p.m. y 2:30 a.m. , asi que no muy recomendable para un buen descanso. El servicio del restaurante para el desayuno fue deficiente, habia solo una mesera que no se daba a basto y se veia mal humorada, jamas llegaron las cucharas a nuestra mesa y teniamos que levantarnos a pedir lo que ocupabamos.

Plussat: It’s in a good location

Miinukset: The staff is not friendly, the air conditioning didn’t work and the zinc was not clean at all. Is not a quite place I was listening to the people next door when they were just talking.

Miinukset: I was charged for a towel that 1 cleaned my hands with because it had dirt but i woke up to ants allover the sink and shower and i didn't get a discount so i booked for me and my 10 year old ! And when i was told of the breakfast i had to pay 100 pesos extra !

Plussat: Rooms are clean

Miinukset: The swimming pool was closed both Fri and Sat n the pool opened on Sun when it was check out time.

Plussat: awesome staff,awesome beds so comfortable