Kimpton Hotel Eventi

Room size Checkin with Paulina Maintenance guy very friendly

Lying about property details on the phone prior to booking about essentials like black out curtains which was a precondition for us to make the booking. Staff did not want to remedy, manager on duty being rude and having way too much attitude, we suggested solutions like additional curtains but they just offered us to cut short the stay and leave (we did get refund upon insisting though) We felt we could have found a solution but the manager (Victoria I think her name was) gave us such attitude and in an absolutely unacceptable way that we didn’t have a choice but leave. Paulina at check in was very friendly though but didn’t have the power to resolve. The room condition was way below expectations and pictures are photo shopped, covering up run down room condition. AC was making loud funky sounds, upon check in we waited an hour for it to be fixed and dealt with the maintenance guy who was friendly though (after a 15h flight it was very tiring regardless and having to leave and look for a new hotel unshowered and tired and my wife pregnant was really not cool) Kimpton Not again for us for sure