Las Palmas de Gran Canaria hotellit lähellä El Muellen ostoskeskus

Plussat: Loistava aamiainen, paras mahdollinen sijainti.

Plussat: Roof top pool with spectacular views of Las Palmas and Spa.

Miinukset: Bar closed to early

Plussat: Lovely reception, good check in, and parking available. Upgraded to junior suite for our stay. Great location straight onto the beach, prom with loads of cafes, bars, restaurants all in easy reach. You can explore the city on foot, taking in the old town, the large shopping centres and the port. Probably the best made to order omelettes we have ever eaten at breakfast. Spa and gym all good, and roof top pool made for very enjoyable stay. WiFi worked very well in all areas.

Miinukset: We wish we had stayed longer!

Plussat: Very good location for holiday! Sitting in front of the beach Comfort on the beach for hotel guests

Miinukset: Some dishes did not use fresh ingredients.

Plussat: We stayed here last year & had a first class experience. This visit delivered a most welcome experience at reception & assistance with luggage on arrival and at checkout. The diverse breakfast buffet was very nice, but the coffee is no match for Lopesan Meloneras at which we are also regular guests. We know you can match or exceed their standards..

Miinukset: We are returning clients to Reina Isabel. Overall our stay was fine. However... The evening meal hot-buffet was not kept hot. We reported this disappointment to reception at checkout. Our room was located on floor two above the car park, making the balcony a bit of a pointless accessory. We returned to the hotel to enjoy the spa + swimming pool. It was disappointing our visit co-included with maintenance of the Spa. We still enjoyed the pool but it was busy so limiting our enjoyment. Las Canterras beach provided first class swimming opportunities. Due to demand all sunbeds were taken, but many left with just blue-towels on without use for well over an hour. We used our own beach rug and coped with no shade for a little while, before returning to the hotel rooftop pool area where we had access to a lounger each plus sunshade. Some guests clearly do not understand hygiene & etiquette in the restaurant. Perhaps a few well placed notices to direct them to use serving utensils would help. Unfortunately some guests seem to think it okay to dip their hands / fingers into dried fruits & nuts, or handle foods that other guests will be eating. There is a risk of causing illness by unwittingly consuming foods handled by guests’ hands/ fingers. Better supervision needed to politely control these issues regarding the conduct of diners. Simply placing a hand-sterilising gel dispenser at the access is not enough.

Plussat: Location on canteras cannot be matched.

Miinukset: Staff not helpful and rude. The patio bar staff in particular clearly dislike people and their jobs. Having a call button is great but only if staff use it. The cañas (see picture) are under poured and they are effectively ripping you off by not filling them. This is a 3 star at best. Smoke is everywhere. We paid for a lovely patio and couldn’t use it because the smokers were outside ALL THE TIME smoking. This is an old property with rude staff and if you’re looking for a non smoking facility look elsewhere. This is the third (and last) time I would stay here.

Plussat: Amazing location right on the beach. Excellent spa facilities, exceeded our expectations!

Plussat: I liked the breakfast, varied and healthy.

Miinukset: At the reception, on my arrival, they didn't explain to me If I can use the spa

Plussat: Beachfront location and free sun beds.

Miinukset: Room needed updating

Plussat: Breakfast and dinner was good. Service in restaurant was good and polite. The older man in reception was impolite and unpleasant.

Miinukset: Service in reception was impolite

Plussat: Hyvä sijainti ja aamiainen.

Miinukset: Sängyt oli liian pehmeät ja patjat epätasaiset. Painuneet keskeltä.

Plussat: Excellent location on the beach. Excellent breakfast. Restaurant and bar staff friendly and efficient.

Miinukset: Bedrooms a bit dated. How can a hotel catering for international guests think it is good enough to have only Spanish TV channels, very poor. The daily charge for a bedroom safe added on at arrival is, to my mind, sharp practice, not acceptable and certainly nothing I have met in other countries.

Miinukset: English t.v. channels would be good for news. Example sky news or bbc news. alot of Spanish stations only.

Plussat: The location was excellent and we had a room with a great view

Miinukset: Nothing

Plussat: Aamupala hyvä. Huone muuten hyvä.... Mutta ei ulosnäkyvää ikkunaa, eikä parveketta.

Miinukset: Huoneesta ilman ikkunaa.

Plussat: The breakfast was exceptional with juices, fresh fruit, cakes, bread/croissants/etc. Eggs cooked to individual's own requirement and can be mixed with bacon, tomatoes, champignons and much else. Excellent view of beach even though we were in a side facing room. Balcony with clothes airer/drier. Top floor bar/DJ or general music open five nights a week from 1600 till 2300. Staff very friendly.

Miinukset: Unusually no kettle in room so we had to go out. However, there was a coffee/tea/chocolate drink machine in the lobby. Much noise from street below especially on Friday/Saturday nights.

Plussat: Closeness to beach, hotel was a 2 minute walk. Cleaness of hotel and room. Clean towels and sheets. Staff were friendly and helpful.

Miinukset: It would have been good to have tea/coffee facilities in the room. There was coffee available in reception so that was good. There were no english speaking channels on tv. We like to have the option particular when weather was bad.

Plussat: Perussiisti, rauhallinen hotelli, vaikka aivan rantakadun vieressä.

Miinukset: Aamupala olisi voinut olla monipuolisempi, usein ruoat olivat jo loppuneet eikä niitä täytetty kovin tiuhaan tahtiin.

Plussat: Staff all so lovely and friendly. Ideal situation re beach and restaurants, beds comfy, bathroom very clean

Miinukset: If I’m being really really picky occasionally there was a smell of sewage coming from somewhere outside the front door to the hotel but I do understand that happens anywhere occasionally.

Plussat: Perfect location. Close to the beaches

Plussat: The location , friendliness of the staff and cleanliness.

Miinukset: Breakfast was only average for the price with very poor quality coffee. My partner who is Canarian drank coffee outside the hotel instead of in as considered it so bad. The bathroom design with loose fitting class doors left no privacy.

Plussat: Clean, comfortable and excellent location.

Miinukset: Noise from the terrace bar on a Friday and Saturday night was bad. Thankfully it finishes before midnight.

Plussat: Location is great. Stuff kind. Breakfast good.

Miinukset: There are no free parking. Must pay evrery day.

Plussat: We had a good time, and the photos online were fairly good, but for what we paid I did expect a balcony not looking at a building site.

Miinukset: The view from our room

Plussat: Professional, great location

Miinukset: No parking, like all the other hotel in Las Palmas center

Miinukset: No bar in the front at the entrance

Plussat: Paikka, näköala, hyvä vuode.

Miinukset: Aikansa elänyt huone, erityisesti vaatimaton kylpyhuone, pienet tilat. Valinnan perusteena olivat hienot, mutta hämäävät kuvat, erityisesti uima-allasalueesta, jonne ei koko oleskelumme aikana ollut pääsyä.

Plussat: Huoneet siistejä, henkilökunta kohteliasta.

Miinukset: Aamiaisella henkilökuntaa liian vähän. Muumuassa kahvi ja leikkeleet loppuivat.

Plussat: The staff were the best very friendly and helpful everything you need they will help it very well surprised

Miinukset: Personal gift bought and store in my room disappear and reception desk ignored the fact. About 150€ value gone. Not happy at all.

Plussat: Sijainti

Miinukset: Hinta laatusuhde eivät kohtaa.

Plussat: The space is good and the hotel lays in the mid of the town which it takes just 10 minutes walk to the beach. For the hotel, I would like to give just 6/10 stars. They served just Spanish omelette, vegetables, boiled eggs, breads, butter, hams and sausages.

Plussat: Brilliant location Great view Clean modern finish Nice breakfasts

Miinukset: Nothing!

Plussat: Bathroom facilities very good

Miinukset: Swimming pool environment poor.

Plussat: Location, views from restaurant and pool were great.

Miinukset: Beds and pillows

Plussat: Almost everything

Miinukset: Soft pillows , but that is a matter of taste anyway Poor 24 hours room service menu

Miinukset: North is cold! Bad weather

Plussat: Very good location near Las Palomas beach. Very clean and tidy, friendly staff. Good breakfast

Miinukset: Air conditioning in the room slightly noisy

Plussat: The rooftop of the hotel is quite unique in the area and pretty nice too, we kind of preferred it to the beach. Beds were also large and comfy, and though we couldn't communicate with most of the staff (in english), they were very nice with us. Beach is very close.

Miinukset: Apart from the receptionists, staff seems to struggle with english, just as all other locals in Las Palmas, which was a surprise to us. Cleaning service was a little underwhelming too (e.g. we found hairs of previous guests). Furthermore the whole Las Palmas area seems to be dieing, lots of buildings and shops are abandoned.

Plussat: Rooms were clean

Miinukset: Breakfast and dinner were very poor and low quality. Restaurant staff not professional at all. You have to give 15euro deposit to get towels for the pool- I found it very unusual for an hotel with 4 stars. The hotel has a weird smell at the entrance, they should change whatever they clean it to something else. No parking at all. They have an agreement with a private parking next to the hotel- 14 euros per day.

Plussat: Staff were friendly and helpful. The location is wonderful close to the beach and the main bus station. We ate breakfast by the beach every morning for €8 for two. Some great little cafes on the prom.

Miinukset: On the booking information it clearly stated breakfast could be purchased for an additional €5 per person when I asked staff they stated it was €10 per person.

Plussat: Aamiainen oli suht monipuolinen. Välillä ruoat pääsivät loppumaan.

Miinukset: Siivous oli joinakin päivinä ylimalkaista. Muutamana päivänä siivooja ilmestyi vasta myöhään iltapäivällä.

Miinukset: I didnt like the pink panters music on the elevators. And i did like the check out... he didnt ask if we like and he didnt wish a good fly... he just said: it's done.

Plussat: Sauna oli kiva kattoterassilla viileänä päivänä.

Plussat: The location of the place was good The reception people working .. the Guy and the ladies were really helpful and tried their best to help Our cleaning maid Isabella was lovely .. even she didn't speak English so much she tried her best to help us The pool was ok and most area was clean.

Miinukset: Some of the Waiters and the Chef in the Restaurant didn't had a smile at all as if they weren't happy to serve people. Got overcharged for drinks one night after i asked for some white rice as the fried rice had bacon. Breakfast wasn't so good, just ok.. ..bread was ok...no good option of hot food...Croissant taste and look stale..even the other cake :/ Likewise it wasn't suitable for someone who doesn't eat Beef and Pork Dinner as well wasn't good... seafood option wasn't great as it normally should be for a hotel in a Beach region

Plussat: Staff very helpful and well located. Rooms spotless as well

Plussat: Breakfast was perfect !

Plussat: Great location close to beach and restaurants. Breakfast offering was good.

Plussat: The room were clean and the wifi acces was excellent.

Miinukset: The breakfast was terrible. It was difficult to find food which was edible.The room we booked was a double, but when we arrived we discovered that we were given two single beds. The person on duty at the desk then denied that there was a difference between a double room and a twin room! I had paid extra for a double, and we were denied this accomdation. It ruined our break and we even checked out early as a result!!

Plussat: The friendliness & cleanliness of the hotel was superb!!!

Miinukset: A little Noisy at night, early morning wth the traffic/as on a road side.

Plussat: the rooms were very clean and the maids very polite and welcoming. location could not be more central

Miinukset: no view from room, no coffee making facilites in room, no mini bar, these were all advertised on web

Plussat: Hotel is clean and nice; located ca. 20 m. from the beach. Cleaning service in my opinion is great; room was always clean, bed linear changed and we could always have some extra towels for the beach.

Miinukset: Pool on the roof doesn’t match actually with the pictures. It’s not bad, but also nothing special. Hotel stuff speaks some English but don’t expect much. Breakfast buffet was quite poor and not in the very best sort.

Plussat: It was calm and silent . It was Ok as an business hotell, The phoyos in the we side don`t tell tell the hole true

Plussat: We stayed here for two weeks, and the location is superb. 30 meters to the beach, and just a short walking distance to all the (three) shopping malls in the city. Lots of boutiques and grocery shops nearby. The cleaning staff was excellent, and of 5 star standard. The roof is excellent for sunbathing anfd the pools are clean. Excellent coffeemachine on the 7th floor.

Miinukset: We had to pay up front, which is a negative. If one has complaints, then it will be difficult to get through to the staff when one has paid already. No/poor view from all of the rooms. Internet access only in the lobby and even there it was on and off. No internet access in the rooms, and only one machine for internet in the reception, which even guests had to pay for.

Plussat: Good location near the beach.

Miinukset: Since the rooms do not have balcony we were disappointed that the terrace were closed mostly the time. Only open between 11:00 – 17:00 The cooking was not to good since they were not able to cook an egg for 5 minutes, and that the omelette served at the terrace consist of only egg and cheese.

Plussat: The roof is great; pools, jacuzzi, and sunbeds.

Miinukset: Not enough English-speaking staff, breakfast tasted like it was days old.

Plussat: Good location, all mod cons in room, nice size room, good pool facilities, helpful staff

Miinukset: Breakfast not included, no parking

Plussat: Siisti, asiallinen huone, tosin vähän pimeä. Hyvä sijainti. Siivottiin asiallisesti kuutena päivänä (seitsemästä). Tyhjä iso jääkaappi hyvä virvokkeille ja hyvä tallelokero. Vauvalle toimitettiin myös erillinen sänky ja myös vesipullo. Uima-allas ja sauna (nopeasti lämpenevä) katolla.

Miinukset: Lobbybaarissa hidas palvelu ja odottamisen jälkeen Visa Electron ei käynyt, mutta kävi uloskirjautumisessa. Näköala huoneesta tyhjään sisäpihaan. Parina aamuna ei saannut kuumaa vettä (vain haleaa/lämmintä) - varmaan tankki alkoi olla tyhjä.

Plussat: The rooftop swimming pools are amazing and our room was very clean and comfortable.

Plussat: Location and friendly staff!

Plussat: The staff both in NH Imperial and NH Las Canteras is excellent/gentle/helpfull and they have always did the best they could do to assist during check in / check out as well as arrangements of taxi services to airport. Muchas Gracias a Todos los Senores y Senoras...

Miinukset: Throughout the many times I have stayed in both NH Imperial and NH Las Canteras, I have found the WiFi quality/signal/speed totally unacceptable and of very low levels, for a hotel of that Class, and country. The amenities in the bathroom have definitely further room for improvement in terms of quality given the Standard room price.

Plussat: Maksoin lisämaksun saadakseni kattoterassin. Hotellissa ei perushuoneissa ole parvekkeita, vaikka booking.comin varaussivuilla mainitaan, että osassa niistä on parveke. Kattoterassihuoneita on kolme ja niistä on upea näköala, tosin vain yhdestä näkee merelle nousematta seisomaan ja kurkottelematta. Aamiainen oli NH Imperialissa, hyvä buffet.

Miinukset: Hotellissa ei ole palveluita, mm ravintola toisessa NH- hotellissa. Huoneessa ei ole vedenkeitintä. Minibaaria ei voi käyttää jääkaappina.

Plussat: good breakfast with nice views

Miinukset: Too noisy in the afternoon hours it is not possible to rest this is rather a business hotel Breakfast is in a neighboring building that is awkward

Plussat: Great location. room is comfortable. Great breakfast

Miinukset: Breakfast is great, but served in a different hotel, 2 block away.

Plussat: Clean room, comfortable bed, great location

Miinukset: Small room but for one night is alright.

Plussat: Very comfortable, clean and within a walking distance from a great beach and good restaurants

Miinukset: No parking available, it is difficult to park in the area

Plussat: The location is very close to the beach

Miinukset: The a/c did not work very good

Plussat: Loistava sijainti, mukava huone, siistiä, "normaali" palvelu. Emme käyttäneet aamiaispalvelua, koska hinta vaikutti kalliilta. Läheisissä ravintoloissa sai aamiaista alle kympillä.

Miinukset: Kaikki ok, ei valittamisen aihetta.

Miinukset: Huone oli todella pieni. Ikkuna maitolasia, josta avatessa näkymä ilmastointikuiluun!

Plussat: Lovely hotel with friendly staff and a great location.

Plussat: Excellent location two minutes from Canteras beach and the restaurants and bars.

Miinukset: The entrance sitting area could do with more colour/comfort to make it more appealing to sit in.