Luzern hotellit lähellä St. Peterskapelle

Plussat: Fabulous location, beautiful river view from the terrace. Very friendly staff, who offered us a complimentary dessert with a card on our anniversary. Highly recommend Hotel des Balances.

Miinukset: Breakfast a bit expensive for what is offered.

Plussat: Great location

Miinukset: Bathrooms were very tight!

Plussat: Perfect hotel

Miinukset: Nothing

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: The staff were so warm and welcoming! The hotel is beautiful, well decorated and warm. The river view was beautiful!

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: The location and view of the hotel are second to none. Overlooking the Luzern river and lake, the terrace and restaurant have the most amazing view of the city and the lake. The hotel is very luxurious and the staff is friendly.

Miinukset: When you arrive by car the directions are a bit tricky. The old town is closed for vehicles but open to the cars belonging to hotel guests. This could have been pointed out in the welcome e-mail. Secondly, like all restaurants in Switzerland, the restaurant is a bit pricy, but very tasty.

Plussat: There were beautiful views from our junior suite. The bed and pillows were amazing as was the bathroom. Overall, the location was perfect, view was spectacular, and room was fabulous.

Miinukset: There was a leak in their new air conditioning unit so a bucket was placed in our room while we were out for the day with no explanation or communication as to why. The leak continued throughout the night right next to our bed. We were grateful for the A/C installation in this old hotel, and problems with new installations are perfectly understandable but there was no apology until we brought it up and no discount from our final bill (or even a complimentary bar drink).

Plussat: Good central location

Plussat: Nice

Miinukset: All good

Plussat: Location was fabulous! Beds were comfy. Staff very pleasant and helpful! Air condition was much appreciated!i cannot comment on breakfast as we didn’t participate.

Miinukset: I would have preferred a room with a terrace.

Plussat: Fantastic location overlooking the river in Lucerne, the two terraces - breakfasts/ restaurant were perfect setting. The staff were very helpful and very friendly - so thank you! It is a lovely hotel and we had an amazing time.

Miinukset: Only one thing - the room we stayed in with balcony was quite small and as such perhaps the extra chest of drawers / wardrobe could be moved around to provide more room.

Plussat: Quality of the room!

Miinukset: A/C did not work and the outside temperature was in mid 90s and the room was on the top floor. The A/C worked great in the hall. Manager did not have someone check the A/C.

Plussat: Everytime that I stay in Lucerne; I stay at this hotel. I was till now never disappointed. The location is very central, near form the railroad station. The room are clean. The quality of the breakfast is very good. The staff is very friendly and helpful. What can we ask more

Miinukset: -

Plussat: Just 5 minutes’ walk from the train station, clean room with air conditioning, coffee machine and balcony, friendly and helpful staffs, near to several excellent restaurants

Miinukset: Nothing

Plussat: Location convenient and very clean

Miinukset: A little pricey

Miinukset: More than one little bar of soap would have been nice.

Plussat: Good Location

Miinukset: 1. Our room is at the attic, which has irregular shape and makes the room extra small. This fact is not revealed in the picture of the room. In addition, the facilities of the room do not match the picture, either. 2. The price changes drastically. The rate of our room was around 200CHF cheaper than we booked in total. So, better to check the price frequently if you want to stay. 3. Its rate of visa markup fee is 3%, which is the worst we encountered in our trip of Switzerland. Normally, it should be 1.5%.

Plussat: Good location. Sophisticated, modern interiors. Loved the bathroom with good-quality amenities. Plush bedding. Exotic brakfast room.

Miinukset: Even though I booked way before the check-in date at a free cancellation rate, the price is still overrated. Since it was ony an overnight stay I didn't want to bother with other booking agencies but if I was asked if I would stay here again, definitely not at this rate!!

Plussat: Room was evidently recently refurbished and had plenty of space. Very clean. Great location for exploring the city and for access to the quai and train station. Friendly and approachable front desk staff.

Miinukset: Just lacking in a few additional touches, breakfast was a bit of a mission to get what we wanted, some waitresses far better than others maybe we got an inexperienced waitress on one occasion.

Plussat: Great location, convenient to the train station and old town

Plussat: Every time I go to Luzern, I come back with the same pleasure in this hotel

Miinukset: does not have enough parking spaces

Plussat: Location and staff were great

Miinukset: Huonon äänieristyksen lisäksi, kun naapurihuoneen ovi suljettiin, se tuntui pienenä vavahduksena omassa sängyssäni.

Plussat: Location is so perfect

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent location! 5 minute walk to train station, Lake Lucerne boat, Chapel Bridge, restaurants and shopping. Rooms were well appointed and modern.

Miinukset: The air conditioning is not as cold as we would have liked. Maintenance tried to fix it but apparently it was a low as it could go. It's not like US ac and would take some getting used to if it was extremely any hotter out. It was in the 80's while we were there.

Plussat: Staff were fantastic and room, location amazing

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: Room condition, location, service, quality of breakfast were all great.

Miinukset: Nothing

Plussat: Room was comfortable, coffee machine, air con. Good location.

Miinukset: Staff were not very personable, none of our requests where granted. Shower head was just horrible, most the holes where blocked .Water leaked all over the floor. Housekeeping was extremely noisy from 6am. Overpriced, I would expect more for a four star hotel.

Plussat: The location only

Miinukset: The attitude of the front desk

Plussat: Fabulous location. Staff incredibly helpful. Room air conditioned and laid out well. Lavazza coffee machine. English TV channels. Beds comfortable. Free water and fruit. Would highly recommend.

Plussat: The quietness of the surrounding and the ease to many restaurants around the hotel

Miinukset: No kettle in the room

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: I don’t know.

Miinukset: It’s a poor hotel... not worth the money you pay... Very very basic hotel... I wouldn’t recommend to anyone. In fact I had to change the hotel after one night.

Plussat: The hotel location was perfect for people using the train. It was directly across the road from the station and then a short 5 minute walk across the river to the old town. The room was large which made it a great size for three people. There were a couple of lounge chairs for sitting. The beds were comfortable with good linen. The buffet breakfast was excellent with plenty of choices.

Miinukset: The rooms were warm. We needed to keep the windows open during the day to keep it cool. The street noise was too loud to keep them open at night so we needed to keep the fan supplied by the hotel on during the night to keep the room cool. The shower was over a bath.

Plussat: Large room. Modern. Freshly remodeled. quiet room facing away from Main Streets.

Miinukset: A/C needed these days even in Switzerland. Said to be going to be installed in a few months. Two level room with dak wood stairs a challenge needing extra care. Needed a small light or taped edge of stair visible in low light.

Plussat: Location! in front of the train station and the centre.

Miinukset: Price, far too expensive.

Plussat: Very conveniently situated near the train station and town centre. Good buffet breakfast

Miinukset: Being situated in the town centre near bars and restaurants, it can get noisy in the evening especially in hot weather with the windows open. A price to pay for being conveniently in the town centre.

Plussat: Very nice hotel right next to luzern train station and main transport hub. Staff was helpful Our suite was comfortable Many restaurants and shops nearby. Although rating is 3 stars but definitely above that.

Miinukset: Nothing.

Plussat: Convenient location beside train station. Modern room with well fitted bathroom. No air conditioner to cope with the hot summer temperature but there was a powerful standing fan in the room. Friendly staff. Great breakfast.

Miinukset: Mattresses need to be replaced.

Plussat: Location. Staff.

Miinukset: More electric sockets needed in the room. No air conditioning.

Plussat: Location is superb! So close to that trains, boats, old town and all attractions. Nice breakfast and a restaurant.

Miinukset: The room was a bit small, a bot hot and noisy from an air conditioner in the adjacent building.

Plussat: Location just opisite train station

Miinukset: No Ac and pelow was too uncomfortable

Plussat: location is in front of Lucerne train station so transportation is well connected. walking distance to all the tourist attractions and main market in Lucerne. good breakfast options. cleanliness in room and bed was comfortable.

Miinukset: there was no air conditioning in room, fan provided in room was not enough. room was bit noisy if you keep window open for fresh air as it was facing the main street but good city view. hotel is little bit costly.

Miinukset: huone oli kuuma hellejakson jäljiltä

Plussat: Room was nice and quiet, something I was worried about, since the hotel is pretty much on the main road. Great accessibility, you can either walk to the station (less than 500m) or take public transport right infront of the hotel.

Plussat: Large and clean rooms .; With an interesting design.

Miinukset: Somewhat noisy. The hotel has a lot of tourists and the staff is constantly overloaded.

Plussat: Everything was great

Miinukset: Nothing

Plussat: Quite large, modern, quiet room. Proximity to rail station, lake and city centre.

Miinukset: Finding the entrance door to the hotel.

Plussat: Breakfast was good with fair amount of choices, room was basic and clean

Miinukset: This hotel is marketed as a luxury hotel and price reflects the luxury however the facility and the room is very basic hence not worth the money,room feels like a box. The disappointing part of my stay was due to inflexibility and lack of consideration of the hotel and management. Hospitality is also about care of your guests not just banking the money we paid. I had taken to emergency on the first day I arrived to Zurich hence could not make it to the hotel and naturally could not let them know, I have asked for refund for the first night as I managed to get there for the second night. Medical emergencies are exceptional reasons where a normal terms and conditions should not apply. Normally a good principled hotel would allow refund for exceptional cases but this hotel did not after emailing all the details to him. So be very careful if you are booking a non refundable booking with this hotel, I did not appreciate the lack of consideration and care for someone who was in emergency previous day.

Plussat: Very nice modern room with floor to ceiling windows. Great location

Miinukset: A bit cold in the room at night and could not switch off air conditioning.

Plussat: Very modern, clean and has all the amenities that you would need. Breakfast was included and it was excellent as well.

Miinukset: Not much, expensive relative to other countries but that’s Switzerland for you!

Miinukset: Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.

Plussat: Location is great

Miinukset: Bathroom was open to the room without any privacy

Plussat: The location of the hotel is perfect - the famous bridge Kapellbrücke is literally 3 minutes away on foot. You get free tickets for the public transport in the city. The staff are very nice and friendly. There is a car park on site.

Miinukset: I never like when the breakfast is included and in this case it was. I always prefer to organize that meal myself. Otherwise the breakfast was indeed very good I just don't need it. The car park is payed and it's not cheap!

Plussat: The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!

Miinukset: Not much