Luzern hotellit lähellä Lucerne Rathaus

Plussat: location is very centered and convenient. view is really nice from the balcony. Staffs are very friendly and helpful.

Miinukset: breakfast choices are quite limited

Plussat: Historical charm meets modern clean and inviting. Amazing location next to the lake- walking distance to everything.

Miinukset: Not much to complain about- you get what you pay for. Fortunately, in this case, you get a 5 star experience.

Plussat: Wonderful, historic hotel in a great location! Staff is friendly and accommodating. We were upgraded to a spacious lake view room, which was a nice surprise as the view was fantastic. The bed was very comfortable, and the chocolates left with turn-down service were divine.

Miinukset: They advertise the breakfast buffet until 10:30, but came around at 5 minutes to 10 to let us know they would be closing the doors to the room with the food shortly. We had only been there a short time, and before my husband had a chance to get up, they closed the doors. They were nice enough to only charge half price, without us even saying anything.

Plussat: hyvä sijainti ja kaunis hotelli

Miinukset: kallis

Plussat: Staff

Miinukset: House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.

Plussat: Entire staff of hotel was welcoming, whether providing services, or merely passing in a hallway. Housekeeping refreshed the room at least twice a day and was attentive to every detail. The hotel deserves everyone of its five stars.

Plussat: I chose this hotel for a significant wedding anniversary and overall we had a good time. With only two exceptions, all the staff we met were friendly and helpful (which made the two exceptions stick in my mind, which is a shame). We were upgraded on arrival (to a room overlooking the lake), but there was some confusion about the room we had been given: it was not the room type I had specifically booked and had emailed them in advance to definitely confirm that we would get that room (a triple). After some unnecessary hassle, they brought in another bed. To resolve this. OK. The food is exceptional and the first night's evening meal was one of the best on our entire trip. Eating outside on the terrace had far more atmosphere than inside in their somewhat stultifying restaurant which reminded me of The Grand Budapest Hotel - and friendlier waitresses. They made a cake for our anniversary, which was jolly nice of them, and put it in a tin for us to bring home.

Miinukset: The bathroom was large, with a bath and VERY small shower cubicle, as if it had been installed as an afterthought? There were two washbasins but not enough room on either side for your own toiletries. I dragged over a strange little table to stand my toiletries bag on. The main problem with the bathroom which I reported to reception when checking out, is that there were nowhere near enough hooks or rails for all the towels and towelling robes once you had used them. You had to drape them over the bath which seems and looks terrible in such a spiffy establishment. And every day when housekeeping made the room up, they arranged three little bathmats on the floor of the bathroom in precise places where they just got in the way, especially in the way of the door! Regarding breakfast, do not make the mistake which we made the first morning. If you go into the massive, cavernous, buffet room and select ANY thing (even a piece of toast) you will automatically be charged an outrageous 35 Swiss Francs per person! The trick is to sit down first and wait to be served, then look at the menu and just choose what you're actually going to eat. Then you get charged per item which is about half the price. Compare that 35 Swiss Francs with the next (excellent) hotel across the border in Germany, where an identical breakfast buffet cost only FIVE Euros per head. The overall impression is that this is a luxury hotel in the old style (incidentally there is only one teeny tiny passenger lift and a very long walk to your room) which tries really hard with little fussy details like bath mats and chocolates in the room each evening, but somehow misses important things like replacing the orange juice in the minibar (I had to ask three times).

Plussat: Location

Miinukset: Price

Plussat: location, location! best view over lake lucerne especially on a clear day seeing the mountains

Miinukset: hotel was in need of updating

Plussat: The upgrade the made for us , the friendly front desk staff , spacious connected rooms as we requested

Miinukset: The one old elevator

Plussat: Perfect. Just perfect. Loved it.

Plussat: Everything about this hotel is well thought out. Don't look anywhere else if you are in Luzern. This is a beautiful hotel in an excellent location and amazing staff. Little things like bed time stories and recommendations for next day activities makes for an unique experience. The room is spacious and beautiful with a cute balcony. I think every room has some celebrity theme and ours was a pop singer theme(forgot exactly who it was). The attention to details is fascinating and as a person who appreciates details I thoroughly enjoyed every bit of it. The restaurant/bar downstairs is also excellent with a nice sit out facing the main road and the river. Worth every penny!

Plussat: The location is exceptional, and the view from the restaurant wonderful. The dinner was excellent, if expensive, and the staff were all very friendly and helpful. Breakfast had a wide selection and you can sit outside right next to the river.

Miinukset: My room had no view, although it was billed as 'Lovely view of old town' - I essentially looked into an Italian restaurant... from a distance of 5m. The room was small, and the 'double bed'was two single beds pushed together...

Plussat: The room was wonderful, bed was comfy and the view amazing.

Miinukset: The loud random ringing of the bells.

Plussat: I like the location of the hotel and the friendly of the staff

Miinukset: If I got bigger room

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: Fantastic location

Miinukset: Very expensive and the room very small

Plussat: Staff was extremely helpful during our stay. Their restaurant is exceptional and we ate dinner there twice. Room with balcony and river is a must.

Miinukset: Limited space for clothing and our toiletries were never refilled. Seemed odd for the price of the room.

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: Staff very pleasant and helpful. Fantastic location. Evening meal in restaurant very, very good (but definitely not cheap!).

Miinukset: Breakfast isn't included in the room rate - 35ChF for a full buffet (plus some individually cooked egg items & pancakes) or a croissant and coffee for (I think) 15 ChF. The hotel's in an historic building so there are steps from the street to reception and on the individual floors between rooms. I think it's possible to enter through the bar/restaurant and take a lift to reception but I'd certainly check if you have any mobility issues

Plussat: Beautiful location in the old town, overlooking the river, bridges, mountains and lake.

Miinukset: Nothing

Plussat: It was an splendid experience to stay here. If I return to Luzern, I would choose to stay here again

Miinukset: I was not asked if I preferred a room with balcony facing the river. That would have been nice.

Plussat: The location and view were amazing. The first room we were in had a very strong odor and we asked to switch rooms. They did say that room had been complained about previously and did switch us but charged us for an upgrade as the only other room they had was one with a better view. The bathroom was typical of a European hotel and the shower has a half glass wall. We did have some bugs in our room but that may be because we had to leave the windows open because it was the only way to cool the room.

Plussat: Highly recommend this hotel for your stay in Lucerne. We loved the location and the balcony views. The staff was very friendly, especially the front desk - so helpful - they truly go out of their way for their guests. Clean room, comfy beds. We stayed in a jr suite and were pleasantly surprised by the size of the room. Hotel Des Balances - thank you for your hospitality!

Plussat: Everything

Miinukset: Good

Plussat: Excellent staff. The hotel was situated a very short walk from the main station. The breakfast spread was amazing! Very clean hotel with prompt service.

Plussat: Probably the best buffet breakfast I have ever had in Europe. Awesome selection of food and an omelette station. Wonderful coffee machine that when you press a button your desired you get your coffee is made. Free soft drinks in room refrigerator.

Miinukset: Nothing

Plussat: This hotel and the adjacent restaurant were a welcome surprise after a flight, train ride and city trip. The location is in the city near the train station and close to outgoing roads. The hotel accommodation has some nice details, for instance with a public transport voucher, and free bikes for cycling through town. Rooms are really well kept, and the personnel is very friendly. Dinner in the restaurant was superb. Breakfast the next morning was real treat also, with an attention to detail I have not seen in similar hotels. Fresh yoghurts, great selection of cheeses, custom omelets & tortilla's. All together a really nice experience. Looking forward to my next visit!

Plussat: Location, breakfast and dinner were great. Alex is the best server! Front desk is very helpful. Room immaculate.

Miinukset: Bedding far too heavy for the season—lighter option besides duvet should be offered. Open window to get fresh air and hear garbage truck in the morning, smell smoke from smokers two floors below. Shower hard to negotiate—can’t be hands free or you’ll flood the bathroom. For over $300 per night, could be better.

Plussat: The Staff

Miinukset: Bathroom too near to bed

Plussat: Great location for walking everywhere . Clean rooms..ok bathroom but tight...excellent towels compared to most like hotels ....breakfast excellent and free water soda in room and to take..all in all a good value but nothing to rave about

Plussat: The rooms were small, but comfortable, and clean. It is a short walk from the train station, Chapel Bridge, Old Towne, the pier, and plenty of restaurants. The breakfast was phenomenal, and definitely added a lot of value to the price of the room. We enjoyed using the complimentary bicycles. The daily beverages were a welcome treat at the end of a long day of sightseeing. We had a wonderful stay, and have nothing but the highest compliments for the staff. They were friendly, warm, welcoming, and helpful. Arlinda always seemed ready to go the extra mile to make our stay extra special. Our thanks to her and everyone else who made our trip a huge success.

Plussat: Lively restaurant with its bright and modern decor; enthusiastic and helpful staff; the waterfall themed and comfortable rooms: good ease of access to lakefront sights and train station; the delicious breakfast with every imaginable food and beverage option. Particularly loved being upgraded to our charming corner room!

Miinukset: Not a thing.

Plussat: This little gem of a hotel is perfect for its location, services, comfy bed, good shower, and great selection for breakfast. I needed a comfortable hotel close to the train station, and was nicely surprised to find the hotel's own restaurant top-listed in Luzern as well, what a bonus! The services from every single member of staff are exemplary - friendly and efficient without being intrusive. Highly recommended for travellers who want to stay in this specific area around the train station / KKL/boat piers.

Plussat: Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds

Miinukset: Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold

Plussat: Extremely accommodating, great facility, friendly staff, AMAZING breakfast.

Plussat: Great locality, staff couldn’t have been more helpful extremely helpful

Plussat: Very friendly and helpful staff. Excellent Breakfast. Good location. Free bottle of water really helps a lot. In all excellent value for money.

Miinukset: Nothing.

Plussat: The Gentleman who met us and registered our booking went out of his way to help us and accommodate for our needs. This is truly an appreciated gesture. Lovely hotel, location and garden (which we unfortunately didnt have time to dine in but i did in years before and it was lovely)

Plussat: Nice location and great sraff.

Plussat: Good breakfast. Nice location

Miinukset: Very bad Wifi connection. A little noise from street in the morning, no aircondition, so window needed to be open. Parking service vas very expensive. Elevator did not go all the way to the top floor.

Plussat: The location of the hotel is excellent; very central just a short walk to the lake and central Lucerne. Food was really good. The dinner in the hotel restaurant was very special and breakfast was first class. Staff were very attentive.

Miinukset: The room at the top of the hotel was a bit quirky. There was a floor free standing air-conditioning unit and the outlet vent had to be hung out of the window. The bed was not the most comfortable that we've slept in. There is no lift to the top floors.

Plussat: The breakfast has a wide variety of cheese , nice croissant and bread. It would be good if there are some lettuce or tomatoes for breakfast.

Miinukset: It is a bit incovenience if you have a heavy luggage and you stay at the higher floors where you need to climb 1 to 2 flights of staircase.

Plussat: Dinner in the restaurant was lovely. Excellent menu and availability of non-alcoholic beer was welcome.

Miinukset: Shortage of sockets in the room. The only socket in the bathroom was by the door so the toothbrush charger could sit only on the floor or toilet rolls. This was such an unusual arrangement that we did not notice it when packing, and left it behind

Plussat: the restaurant, breakfast and dinner

Miinukset: No AC, noisy street, church bell every hour kept us awake whole night. Very inconvenient shower in high bath tab

Plussat: great breakfast quirky room but comfortable having a kitchenette was great room a little warm but had a fan to help with circulation overall a good stay

Plussat: The place and the view.

Miinukset: Restaurant, worst experience in my life. I can't describe.

Plussat: Absolutely beautiful hotel, extremely attentive bar staff and views of the city fantastic enough to make you feel filthy rich.

Miinukset: The people of this region seem to embrace the summer season and the heat that can go with it. Be prepared to go completely without air conditioning.

Plussat: Staff members were courteous and helpful. Property was unique and historic. Location was convenient, quiet and offered picturesque views. (Included) breakfast was extensive.

Miinukset: Some aspects of the room (staircase, bathroom fixtures) showed signs of wear and required modernization. Second bed (pullout sofa/chair) was not a comfortable option.

Plussat: The location, the building & the views.

Miinukset: The pillows (too soft & too hard), the musty old smell in the room, the “cold”, unwelcoming staff, the lack of concierge to help with bags on the steps surrounding the building, the false advertising (“forest view” = car park view)

Plussat: The Gutschbahn was a great way to go down close to the city center. Nice panoramic restaurant.

Miinukset: Staff at checkout was quite rude to a simple request (fortunately solved by supervisor); made an otherwise pleasant stay rather upsetting. Cost-benefit equation is also disproportionate when compared to similar chateau/schloss hotels in different locations in Switzerland which are cheaper, have better facilities and more historic background.

Plussat: It’s pretty hard to be beat staying at a chateau overlooking the city of Lucerne. The cocktails at the bar were amazing. Definitely book a city view on an upper floor. Worth the money

Plussat: One of the best hotel in this beautiful city !

Plussat: Stunning views

Miinukset: Many stairs but well worth the climb

Plussat: The location of this property is just slightly out of the central, historic city center, which is perfect. It's a very walkable distance from the train station, but just far enough to be quieter than most hotels in the area. The neat part of the property is that you have to take their funicular from the street level to get up to the hotel. Which means that it has a feeling of privacy and exclusivity that I have rarely experienced with a hotel. Everyone who worked there from the front desk personnel, maids, restaurant workers, bartender all made us feel like V.I.P. guests. They were so helpful. On top of all of this was the breakfast buffet that awaited us in the morning. It was one of the best, most carefully considered menus I have seen in a European hotel. They had everything you could want in the morning, down to a beautiful looking yogurt with muesli and fresh berry concoction that was so tasty. When I booked this property it took a little work to talk my husband into spending the extra money to stay there versus other properties that were less money and closer to the center of the old town area, but he was so glad we stayed there after the first night. He even said it was one of the best bookings I had made on the entire trip! My only regret was that once my husband my that statement, it was too late to extend our stay for another night. Guess what? It's popular, and with good reason!

Miinukset: The signage from the street could be a little clearer to know how to get to the hotel's funicular. Other than that I don't think there was anything we didn't like!

Plussat: Everything is perfect. I travel with my mom to celebrate her retirement. It must be an unique experience staying in a real chateau on the mountainous area near by Lucerne. Room is decorated in a traditional style. All the staff are nice and we are well treated. I chose the cheapest room but the bathroom is spacious. There is a forest in the backward of the hotel.

Miinukset: Fully understand of that you have to climb a bit upper stairs with luggages when come and leave.

Plussat: great view over the city. Free parking and minibar. Very nice breakfast.

Plussat: Seems the castle itself is a very famous sightseeing in Luzern. Decorated in the antique style, the rooms are well preserved and stylish. The balcony is absolutely superb with marvelous overview of the whole city and lake Luzern. Recommend to all. Staff is enthusiastic and helpful, offered a free day pass of Luzern.

Miinukset: No kettle for tea in the room.