Perfect car for a perfect place
Plussat: The car was very new. Great spaces!! Great engine
Miinukset: None
Massive line at pick up
Plussat: Dropping the car off to get rid of it.
Miinukset: Said car was new, it had 26000kms on the clock and a massive scrape along the front right fender which wasn't marked on the sheet. I had to beg the lady to come out and mark it as damaged.
Plussat: staff is great and drop-off very easy; complementary mini USB to USB car adapter
Miinukset: VERY LONG wait for pick up and that's the last thing travelers want to have after overseas flight; Need a much bigger directions signs for the drop-off off the highway
Miinukset: They failed to document tire damage when I picked up and blamed me. Long wait at pick up. No time to argue over tire and miss my plane. Will never rent from them again.
Plussat: Able to pick up car in Ree
Off to a terribly slow start but Good overall.
Plussat: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Miinukset: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Plussat: car was new
Miinukset: car was not clean
Slow check out
Plussat: Easy to find the car and get out of the airport once I had my contract
Miinukset: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Advertised price is NOT what you pay!
Miinukset: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Plussat: Nothing
Miinukset: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Plussat: Good but overpriced.
Miinukset: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Great Company
Plussat: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs
Off to a terribly slow start but Good overall.
Plussat: The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.
Miinukset: It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived.
It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.
Plussat: car was new
Miinukset: car was not clean
Slow check out
Plussat: Easy to find the car and get out of the airport once I had my contract
Miinukset: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable
Advertised price is NOT what you pay!
Miinukset: It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.
It was terrible -- WAY WAY OVERCROWDED. Dollar is
Plussat: Nothing
Miinukset: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.
Good but over priced.
Plussat: Good but overpriced.
Miinukset: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.
Miinukset: very poor service from front desk representative Erica, not correct final bill
There is no connection between what I ordered and what I was offered w
Miinukset: I ordered a convertable mini (with the picture of a MINI).
I am aware of the categories, but I did not expect to be offered a FIAT 500 even if the roof should be slightly opened. My great disappointment is clear. The lady who took care of me was everything but nice and empathetic.
After explaining what I expected and what I paid for, only one option was presented: to actually add twice the price.
one can easily understand why I will not buy more on your site, and away from everything related to Europcar.
I'm going to Norway in two weeks, and this morning I rented a car through my "old" rent a car company. Even if it seems that it is a little more expensive in comperison to your site and similar, at the end it turns out that the cost is sane and less expensive and especially I have someone to talk to if there is any problem.
Miinukset: very poor service from front desk representative Erica, not correct final bill
There is no connection between what I ordered and what I was offered w
Miinukset: I ordered a convertable mini (with the picture of a MINI).
I am aware of the categories, but I did not expect to be offered a FIAT 500 even if the roof should be slightly opened. My great disappointment is clear. The lady who took care of me was everything but nice and empathetic.
After explaining what I expected and what I paid for, only one option was presented: to actually add twice the price.
one can easily understand why I will not buy more on your site, and away from everything related to Europcar.
I'm going to Norway in two weeks, and this morning I rented a car through my "old" rent a car company. Even if it seems that it is a little more expensive in comperison to your site and similar, at the end it turns out that the cost is sane and less expensive and especially I have someone to talk to if there is any problem.
