Sofitel New York

If you ever wondered where great customer service went...

It went to Sofitel and resides there permanently. To accommodate a late evening meeting, staff in the in-house restaurant, Gaby, expedited my dinner order. Across three continents and three cities--New York, Amsterdam and Marrakech--I have come to rely on and expect great service.

I haven't found it yet.

A gem on broadway

Very close to local sights and shopping. Easy check in and good WiFi speeds. Friendly crew and good mobile streaming to tv.

Clean, nice, good staff. Spacious rooms. Good location.

Shower was a bit outdated.

Great hotel in a great location

The lobby is wonderful. The staff are tremendous. The rooms are spacious and comfortable, although one was a bit noisy. But we were moved without fuss and very efficiently. Coffee and tea making equipment is by request. Good restaurant and bar.

The noisy room.