| Edullinen | 5 €/pvä |
| Pienikokoinen | 5 €/pvä |
| Keskikokoinen | 8 €/pvä |
| Perusmalli | 18 €/pvä |
| Suuri | 24 €/pvä |
| Maasturi | 7 €/pvä |
| Mini | 5 €/pvä |
| Korkeatasoinen | 43 €/pvä |
| Pakettiauto | 29 €/pvä |
| Luksus | 34 €/pvä |
| Avoauto | 17 €/pvä |
Perfect car for a perfect place
Plussat: The car was very new. Great spaces!! Great engine
Miinukset: None
Massive line at pick up
Plussat: Dropping the car off to get rid of it.
Miinukset: Said car was new, it had 26000kms on the clock and a massive scrape along the front right fender which wasn't marked on the sheet. I had to beg the lady to come out and mark it as damaged.
Off to a terribly slow start but Good overall.
Plussat: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Miinukset: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Plussat: car was new
Miinukset: car was not clean
Slow check out
Plussat: Easy to find the car and get out of the airport once I had my contract
Miinukset: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Advertised price is NOT what you pay!
Miinukset: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Plussat: Nothing
Miinukset: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Plussat: Good but overpriced.
Miinukset: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Great Company
Plussat: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
Plussat: Carro era novo
Miinukset: Carro não foi limpo
Foi terrível - Caminho caminho superlotadas. Dólar
Plussat: Nada
Miinukset: A espera foi de cerca de 90 minutos! Eu não estou brincando .... então eu esquerda após 30 minutos e alugadas nacionais.
Grande Empresa
Plussat: Fácil acesso do aeroporto, carro foi limpo e, como discutido, a equipe foi útil com as nossas necessidades
Off to a terribly slow start but Good overall.
Plussat: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Miinukset: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Plussat: car was new
Miinukset: car was not clean
Slow check out
Plussat: Easy to find the car and get out of the airport once I had my contract
Miinukset: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Plussat: Carro era novo
Miinukset: Carro não foi limpo
Advertised price is NOT what you pay!
Miinukset: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Plussat: Nothing
Miinukset: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Plussat: Good but overpriced.
Miinukset: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Foi terrível - Caminho caminho superlotadas. Dólar
Plussat: Nada
Miinukset: A espera foi de cerca de 90 minutos! Eu não estou brincando .... então eu esquerda após 30 minutos e alugadas nacionais.
Miinukset: Avis was closed at 730 am and I didnt know where or how to drop off the car it was a terrible experience
car rental
Plussat: we were given a much smaller car than we asked for. when we asked them for a car the size we ordered and we were told take it or leave thats all they had. they made no effort to at all to find us another car. we asked for a refund, they told us to go upstairs as they couldn't do it from their office, well, imsure you can guess what happened because nobody seemed to know what they were doing. so no refund and a most horrible start to our vacation. so we ended up paying for a car we didn’t have
.
Miinukset: poor customer service.
Miinukset: Tank was not full when we received the car; the agent tried to trick us into upgrading for a good price, only to discover that the charge would have been double that of the car reserved.
Plussat: Nice car, but smaller than what was promised
Miinukset: Drop off was difficult without any help. Cost was much higher than estimated originally
Plussat: Friendly staffer at malpensa airport.
Miinukset: After hours Key drop box at canazei office.
Also, was disappointed to have rented automatic Audi a3 or similar and getting a manual fiat 500.
Money back
Miinukset: I didn’t rent the car because Avis employee in Malpensa airport told me they can’t accept my driving license, and I paid 36$ as damage assurance and I sent to you from 4 days to send back because I didn’t take the car , and till now no answer
Miinukset: Avis did not honor kayaks reservation in malpesa airport milan.
They said the car that kayak held for us does not exist. They wanted to give us a small car . Very disappointed at avis and kayak
Just a mess
Plussat: NothIng, cancelled my reservation and payed more at different rental.
Miinukset: 98 people ahead of me with only 2 counter open. At 4pm, when I got there, there were still people who came on a 11 am flight waiting to be served.
Hertz, eurocar etc has no such issues.
Plussat: ease of booking, price, flexibility of returning to different terminal at MXP
Miinukset: size of car, distance from rental counter to car / poor signage
Rip off
Plussat: Nothing
Miinukset: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!
Miinukset: The agent didn't understand English sufficiently to give us a less expensive car.
Miinukset: Late too much late
Miinukset: Avis was closed at 730 am and I didnt know where or how to drop off the car it was a terrible experience
car rental
Plussat: we were given a much smaller car than we asked for. when we asked them for a car the size we ordered and we were told take it or leave thats all they had. they made no effort to at all to find us another car. we asked for a refund, they told us to go upstairs as they couldn't do it from their office, well, imsure you can guess what happened because nobody seemed to know what they were doing. so no refund and a most horrible start to our vacation. so we ended up paying for a car we didn’t have
.
Miinukset: poor customer service.
Miinukset: Tank was not full when we received the car; the agent tried to trick us into upgrading for a good price, only to discover that the charge would have been double that of the car reserved.
Plussat: Nice car, but smaller than what was promised
Miinukset: Drop off was difficult without any help. Cost was much higher than estimated originally
Plussat: Friendly staffer at malpensa airport.
Miinukset: After hours Key drop box at canazei office.
Also, was disappointed to have rented automatic Audi a3 or similar and getting a manual fiat 500.
Money back
Miinukset: I didn’t rent the car because Avis employee in Malpensa airport told me they can’t accept my driving license, and I paid 36$ as damage assurance and I sent to you from 4 days to send back because I didn’t take the car , and till now no answer
Miinukset: Avis did not honor kayaks reservation in malpesa airport milan.
They said the car that kayak held for us does not exist. They wanted to give us a small car . Very disappointed at avis and kayak
Just a mess
Plussat: NothIng, cancelled my reservation and payed more at different rental.
Miinukset: 98 people ahead of me with only 2 counter open. At 4pm, when I got there, there were still people who came on a 11 am flight waiting to be served.
Hertz, eurocar etc has no such issues.
Rip off
Plussat: Nothing
Miinukset: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!
Miinukset: Late too much late
Miinukset: very poor service from front desk representative Erica, not correct final bill
There is no connection between what I ordered and what I was offered w
Miinukset: I ordered a convertable mini (with the picture of a MINI).
I am aware of the categories, but I did not expect to be offered a FIAT 500 even if the roof should be slightly opened. My great disappointment is clear. The lady who took care of me was everything but nice and empathetic.
After explaining what I expected and what I paid for, only one option was presented: to actually add twice the price.
one can easily understand why I will not buy more on your site, and away from everything related to Europcar.
I'm going to Norway in two weeks, and this morning I rented a car through my "old" rent a car company. Even if it seems that it is a little more expensive in comperison to your site and similar, at the end it turns out that the cost is sane and less expensive and especially I have someone to talk to if there is any problem.
Miinukset: very poor service from front desk representative Erica, not correct final bill
There is no connection between what I ordered and what I was offered w
Miinukset: I ordered a convertable mini (with the picture of a MINI).
I am aware of the categories, but I did not expect to be offered a FIAT 500 even if the roof should be slightly opened. My great disappointment is clear. The lady who took care of me was everything but nice and empathetic.
After explaining what I expected and what I paid for, only one option was presented: to actually add twice the price.
one can easily understand why I will not buy more on your site, and away from everything related to Europcar.
I'm going to Norway in two weeks, and this morning I rented a car through my "old" rent a car company. Even if it seems that it is a little more expensive in comperison to your site and similar, at the end it turns out that the cost is sane and less expensive and especially I have someone to talk to if there is any problem.
