McAllen hotellia

Plussat: Location and kindness of staff

Miinukset: Just a little noisy the bathroom fan

Plussat: good location, clean room

Miinukset: front desk personnel not immediately available, again

Plussat: Clean, friendly staff

Plussat: Clean Location Food The staff

Miinukset: I liked everything

Plussat: The breakfast was great !

Miinukset: No

Plussat: clean and straightforward. easy parking and decent fitness room

Miinukset: would have liked more fruit options at breakfast

Plussat: Location to the airport in McCallen Texas

Miinukset: no

Plussat: The location was perfect for a layover.

Miinukset: The morning desk staff was rude.

Plussat: Cleanliness

Miinukset: Front desk made us wait 10+ minutes to check in cuz she left the desk to attend to someone being lost instead of sending another staff member.

Plussat: The gym had excellent equipment. The breakfast was delicious. We got a room on the top floor which made it more relaxing due to the lack of noise.

Miinukset: Refrigerator wasn't cleaned out so there was a stench in the room when I opened it. Housekeeping cleaned it out once I reported it but you just have to wonder what else they overlooked when cleaning the room.

Plussat: I liked the staff. The front desk lady let my daughter take a banana even though the dinning area was already closed. We were traveling the very next day so the location (next to the airport) is awesome.

Miinukset: The smell of the room when we entered the first time.

Miinukset: AC was not working well

Plussat: I liked everything my kid loved the hotel

Plussat: Staff were very friendly and helpful. Room was very clean and comfortable. Location was great.

Plussat: Very clean, staff was always polite rooms were beautiful. My girlfriends and I loved the rooms.

Miinukset: No free breakfast. Everyone loves free breakfast. Why this hotel doesn't have that, beats me. Drinks could be colder at the concession stand.

Plussat: Cleanliness & The Breakfast bar was excellent

Plussat: Could not have been better, especially considering the price.

Plussat: Really nice hotel

Miinukset: Nope

Miinukset: showering is an experience of its own,that trickled water over your head is like an Arab form of torture specially on very hot day Thy do not have a typical motel breakfast

Plussat: The cleanliness and the rooms are great.

Miinukset: No

Plussat: The location is the best in town

Miinukset: No, everything was great.

Plussat: Everything

Miinukset: Nothing

Plussat: Decoration

Miinukset: Not really

Plussat: Location

Miinukset: Didnt like that we could hear everything that was going on in the other rooms and hallway

Plussat: Room was very nice and clean Nice spacious bathroom Very comfy! Breakfast was delicious and fresh The complementary drinks from 5 PM to 7:30 PM was great! They even had a band but we couldn’t stay because we had a family outing scheduled. The young lady at the bar was very attentive and friendly.

Miinukset: Would be nice if the bar could stay open until 12 midnight on the weekends

Plussat: Location, breakfast and happy hour service

Miinukset: Maybe beef up the food selection at the happy hour.

Plussat: Other than that. It was fantastic. Love the hotel.

Miinukset: I reserved a room with a ROLL IN SHOWER and I reminded the desk clerk about it and she said it was not a problem. She gave me a room with a tub. I called imedietally and was the to change rooms. I was given a room with a shower but not a roll in shower like I have gotten in the past. I needed the convenience of a roll in shower because of the extra ADA features in the roll in shower. I just didn't want to go through the trouble of moving my stuff again.

Plussat: Cleanliness, regular Embassy Suites amenities were great. But I liked the gym the best. Had everything and then some for a hotel.

Plussat: They were great and yes

Plussat:  

Miinukset:  

Plussat: Super nice rooms

Miinukset: Loved it

Plussat: Room space and Breakfast

Miinukset: N/A

Plussat: Great location and fantastic pool. Breakfast was unbelievable.

Plussat: The comfort of privacy and excellent breakfast the staff was friendly and helpful .The environment excellent the service amazing and supper clean.

Miinukset: Not at all.

Plussat: Nice and clean, setup was nice as well

Miinukset: No

Plussat: Room Air Conditioning

Miinukset: Toilet seat needed replacing. Floor in eating area was sticky as well as the table.

Plussat: Comfortable bed pan, exellent location.

Miinukset: Room service will knock on your door at 8am like if there's a fire on the floor for cleanliness. Other than that I like it.

Plussat: Room was big and comfy, also the location is wonderful to move.

Plussat: Location.

Miinukset: Breakfast selection was minimal, at best.

Plussat: It was all great!

Miinukset: No weekend newspaper and no umbrella/shade at pool.

Plussat: Clean , and breakfast is excellent

Plussat: Everything was great good customer service

Plussat: Next to highway hot Breakfast

Miinukset: I liked everything

Plussat: All good.

Miinukset: No

Plussat: Location

Miinukset: No bar

Plussat: Cleanliness, but the pool for swimming

Miinukset: N/A

Plussat: it was great

Miinukset: i was satisfied with everything

Plussat: Beautiful, clean, shuttle to airport

Plussat: The Style and character of the hotel was amazing.

Miinukset: Our room overlooked the garbage receptacles making it noisy when garbage was dumped. It was also an unpleasant view from our room 244.

Plussat: Very good character, good comfortable feel, stayed multiple timers

Plussat: The staff were very friendly and accommodating. The grounds are beautiful and well maintained.

Miinukset: The carpet is very old in the hallways and room. Ours had many stains. Needs updating.

Plussat: The staff were amazing perfect people-friendly hosts that take care of everything and instantly make you feel welcome and special. The building itself is the most unique and best hotel in McAllen.

Miinukset: Everything was perfect!

Plussat: Its gorgeous. Its friendly.

Miinukset: One of the rooms we stayed in smelled musty

Plussat: This historic hotel was a jewel! I really enjoyed staying there.

Miinukset: All Good

Plussat: STAFF WAS AMAZING!!! Everyone was incredibly friendly and welcoming, especially hotel employee who was in the restaurant for breakfast. We loved him, but EVERYONE was helpful and kind!

Miinukset: No!

Miinukset: It was so loud by on goers at night and cars racing down the st. Other then that it was great. I just wish they offered bkfast with stay complementary

Plussat: Clean and very different ristic

Plussat: The staff is very professional and friendly.

Miinukset: No

Plussat: The restaurant was a big upside surprise. The staff was cordial and the whole place was both historic and well-maintained. If you're ever in McAllen, it's not much more than an roadside motel and so much better.

Miinukset: Cant think of anything

Plussat: The rooms are beautiful and the views are amazing.

Miinukset: There was an extremely loud alcohol and drug fueled party on the balcony adjacent to ours. We complained to hotel staff first at 9:30PM, then again at 2AM, then again at 3:30AM, and we finally were forced to checkout at 3:45AM because the hotel staff refused to do anything about it. We could not sleep and were kept awake most of the night by the loud music, obscene language, and the smell of marijuana pouring out from the balcony next to ours. This property is beautiful but this ruined our evening and the staff was unable or unwilling to help.

Plussat: Comfortable, clean, great free breakfast and supper!

Plussat: Courteous and professional service. Impressed by cleanliness of entire hotel. Meals were delicious.

Miinukset: Nothing

Plussat: Greeted by a friendly staff member. Room very clean and spacious. Pool area very pleasant. Loved my cold beer and bowl of chili. Liked that if I needed to check out an hour later than it stated online, I could.

Miinukset: Hair conditioner dispenser in shower did not work, but I informed housekeeping as I was leaving.

Miinukset: Trash bins by entrance were overflowing.

Plussat: My only complaint was the coffee. I also missed my french vanilla creamer. I know on my next stay to pack my own

Miinukset: No French vanilla creamer

Plussat: The room was very comfortable! The meals were on time and very good! All the staff were helpful and friendly!

Miinukset: We liked everything about Drury!

Plussat: Location, and it was comfortable

Miinukset: Everything cool

Miinukset: Need maintenance

Plussat: Very clean, orderly and quiet. All the staff was exceptionally friendly.

Plussat: The location was outstanding for our purposes. food offerings were good. Staff was very friendly, responsive and great.

Miinukset: A little old but well kept.

Plussat: Very, Very nice breakfast and Happy Hour. Close to the freeway. Reasonable rate.

Miinukset: All was OK.

Plussat: I liked everything and everyone the employees were so helpful. They really care about everyones stay.

Miinukset: There was nothing to complain about. This hotel was like home, it was so clean the employees had the greatest customer service. They treated us with the utmost respect also it meant a lot for me. Mr Joey and the other employees thanked the families that are serving our country. Rooms are very clean, and beds are so comfortable. I wish we found that hotel weeks before we left. Time went so quick and the manager was so nice and the other employees were also. Thank you so much for making my time so beautiful and nice for my husband and I for his vacation coming from Afghanistan and serving our country. Thank you so much a perfect 100 from the Army! If you have a chance to go to Mcallen Texas stay there you will be treated so nice. Thank you so much! Elizabeth

Plussat: Everything

Miinukset: No

Plussat: Hotel was great. Breakfast was great and was not the same day after day. When we go back to McAllen we will stay there again.

Miinukset: Our soaps were only replaced every three days and were getting awfully skimpy by the end of the third day.

Plussat: Lots of room in our executive suit. Staff was great!

Plussat: Affordability

Miinukset: No

Plussat: Everything here. It’s really beautiful and the pool was really nice as well. The maintenance man came to turn on the jets for the hot tub machine while we were in there which was really nice and the room is pretty comfortable as well. The restroom is beautiful.

Miinukset: The arrival and check in wasn’t to pleasant the worker wasn’t anywhere to be found so we had to ask the bar attendant if anyone was working and upon their arrival there was no fretting more as if we were inconvenient for her at the Moment, that’s how it came off. Hope she has a better day. The restroom was beautiful in our room slight complaint was only the wall next to the toilet had a weird brown stain thing on the wall like dirty..

Plussat: I can't believe this hotel only has 2 1/2 stars! We think it deserves a higher rank!Will definitely stay there again!

Plussat: The breakfast was outstanding! Super delicious, with a lot of options to choose from. Rooms where a good size and the bed was very comfortable.The shower was big, clean, and modern. A/C would blow cold!

Miinukset: Nothing really bother me or disappointed me. I guess if the price was slightly better it would made my stay more enjoyable, but I really don't have anything to complain about.

Plussat: I liked the availability of the shuttle and location of the hotel.

Miinukset: We would have preferred to have each bed in it's own room with a door for privacy.

Plussat: The rooms were extremely comfortable and the staff was exceptional. I love that the shuttle will take you anywhere within a 5 mile radius. New hotel too. We really enjoyed ourselves. Oh and the guy from NOLA making drinks at the bar was great!!

Miinukset: N/a

Plussat: Facility and grounds are beautiful and staff were very friendly. Facility is taking the Corona Virus very seriously Breakfasts were all individually pre-wrapped as a precaution.

Miinukset: Bed squeaked with any movement. Was too firm. Always had to ask for more wash cloths and hand towels.

Plussat: The room was very clean and the hotel staff was friendly.

Miinukset: No.

Plussat: Staff seemed nice. Didn't communicate much with them though. Didn't have time to address my concerns.

Miinukset: Main door lock wouldn't work. (Had to make sure to use secondary latch lock). Sofa bed which I paid extra for was horrible. (Slept on bare springs with thin cover) On second night there were less clean towels left on purpose. Water flow is extremely low

Plussat: Clean and easily accessible

Miinukset: Loud guests in parking lot and shared lobby area.

Plussat: Everything smelled amazing. Its like every room had its own essential oil.

Miinukset: Nodda

Plussat: The breakfast was very good-so much to choose from. The coffee was hot and fresh!

Miinukset: The faucet water supply was very low.

Miinukset: Poor presion of water.

Plussat: loved the location! it was very nice and loved that it was near a lot of restaurants! Very clean hotel!

Miinukset: Parking was a little crowded but of course its spring break so totally understand!

Plussat: The room was kneat & clean! Great location! Friendly people!

Miinukset: Still is under construction!

Plussat: It is a new construction, the bathroom and shower is very spacious.

Plussat: Staff is very kind. It is a pet friendly hotel

Plussat: Great location for my needs.

Miinukset: Decorative panels are falling off the building. No water coming from the facet in the room. Barely could take a shower. Evidently builder is being sued for all the problems this location has

Plussat: Very quiet, peaceful wich is really important.

Miinukset: Nothing.

Plussat: It was quiet but was not as advertised

Miinukset: I ordered the double room with double beds and instead I got a single room with double beds. 10/10 would not recommend

Plussat: The area near places to eat and close to,where we were going. The area was clean . Thank you

Miinukset: No, good service

Plussat: Hotel employee is great always on her toes

Miinukset: All good

Plussat: Employees were nice and efficient. Pool was well maintained. Clean room and good, fresh towels. Location was quite convenient.

Miinukset: Guests were screaming late into the night beside us, and guests above us were noisy as well. The lack of a Continental breakfast, no free Wi-Fi were all detrimental for the price. Lack of toiletries.

Plussat: The Great Service For A ver good Price !

Plussat: Eployee did a magnificent job meeting all my acomedationes. -extra pillows -room change -coins for laundry Exc... I am happy that you have great employees that are willing to go the extra mile for your customers. Keep up the work

Miinukset: Noisy but manager took care of it ASAP. Thanks the the manager and the employees.

Plussat: Superb business night stay at a wonderful facility. Room was spacious and all the furniture was very comfortable. The adorable children's party in the pool area was relaxing with the splashes and laughter . Many congrats to the staff.

Plussat: The towels and sheets are really clean. The bed is just right, not too soft, not too firm.

Miinukset: The water pressure in toilet could be better. Doesn't give a full flush.

Plussat: The place is very economical.

Miinukset: One of the lights in the room was making noise, (noisy transformer), so I had to keep it off most of the time. There was no refrigerator or microwave which was kind of inconvenient, but overall the stay was pleasant. Considering the price, I would probably stay there again.

Plussat: Big spacious rooms, area was not noisy at all.

Miinukset: Pool was cold

Plussat: Nothing

Miinukset: They room, breakfast, location was not what they offer on they web in the reservation. Be careful.

Plussat: Staff

Miinukset: The toilet didn’t work we had to remove the tank top to flush, they were power washing and water was entering the room

Plussat: The beds were very comfortable and the room was spacious.

Miinukset: The breakfast options were poor. I would have preferred foreknowledge of their selection in order to determine whether alternative dining options should have been considered.

Miinukset: The was mold in ceiling of shower.

Plussat: Spacious room

Miinukset: Nothing

Plussat: I've only been there once before and the clerk remembered that I needed extra pillows. Outstanding!

Miinukset: No complaints

Plussat: I liked the big room

Miinukset: It was fine

Miinukset: My card was charged twice! One time on this app and at check in!!!

Plussat: Price was good

Miinukset: Staff had a lot of attitude at check in. Then cleaning lady opened my door and came in before check out !

Miinukset: Front desk service

Plussat:  

Miinukset:  

Plussat: Friendly staff allowed me to use office printer

Miinukset: Breakfast a little lacking

Plussat: Very roomy, comfortable bed and great breakfast!

Miinukset: TV would shut off automatically-very odd

Plussat: The rooms are very clean and comfortable. Breakfast was fabolous. The hotel is in a very convinience location and close to the mall.

Miinukset: Maybe they could offer a fresh water in the reception when you are checking in.

Plussat: We always enjoy the full hot breakfast. We only vacation with Staybridge Suites, the rooms are amazing.

Plussat: It's like home away from home

Miinukset: No

Plussat: The friendliness feeling speaking to the staff. Also their breakfast was the best I've had at any hotel!

Miinukset: Not at all! Everything was perfect. I will book for a third time.

Plussat: Everything was clean and comfortable

Miinukset: The hot tub outside, the jets not working properly.. and the swimming pool area needs more accessible chairs

Plussat: The best thing about this hotel is the friendliness and professionalism of the staff!

Miinukset: Not one thing!

Plussat: Clean, comfortable, spacious, up-to-date rooms & lobby area. Hot breakfast that offered local favorite menudo (not my thing, but nice to see the popular choice available). Pleasant front desk staff at check-in & check-out.

Plussat: The location was convenient, the food and service was excellent, and the beer was ice cold!!!

Plussat: Location

Miinukset: The room

Plussat: Not too much

Miinukset: Locatiom

Plussat: Not much to be honest.

Miinukset: I wish I could get a partial refund because none of the lights inside the room were working. The worse of all wss the bathroom light not working.

Plussat: This hotel was on the cheap, and considering its intended use was only for an afternoon, I'd say I got exactly what I payed for. The room, and environment in general does not come with the pomp and circumstance associated with 5 star hotels, but I didn't go in expecting those frills at the price I paid. The room and all the establishment's amenities were pretty rudimentary, nothing over the top.

Miinukset: If there was anything to harp on, it would have to be the fact that our door's peep holes were defective, as in they was paper jammed inside of them. While it did not hinder our overall experience, it is something worth noting. Overall, if you're looking for an inexpensive place to relax, alone or with friends, this place comes highly recommended; just don't expect to be dazzled by anything spectacular, because you won't find it at La Copa.

Plussat: super dirty, roaches dead and alive in the bathroom. definitely the pictures are from many many years ago, honestly i was just too tired to look for another hotel. smelled awful, everything was terrible ... would definitely NOT recommend it to anyone ever

Miinukset: it was old, dirty, humid, air conditioning did not work, the lamps didn't work, TV remote didn't work, everything was too old and dirty.

Plussat: central location

Miinukset: 1. lost reservation and would not accept the confirmation email I had in hand from kayak 2. air and heat in first room we were given did not work--had to move to another room 3. reserved a king bed but given 2 doubles 4. lights did not work properly 5. hair dryer broken (was replaced) 6. toilet barely flushed 7. no microwave in room as advertised 8. no continental breakfast as advertised 9. room dirty 10. was not given a receipt upon departure