Intercontinental Hotels New York Times Square

Location was good.

I was simply disappointed with the view from the room after having read multiple reviews that stated a great view of Times Square and so on. Additionally, the phone in the room did not work and the TV needed adjustment every time we turned it on. I just expected more from a 5 star hotel.

The location of the hotel for the theaters was extremely convenient.

The thing that I was extremely upset about was that on check out the front desk tried to charge me for a resort tax of over $30 per person. I explained that all taxes were paid at time of booking. The person at the front desk became quite rude until I pulled out my paperwork which showed the payment. I did not appreciate being treated like this and will not be staying in any future Intercontinental resorts.