Luzern hotellit lähellä Spreuer Bridge

Plussat: The breakfast was lovely. The location was great.

Miinukset: The step up into the room

Plussat: The Schweizerhof is a stunning old building of the grand scale. The interior design leaves a lot of questions. It is quite ghastly. There was no furniture in the bar there was graffiti on the walls not in the same league as it’s sister hotel in Bern.

Plussat: Hotel Schweizerhof Mt Rigo Mt Pilatus The town of Lucerne

Miinukset: We received an upgrade. It . has been a great experience. The scenery, the people and the food. A lovely time in Lucerne

Plussat: Location, friendly and very helpfull staff(espicially Melinda). She was very helpfull in repoking my flight

Miinukset: Price

Plussat: Had a FANTASTIC Lakefront room with amazing view !

Miinukset: Large Bath Tub but TINY shower stall...

Plussat: hyvä sijainti ja kaunis hotelli

Miinukset: kallis

Plussat: Staff

Miinukset: House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.

Plussat: Facilities as a whole as well as handy phone which can be used outside the hotel.

Miinukset: Not having kingsize bed.

Plussat: Room were very beautiful and the view of the lake from the room is very nice. Location is the best..

Miinukset: We stayed 3 nights, cleaning in the first day was not done well, but other nights were good. We waited so long on check out to get our languages.

Plussat: The staff is super friendly, room exceptional and the location superb. We had a beautiful room with lake view

Plussat: Location

Miinukset: Price

Plussat: We loved our stay! Michael was very good. The hotel was just lovely and the service impeccable.

Plussat: Great location

Miinukset: The ground floor and reception should be upgraded.

Plussat: Location was special and property was grand

Miinukset: Room was a little small and has a small shower bath

Plussat: Views from the balcony were amazing!

Miinukset: Air conditioning was weak

Plussat: Location

Miinukset: Breakfast

Plussat: - Views of the lake Luzern from the room are amazing. - Very good location. Right next to the casino. - Staff was very helpful.

Miinukset: - The hotel is around a km from the main train station. You'll have to take a taxi, if you have luggage. - Prices are on the higher side.

Plussat: 1) Location. 2) Room. 3) staff.

Miinukset: 1) Not many choices at breakfast. 2) Lobby without air condition. 3) swimming pool is not meeting expectation.

Plussat: Location, restaurant & bar

Miinukset: Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.

Plussat: Wonderful location, gorgeous view, attentive staff, excellent stay.

Miinukset: Room would not lock, however minor inconvenience that was promptly fixed.

Plussat: The location on the lake Lucerne

Miinukset: It’s over priced

Plussat: Perfect!

Plussat: Good service from reception staff.

Miinukset: very basic room looks like a hospital.. not impressed also very expensive for the facilities offered

Plussat: The staff was very friendly, polite and professional. Got free upgrade, which was very nice. Location is good for traveling.

Miinukset: The bathroom is not very new and looks a bit shabby and bathtub had stains all over.

Plussat: Location. Staff service

Miinukset: Rooms are way too dark

Plussat: The Hotel was amazing. The design component was an artistic delight. The staff were very helpful and enthusiastic which completed our stay. We loved the art in our room.

Plussat: Beds were comfy and staff were extremely friendly and accommodating. Location was spot on for most of the city's main sights.

Miinukset: Because I had booked through booking.com, I was told that I could not get my Marriott/Starwood points. This had not been clearly stated to me in my reservation.

Plussat: the room was very beautiful, nicely decorated. The staff very friendly.

Miinukset: despite the attention and friendliness of the employees the breakfast is poor and not worthy 30fr of a 5 star hotel

Plussat: This is a superb hotel very close to all the attractions and the service is top notch!

Miinukset: Nothing

Plussat: The location was amazing very close to the lake

Miinukset: They didnt serve complementary water the whole stay and the staff was rude about not serving it.

Plussat: a pleasant, well-located hotel

Miinukset: breakfast was terrible - you have to order, the staff is very rushed, did not feel any relaxation

Plussat: Unbelievably friendly and efficient staff.

Miinukset: Very dark room. Light switches did not work well. Too much emphasize on form instead of comfort.

Plussat: Location is so perfect

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent location! 5 minute walk to train station, Lake Lucerne boat, Chapel Bridge, restaurants and shopping. Rooms were well appointed and modern.

Miinukset: The air conditioning is not as cold as we would have liked. Maintenance tried to fix it but apparently it was a low as it could go. It's not like US ac and would take some getting used to if it was extremely any hotter out. It was in the 80's while we were there.

Plussat: Staff were fantastic and room, location amazing

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: Room condition, location, service, quality of breakfast were all great.

Miinukset: Nothing

Plussat: Room was comfortable, coffee machine, air con. Good location.

Miinukset: Staff were not very personable, none of our requests where granted. Shower head was just horrible, most the holes where blocked .Water leaked all over the floor. Housekeeping was extremely noisy from 6am. Overpriced, I would expect more for a four star hotel.

Plussat: The location only

Miinukset: The attitude of the front desk

Plussat: Fabulous location. Staff incredibly helpful. Room air conditioned and laid out well. Lavazza coffee machine. English TV channels. Beds comfortable. Free water and fruit. Would highly recommend.

Plussat: The quietness of the surrounding and the ease to many restaurants around the hotel

Miinukset: No kettle in the room

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: Aamupala ja sijainti hyvää.

Miinukset: Liian kallis.ei ilmastointia.huone tosi pieni kolmelle.hissi pieni ja ahdas.

Plussat: This Hotel was lovely and the location couldn't be beat! We had a view of the river and mountains, which was stunning! Unfortunately, a heatwave was sweeping through the area and temperatures rose to around 38°C (~100°F) during the day. There is no AC in the rooms, however there was a fan and we were able to leave the window open over night. The breakfast was very good.

Miinukset: nothing

Plussat: Great location. Clean rooms.

Miinukset: Hotel does not have air conditioning. I knew this beforehand however the weather was extremely hot making sleeping difficult

Plussat: Excellent location, great staff, comfortable rooms.

Miinukset: Elevator was out of order for a while.

Miinukset: Air conditioning!

Plussat: Location

Miinukset: No AC

Plussat: Fantastic views. Central location. The complimentary breakfast is light, but nice. Spacious and comfy boutique room.

Miinukset: No air conditioning.

Plussat: room space location

Miinukset: nothing

Plussat: The staff (especially at reception, but also at breakfast) were all incredibly kind and helpful, the location was exceptional, right by the covered bridge. The bed was comfortable and breakfast was sufficient.

Miinukset: The room was exceptionally small, and the window was tiny. When opening the door to the bathroom it was hard to move around. Especially because Luzern was rainy during my stay, the room was not a particularly comfortable refuge. For that reason, I do not think this particular room (one person, city view) in Hotel des Alpes gets you value for money.

Plussat: The location!

Miinukset: The room was very outdated and didn't look clean. One small window with a small fan. Very uncomfortable.

Plussat: Location was fabulous

Miinukset: No air conditioning. Very small room

Plussat: Best location. 5 minutes walk to the station. So clean and have a nice view through terrace. Quite good breakfast.

Miinukset: In the terrace and near the window, some bugs were there. I think it’s because of lights at night. So be careful!

Plussat: Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic.

Miinukset: The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.

Plussat: The location was great.

Plussat: Very nice location!

Miinukset: None!

Plussat: The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful.

Miinukset: An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.

Plussat: Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms

Miinukset: Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.

Plussat: Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel.

Miinukset: Everything was fine, no adverse comments to make.

Plussat: Vastaanotossa erittäin ystävällinen ja avulias henkilökunta. Aamaisella myös henkilökunta ystävällistä, heidän kohdallaan suuri muutos tapahtunut elokuuhun 2009 verrattuna

Miinukset: Ilmastointi olisi ollut paikallaan, koska oli hellettä. Huoneessa oli vain kovaa ääntä pitävä ja aika tehoton ilmankierrättäjä

Plussat: Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast

Plussat: Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good.

Miinukset: This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.

Plussat: Great for Lake view and City centre, all clean and nice breakfast

Plussat: Erinomainen sijainti. Parvekkeelta upea näköala Kapellbruckelle ja Reuss-joelle. Aamiainen mahdollista nauttia terassilla. Tallelokero huoneessa..

Miinukset: Osaa henkilökunnasta ei parhaalla tahdollakaan voinut sanoa ystävälliseksi. Aamiasella monet tuotteet loppuivat kesken.

Plussat: Sijainti kaupungin keskustassa, vanhassakaupungissa. Näkymä hotellista ja hotellin ravintolasta joelle ja siinä olevalle vanhalle puusillalle on tosi upea. Huone asiallinen. Henkilökunta asiallista, kohteliasta..

Plussat: Room was nice and quiet, something I was worried about, since the hotel is pretty much on the main road. Great accessibility, you can either walk to the station (less than 500m) or take public transport right infront of the hotel.

Plussat: Large and clean rooms .; With an interesting design.

Miinukset: Somewhat noisy. The hotel has a lot of tourists and the staff is constantly overloaded.

Plussat: Everything was great

Miinukset: Nothing

Plussat: Quite large, modern, quiet room. Proximity to rail station, lake and city centre.

Miinukset: Finding the entrance door to the hotel.

Plussat: Breakfast was good with fair amount of choices, room was basic and clean

Miinukset: This hotel is marketed as a luxury hotel and price reflects the luxury however the facility and the room is very basic hence not worth the money,room feels like a box. The disappointing part of my stay was due to inflexibility and lack of consideration of the hotel and management. Hospitality is also about care of your guests not just banking the money we paid. I had taken to emergency on the first day I arrived to Zurich hence could not make it to the hotel and naturally could not let them know, I have asked for refund for the first night as I managed to get there for the second night. Medical emergencies are exceptional reasons where a normal terms and conditions should not apply. Normally a good principled hotel would allow refund for exceptional cases but this hotel did not after emailing all the details to him. So be very careful if you are booking a non refundable booking with this hotel, I did not appreciate the lack of consideration and care for someone who was in emergency previous day.

Plussat: Very nice modern room with floor to ceiling windows. Great location

Miinukset: A bit cold in the room at night and could not switch off air conditioning.

Plussat: Very modern, clean and has all the amenities that you would need. Breakfast was included and it was excellent as well.

Miinukset: Not much, expensive relative to other countries but that’s Switzerland for you!

Miinukset: Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.

Plussat: Location is great

Miinukset: Bathroom was open to the room without any privacy

Plussat: The location of the hotel is perfect - the famous bridge Kapellbrücke is literally 3 minutes away on foot. You get free tickets for the public transport in the city. The staff are very nice and friendly. There is a car park on site.

Miinukset: I never like when the breakfast is included and in this case it was. I always prefer to organize that meal myself. Otherwise the breakfast was indeed very good I just don't need it. The car park is payed and it's not cheap!

Plussat: The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!

Miinukset: Not much