Ooty hotellia

Plussat: Food, service, staff

Miinukset: I dnt get the room with balcony

Plussat: Breakfast and quiteness of place.

Miinukset: This wasn't a 4 Star facility as claimed and charged to customer. Definitely not value for money. Room size should be bigger. Bathroom a very big disappointment. Very cramped. Breakfast good. Alacarte lunch/ dinner in restaurant again disappointed. Wouldn't recommend this property.

Plussat: food variety and tasty. room was clean

Plussat: Nice gardens, helpful staff.

Miinukset: Cold, impersonal hotel with vast entrance foyer that was very uncomfortable- the air- conditioning blasting away even during the chill of the evening and “ impossible to stop “. People wearing coats and hats! Good OK but another restaurant seemingly only interested in serving the buffet even after several hours of being on display.

Plussat: Old building structure. Staff courtesy and restaurant people

Miinukset: Value for money. Old style of technology adoption. All 5 star hotels have been upgraded to present technology but here nothing was there.

Plussat: Close to the centre. Big and clean rooms. Check in and check out was smooth. shall visit again.

Miinukset: Food is expensive. However, Lot's of eating places around the hotel.

Plussat: Lovely rooms, great staff and the food is very good. Nothing seems to be too much trouble for the staff here. It is in an excellent location too.

Miinukset: All was excellent!

Plussat: Location was excellent.

Miinukset: Food was expensive. Options were less. All 3 meals should be included for this price.

Plussat: The location is just awesome

Miinukset: Make sure that the local Tele phone number is correct or not

Plussat: The location is amazing and the farm aspect of the stay is amazing. You get to ride horses, pet sheep, milk cows and feed turkeys. Lots of activities for the children!

Miinukset: Everything else was absolutely disgraceful, especially the completely untrained staff at reception who could have our rooms ready only 2.5 hours after check-in time and subsequently did nothing to make up for this. We had to insist ourselves that we would check out late. We were told there was no room service and we later found there was. My husband saw a rat in the dining room at breakfast. The standard rooms are basic- not much natural light and bathrooms basic. At checkout they remembered they hadn’t scanned our iD’s. Then they couldn’t swipe my debit or credit cards which I use on a regular naisa around the world. It took 3 staff, 30 minutes and 15 tries on both cards before one was finally accepted. They had one payment machine. We came across staff who were leaving after just one day of working there. Rooms are named after personalities and guests checked in this way, but staff know them only by room numbers. Equals total confusion when you are charging anything to your room.

Plussat: Location is very beautiful cleanliness activities schedule

Plussat: Amazing views from the property. Its a working farm so kids who love Animals will have loads of fun from milking thr cows,Horse riding Horse grooming ,Sheep ferding etc. The farm stay also offers good outdoor and indoor activities for kids. The 1 hour walk offered by the resort also offers great views. We recommend this resort for those looking to spend quality Family time in a beautiful place..

Miinukset: The bumpy ride from the car park to the resort...

Plussat: The horses , ducks , hens , turkey etc apart from that the zip line and outdoor activities are really good. Kids really enjoyed the kids play area and the fishing.

Miinukset: We liked everything

Plussat: Nice place..definitely will visit again..gr8 hospitality & cleanliness !

Plussat: Very comfortable bed and room

Miinukset: Nothing

Plussat: The view is amazing. The welcome drink was a delight

Miinukset: The checkout was ridiculous. Above their exorbitant rates for a three star hotel, they tried to charge me for a gala dinner I never had. Then they took half an hour to resolve this. This should have been easy when I showed them my booking.com confirmation. The wifi is complicated and impossible to log in. The electricity kept tripping. The food is okay.

Plussat: Staff did not tell about inclusion of breakfast at the time of check-in, hence we did not eat breakfast.

Plussat: Excellent property recommended for all food was amazing cleanliness up to the mark plastic free zone .I wish the price could be lower lovely stay

Plussat: Location

Miinukset: Facility and price

Plussat: Location and rooms.

Plussat: Beautiful location, nice vintage look with fireplace Courteous and friendly staff Absolutely delicious food Staff set up a separate bed for my 4-year old kid

Miinukset: No windows/view from the room No Wifi in the room No shower curtains/shower door in the bathroom (really required when the floor is ice cold)

Plussat: We had a fantastic stay at Kingscliffe. The staff were all extremely helpful. Especially Noble Paul who organised a special candlelight dinner with a beautifully decorated table and a log fire helped by Sanjay, Nandhini, Kiran & Daniel. Also big thank you to Sheaker - night time housekeeping who lit the log fire in our room and will supply hot water bottles if needed. We look forward to visiting again. Jan & Mike Coles

Plussat: it is little far from hustle bustle of the main town

Plussat: Location and food were good, staffs were really nice and helpful. Shekhar and Sanjay were very supportive. Strongly recommended.

Miinukset: Heating options can be included in case of severe cold.

Plussat: Only place where the property is situated

Miinukset: Not responding to guests properly No quality breakfast,even provided food always not sufficient.need to wait for long time Over all,no value for money what I spend So bad

Plussat: King’s Cliff is perfectly located in a tranquil setting yet with easy access to the town of Ooty. The rooms feel like you are in an English hunting lodge and the wood burning fireplace sets a warm and cozy ambience, especially on colder evenings. The food is some of the best I’ve had in three weeks in India and everything is served with care and attention. The best part about the place is the staff- kind, attentive and friendly. Thank you especially to Mr Sekhar, the house man for starting our fire, bringing us hot water bottles and for the care and attention in everything he did. Thank you also to Mr Sanjay for his generosity and friendliness, Mr Noble Paul for the late night and early morning service and care, and Pratik and Kiran for their excellent service. All of you made our stay at King’s Cliff very enjoyable!

Miinukset: Our phone nav took us to the wrong address when I typed in King’s Cliff. Maybe check out why and resolve.

Plussat: Fantastic view, fantastic deluxe rooms, fantastic location, fantastic management, only cons were stuffy rooms needed a bit air circulation and food prices a bit overpriced but the food was delicious .... m coming back again and again

Plussat: Beautiful views and comfortable, clean room

Miinukset: Links and recommendations for travel companies should be in place. We requested a recommendation for a car home but were told no we don’t have any?

Plussat: Restaurant and room r good.

Miinukset: Internet access and lift facility are poor.

Plussat: City is having a Good view from hotel

Miinukset: Little away from bus stand and getting conveyance gets delayed A hired vehicle at the campus will help the gusts.

Plussat: Excellent location, staff, food, amenities

Miinukset: Nothing

Plussat: Spacious well equipped rooms/ Great view/ Good restaurant facilities and variety of cuisine/ Courteous and helpful staff. Helped us in celebrating our daughters birthday/ secure locker service

Miinukset: Very happy with stay/ cannot suggest anything to improve

Plussat: Ambience

Miinukset: Staff approach

Plussat: No complimentary BF PROVIDED

Miinukset: Cleaning

Plussat: Location of the hotel was outstanding.

Miinukset: Location was superb. As per given.

Plussat: Awesome staff fully friendly nature what do u want more from this.

Plussat: Extraordinary green cover.manicured lawns. Worth staying. But expensive as no ac/ heater to beat cold in the log huts. Far away from city . no BF even at such a high rent. Restaurant too looks a makeshift type. No transport available in the evening. Hotel managed by govt..not very serious to take care of visitor needs.

Plussat: Garden was good .

Miinukset: No room service for food. Please don’t book basic room because it’s a room interior to receptions looks like a store room .

Plussat: The location of the hotel, the overall cleanliness, the food, and most importantly, every hotel employee who interacted with us. They were very caring, very attentive to our needs, and very polite. A special thanks to Mr. Siva, and Mr. Venku from the cafeteria, and Mr. Umesh from the room service for making our stay beautiful.

Miinukset: Only once, the food was not fresh. It was a Sunday night (Jan 5, 2020) and probably the cook was keen to go home, and so the chapati, and chicken noodles served were not fresh. Otherwise, food was found to be pretty good (both in terms of taste and health factors i.e. oil, spices, freshness)

Plussat: Staff +++ Food Location

Miinukset: Room was old feel Bathroom needs more light No nose tissue in room

Plussat: Breakfast was very good . Wide spread .

Miinukset: length of bed was short

Plussat: Nice

Miinukset: Nothing

Plussat: Club mahindra derby green resort is very clean and we had a comfortable stay. Staffs were very nice and the location was very much near at centre of ooty.

Plussat: Hill top

Miinukset: Nothing

Plussat: Breakfast is very good.

Miinukset: Approaching road is not good .

Plussat: Only the road should improve its so poor road

Plussat: Friendly staff . Good view from rooms... food is very tasty... overall awesome and wow experience... definitely will visit again.

Plussat: We stayed there for two nights and two days. It was a excellent stay for us and candle light dinner arrangements was good. The food was excellent and they should reduce the quantity of food they serve the customers( My Personal Suggestion to avoid wastage). The reception team ( Mr.Bala and Ms.Rithu) were great in greeting customers and hospitality from the entire crew made me to give them five star performance. Special Mention : Special thanks to Mr.Bala and a guy from Manipur who did the candle lighting.

Plussat: Excellent people managing the show, very curious and showed willingness to Serve you. Location is V.Good,rooms and amenities too are above average. Food quality is well maintained.

Miinukset: Water management can be improved

Plussat: food and location are very good. very nice outside view of the mountains and clouds passing by. !! free food for car drivers. staff is very courteous , hospitable and helpful.

Miinukset: place of night stay for car drivers should be done, which is not present. my room was at the rear which did not give any window view outside & I had to come out for the view. roads within the campus need repair. as a resort, this place needs to upgrade in terms of games and recreational facilities. the owners and hotel management need to look into this aspect.

Plussat: Food was excellent. Staff were helpful, friendly and efficient. Trek with Thordey arranged by hotel was exceptionally good.

Miinukset: Bedroom and bathroom were very poor (Westbury) and it was not the deluxe room shown on the website. The bed was the bed shown on the website in the budget room - very uncomfortable.

Plussat: The Location and the friendly staff

Plussat: Staffs - Philip and Narendra were very helpful and taken good care of us during the stay.

Miinukset: Even though we booked double delux room, it was not up to mark and wooden floors of the room were noisy. Bed was not wooden and was uncomfortable. Room was too dark and very less ventilation apart from one window which you can't keep open always in chilled weather. There was no scope of sunshine to come in the room. Credit card swiping machine was not working for them and they told me to goto atm and withdraw 15,000 as cash amount. Later after too much request, they agreed to take payment via Google Pay. Sofa and other items kept in room didn't look clean and seems like they were very old.

Plussat: A little on the expensive side, but really like the ambiance and hospitality. Clean rooms, good food and staff was very welcoming. A nice old British era building with an antique touch

Plussat: Amazing location, Homely feel, Nice staff and very quiet and peaceful place

Miinukset: The room that we got was a very average room but because of the overall beauty of the place, it goes unnoticed. Food was also average in taste but good in quality and quantity.

Plussat: Amazing architecture of this place, so well preserved and maintained. We loved our stay at this heritage house, so calm and beautiful and so nice people, you will enjoy your stay here.

Plussat: Interesting house but overly avaricious manager made for a disappointing stay.

Plussat: It was recently we concluded our stay at sherlock. I can sum up my stay like this - for those who require a freedom of solace for a few days and a place close to the sights at Ooty then this is the place you must visit. They lack the professionalism of an hotelier but they Make sure you are comfortable to the extent of there best capabilities.

Miinukset: The road to the property is poorly kept. It requires a certain level of off-roading capability.

Plussat: Love the location and overall look and feel of the place

Miinukset: Poor service and facilities. They couldn’t serve us well, almost every thing that we asked for were delayed beyond expectations. Bathroom didn’t have running hot water throughout and also toiletries were not provided. Bed was small for two people to sleep and so was thr blanket.we paid too much for the service given .

Plussat: Staff are excellent.food was great

Miinukset: Room heater and no hot water in the bathroom

Plussat: Food was very good. Staff was hard working and polite. Fireplace in the room made it very comfy in the cold. Great location with view of the valley (when weather is clear). Lovely garden.

Miinukset: Does not organize any activities and barely has any indoor games. Threadbare library and not a single Sherlock holmes book. Roof leaked during the rains. Small bed. Place needs renovation. Bedroom door and bathroom door didn't close fully.

Plussat: The staff are delightful, attentive and caring. The buildings are set in a beautiful well maintained garden which provides fresh vegetables for the excellent restaurant. The interior of the hotel is furnished traditionally, is comfortable and welcoming. There are fresh flower arrangements everywhere. From our bedroom in the new block we had a gorgeous view from the conservatory and verandah. Highly recommended!

Plussat: Staffs...

Miinukset: Staffs were good..food was tadty but cost is not worth...you can get far better food outside.. Road to the property was pathetic...facilities were ok... Room rent is on higher side when compared to the facilities.

Plussat: location, ambience, weather

Miinukset: the fire’s place should have been setup in the room

Plussat: It is all about view from the hotel.

Miinukset: The housekeeping and room service is just bad. Further Mr Abhishek the housekeeping manager is a complete liar. It is very narrow road on the hills to reach hotel.

Plussat: Location is good

Miinukset: Rooms need renovation....not clean

Plussat: We had a lovely stay..staffs were very nice and helpful..resort is located on a hill top with an amazing view..rooms are neat and cozy..over all, a good experience.

Plussat: food is good we liked it. we not agree with the allotment of the rooms.delux room are not having any views.but premier which cost less have a good views. people did not agree to change the rooms. very much disappointed.

Miinukset: food is good, and peoples are very gentle and nice. room service gey is very nice

Plussat: Super location in terms of view and ambience.

Miinukset: Approach road has a problem since there is a cable car center which attracts a lot of people due to which an already narrow road gets blocked. Could sometimes take 30 minutes. Also no A/C but that is compensated due to extreme cold and they do provide a stand fan. Also hotel food service is super slow. And they sometimes just ignore your order if it's near to closing time.

Plussat: Not good for the price

Miinukset: Small rooms and bathroom

Plussat: Professional staff. Spacious villas .... hot food and pleasant stay. Esp view from restaurant is awesome. I will surely come back to stay once again.

Miinukset: Approach road is rough and single lane. Should drive carefully for about 1.5km.

Miinukset: Bathroom was not in good condition it's always flood with water their Repair man wl come and rectify the problem but once you use toilet same problem informed the help desk but nothing solved

Plussat: The location was great.

Plussat: Location is good, nice view , good behavior excellent room service. Overall it's wonderful experience

Plussat: Excellent climate and attached bathrooms in all rooms

Miinukset: There is no kettle and tea bags for making coffe or tea.

Plussat: The location is very natural and villa stay is very nice.

Miinukset: The commuting is one challenge and costs additional if you do not get personal vehicle. Rent a two wheeler could make even better.

Plussat: The place was spacious and neat. The scenic view of the resort makes it more desirable. Food was good too. Staff behaviour was good too

Miinukset: Rooms are not that well maintained.

Plussat: Room was clean. Two bellboys were really helpful in offering their services. They immediately came when we called for help.

Miinukset: The electricity was on and off. Heater wasn't on told we told them to. No toilet paper on arrival. Room 312 cannot be used, but it isn't locked out. WiFi had to be renewed everyday

Plussat: Location was near to city center, housekeeping staff was better.

Miinukset: The reception, travel desk staff was arrogant, rude, rooms were not upto the mark. Room facilities given while booking not provided.

Plussat: Bed was comfy. Staff was very polite and helpful

Miinukset: The first room given was good to look at but the cupboard was shaking and could not close. Side table broken. The second room bedside light not working.

Plussat: Location was convenient. Ease of check-in

Miinukset: The room was unclean. We took 2 rooms and the TVs were different and old. Not as per the initial photos No toilet paper in washrooms. Torn quilt in one room. Old, unsafe lift which didn't work at most times

Plussat: Mentioned in previous review.

Miinukset: Previous review

Plussat: The ambience and location was exceptionally awesome and the courtesy of the staff and management were so good. Services provided by the hotel is very quick.

Plussat: Food was exceptionally good.

Plussat: Good location

Miinukset: Online photo of rooms and alloyed room is different.

Plussat: Location is good n Staffs r so much supportive as well. Most of the restaurant food was good except baby corn.

Miinukset: Room facility is not as per expectation.

Plussat: Rooms were stinking so bad

Plussat: The ambience, location of property n responsiveness of the Staff.

Miinukset: The Rooms were, especially drawers were filled with junk, left by earlier guests. The bed broke down on Day 1 of our stay, at the night. We had to pack up again n shift to another room.

Miinukset: Unavailability of lift Insufficient stuff

Miinukset: There was no room service, though it was assured at the time of our check-in that it (room service) would be quite good. We (me and my spouse) felt as if we were turned hostage by the Hotel. Would never advise anyone to choose this Hotel.

Plussat: Nothing.

Miinukset: The dint even let us stay whereas we had a confirmed invite. Useless facility.

Plussat: Location.

Miinukset: This is ridiculous. They are saying this order does not contain free breakfast. But i have checked it and my confirmation is also showing free breakfast. They have provided the room with unchanged bedsheet. No shower in the bathroom. No hot water. Timely meals order. Meals are served on Broken dishes.

Plussat: Nothing

Miinukset: Everything

Miinukset: I have not received the room which I had booked. As per my booking the room should have seating area, ward robes, etc. Though the room which hotel offerred had not the same. It was a single small room.

Plussat: Not like any thing

Miinukset: For family is not better

Plussat: I booked room in booking.com. but they never accept booking.com reservation.