The Mansfield

Old and genuine New York City

Charming, location is near shows and very central, interesting architectural details, great coffee from espresso machine in lobby and it's always available, nice to have two beds as I was traveling with my adult daughter, staff helpful and friendly

The room was cold and an engineer fixed our radiator, however, when temps hit the teens, you could feel cold air coming through the ac window unit. The shower tiles had some moldy grout.

Film noir atmosphere; rude, robotic front desk cle

I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time.

The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!

The staff were helpful and very friendly, especially the bellman and the reception staff The hotel was very clean. The rooms and public areas were also excellently furnished.

The bathroom was very small - It was not possible to sit on the toilet and close the door in room 803! also the bathroom floor was higher than the room, resulting in a cut foot on the first night