The Mansfield Hotel

Location is the only saving grace here.

The customer service was horrible. They abandoned my car on the street after assuring me that valet would take care of it, resulting in NYPD towing my car and a $300 fee and four hours of my time to get it back. They were unapologetic and delayed getting my room ready despite the early hour of our arrival. I stood and watched them check in a dozen people who arrived six plus hours after we did, despite being assured we would get the first available room. We waited over twelve hours in total for our room to "get ready". The "free breakfast" was not even worth it - we opted to leave and spend money on food rather than stick around.

The boiler room was not functioning, So there was no central heat. They did bring portable space heaters. but it as still cold and felt like a basic amenity that should ahve been functioning was not. That was very disappointing.

The Heater could have been working.

Location

The room was cold, lighting was poor.