Hampton Inn Niagara Falls, USA

The room was everything we expected from Hampton - we stay at Hamptons everywhere - except the towels seem very dingy. Low rating for staff was based off kitchen staff - one in particular. There were 2 kitchen staff (a blonde with glasses and another lady), this “other” lady was so rude and disrespectful!! I’ve have never seen any Hampton staff so terrible. I don’t know if she was having a bad day, but she seemed like she had a lot of frustration built up in her or something. She made it seem like everyone was inconveniencing her by eating breakfast there. Very rude, not courteous in the least! We always stay at Hampton’s, but we were pretty dissatisfied this time.

convenient location to/from the niagara falls

the cleanliness in and around the hotel was poor. there were thick spider webs and bugs in the stairway. the temperature in our room was set to 64F when we arrived and there was hair lying all over the room and bathroom. The neighbors seemed loud and inconsiderate. the kitchen staff seemed rude and unhygienic towards the visitors. one of the kitchen staff picked up a banana that fell down and got bruised and she put it back on the counter for visitors to take. the cleanliness in the breakfast area (tables, counters) was poor. The quality of breakfast was terrible.