If you ever wondered where great customer service went...
It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.
I haven't found it yet.
A gem on broadway
Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.
Clean, nice, good staff. Spacious rooms. Good location.
Shower was a bit outdated.
Great hotel in a great location
The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.
The noisy room.
They didn't honor the booking for three so we walked out.
Service was great, room was nice, free upgrade!
Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Friendly and helpful staff. Good location. Comfortable bed and nice room.
Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Very comfortable Bed
Bed was unbelievably comfortable.
Bathroom was not as well outfitted as the bed.
Room was very comfortable. Breakfast was excellent.
Sometimes I had difficulty understanding the staff as their first language was french.
Sofitel New York sijaitsee keskustassa, ja Times Square sijaitsee 4 minuutin kävelymatkan päässä ja New Yorkin julkinen kirjasto 8 minuutin kävelymatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 604 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet.
Perustuu 831 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.