Hotel Luna Mondschein

This hotel is definitely a spa hotel experience and from the moment you walk in, it feels like it. Really swanky and the rooms are fabulous. It was definitely one of the nicest hotels we stayed at on our trip. Really close to town - maybe a 10 min walk into Ortisei and had a lovely pool/gardens but no hot tub. :(

The garage was really tight - once we parked, we didn't move our car for 3 days because we didn't want to deal with having to park it again. The other thing that happened was at breakfast, they assign you a table with your room number and your last name. The first day we went to breakfast, we couldn't find our room number (among 25 tables or so) and we went to talk to the wait staff about it and they seemed annoyed that we couldn't find our table even though the one he led us to was the wrong room number (he erased it and put it back on the table). Then the second day, we went back and when we got to our table, there was another name and another room number so we spent a couple minutes searching the 25 tables again to find our card. The waiter came over to us, and basically told us in an unkind way that we would be at the same table (his tone and demeanor implying we were so stupid to think otherwise). Then he led us to our table, which had the incorrect card, and he pulled our card underneath the first card (how on earth would we know to see it there?) and said something like "See!?!? You're right here." After that experience for making feel dumb and unwelcome, we decided we would not be returning to this hotel. Which is disappointing because it really is a lovely hotel but if the staff is going to be rude to us, we can find the same sort of hotel with nicer staff elsewhere.