Lima hotellit lähellä Huaca Pucllana

Plussat: Consierge service

Miinukset: The staff at the reception spent too long checking us in because one of the guests arrived earlier than the rest of the party. Upon showing the booking he was given a room separate from the booking. This meant that when the rest of the party arrived they had an extra room for which (the staff insited) we had to pay. Although it was clearly a mistake of the reception staff it took almost half an hour to explain and sort it out.

Plussat: The facilities are great and the location is excellent

Plussat: Amenities were great. Loved the steam room, jacuzzi indoor and outdoor, spa services. Room service was good. Staff was very attentive. Accommodating to arrival and departure times. Breakfast options were abundant and high quality.

Miinukset: There were security and staff everywhere, though i felt safe, there was very little privacy. I don’t know the guest policies in Lima but it doesn’t seem very acceptable to have outside guests come visit without being harassed. I had a friend come and they would not allow her to come to my room even though she had my room number and name details. I’m paying a quite a bit of money only to have to ask permission to have a visitor who is just visiting not staying. Also spa and gym reception areas just need to be combined, very confusing if you want to use jacuzzi or steam room before your spa service. My room was located on a high floor but they were doing construction on top of my room. The buzzing from the tools did not end my stay well.

Plussat: Beautiful lobby, lounge and facilities! The beds are super comfortable with lovely down pillows and duvets. Very nice!

Miinukset: You have to walk through the front lobby to get to the pool and gym area, which is a bit awkward in a robe or towel!

Plussat: The room (bed and bathroom) was fantastic!!! The shower was one of the best ones I have experienced in a hotel. Perfect volume of flow and temperature flexibility. Room service was really good. Bed was super comfy and the room overall was very spacious!

Miinukset: Shoe polish was complimentary and I utilized this, only for the zipper to be ruined on one of them when they were returned -- the zipper wouldn't go up/down anymore and in trying to fix it once I told them about it, the zipper handle broke. So, my shoes were a total loss. Now, in fairness, they did try to help and were courteous but I didn't ask for compensation, nor did they offer any.

Plussat: Nothing

Miinukset: This was the worst. I made my reservation through Kayak, received a "confirmation" code and all for nothing. When I arrived at the hotel I was at the check in area for 4 hours. They never found my reservation. I had to pay for a whole new reservation at the spot cause I just couldn't take it anymore. Do not book this hotel through Kayak EVER. BOTH THE HOTEL STAFF AND KAYAK ARE RESPONSIBLE and a disgrace.

Plussat: Excellent restaurants, pool and whirlpool

Plussat: It was my third or fourth time at Swissôtel LIma, but the first one at a room with access to the Executive Lounge with complimentary meals. I was surprised by the quality and variety of the meals in the Lounge. Also excellent is the swimming pool (indoor combined with outdoor). This new visit to Swissôtel Lima confirms my impression that Swissotel is one of the best hotels in Lima regarding comfort and service but has some incomprehensible negative points for an hotel of this category.

Miinukset: - This IS INCREDIBLE AND I HAVE NEVER SEEN SOMETHING SIMILAR IN THE WHOLE WORLD. In the room is possible to prepare coffee and hot water for tee... but not tee bags in the room!! I thought they had been forgotten, but not: Service has the instruction not bringing tee bags to the rooms. The client that wants a tee has to order it from Room Service and to wait for 20 minutes for it... and pa y it separately. - No minibar in rooms (you can order to fill it with a (very) few items). Others have to be ordered to the room separately. - No men showers in the indoor swimming pool - Very good breakfast.... but the cheese is bad. I know that "Swissôtel" is not anymore "Swiss", but again this is something not in accordance with the general category of the hotel. - In the booking offer it was not specified that the meals (except breakfast) were only in the Lounge.

Plussat: How everyone take the time to say hi no matter what they were doing.

Miinukset: Everything was ok

Plussat: Gorgeous hotel. very comfortable. Great rooms and bathroom. Excellent though expensive breakfast.

Miinukset: Neighborhood is pretty sterile with not much street life or interest.

Plussat: The hotel was lovely, breakfast was awesome and beds were comfortable. It’s a walk away to most places but we only stayed there for one night so we didn’t get to experience much.

Miinukset: Nothing really

Plussat: Great place! Location is central to lots of shops and restaurants. Staff was very friendly and helpful and facilities were clean.

Miinukset: If your room is by or above the pool, it can be loud.

Plussat: Breakfast and pool very good.

Miinukset: Noisy doors of rooms nearby that woke me up in morning and were disturbing at various hours.

Plussat: The concierge and breakfast buffet and staff (Cesar) were highlights.

Miinukset: The room is extremely clean and bed and bedding very comfortable, but it’s probably time for a remodel.

Plussat: Great WiFi coverage, wonderful reception and ground floor

Miinukset: Sound proof rooms they are not.

Plussat: Fresh modern stylish hotel, very attentive staff, great pool and gym (gym conveniently open 24 hours, pool from 6:00am) Incredible selection for the breakfast buffet, fresh and delicious, eggs any style cooked to order,

Plussat: the staff was impressive, the food was fabulous, we loved the breakfast options, we ate dinner there several times, the rooms were clean and well maintained. this was a very nice hotel. we had no complaints.

Miinukset: nope

Plussat: Location

Miinukset: Shower in room awful - a hotel like this should have its plumbing sorted out.

Plussat: Great location - easy for the various markets just up the road (5-10 min walk). Great value - sure, there are cheaper hotels in Lima but you'd be hard-pressed to find this quality of hotel anywhere else for the price. Great sauna and pool, too. And the food was delicious - we had room service for supper (mostly the same as the restaurant menu) and then enjoyed the breakfast buffet, both of which were excellent. All staff we spoke to were friendly and helpful, couldn't fault them. And the room was sublime - terrific night's sleep in a massive and comfortable bed

Miinukset: Hard to find the concierge, but compensated by the freely-available maps and guides.

Plussat: The hotel is good, the breakfast was delicious and the room was comfortable.

Miinukset: The staff was a bit racist when we did the check in and the bathroom in our room was a bit dirty and the bed sheets had dirt stains

Plussat: GOOD LOCATION. BREAKFAST BUFFET WAS OK

Miinukset: THE ODOR IN THE ROOM WAS ALMOST UNBEARABLE, HAD TO CHANGE ROOMS TWICE, AND IT WAS BECAUSE OF THE CARPETING IN THE WHOLE HOTEL. ADD THE HUMIDITY OF THE CITY AND YOU'RE BREATHING FUNGUS TROUGHOUT YOUR WHOLE STAY. IN GENERAL THE HOTEL NEEDS MAINTENANCE AND REMODELING. FOR ONE NIGHT AND NEXT MORNING UNTIL 11:00AM WE HAD NO HOT WATER! STAFF WAS NICE BUT THEY SEEMED UNMOTIVATED, NOT OVERLY NICE, EXCEPT FOR THAT VERY SWEET CHOCOLATE LADY.

Plussat: The around hotel is beautiful.

Miinukset: The hotel was great!

Plussat: The staff were very friendly except the female who checked us in who was curt, unfriendly and stubborn. She spoiled an otherwise perfect professionalism from the staff. The hotel was in a great location, very quiet with a nice park outside.

Miinukset: The hotel looks a little tired t least in the corridors and the room. Although very clean it needs investment.

Plussat: The hotel faces a beautiful and serene park which blocked out the traffic noise. There is a hydration station in the lobby where I could make tea every night and rehydrate with fruit water when leaving and returning. The breakfast buffet was great and included eggs to order. The room safe was big enough to hold a laptop.

Miinukset: One of the elevators was not working. The Wifi could have been better. We had to ask 3x for new log in information.

Plussat: Great restaurant. Food in Peru is awesome. The hotel did a good job representing Peruvian food.

Miinukset: There was 2 spiders.

Plussat: The room is very clean, and get tidied up 2 times a day. Staff are very friendly and helpful. Food - breakfast and lunch are very good, especially the 75Sol lunch buffet is quite worth the value. Bar is also good.

Miinukset: a bit noisy in the day time, due to re-decoration? I tried to sleep in the morning and afternoon due to long flight, but was waken up many times. also slamming doors of guests, or cleaning staff...

Plussat: The rooms are very comfortable and the location is good. Breakfast in the mint Inc is good as well

Plussat: The location

Miinukset: The rooms

Plussat: Nice rooms opposite park

Miinukset: Very noisy from Outside as thin glass . Were woken up every morning about 5 with delivery trucks buses etc beeping horns. Also opposite park where dogs were barking all the time . We had 5th floor which was one under penthouse so lower floors would be worse as only 7 stories high . Also pool area was closed for maintence . We weren’t informed otherwise would have stayed at another hotel

Plussat: Clean, good location, excellent breakfast. Room and bed were huge and comfortable

Miinukset: Aimed for more business travellers. We felt uncomfortable in the restaurant for breakfast or lunch with the ‘business crowd’. Otherwise couldn’t fault it.

Plussat: Service is excellent

Plussat: Location, quality, staff, view

Plussat: Staff excellent Dining room spectacular views Food very good

Miinukset: Room was a bit faded and musty smelling. In the corridor a smell of drains

Plussat: The room was as expected in this kind of hotel. Quite standard but spacious and very comfortable. The breakfast was good.

Miinukset: I arrived around 8.30am after a very long and tiring overnight bus ride. They had the room available, but they wanted to charge me a value close to a night for early check-in. I was quite surprised and I refused. Huge letdown considering I had booked three nights there. That made them look greedy, unworthy of an upscale hotel like this one. I left them my bag, when I checked in after 3pm, they could not find it anymore. After half an hour, everyone was thinking it was lost, and they were going to check the security cameras, but one guy finally found it. They charged me the 18% VAT, when as a tourist I am not subjected to it. When I realized it after checkout, I emailed them to get a refund, never got a reply. Expensive for what you get.

Plussat: Comfortable bed, nice view, good variety at breakfast, and nice location

Miinukset: A little pricy

Miinukset: Windows were flithy

Plussat: Hotel is well located. Staff are efficient, friendly and pleasant. Beds are very comfortable. The hotel restaurant on the 21st floor has a stunning view of Lima. The price is reasonable. Great hotel! I return year after year!

Miinukset: Poor gym

Plussat: Breakfast

Miinukset: The front desk employees

Plussat: The friendliness and helpful staff. The facilities were good too.

Miinukset: Nothing in particular

Plussat: Comfortable beds, clean.

Miinukset: Situated on a very busy junction in Miraflores, the traffic was non stop beeping horns etc all night.

Plussat: Nothing!!!!!

Miinukset: I DO NOT RECOMMEND this awful hotel. As a member of Accor group and used to work as a management team @ Accor it was worst hotel ever.

Plussat: Enjoyed staying overall at Novotel Lima

Miinukset: The accounts can be handled properly, it was not good/

Plussat: The staff courtesy and friendliness was comforting. Breakfast was amazing. The rooms were excellent - clean and in great condition. The location couldn't have worked out better for me. I loved the hotel!

Plussat: Location was hood

Miinukset: One of the reasons I booked this hotel was the breakfast. However the hotel staff told me that it was not included I used the filter and booked with breakfast and stii had to pay for it

Plussat: Breakfast is very good, Jose is very kind and helped me with eveything.

Miinukset: Everything was excellent

Plussat: Superb, friendly staff couldn't do more to help us. Even though it's primarily aimed at business travellers, everyone was very welcome of our 2 young children (and dog!). Delicious breakfast buffet and good (if expensive) food for lunch/dinner too. Great location, lots to walk to in the business district including a lovely park and a quick cab ride from Miraflores. Highly recommended.

Plussat: Small but decent gym, good restaurant, comfortable rooms with good AC.

Miinukset: Limited bottled water available

Plussat: Clean, quiet, helpful staff.

Miinukset: They can probably have more variety in the breakfast and enhance the spa.

Plussat: Very polite staff and a beautiful property with amazing food. The room was amazing and luxurious.

Miinukset: Bottled water should be provided as a courtesy and ground coffee instead of instant. Tap water is unsafe to drink in Peru so I was not comfortable making coffee with less than boiling water.

Plussat: Location.

Miinukset: Rooms are not comfortable enough for a 4 star hotel, they are old and not elegant at all. Pillows are uncofortable. The shower is one of those manual ones and it falls on you (it hit me on the foot). Bathroom is not comfortable. Service at restaurant is poor (both nights O was left there waiting forever for someone to take my order).