Matsue hotellia

Plussat: OK-standard buffet

Miinukset: difficult to find by driving

Plussat: It was a beautiful facility with outstanding staff, excellent meals. My husband loved the onsen. One of the highlights of our trip to Japan.

Miinukset: No complaints.

Plussat: Practicable rooms

Plussat: The tradional spa, the hospitality and the good food.

Plussat: I realized, while in the parking lot, that this was a 5 Star facility. Lots of reception help and was personalized. They also had digital language translators. Our check-in person walked us to our rooms and showed us where the baths and restaurants were. Very pleasing and comfortable. I would definitely make the effort to stay here, when I am in Matsue, again.

Plussat: Very grand and comfortable hotel. Helpful staff, good food.

Miinukset: The walls were thin. Neighbours from hell chatting loudly in the wee hours and disturbing my sleep.

Plussat: The onsen facilities are large

Miinukset: The rooms are a bit rundown

Plussat: Gyokusen a big Ryokan and located in a popular Onsen area. The price is quite affordable compares to other Ryokan. Their breakfast is buffet type and it's not too Japanese but still nice though. I found that the spring there is quite good to skin and feel soft and smooth after the onsen. In general, value for money!

Plussat: The onsen and the garden

Plussat: Excellent location and services. The garden is beautiful. Buffet breakfast has various choices. The onset is very nice as well. Free shuttle service to JR station is very helpful

Miinukset: The room is slightly dated. No restaurant for dinner

Plussat: Excellent value for money in the onsen town. It’s located at the start of the onsen town and close to a local eatery that serves excellent Japanese food.

Miinukset: Nothing I dislike about this property.

Plussat: Location is good, and staff is friendly. Have lots of choke in breakfast. Good hot spring.

Miinukset: No teaspoon in the room

Plussat: Hospitality. Very good facilities. Food is amazing

Plussat: Good breakfast, Good services, Good onsen

Miinukset: None

Plussat: The staff were very friendly and helpful. More relaxed than the city hotels but very efficient. The onsen bath was wonderful. The breakfast had a variety of western & japanese food.

Miinukset: There was nothing we didn't like. Some reviews said it was a bit tired but even though it needed some fresh paint and a bathroom update we loved it's charm.

Plussat: Manager who spoke english and French was most helpful and welcoming.

Miinukset: Would have preferred a buffet dinner and more western food at breakfast

Plussat: The hotel was amazing! Super fancy! They had bigger size of yukata that guests can wear. I’m a big person so I was super shocked they had varies sizes. Food was good! Staff was amazing. They did have someone that spoke English so that helped a lot.

Miinukset: The arcade/game section was very small. More like a little game corner. If you were above the karaoke rooms you can hear people sing. The karaoke rooms were on the first floor and I was in the third floor and I could hear the person sing perfectly. They need to invest in soundproofing those rooms.

Plussat: The hotel is quite central not too far from the train station.

Miinukset: The hotel is expensive and rooms are extremely small, No onsen to relax and no daily cleaning.

Plussat: This is a modern business hotel with exceptional facilities, including a television screen in your bath tube and an air purifier in the room. The breakfast was freshly made. There was a possibility to print out business documents, and the staff was very helpful. Some of the staff spoke good English. Convenience stores, restaurants, and bars are nearby. It is likely that I will return here again in the future.

Miinukset: The windows were facing the building next to the hotel, offering no view, or sunshine of any kind.

Plussat: good location. we were kinda misguided by google map and went down to the pedestrian walk which was rather painful dragging a big suitcase for 2 weeks travel. fact is once you exit the station, turn left and first building turn to your left, at the first or second traffic light you walk across street then hotel is to your left hand side, think in its front is a Toyo Hotel. hotel facility is very good, comfy rooms and interior is rather new, bathroom is very good so its the lighting in the whole room. hotel serves free coffee throughout majority of the day, and free soba (noodle) at 9.30pm although we didn't take. have complimentary washing machines on both 2nd and 10 floor, dryers also available with a fee somewhere between JPY200-400. breakfast is also good and staff are very friendly. we really enjoy the stay.

Miinukset: in general nothing, if have to name one, then the receptionist upon checkin might be new that process was a bit confusing.

Plussat: Spacious room for Japan; very comfortable bed; across from the train station

Plussat: Very new Spacious Nicely contemporarily decorated Staff was helpful, welcoming Restaurant was excellent

Miinukset: It would be nicer with an onsen ..

Plussat: Good accommodation with clean and silent room, convenient location for sight seeing near the station where sight-seeing round-trip bus "Lake-line Gurutto-Matsue" leaves, friendly staffs, and tasty morning buffet.

Miinukset: Little space to keep clothing, with no chest.

Plussat: Very good location, close to the JR station and where I have to process my business job. Front desk is very friendly!

Plussat: Overall, The best hotel for the money in Japan so far due to the special non-refundable special rate. Even paying a little more for the regular rate would have not changed my rating for the hotel, it is a very fine hotel.

Miinukset: Nothging

Plussat: The family who own the hotel could not have been more friendly and hospitable. The location overlooking the harbour is fantastic and the food was very carefully presented and all delicious.

Miinukset: Nothing

Plussat: Meals were excellent. All staff very nice and amazing sea view everything were excellent

Miinukset: Nothing

Plussat: I booked the annex for three nights and it was very cozy and spacious. Since the restaurant of the Hotel is the only place to get food in town I had breakfast and diner there as well. And it was well worth the money. The food is amazing! The staff was very friendly and helpful and took good care of the guests.

Miinukset: There is no wifi in the annex.

Plussat: The owner was very friendly and helpful. His wife's cooking was terrific!! We loved it!! The ryokan is typical and welcoming. Rooms are large. The hotel faces the harbour and is close to the main shrine and landmarks. Exquisite relais.

Miinukset: Tea was not very tasty

Plussat: Owners’ genuine friendliness and the authentic Japanese kitchen

Plussat: 24-hour family ofuro, lovely staff, superb food that was reasonably priced

Miinukset: Leaving! :)

Plussat: Very friendly and great services from owner and all the staffs. Fantastic food. Picturest view from hotel. “homey and very welcome feel”

Plussat: Friendly staff and great food. A wonderful place to spend a couple of days.

Plussat: The location is amazing if you like to be in a more quiet natural setting. We really loved our stay in this tiny fishing village. There are a couple of nice walks and a morning temple ceremony that is beautiful. It's about an hour and twenty minutes bus ride to matsue. We stayed in the annex, I think it would definitely be better value for money if there are more of you. Its very characteristic and traditional, as I said before could do with a bit more attention to detail with cleaning but it's by no means dirty so don't let that put you off. All the facilities in the annex are excellent except the WiFi, maybe for some it would be a plus to have no WiFi, we found it a bit frustrating for when we were try to organise travel plans etc. We had both breakfast and dinner, they were nice meals, there doesn't seem to be a lot of choice restaurant wise so you will probably end up eating here. It's a family run place and there is a friendly, helpful atmosphere. The owner kindly picked us up from the train station, which is lucky as I think we would have struggled getting to it ourselves. I'd recommend this place if you want to experience somewhere quiet and a bit different.

Miinukset: Maybe a bit more attention could be paid to cleaning as it was quite dusty in the annex and there were a couple of hairs in our bed and the bathroom sink, it wasn't dirty at all, but it could do with a deep clean. Also in my opinion the annex really needs WiFi option, as when you are travelling it's quite important for getting travel information and information about areas you are visiting and having to go back to the main hotel wasn't so convenient.

Plussat: Good food and very nice staff

Miinukset: The onsen a bit too small

Plussat: Beautifully situated at lake.

Miinukset: Level of English could be better. But: they do have a tablet with voice translation: very great help!

Plussat: Super-comfortable bed. Lovely communal baths. Free room upgrade was much appreciated

Miinukset: Breakfast buffet was very much aimed at Japanese guests - fair enough, given that I was the only non-Japanese visitor at the time! But some really good bread (granary/wholemeal) and/or granola would have made all the difference. View was of the station car park, not the lake.

Plussat: Great breakfast. Excellent location near the old part of Matsue.

Miinukset: Nothing special.

Plussat: Spacious tatami room, great lake view, nice outdoor hot spring pool on rooftop. Breakfast buffet has a wide rang of in-house cooked Japanese dishes, including a pizza with the local clams. One-minute walk to the Ichibata Railway station that will take you to Izumo.

Miinukset: Nothing.

Plussat: There is a small half outdoor area at the baths that offers a great view of lake shinji. Standard classic japanese hotel facilties and breakfast spread is good.

Miinukset: Not alot of convenience stores or restaurants nearby. Most close early as well.

Plussat: Good views of the river, close to the castle, excellent staff, excellent breakfast, good wifi, large Japanese-style room.

Miinukset: All good really.

Plussat: Very spacious room with lake view and good onsen. Many choices of food for breakfast which is delicious and opens till 10am. Staff are friendly and polite. Free parking is a bonus.

Miinukset: There seems no shop and restaurant nearby and may not be convenient if not driving a car. Pyjama in blue colour is ugly.

Plussat: I really liked the onsen here. And I wanted the r perience of staying in a traditional Japanese ryokan and this place delivered on that score. Inexpensively. Staff very friendly and helpful and though not much English was spoken, everyone made sure my questions were answered and I was well looked after. Hotel is easily reached by bus from main JR station in Matsue. Japanese breakfast was extensive. I prefer western breakfast, got to admit, but was also glad for this experience. Loved the Yakata provided for use while a guest.

Miinukset: The place had definitely seen better days and is a bit shabby. But I actually liked that ambience. Very genuine. And it was clean. New carpets in hallways would improve the look of the place.

Plussat: Huge room, nice views. Great onsen baths.

Plussat: Typical Japanese Ryokan. Very confortable and spacious room.

Plussat: Quiet room overlooking the lake even with a road between us and the lake very comfortable and relaxing. Not totally rigid about check in time.

Miinukset: None

Plussat: I was totally wowed when I first came into the room. It was far higher class than what I was expecting. I had an enormous amount of space for £42 a night, with my own fully equipped Japanese bathtub and shower. The furniture supplied was excellent and the view of the lake was exceptional. Cannot recommend enough!

Miinukset: Nothing, it was perfect.

Plussat: Great ocean view and spacious room. A few minutes walk from tram station A regular morning breakfast for 1500 yen Open air and indoor bath Close to bus stop in front of the lake Walking distance to 7-11 and nearby restaurants Many sizes of yukata inside room’s cabinet Separate room for toilet and shower Beautiful hallway decorations Good price for what you get

Plussat: This hotel is definitely recommended. I didn't really realize when I booked it, but there is a free onsen in the hotel, which was absolutely great. There is still a perfectly fine bathroom in every room as well. The rooms are Japanese style and look good. A nice detail is that there is warm tea waiting for you in the evening. From the lobby, you can see the beautiful lake. There is also a station nearby, as well as buses. Many of the sights in Matsue are at walkable distance too. The best thing was the staff. They were super friendly and helpful. Really loved staying here. One of the best experiences I have ever had in a hotel.

Plussat: Great location, very close to station and a nice restaurant district. Although the room was small the beds were comfortable, the room was clean and the breakfast was good.

Plussat: Free bike rental - excellent perk; staff were friendly; location just 10 minutes after taking a right from the station. Matsue itself is a lovely place - an unexpected and very pleasant surprise...

Miinukset: Tiny bathroom - uncomfortable having a shower, especially when the shower curtain inevitably sticks to you (eeeww!); I found at least 2-3 hairs in my room after checking in (I wish people would check these things); I didn't request the room to be made up (green), but was surprised when Housekeeping didn't even make the bed after having been in the room nor did they replenish the 1 tea bag; room window was the tiniest I've ever seen in a hotel room; not enough hangers to hang clothes...

Plussat: Nice and clean. Abundance of linen and towels. WiFi was strong. Across the road from Matsue station and restaurants. We had a corner room with a panoramic window overlooking the river which was fabulous. Walking distance to the Castle.

Miinukset: Unfortunately we didn't encounter any staff who had a grasp of basic English. That's ok, but just a little hard to communicate. And whilst it comes with the territory in Japan, I don't think I've encountered such a tiny bathroom.

Plussat: New hotel is great value of money paid as breakfast is so yummy too..and located next to excel tokyo hotel just walk about5mins from matsue station..and front staff .operation is fast check in and out

Miinukset: Nothing

Plussat: I loved the amazing hospitality. They were really considerate of us. They even gad snacks prepared for us. It was wonderful experience.

Plussat: the staffs were all very helpful and attentive to guests.

Miinukset: It would be great if there could be a cover coat to the Japanese bath robe

Plussat: If you want to experience traditional Japanese style onsen hotel, this is a good choice. Staff are friendly, and the onsen is good.

Miinukset: The facilities are rather old.