Manizales hotellia

Plussat: Clean, relatively modern place for a dismal city. They probably deserve a higher score but I just dislike that city so much that even a bed stuffed with angel feathers would be unpleasant.

Plussat: Good guy helping us with the bags

Miinukset: When we went to the bedroom, the bathroom was dirty with hair in the hand wash and the smell of the room was terrible (humidity), we ask for a change and we had it. It’s very easy to listen the noise outside, in the social areas and in the other bedrooms. We had a misunderstood about taxes because my husband is not Colombian and the attitude of the workers was really mean ... they never said hello again to us after that even when we were saying good morning. Just so mean the personal at reception

Plussat: Excellent location 5 minutes from the main street and the cable car terminus.

Plussat: Staff

Miinukset: Location

Plussat: The bed was giant and comfortable. The rooms are big and the shower was like heaven! Very friendly receptionist (especially the lady) who helped us out with all our questions. Breakfast buffet was good.

Miinukset: Only negative thing was the fact that we had a room on Streetside and there was a lot of noise. But with earplugs we slept fine.

Plussat: Location location..... and the staff was very very professional and friendly

Miinukset: No A/C in the room and the furniture could have an upgrade

Plussat: The staff were very kind and very professional. The breakfast buffet was included and it was outstanding!

Plussat: Nice hotel to stay in. Helpful staff, cosy restaurant with good breakfast, centrally located.

Miinukset: I would expect a more arty room decoration. It turned out to have a regular room decoration.

Plussat: Breakfast was excellent. The room was very clean and quiet. The staff was very helpful and friendly. The location of the hotel was very convenient.

Miinukset: Everything was very good.

Plussat: Very centrally located. Great staff. Clean.

Miinukset: A little tired. Only one elevator for 8 floors. Noisy on the weekend if on street side.

Plussat: Good WiFi

Miinukset: The property is under construction. We came here to relax but you can’t hear the birds from 7.30am -6pm. The room we got assigned at first was really cold because it didn’t have any proper windows. It had wooden shutters that let the air and bugs in. After complaining several times about how disappointed we were we got a room upgrade. The new room was a lot better however it still didn’t represent what we paid therefore not good value for money. The restaurant always took at least 45mins to serve food even if it was just a sandwich (with the exception of breakfast which was a buffet) the hotel seems to have lots of staff but all undertrained. Only 2 vegetarian options on their menu.

Plussat: We stayed at one of the main buildings and the room was great. I heard people mention that some cabanas are somewhat old and need improvement. Only thing to improve is the breakfast: very limited options, not enough for a hotel calling itself “luxury resort”. The cereals are a 6-year olds dream: fruit loops, chocolate pops and sugar coated flakes. Get some healthy granola! As of March 2020 there are constructions in progress. Lots of noise and one pool is closed. Better choose another place in the next weeks.

Plussat: The natural thermal springs are wonderful. Setting beautiful and the staff is super nice and helpful.

Miinukset: Main restaurant and bar were under renovation. The event center was fine but it will be even nicer when complete.

Plussat: Loved the place! Great beds and wonderful bath tub. Food was excellent

Plussat: Very nice facilities.

Miinukset: Service did not meet a so called 5 stars. Room was not cleaned until 7 pm because they had us as leaving the hotel on that day and when we called to ask they just stated that we should have left that day... our booking was for 2 rooms in the same reservation... Only one room was for check out on that day the other one was ok. Finally they make the room. Room didn't have a hairdryer, Don´t disturb sign, minibar was empty... For sure not a 5 stars hotel. In the restaurant, both nights, we received one of the main dishes when other 3 people in the table had already finished.. and first night was a soup and the second night was just a burger!! For breakfast we had to stand on line to request for an omelette for more than 10 minutes...

Plussat: Very clean great location

Miinukset: I would ask for a rom that does NOT have a window to the lobby. It can get a bit noisy at night.

Plussat: Nice, clean hotel near the old center. Staff was very friendly.

Plussat: We arrived in the hotel after a long Road trip, the offered us coffe and water. The helped us with our luggage and parking our car. Room were huge and perfectly cleaned. I would like to mentioned that The staff member was really helpful. I booked 3 days and 2 nights but unfortunaly we had to check out on our 2nd day due to a force majeure. The hotel staff were really understanding and helpful. They helped us with our early check out and even refunded money of our booking. I highly recommend this hotel.

Miinukset: Everything was perfect even when we had to check out before as planned.

Plussat: Nice large room with great window. Nice, strong hot shower. Baseball’s the only reason for TV for me, what a nice surprise to take in the World Series. Check in gentleman was less than friendly though everyone was great. Nice breakfast, helpful staff. Location was conveniently walking distance to el centro. Far enough for quiet.

Miinukset: Check in man was salty with negative energy. Everyone has a bad day and perhaps that’s all it was. It wouldn’t keep me from returning. Manizales is well located and I was very satisfied with Europa New Boutique Hotel.

Plussat: The breakfast buffet was very good, and the staff is very attentive and friendly.

Miinukset: The location was just ok..... not as close to some things as I would have liked. The room needs better ventilation at night. I requested a fan, but was told that there were no more available.

Plussat: Everything was great. Mauricio at the front desk is awesome and very friendly. The servers at the restaurant were very nice and polite.

Plussat: Good breakfast, nice staff, good location, good services.

Miinukset: The parking system is regular.

Plussat: The bed mattress needs replacing. Everything else was perfect.

Miinukset: Mattress

Plussat: Very good value for money. Cheapest hotel we found in Manizales at Easter weekend and for our one night pit-stop, it suited us very well.

Miinukset: It was a struggle to get a towel at first. We did eventually get it and the shower felt amazing after a day of hiking.

Plussat: High ceilings, it was funny the room they gave me was so small that if you would've flipped it to the side it would ve been bigger. Its located close to the sunset factory.

Miinukset: They lured me in with the "early 2020 deal" with pictures of the nice big rooms. When I arrived I was given a small room. (so small, without shifting the bed there wasn't even space for my bag. On purpose, they have two types of rooms, as if you would confuse the 2. So I payed for the big room but had the small one. classic. I complained to booking and then they wanted to give me the big room, but hey, too late. Other than that, the street behind the window is so loud (its on a steeeep hill and every car, motorbike and truck Revs up HIGH to get up) , if you want to hang out in your room in the daytime bring earplugs or take one of the stuffy, dark rooms to the back. Don't stay here.

Plussat: The customer service was great, and the location is Amazing!

Miinukset: I would have loved some mango at breakfast, or mango juice!

Plussat: The hotel is in a very nice, calm setting. Staff were helpful organising taxis. The room was comfortable.

Miinukset: The breakfast wasn't as good as other hotels we have stayed in. The facilities could have been better maintained.

Plussat: The hotel is located in a beautiful park, green all around, just beautiful. The rooms are very clean and the staff is very helpful, great service and hospitality. I can highly recommend the place, great when you travel with children too!

Plussat: Nature hike, excellent guides, excellent staff willing to inform well, beautiful architecture and design, the jacuzzi was beautiful.

Miinukset: All was great.

Plussat: It was fabulous.

Plussat: Nice and collaborative management. Kind and attentive room cleaning crew. Nice sector of the city with many restaurant and bars.

Miinukset: Poor sound-proofing: the rooms towards the streets can get noisy, they should have double-glazed windows. Breakfast sub-par: catering mainly needs and taste of locals. Terrible coffee (and it's supposed to be the coffee region!).

Plussat: Clean, comfortable, staff very welcoming and helpful. New hotel in a perfect location for bars and restaurants.

Miinukset: All was good.

Plussat: Easily findable as a tall red and white building. Valet parking. A good part of town with lots of facilities around.

Miinukset: Difficult approach from main road. I made the mistake of using the toothpaste but was let off paying by management

Plussat: Staff was pretty kind and supported us whenever we needed them, rooms and bathrooms are very comfortable and with the proper space. Also hotel it's a quiet place to get rest

Miinukset: Something that bothers me a little bit was the personnel cleaned table glass with a piece of used newspaper rather that with a clean piece of rag or a paper towel, the door of the room we stayed need maintenance.

Plussat: Everything and everyone was wonderful and professional. Will be back for future trips.

Miinukset: Nothing

Plussat: Excellent hotel with kind and helpful service. Highly recommended.

Miinukset: There is no ramp for stroller at the entrance.

Plussat: Everything was great! I would stay there again in a heartbeat. Thank you for everything!

Plussat: - Friendly and helpful staff - popular with Colombians - Good breakfast included in the price

Miinukset: - Less experience with international travelers (e.g. no recommendation for nearby restaurants, tours I should be doing / avoiding) - Super small rooms with thin walls. The three-person-bedroom can easily used by 2.

Plussat: Very clean hostel, big bathroom ! Had even my own private tv! Friendly girl at the reception!

Miinukset: The guy at the reception was pretty rude and didn’t care !

Plussat: The chairs on the porch, the birds.

Miinukset: That the pool was empty.

Plussat: We loved how welcome we felt during our stay. A great breakfast, clean and spacious rooms, great location, helpfull staff and very clean room. Our toddler loved playing with the animals (cats, dog, horses,..) and we liked every second of it.

Plussat: We had an amazing view of the wild of Manizales. The cottage was fully for ourselves, complete calm!

Miinukset: It's located in a quite hard to arrive location. We have a big SUV which was hard to maneuver into the parking lot.

Plussat: Very quiet, nice view, lovely to have breakfast while watching colibris. Very clean and the rooms are nice with satelite tv. Keep in mind that the hotel does not have a restaurant service. They serve breakfast, but for those who want to have lunch or dinner: you better go somewhere else. The hotel can call a delivery service, but it is basically bad fast food.

Plussat: Spectacular view

Miinukset: Rooms were rather basic fit the price offered. Pool different from the pictures

Plussat: The staff was very helpful! The location was fantastic, great view and lots of nature around! Anything that we needed was promptly taken care of. A nice place to relax!

Plussat: The view of the mountains and the bird watching.

Miinukset: Some places needs maintenance, in particular the walking trails.

Plussat: Beautiful place...rooms are comfortable with bathrooms inside. The environment is really wonderful and the mountains views are really nice and pleasnt. The staff are really friendly and the walk thru the mountains is beautiful

Miinukset: The room was very comfortable but needs screen at the windows, on the order that we can open itd without possibilities that insects could come inside. The breakfast's options aren't too much

Plussat: Front desk staff are friendly enough

Miinukset: The property is tired and the and the room old. No shampoo in the bathrooms! Or lotion. Breakfast was plain and offerings limited.

Miinukset: Shampoo and lotion in the bathroom, updated furniture and decor, no noxious exhaust in hotel lobby

Miinukset: They started off not having the room that I've booked, and had to put me into a smaller one. Two days after a cleaning lady put my heavy leather jacket onto a very thin hanger, and the jacket's shoulders were deformed. When I showed them the damage, they didn't even say sorry. The hotel is OLD, and it shows. There're holes in windows, so there's no sound insulation really. The location is OK if you'd like to be in Centro, but the street is busy, and there're many cars. One block down there's a prostitution spot, and it looks ugly. The breakfast is inconsistent, as they have food of different quality every day. You can't get a coffee in the afternoon, because the lobby bar is closed.

Plussat: Clean and comfortable. Great views and great location with lots of choice for food, drinks, coffee right on your doorstep. Big rooms. Good breakfast.

Miinukset: All was good

Plussat: This is my third time to stay in this hotel. The staff is very helpful regarding helping us get a driver to take day trips nearby. They are friendly and kind.

Plussat: Location

Miinukset: -

Plussat: Perfect

Plussat: Airconditioning. Central location.

Miinukset: Noisy traffic Poor breakfast

Plussat: The best value for money hotel at Manizales. The staff was great, they even helped us sending some boxes back to Bogotá because we had no room at the car... There was also an evening meal included that was and amazing surprise.

Plussat: Above the all, I liked the amazing hotel staff. They are very friendly and helpful. The location of the hotel is excellent. The area is nice and safe. There are restaurants, cafes, and shopping center nearby.

Miinukset: WiFi connection could be improved. The room could have better lightning.

Plussat: I like the staff attitude and high service level

Plussat: Neighborhood

Miinukset: Price vs place

Plussat: Kind personel although conversation was difficult because nobody were spraking english.

Miinukset: Very bad sound insulation. Staff conversation heard loudly most of the day, started banging the pans at 5 a. m.

Plussat: Friendly service

Miinukset: Pillows were too thin and the towels were rough like sandpaper

Plussat: I have been back to the hotel since three year's and all the staff remembered me and asked how was I. They also remembered some details about me. That was a nice welcome because I thought that no one there could remember a guest for three years. Things changed there for better. An excellent, diverse and abundant breakfast.

Plussat: I loved staying here, the room is huge, Wi-Fi is fast, it's spotless clean which is very important to me. The towels were so nice and soft. Excellent hotel. Great Location. I called reception to ask for an Iron, and I got a maid come to my room and Iron my shirt for me. Amazing. I really recommend staying here over any other hotel in Manizales.

Miinukset: no room service for food at night.. However the receptionist showed me where the local restaurants were and it was only 2-3 minutes walk from the hotel. Great food! Hotel is near many shops and restaurants.

Plussat: Customer service was excellent. The hotel staff really went out of their way to help us feel comfortable.

Miinukset: Food was good. Service was excellent. If the hotel can make one improvement, it would be installing some vents in the bathrooms. Because there was no air flow, the humidity from the bathroom affected the room’s overall humidity.

Plussat: Friendly staff and good service. Enjoy the breakfast too.

Plussat: The hostel looks like a little mediterranean village. Comfortable areas to hang out. Room with a projector, hammocks, comfortable sofas and clean kitchen.

Miinukset: In the dorm we had suspicion of having bugs in the bed, but an exterminator came quickly and sprayed everything with antibug spray.

Plussat: It is a very clean and comfy hostel, the wifi works great, a tasty breakfast is included, there are plenty of areas to chill out and relax. The staff was very kind and was able to answer all my questions. If you come to Manizales this is the place to stay!

Miinukset: Nothing, except for maybe the laundry service... some of my shirts got some weird stains on them after washing them at the hostel. But they will probably wash out after another wash :)

Plussat: The staff was incredibly friendly and helpful and the location was great.

Miinukset: The wifi was weak in my room

Plussat: They were very helpful with setting up tours and answering any questions I had.

Plussat: Good location, friendly staff, great facilities....tv room,Netflix access, library, very clean, good breakfast.

Miinukset: Noisy in front rooms, but they provide earplugs! Very poorly marked, so a bit hard to find...and a lot of stairs! But the facilities were super!

Plussat: Very helpful staff, speaks very good English. They can provide also some tours (coffee plantations, tracking, mountain biking). We took the tour to coffee plantation and it was very good (Finca Venezia).

Miinukset: It was a little bit cold and noisy in the rooms but anyways OK