Minneapolis hotellit Downtown West

Plussat: Great location and lovely hotel. The rooms are spacious and very comfortable. Hotel decor is contemporary yet with a nod to the historic nature of this beautiful building. Location in the renovated downtown area Is ideal for many activities as well as access to walks along the river and stone arch bridge. It is close to great restaurants, theater and sporting events. Dunn Brothers coffee next-door is a bonus!

Miinukset: Booked through Kayak via Get A Room. Though I confirmed my prepaid reservation earlier that day, at check in the front desk clerk was unable to find my reservation for several minutes and rather unfriendly. When she did locate the reservation, she did give us a nice room but overall was not welcoming. For the remainder of the day, all other staff at the hotel were very friendly, helpful and cheerful.

Plussat: Rooms were nice and comfortable. Staff was very friendly. Excellent location.

Miinukset: They were deep cleaning carpets in hallway and rooms around ours. Fortunately we were out and about most of the day, but it was kind of intrusive. Just wished someone would've given us a heads up. Didn't like paying $17 a day to park in their lot.

Plussat: The hotel was beautiful and had very unique decoration.

Miinukset: Some of the front desk staff were very short and slightly rude. It was a busy day, but in a place this nice, I expect more.

Plussat: You just feel sexy staying here. And the beds are so comfortable I didn’t want to leave mine. The staff is super friendly and helpful. And I loved the Milwaukee restaurant- delicious food and great service.

Miinukset: N/a

Miinukset: Renovations were taking place affecting the bar and restaurant area.

Plussat: Clean, nice location only three blocks from the light rail. Good bar on site. Everyone there was awesome!

Miinukset: Nothing

Plussat: Not much

Miinukset: Was never told once through the entire billing and check in process that there would be extremely loud construction directly above our room on the roof from 8am-noon. Employees at check in could not care less about our terrible experience. I am 26 and I have never written a review. Hope this hotel goes out of business.

Plussat: Staff, location, room

Miinukset: Broken sink

Plussat: Location is great close to Target field and Target Center.

Miinukset: AC in the room was terrible room was hot and uncomfortable.

Plussat: The executive lounge we had access to was conveniently located on our floor and provided an excellent variety of upscale hors d'oeuvres. The location was ideal. Very clean all around.

Miinukset: I had called early in the day that we were scheduled to arrive asking if they could put a cute note in the room along with a couple wine glasses. The lady who helped me on the phone thought it was a great idea. She asked me if I wanted 17th or 18th floor: I said 18th. When we arrived we were put on the 19th floor, the top floor. This would've been a nice surprise if the note and glasses were in the room but they weren't. The room we received also did not have the amenities that were listed when we selected the room online. Features like "spa robe, spa room, kitchen area." It was also listed as the Presidential Suite. I asked the front desk about it, showing them the reservation description on my phone. She then informed me that 3rd party bookings don't have any real say in the amenities in the room, that she was sorry, and there wasn't much she could do. It sounds like a 1st world problem, and I feel like a whiner just typing this up, but it really put a damper on my romantic plans. Had I truly known the room wouldn't have the stuff it said it would I would've kept looking and even spent more on a room that did. I assumed everything would be as I planned and it wasn't until it was too late that I found out his was not the case. Also, kind of odd, the same page that I showed to the front desk to plead my case has now been changed: it doesn't have those features listed anymore. It will be very hard for me to trust the process moving forward.

Plussat: Beautiful property, clean and well-appointed rooms, but most of all, the most helpful and friendly staff you could ever wish for.

Miinukset: Kind of a crappy shower, no internet access in the gym (including on the networked machines themselves).

Miinukset: Parking is inconvenient

Plussat: Great view Great location Very quiet Clean

Miinukset: It was probably 60 degrees in the room. The thermostat did not work. They ended up giving us a small space heater, which was hardly sufficient. If you can imagine, when you are miserably cold it's difficult to enjoy anything.

Plussat: Great staff, very friendly. Great location, next to the light rail and many restaurants in the area. From Arby’s to Mannys, it got what you want.

Plussat: Staff was friendly

Miinukset: Clogged sink/then toilet clogged and that wasn't fixed for 12 hours /tv didn't work/glasses not replaced/towels had stains/no fridge where fridge was meant to be/ no offer to move us or compensate us for inconvenience

Plussat: Nice room for the money. Close to good restaurants.

Plussat: Nice staff, bigger room, city views, location, nice bathroom

Miinukset: The double beds are extremely small! The shower doesn't seal so floor was wet after shower. No bath.

Plussat: Beautiful, comfortable rooms with amazing city views. The breakfast suite had beautiful views as well. Room service was extremely fast.

Miinukset: Parking fee, even though the website said included. Breakfast needed far more selection. Minor complaint: Would be helpful if the room had USB charging ports for cell phones. Most hotels include ports in their lamps or alarm clocks.

Plussat: The staff was incredibly helpful and polite. Our room was spacious, clean, and very comfortable. Was fun being able to stay in downtown minneapolis within walking distance of anything you want to do for nightlife.

Miinukset: Can't think of anything negative.

Plussat: Great in room coffee- illy espresso! Our room was beautiful. Staff friendly.

Miinukset: No pool. Immediate surroundings are a little sketchy late at night. More light and more security needed outside.

Plussat: Very modern. Great style and terrific service! Marin is a great restaurant!!

Plussat: Great service all the way around.

Miinukset: Bathroom was horrible, no counter space and the sink was leaking into the floor.

Plussat: everything

Plussat: The hotel was clean and the rooms were a good size with comfy furniture. The staff very friendly and always willing to help you out. Either by recommending places to eat, calling you a cab, or by doing anything else to make your stay enjoyable :) Also they had good happy hour prices and serve food 24/7!

Miinukset: So apparently the hotel only "naturally" cools their rooms in winter and our room was very warm and there is no way to cool your room down then so we roasted the whole time we were there :( Also the fact that you have to take 2 sets of elevators to get in and out of the hotel was kinda inconvenient.

Miinukset: Noisy air conditioning system and noisy neighbors one late night.

Plussat: The location was excellent and easy to get to. Short walk to everything we needed. Rooms were spacious and clean and nice looking. Staff was friendly and helpful and knowledgeable about the area.

Miinukset: Glad I checked on the parking situation. They weren't kidding about the tightness of the underground ramp. It was really convenient and was fine for the Subaru, but darn glad we left the pickup at home.

Plussat: Everything was great.

Plussat: Huge room, nice lobby, great location, and tasty breakfast.

Miinukset: Hotel sites indicate the hotel has parking, but do not say that it costs an extra $20 per day. "Parking" should mean "Free Parking". Also, some parking spots are very tricky to get in and out, even with a compact car. Breakfast gets hectic near the finishing time (9 am on weekdays); better get there early if you want to avoid a line and get some food.

Plussat: The breakfast!

Miinukset: Paying $17 for parking when I had a room! Parking should be free

Plussat: Great breakfast included. Great location, right in the middle of downtown.

Miinukset: Pool dos high chlorine

Plussat: Staff was pleasant and helpful. Rooms spacious and clean.

Plussat: Very friendly staff that wanted to make sure you were taken care of. Hotel was updated and very clean and quiet .Location was very convenient; close to train, target center, and has the attached sky walk. Early departure and complimentary breakfast was ready prior to 6:30. Did I mention the 5 star staff---very pleasant to deal with at every inquiry! Great job folks!!!!

Miinukset: Not familiar with Hotel layout; check in is on the H floor. Parking extra, underground, and you have to switch elevators to get to your room. No meal delivery to the room; not a major issue.

Plussat: Great room size, baby cribs available. Location is above parking garage so it is very quiet and undisturbed once you get to the hotel. Close to downtown, breweries, restaurants, and stadium.

Plussat: Large room, included breakfast, contemporary decor

Miinukset: Awkward structure with lobby several floors above street level. Two sets of elevators - first to get to lobby, second to rooms. Underground parking very tight

Plussat: Rooms were excellent! Very clean. Bedding very comfortable.

Plussat: Great atmosphere & friendly staff. Great view of Minneapolis & location was convenient with great dining nearby.

Miinukset: People on the floor were loud & the room we had (a corner room - 2012) allowed all sound through the walls. We could hear every door opening / closing & noise from the hall. Cannot recommend for weekend unless you do not plan to go to bed until after 2 am

Plussat: I liked the decor. The vibe was fun and youthful. The room was decorated nice.

Miinukset: Asked for a room with a view and got the 5th floor. Wanted something a bit higher in a 28 story building.

Plussat: Great location, steps away from anything worth doing in Minneapolis. Friendly, helpful staff and a cool atmosphere. Keys cafe and Manny's are both downstairs. Stayed in what they call a cool corner room, so there was a decent view.

Miinukset: For a place that considers itself an ultra-cool luxury hotel, it was disappointing. Pretty basic room (bed, desk, TV, etc), but burnt out lightbulbs, chipped mirror, pealing paint, our floor (10th) smelled like a deep fryer, and everything costs extra (e.g. Wi-Fi is $13/day). After paying so much for the room, I expected better.

Plussat: The Foshay is a boutique hotel with friendly service.There are luxuries everywhere from the time you walk in to breakfast, lunch, dinner and the room amenities.

Miinukset: It would help to have some direction (vernal and/or a sign) when you first walk in that the check-in desk is at the end of the hallway which is not obvious without walking around. Of course, this may be the intent to make you explore the opulence of the lobby with lighting features.

Plussat: The modernization of such a iconic building to such a high standard of luxury! The staff was encredibly acommidating during my visit!

Miinukset: Nothing

Plussat: Nice lobby and lounge area. Convenient restaurants either in the same building or walking distance. Museum/ observation balcony.

Miinukset: Our room had poor lighting, furniture had scatches and chips. Paint on wall was cracked in the bathroom. The lounge turns into a club at night with lots of drinking, it's very loud. We had a hard time sleeping due to the number of drunk people there. We had to bring ID to be in the lounge and the bouncers were really rude.

Plussat: Shower

Miinukset: Bar

Plussat: Friendly staff, swank bar in the lobby and on the 27th floor. Free trip up to the museum and observation deck on floor 30

Miinukset: Awful view of the HVAC equipment for the restaurant below. Smallest room on the second floor.

Plussat: Location is great! Cool view. Good historical place. Easy to walk to places you want to go.

Miinukset: No in-room coffee. I know - details, but....

Plussat: great location, cool historic tower, bars were good too

Miinukset: bedding and (king) mattress very uncomfortable, didn't sleep well

Plussat: Everything was wonderful

Plussat: Design, very comfy bed, wonderful bathroom, great room service

Miinukset: No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.

Plussat: Modern. Great hip design

Miinukset: Was all good

Plussat: Location,staff,quiet

Miinukset: Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.

Miinukset: I went to my room after checking in, and it was “lived in” - messy beds, TV on, and dirty dishes. I was assigned a new room. It was obvious that the two beds were full sized beds, not queen sized. This was not what was advertised. I was there alone, so bed size didn’t impact me, but the bed size difference for a couple would be noticeable.

Plussat: We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again

Plussat: Nice rooms with modern fixtures. My favorite was the lighting in the bathroom

Miinukset: Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in

Plussat: A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.

Plussat: Location was perfect for our stay.

Miinukset: Parking was limited and expensive. They should offer free parking the rates they are charging for the mediocre rooms.

Plussat: Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!

Plussat: The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below)

Miinukset: The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.