Luzern hotellit lähellä 3D Alps Panorama

Plussat: Fabulous location, beautiful river view from the terrace. Very friendly staff, who offered us a complimentary dessert with a card on our anniversary. Highly recommend Hotel des Balances.

Miinukset: Breakfast a bit expensive for what is offered.

Plussat: Great location

Miinukset: Bathrooms were very tight!

Plussat: Perfect hotel

Miinukset: Nothing

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: The staff were so warm and welcoming! The hotel is beautiful, well decorated and warm. The river view was beautiful!

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: The location and view of the hotel are second to none. Overlooking the Luzern river and lake, the terrace and restaurant have the most amazing view of the city and the lake. The hotel is very luxurious and the staff is friendly.

Miinukset: When you arrive by car the directions are a bit tricky. The old town is closed for vehicles but open to the cars belonging to hotel guests. This could have been pointed out in the welcome e-mail. Secondly, like all restaurants in Switzerland, the restaurant is a bit pricy, but very tasty.

Plussat: There were beautiful views from our junior suite. The bed and pillows were amazing as was the bathroom. Overall, the location was perfect, view was spectacular, and room was fabulous.

Miinukset: There was a leak in their new air conditioning unit so a bucket was placed in our room while we were out for the day with no explanation or communication as to why. The leak continued throughout the night right next to our bed. We were grateful for the A/C installation in this old hotel, and problems with new installations are perfectly understandable but there was no apology until we brought it up and no discount from our final bill (or even a complimentary bar drink).

Plussat: Good central location

Plussat: Nice

Miinukset: All good

Plussat: Location was fabulous! Beds were comfy. Staff very pleasant and helpful! Air condition was much appreciated!i cannot comment on breakfast as we didn’t participate.

Miinukset: I would have preferred a room with a terrace.

Plussat: Fantastic location overlooking the river in Lucerne, the two terraces - breakfasts/ restaurant were perfect setting. The staff were very helpful and very friendly - so thank you! It is a lovely hotel and we had an amazing time.

Miinukset: Only one thing - the room we stayed in with balcony was quite small and as such perhaps the extra chest of drawers / wardrobe could be moved around to provide more room.

Plussat: Quality of the room!

Miinukset: A/C did not work and the outside temperature was in mid 90s and the room was on the top floor. The A/C worked great in the hall. Manager did not have someone check the A/C.

Plussat: Everytime that I stay in Lucerne; I stay at this hotel. I was till now never disappointed. The location is very central, near form the railroad station. The room are clean. The quality of the breakfast is very good. The staff is very friendly and helpful. What can we ask more

Miinukset: -

Plussat: Just 5 minutes’ walk from the train station, clean room with air conditioning, coffee machine and balcony, friendly and helpful staffs, near to several excellent restaurants

Miinukset: Nothing

Plussat: Location convenient and very clean

Miinukset: A little pricey

Miinukset: More than one little bar of soap would have been nice.

Plussat: Good Location

Miinukset: 1. Our room is at the attic, which has irregular shape and makes the room extra small. This fact is not revealed in the picture of the room. In addition, the facilities of the room do not match the picture, either. 2. The price changes drastically. The rate of our room was around 200CHF cheaper than we booked in total. So, better to check the price frequently if you want to stay. 3. Its rate of visa markup fee is 3%, which is the worst we encountered in our trip of Switzerland. Normally, it should be 1.5%.

Plussat: Good location. Sophisticated, modern interiors. Loved the bathroom with good-quality amenities. Plush bedding. Exotic brakfast room.

Miinukset: Even though I booked way before the check-in date at a free cancellation rate, the price is still overrated. Since it was ony an overnight stay I didn't want to bother with other booking agencies but if I was asked if I would stay here again, definitely not at this rate!!

Plussat: Room was evidently recently refurbished and had plenty of space. Very clean. Great location for exploring the city and for access to the quai and train station. Friendly and approachable front desk staff.

Miinukset: Just lacking in a few additional touches, breakfast was a bit of a mission to get what we wanted, some waitresses far better than others maybe we got an inexperienced waitress on one occasion.

Plussat: Great location, convenient to the train station and old town

Plussat: Every time I go to Luzern, I come back with the same pleasure in this hotel

Miinukset: does not have enough parking spaces

Plussat: Location and staff were great

Miinukset: Huonon äänieristyksen lisäksi, kun naapurihuoneen ovi suljettiin, se tuntui pienenä vavahduksena omassa sängyssäni.

Plussat: Location is so perfect

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent location! 5 minute walk to train station, Lake Lucerne boat, Chapel Bridge, restaurants and shopping. Rooms were well appointed and modern.

Miinukset: The air conditioning is not as cold as we would have liked. Maintenance tried to fix it but apparently it was a low as it could go. It's not like US ac and would take some getting used to if it was extremely any hotter out. It was in the 80's while we were there.

Plussat: Staff were fantastic and room, location amazing

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: Room condition, location, service, quality of breakfast were all great.

Miinukset: Nothing

Plussat: Room was comfortable, coffee machine, air con. Good location.

Miinukset: Staff were not very personable, none of our requests where granted. Shower head was just horrible, most the holes where blocked .Water leaked all over the floor. Housekeeping was extremely noisy from 6am. Overpriced, I would expect more for a four star hotel.

Plussat: The location only

Miinukset: The attitude of the front desk

Plussat: Fabulous location. Staff incredibly helpful. Room air conditioned and laid out well. Lavazza coffee machine. English TV channels. Beds comfortable. Free water and fruit. Would highly recommend.

Plussat: The quietness of the surrounding and the ease to many restaurants around the hotel

Miinukset: No kettle in the room

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: Hotellin sijainti vanhassa kaupungissa.

Plussat: Location and access to parking

Miinukset: Staff didn’t believe we prepaid for breakfast and was accused of lying. No air condition just small portable fans

Plussat: Location was great and convenient for all activity.

Miinukset: For the rate charged, breakfast should have been included. Approximately 80 USD for a light breakfast feels a bit like being taken advantage of. No doubt Lucerne is a desirable location but did not use this service as it was overpriced for family.

Plussat: The location is excellent, right in the old town. The room was clean and modern, with comfortable beds and a nice, large bathroom.

Miinukset: We had a hard time finding our way to it in our car. Once we called and they directed us, we realized we needed to drive through pedestrian areas to get to the hotel, we found it easily.

Plussat: Location and nice staff Coffe machine

Miinukset: Room temp

Plussat: Great location on quiet pedestrian square. Our room had view of the square with the mountain beyond. Easy walk to train station and old city wall.

Plussat: Great location! Nice, clean room and bathroom. Breakfast was a bargain!

Miinukset: Lots of street noise very early in the morning.

Plussat: This hotel was perfectly located. Within walking distance from the train station and to all of the sites.

Miinukset: It happened to be hot when we were visiting in July and there was no AC. We did have a few fans that helped a bit, but AC was sorely missed. I think they also should invest in nicer flooring in the upper floor hallways. It didn’t match how nicely the lobby was done.

Plussat: The location was great. The room was spacious, modern, and nice - including the bathroom. The staff were friendly.

Plussat: Comfortable room for four. Great location. Very clean. Near a very good grocery store with plenty of breakfast options.

Miinukset: Heat seemed to be on. It was very warm in the hotel despite being comfortable outside. Expensive breakfast but there was a great grocery store nearby where we could eat plenty of delicious fresh baked food.

Plussat: It was centrally located so location is great!

Miinukset: Had to cancel my reservation when I got there because I was not aware the hotel had NO AC. I was there in the middle of the European heatwave so it was just incredibly hot. They provide you with two small fans which were not enough. Will stay here during winter but definitely not during summer.

Miinukset: Hotel has no climate control and so in a hot week was very hot and uncomfortable . Fans provided were not enough and sleep was impossible.

Plussat: Room was nice and quiet, something I was worried about, since the hotel is pretty much on the main road. Great accessibility, you can either walk to the station (less than 500m) or take public transport right infront of the hotel.

Plussat: Large and clean rooms .; With an interesting design.

Miinukset: Somewhat noisy. The hotel has a lot of tourists and the staff is constantly overloaded.

Plussat: Everything was great

Miinukset: Nothing

Plussat: Quite large, modern, quiet room. Proximity to rail station, lake and city centre.

Miinukset: Finding the entrance door to the hotel.

Plussat: Breakfast was good with fair amount of choices, room was basic and clean

Miinukset: This hotel is marketed as a luxury hotel and price reflects the luxury however the facility and the room is very basic hence not worth the money,room feels like a box. The disappointing part of my stay was due to inflexibility and lack of consideration of the hotel and management. Hospitality is also about care of your guests not just banking the money we paid. I had taken to emergency on the first day I arrived to Zurich hence could not make it to the hotel and naturally could not let them know, I have asked for refund for the first night as I managed to get there for the second night. Medical emergencies are exceptional reasons where a normal terms and conditions should not apply. Normally a good principled hotel would allow refund for exceptional cases but this hotel did not after emailing all the details to him. So be very careful if you are booking a non refundable booking with this hotel, I did not appreciate the lack of consideration and care for someone who was in emergency previous day.

Plussat: Very nice modern room with floor to ceiling windows. Great location

Miinukset: A bit cold in the room at night and could not switch off air conditioning.

Plussat: Very modern, clean and has all the amenities that you would need. Breakfast was included and it was excellent as well.

Miinukset: Not much, expensive relative to other countries but that’s Switzerland for you!

Miinukset: Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.

Plussat: Location is great

Miinukset: Bathroom was open to the room without any privacy

Plussat: The location of the hotel is perfect - the famous bridge Kapellbrücke is literally 3 minutes away on foot. You get free tickets for the public transport in the city. The staff are very nice and friendly. There is a car park on site.

Miinukset: I never like when the breakfast is included and in this case it was. I always prefer to organize that meal myself. Otherwise the breakfast was indeed very good I just don't need it. The car park is payed and it's not cheap!

Plussat: The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!

Miinukset: Not much