Luzern hotellit lähellä Löwendenkmal

Plussat: location is very centered and convenient. view is really nice from the balcony. Staffs are very friendly and helpful.

Miinukset: breakfast choices are quite limited

Plussat: Historical charm meets modern clean and inviting. Amazing location next to the lake- walking distance to everything.

Miinukset: Not much to complain about- you get what you pay for. Fortunately, in this case, you get a 5 star experience.

Plussat: Wonderful, historic hotel in a great location! Staff is friendly and accommodating. We were upgraded to a spacious lake view room, which was a nice surprise as the view was fantastic. The bed was very comfortable, and the chocolates left with turn-down service were divine.

Miinukset: They advertise the breakfast buffet until 10:30, but came around at 5 minutes to 10 to let us know they would be closing the doors to the room with the food shortly. We had only been there a short time, and before my husband had a chance to get up, they closed the doors. They were nice enough to only charge half price, without us even saying anything.

Plussat: hyvä sijainti ja kaunis hotelli

Miinukset: kallis

Plussat: Staff

Miinukset: House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.

Plussat: Entire staff of hotel was welcoming, whether providing services, or merely passing in a hallway. Housekeeping refreshed the room at least twice a day and was attentive to every detail. The hotel deserves everyone of its five stars.

Plussat: I chose this hotel for a significant wedding anniversary and overall we had a good time. With only two exceptions, all the staff we met were friendly and helpful (which made the two exceptions stick in my mind, which is a shame). We were upgraded on arrival (to a room overlooking the lake), but there was some confusion about the room we had been given: it was not the room type I had specifically booked and had emailed them in advance to definitely confirm that we would get that room (a triple). After some unnecessary hassle, they brought in another bed. To resolve this. OK. The food is exceptional and the first night's evening meal was one of the best on our entire trip. Eating outside on the terrace had far more atmosphere than inside in their somewhat stultifying restaurant which reminded me of The Grand Budapest Hotel - and friendlier waitresses. They made a cake for our anniversary, which was jolly nice of them, and put it in a tin for us to bring home.

Miinukset: The bathroom was large, with a bath and VERY small shower cubicle, as if it had been installed as an afterthought? There were two washbasins but not enough room on either side for your own toiletries. I dragged over a strange little table to stand my toiletries bag on. The main problem with the bathroom which I reported to reception when checking out, is that there were nowhere near enough hooks or rails for all the towels and towelling robes once you had used them. You had to drape them over the bath which seems and looks terrible in such a spiffy establishment. And every day when housekeeping made the room up, they arranged three little bathmats on the floor of the bathroom in precise places where they just got in the way, especially in the way of the door! Regarding breakfast, do not make the mistake which we made the first morning. If you go into the massive, cavernous, buffet room and select ANY thing (even a piece of toast) you will automatically be charged an outrageous 35 Swiss Francs per person! The trick is to sit down first and wait to be served, then look at the menu and just choose what you're actually going to eat. Then you get charged per item which is about half the price. Compare that 35 Swiss Francs with the next (excellent) hotel across the border in Germany, where an identical breakfast buffet cost only FIVE Euros per head. The overall impression is that this is a luxury hotel in the old style (incidentally there is only one teeny tiny passenger lift and a very long walk to your room) which tries really hard with little fussy details like bath mats and chocolates in the room each evening, but somehow misses important things like replacing the orange juice in the minibar (I had to ask three times).

Plussat: Location

Miinukset: Price

Plussat: location, location! best view over lake lucerne especially on a clear day seeing the mountains

Miinukset: hotel was in need of updating

Plussat: The upgrade the made for us , the friendly front desk staff , spacious connected rooms as we requested

Miinukset: The one old elevator

Plussat: Perfect. Just perfect. Loved it.

Plussat: Everything about this hotel is well thought out. Don't look anywhere else if you are in Luzern. This is a beautiful hotel in an excellent location and amazing staff. Little things like bed time stories and recommendations for next day activities makes for an unique experience. The room is spacious and beautiful with a cute balcony. I think every room has some celebrity theme and ours was a pop singer theme(forgot exactly who it was). The attention to details is fascinating and as a person who appreciates details I thoroughly enjoyed every bit of it. The restaurant/bar downstairs is also excellent with a nice sit out facing the main road and the river. Worth every penny!

Plussat: The location is exceptional, and the view from the restaurant wonderful. The dinner was excellent, if expensive, and the staff were all very friendly and helpful. Breakfast had a wide selection and you can sit outside right next to the river.

Miinukset: My room had no view, although it was billed as 'Lovely view of old town' - I essentially looked into an Italian restaurant... from a distance of 5m. The room was small, and the 'double bed'was two single beds pushed together...

Plussat: The room was wonderful, bed was comfy and the view amazing.

Miinukset: The loud random ringing of the bells.

Plussat: I like the location of the hotel and the friendly of the staff

Miinukset: If I got bigger room

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: Fantastic location

Miinukset: Very expensive and the room very small

Plussat: Staff was extremely helpful during our stay. Their restaurant is exceptional and we ate dinner there twice. Room with balcony and river is a must.

Miinukset: Limited space for clothing and our toiletries were never refilled. Seemed odd for the price of the room.

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: Staff very pleasant and helpful. Fantastic location. Evening meal in restaurant very, very good (but definitely not cheap!).

Miinukset: Breakfast isn't included in the room rate - 35ChF for a full buffet (plus some individually cooked egg items & pancakes) or a croissant and coffee for (I think) 15 ChF. The hotel's in an historic building so there are steps from the street to reception and on the individual floors between rooms. I think it's possible to enter through the bar/restaurant and take a lift to reception but I'd certainly check if you have any mobility issues

Plussat: Beautiful location in the old town, overlooking the river, bridges, mountains and lake.

Miinukset: Nothing

Plussat: It was an splendid experience to stay here. If I return to Luzern, I would choose to stay here again

Miinukset: I was not asked if I preferred a room with balcony facing the river. That would have been nice.

Plussat: The location and view were amazing. The first room we were in had a very strong odor and we asked to switch rooms. They did say that room had been complained about previously and did switch us but charged us for an upgrade as the only other room they had was one with a better view. The bathroom was typical of a European hotel and the shower has a half glass wall. We did have some bugs in our room but that may be because we had to leave the windows open because it was the only way to cool the room.

Plussat: Highly recommend this hotel for your stay in Lucerne. We loved the location and the balcony views. The staff was very friendly, especially the front desk - so helpful - they truly go out of their way for their guests. Clean room, comfy beds. We stayed in a jr suite and were pleasantly surprised by the size of the room. Hotel Des Balances - thank you for your hospitality!

Plussat: Location!

Miinukset: Rather simple breakfast

Plussat: Very helpful check-in staff, very nice room, great location, delicious breakfast.

Miinukset: The room could have been vacuumed/mopped up more - I didn't feel comfortable walking around it barefoot. We appreciated having an air conditioner but it was quite loud so we had to turn it off to sleep through the night (and then it got warm).

Plussat: First floor lounge and eating area

Miinukset: Noisey street

Plussat: The breakfast buffet was very good and had everything you need , they had soft/hard boiled eggs . A friendly atmosphere for a hotel/ B&B which we did not know till we got there. It is very close to the train station and major attractions along with shopping. We really enjoyed the city what it had to offer. The room did have a tower fan in it which we really appreciated to get some cool air in the room in the evening hours.

Miinukset: Maybe a better bathroom door with more ventilation and privacy which would be hard in such a small room . the facilities were good and just what you need for a short stay.

Plussat: Location location

Miinukset: Nothing

Plussat: Almost everything

Miinukset: A bit small in room size

Plussat: Our room was updated and clean. The bedding was nice and warm. The breakfast was nice and we liked the fact that we could buy groceries and eat in the dining room. Self serve coffee, fruit, and croissants all day were a nice touch. The property is located close to the train station and central Lucerne.

Plussat: Room is clean and quite. Bathroom is well equipped and show water is big. The location is GREAT (close to the train station, ferry and Coop). Breakfast is excellent. There is an advanced coffer machine in the dinning room. Good coffee and tea in the dinning room until 10 pm. (no coffer in room) Staffs are very professional and high efficiency.

Miinukset: Expensive? It will be even greater if the owner can lower the rate a little bit.

Miinukset: Didn't stay long enough

Plussat: Fantastic location, just a five (or less) minute walk from the train station and right down the block from the Chapel Bridge. Hotel was very very, clean and receptionist, housekeeper and breakfast staff very nice.

Miinukset: Nothing can be done about this, but walls are very thin. We could hear the people upstairs room when they came in late and left very early in the morning both nights.

Plussat: Perfect location, close to train station and Luzerne old town, Chapel Bridge and restaurants Confortable room Amazing breakfast

Plussat: Location was excellent and the staff very helpful.

Miinukset: The aircon in rooms doesn’t seem to do much..

Plussat: Very clean and upscale hotel with clean quiet rooms and nice staff. Great morning breakfast but a little expensive for what’s available. No complaints other than higher prices but that seems to be a Swiss thing more than anything.

Miinukset: High breakfast prices but small selection from the buffet.

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: We loved our room and the bed was super large and comfortable. The bathroom was really well appointed and spacious. We had complimentary water, a coffee machine, and chocolates to welcome us. We were very impressed and would definitely go back if given the chance. The location was fantastic! Only two minutes from the river and all the wonderful cafes. No negatives as far as location goes ++++ It was an easy walk back to the train station which was very helpful.

Miinukset: We didn't like the customer service especially when wanting to buy drinks. We were totally ignored. Everything else was great!

Plussat: Loved the room! We got upgraded for free, not sure why. But the breakfast was amazing, so many choices.

Miinukset: Not located to anything close, but within walking distance to the major shops.

Plussat: Very good location

Plussat: The hotel is very close to the famous bridge, main station, and old town. Minibar (Juice, beer, snacks) is free. They also offer you free public transportation voucher.

Plussat: Location is excellent . It is a small efficient clean Swiss Hotel . The value question is not really applicable in Switzerland . Everything is very expensive. Beds were also very comfortable and the breakfast was good . Last but not least - we requested early check in and we got it . that was a pleasant surprise.

Miinukset: Nothing really . Pillows were abit too flat .

Plussat: Near the Luzern Station, you could reach the famous view by walk in 1-2 minutes, easy to get everything you want; the workers there are nice and kind, if you choose to support the environmental item, you could save 5 chf per night; I live in the 6F, the minibar is all free, a wonderful stay

Plussat: Beautiful room with a balcony. Comfortable beds, big bathroom. Very friendly staff who checked us in earlier as we arrived around 12:30. The hotel is centrally located. Highly recommended.

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: Nice breakfast Nice staff

Miinukset: If I could get a English speaking TV channel...

Plussat: Enjoyed every moment especially the staff.

Miinukset: Wasn’t long enough

Plussat: The place is in the center of the old town. Near the view of the lake Lucerne. Traveling to other spots is very convenient

Plussat: Hotel location. AM meal.

Miinukset: Staff was nice but seemed overworked and less friendly then other places stayed.

Plussat: Lovely location - super helpful staff

Miinukset: Parking is a little pricey :(

Plussat: Location was perfect for seeing the town.

Plussat: Location, close to public transport. Close to town centre. Breakfast was very good. Helpful staff.

Miinukset: The flight of stairs to get to the lift which only stopped at the intermediate landings which meant stairs to the rooms. No air conditioner and the fan which was in the room when we arrived had been taken for our second night’s stay.

Plussat: Good breakfast. Interesting, quirky bathroom tiles.

Miinukset: Room decor: although clean, the room looked drab because of the selection of colours used.

Plussat: Very friendly and helpful staff. Great view from bedroom window. Very good terrace restaurant front and back. Breakfast available to 11am - or 2pm on Sundays! Free supply of bottled water.

Miinukset: Slightly difficult to find if arriving by car. Stairs may be a problem for some people - but staff very helpful with luggage. Its Switzerland - so more expensive than most other destinations!

Plussat: The hotel staff are very friendly and professional. The location is close to the bridges and also a larger grocery store is near the large parking garage. The bus and train station is within a 10 minute walk.

Miinukset: Without A/C or fans it made things a bit warm inside and that's with the windows open.

Plussat: The location was great, the staff was friendly!

Plussat: Location was excellent, very central to everything. The room was very basic for a 4 star hotel and the bathroom door would not close properly, but our only real complaint would be that there were no tea/coffee making facilities in the room, which we would consider standard for a 4 star hotel! Nonetheless, we had a lovely stay and the staff were so friendly and helpful. They were the ones who in fact made the hotel stay more enjoyable.

Miinukset: Room facilities