Luzern hotellit lähellä Kapellbrücke

Plussat: location is very centered and convenient. view is really nice from the balcony. Staffs are very friendly and helpful.

Miinukset: breakfast choices are quite limited

Plussat: Historical charm meets modern clean and inviting. Amazing location next to the lake- walking distance to everything.

Miinukset: Not much to complain about- you get what you pay for. Fortunately, in this case, you get a 5 star experience.

Plussat: Wonderful, historic hotel in a great location! Staff is friendly and accommodating. We were upgraded to a spacious lake view room, which was a nice surprise as the view was fantastic. The bed was very comfortable, and the chocolates left with turn-down service were divine.

Miinukset: They advertise the breakfast buffet until 10:30, but came around at 5 minutes to 10 to let us know they would be closing the doors to the room with the food shortly. We had only been there a short time, and before my husband had a chance to get up, they closed the doors. They were nice enough to only charge half price, without us even saying anything.

Plussat: hyvä sijainti ja kaunis hotelli

Miinukset: kallis

Plussat: Staff

Miinukset: House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.

Plussat: Hotel Schweizerhof Mt Rigo Mt Pilatus The town of Lucerne

Miinukset: We received an upgrade. It . has been a great experience. The scenery, the people and the food. A lovely time in Lucerne

Plussat: Entire staff of hotel was welcoming, whether providing services, or merely passing in a hallway. Housekeeping refreshed the room at least twice a day and was attentive to every detail. The hotel deserves everyone of its five stars.

Plussat: I chose this hotel for a significant wedding anniversary and overall we had a good time. With only two exceptions, all the staff we met were friendly and helpful (which made the two exceptions stick in my mind, which is a shame). We were upgraded on arrival (to a room overlooking the lake), but there was some confusion about the room we had been given: it was not the room type I had specifically booked and had emailed them in advance to definitely confirm that we would get that room (a triple). After some unnecessary hassle, they brought in another bed. To resolve this. OK. The food is exceptional and the first night's evening meal was one of the best on our entire trip. Eating outside on the terrace had far more atmosphere than inside in their somewhat stultifying restaurant which reminded me of The Grand Budapest Hotel - and friendlier waitresses. They made a cake for our anniversary, which was jolly nice of them, and put it in a tin for us to bring home.

Miinukset: The bathroom was large, with a bath and VERY small shower cubicle, as if it had been installed as an afterthought? There were two washbasins but not enough room on either side for your own toiletries. I dragged over a strange little table to stand my toiletries bag on. The main problem with the bathroom which I reported to reception when checking out, is that there were nowhere near enough hooks or rails for all the towels and towelling robes once you had used them. You had to drape them over the bath which seems and looks terrible in such a spiffy establishment. And every day when housekeeping made the room up, they arranged three little bathmats on the floor of the bathroom in precise places where they just got in the way, especially in the way of the door! Regarding breakfast, do not make the mistake which we made the first morning. If you go into the massive, cavernous, buffet room and select ANY thing (even a piece of toast) you will automatically be charged an outrageous 35 Swiss Francs per person! The trick is to sit down first and wait to be served, then look at the menu and just choose what you're actually going to eat. Then you get charged per item which is about half the price. Compare that 35 Swiss Francs with the next (excellent) hotel across the border in Germany, where an identical breakfast buffet cost only FIVE Euros per head. The overall impression is that this is a luxury hotel in the old style (incidentally there is only one teeny tiny passenger lift and a very long walk to your room) which tries really hard with little fussy details like bath mats and chocolates in the room each evening, but somehow misses important things like replacing the orange juice in the minibar (I had to ask three times).

Plussat: Location

Miinukset: Price

Plussat: location, location! best view over lake lucerne especially on a clear day seeing the mountains

Miinukset: hotel was in need of updating

Plussat: Location, restaurant & bar

Miinukset: Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.

Plussat: The Hotel Staff is amazing!!

Plussat: Really like how grand it felt, pristine upkeep, beautiful location, and felt like everyone attended to our needs.

Miinukset: Nothing, everything was really great!

Plussat: Good location, good view facing the lake and mountains.

Miinukset: Staff attitude.

Miinukset: Room full of spiders

Plussat: Location was picture perfect. Service was excellent. Lake view room was sumptuous, albeit the in-room lighting could have been more sympathetic. Staff were very helpful and car parking, valet, was very convenient and easy.

Miinukset: The internal "void" space between the bar and the restaurants felt like too long a walk. The same walk at lakeside was very pleasant. A small negative in a great hotel.

Plussat: The Gentleman who met us and registered our booking went out of his way to help us and accommodate for our needs. This is truly an appreciated gesture. Lovely hotel, location and garden (which we unfortunately didnt have time to dine in but i did in years before and it was lovely)

Plussat: Exceptionally friendly staff, delicious dinners in restaurant, located close to lake and Old Town, comfortable room, cozy setting

Miinukset: The curtains were not good at blocking out light.

Plussat: Good breakfast. Nice location

Miinukset: Very bad Wifi connection. A little noise from street in the morning, no aircondition, so window needed to be open. Parking service vas very expensive. Elevator did not go all the way to the top floor.

Plussat: Absolutely lovely staff and service, Hotel is in great location and just overal experience was superb!

Miinukset: It was perfect

Plussat: The breakfast has a wide variety of cheese , nice croissant and bread. It would be good if there are some lettuce or tomatoes for breakfast.

Miinukset: It is a bit incovenience if you have a heavy luggage and you stay at the higher floors where you need to climb 1 to 2 flights of staircase.

Plussat: the restaurant, breakfast and dinner

Miinukset: No AC, noisy street, church bell every hour kept us awake whole night. Very inconvenient shower in high bath tab

Plussat: great breakfast quirky room but comfortable having a kitchenette was great room a little warm but had a fan to help with circulation overall a good stay

Plussat: Everything else

Miinukset: Looking at needs of global tourists , hotel should provide fast charging usb points. Bathroom is a little bit of a struggle to manage with space.

Plussat: Location was great, not far from the train station and in the old section of town. Staff was wonderful, helpful in all the questions we had. Cute little patio off our room.

Miinukset: Air conditioning!

Plussat: Lovely friendly staff - the room was very comfortable and the location was perfect. The breakfast was very good.

Plussat: simpathy

Miinukset: price may be to high

Plussat: This hotel is in an excellent area of Lucerne. We loved sitting out on the terrace taking in the views of the city.

Miinukset: The room was very small especially because we were traveling with our 18 month old and added a crib in the room.

Plussat: Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic.

Miinukset: The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.

Plussat: The location was great.

Plussat: Very nice location!

Miinukset: None!

Plussat: The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful.

Miinukset: An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.

Plussat: Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms

Miinukset: Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.

Plussat: Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel.

Miinukset: Everything was fine, no adverse comments to make.

Plussat: Vastaanotossa erittäin ystävällinen ja avulias henkilökunta. Aamaisella myös henkilökunta ystävällistä, heidän kohdallaan suuri muutos tapahtunut elokuuhun 2009 verrattuna

Miinukset: Ilmastointi olisi ollut paikallaan, koska oli hellettä. Huoneessa oli vain kovaa ääntä pitävä ja aika tehoton ilmankierrättäjä

Plussat: Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast

Plussat: Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good.

Miinukset: This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.

Plussat: Great for Lake view and City centre, all clean and nice breakfast

Plussat: Erinomainen sijainti. Parvekkeelta upea näköala Kapellbruckelle ja Reuss-joelle. Aamiainen mahdollista nauttia terassilla. Tallelokero huoneessa..

Miinukset: Osaa henkilökunnasta ei parhaalla tahdollakaan voinut sanoa ystävälliseksi. Aamiasella monet tuotteet loppuivat kesken.

Plussat: Sijainti kaupungin keskustassa, vanhassakaupungissa. Näkymä hotellista ja hotellin ravintolasta joelle ja siinä olevalle vanhalle puusillalle on tosi upea. Huone asiallinen. Henkilökunta asiallista, kohteliasta..

Plussat: Perfect location, beautiful setting, very friendly staff, incredible restaurant

Plussat: The location is quite good, it is only take around five minute to train station and the famous bridge.

Plussat: The location is perfect. Staff in the restaurant for breakfast is really nice.

Plussat: Location was great! Really close to train station and main attractions. Room was big and comfortable.

Miinukset: It is expensive, but apparently that's the case for all hotels in Lucerne.

Plussat: Great location just 5 minutes walking to the lake and center of Zurich. There are nice restaurants around it. The reception and restaurant staff were very polite and friendly.

Miinukset: Rooms and bathrooms are bit small but it's ok.

Plussat: 5 minutes walk to the bride and great restaurants. Less than 5 min walk to the train station.

Plussat: Nice location in a lovely city.

Miinukset: The room was freezing. After we told them about it downstairs, they said they'd send us a heater. Never happened.

Plussat: I made last minute changes to arrive early and contacted the hotel for an earlier booking- 2 nights rather than 1-which they accommodated promptly and efficiently. Hotel employee was fantastic. My traveling companion was challenging. But the sta

Miinukset: No. I was thoroughly impressed with everyone. I have 20+ years in hotel/restaurant management and even i may have lost my cool with my traveling companion's behavior (as i did several times during our trip) but your staff was exceptional dealing with her.

Plussat: Rooms were large.

Miinukset: Heater was not working when we were there. We were advised by the hotel to switch off the AC which was off and if still cold we can ask for extra blankets. But the room was still colder than what we wanted it to be. Not enough parking spaces. To get to the room there were three steps which was difficult with a baby stroller.

Plussat: Location and staff were great

Miinukset: Huonon äänieristyksen lisäksi, kun naapurihuoneen ovi suljettiin, se tuntui pienenä vavahduksena omassa sängyssäni.

Plussat: Great location

Plussat: Location is great.

Plussat: Quite nice. Easy walk to old center of town.

Miinukset: A bit expensive but that’s what you get in Switzerland.

Plussat: 1. Location. Close to Public Transportation including Train Station 2. Cleanliness 3. Modern Appeal 4. Speed of Check in and Check out 5. Friendly and accommodating Staff 6. Breakfast was definitely great.

Miinukset: Nothing comes to mind.

Plussat: Helpful staff. Great location. Clean, comfortable room.

Miinukset: Nothing.

Plussat: The hotel is in a perfect location only 5 minutes walk from the railway station. It is clean, comfortable, with spacious rooms and good amenities. The staff were very knowledgeable and helpful and went out of their way to assist. The breakfast was very good with a large selection of food and drinks on offer.

Plussat: Very clean and comfortable. Excellent staff. Perfect location for vacationers . Very convenient to train station and old town.

Miinukset: A bit of street noise.

Plussat: Conveniently located near train station

Miinukset: Room when we checked in had someone else's bags in it.

Plussat: Location close to the main train station.

Miinukset: No coffee making facilities in the room.

Plussat: Very close to train station. Helpful and friendly staff

Plussat: Great family room and breakfast Excellent location

Miinukset: The building was under construction, nobody told us when booking. A little noisy due to the construction that started 8 am. Still a great hotel