Panajachel hotellia

Plussat: It was a great experience. It is owned and run by a Japanese landlord. The dormitory might be the most comfortable that I stayed in. It is more like a semi private room. It is very clean. The employees (the owner and the lady in the kitchen are amazing and helpful). I must say that this is not a party hostel or don’t expect to socialize with other guests. It is more for people like me who enjoy being alone. I love it. Super comfortable like a hotel

Miinukset: It is a little bit out of the city but it takes only 5 minutes with a tuk-tuk and it costs 5 Q (10 with the luggage).

Plussat: Amazing value. Excellent security. A lot of space.

Miinukset: For the money everything was outstanding!

Plussat: The place is a bit outside and very quiet, free drinking water, Tee and Coffee, close to the Lake, the dormirtory is more like a privat room

Miinukset: Breakfast was just a bit too small ;)

Plussat: The place is absolutely clean. I just spent a night here. In the morning, when I had to go early in the bus departure, there were no tuk tuk. The owner was so kind and gave me a lift with his scooter. Really appreciated!

Plussat: Excellent service and spacious room & bathroom. Very nice sitting area on each floor. Nice kitchen, free tea & coffee.

Plussat: It is a nice and quiet location and easy to get to central Pana.

Plussat: The host was really nice. Great service. Everything is clean & you get your own little space. Downtown is only 15 minutes walk or 5Q túk-túk ride.

Plussat: Friendly and helpful staff, clean rooms, ability to use a bicycle for free which is great since the hotel is a little bit away from shops / restaurants etc.

Plussat: Clean and everything you needed

Miinukset: Much too far out. Cost a lot to get back from Flores at night by taxi as Tuk Turks banned after 7.30.

Plussat: The owner is really friendly and made our stay and requests very easy. Will be back for sure.

Miinukset: Being 6 ft, 2 inches I need a bed without a footboard. Didn't have that at this hotel.

Plussat: Great views of the lake. The staff was very friendly and professional. The location couldn’t be better

Miinukset: Nothing

Plussat: The location of the hotel is excellent with easy access to restaurants and the boat dock to take day trips to the towns around the lake.

Miinukset: The restaurant is very expensive for what you get, especially for breakfast. For the price of the room they could include the basic ammenities like shampoo, lotion, etc they only provide soap from a dispenser. Also no tea or coffee machine in the room. We requested one of the rooms to be a king bed when doing the reservation, upon arrival they informed us it was not possible.

Plussat: comfortable beds, location, restaurant has a great view, staff are helpful

Plussat: Hotel is very nice and clean. Location is perfect, right in front of the lake and with a spectacular view. Hotel staff were very kind and always trying to help or see if we needed something.

Miinukset: Everything was fine.

Plussat: The view across Lake Atitlan can not be beaten, the hotel was well situated, allowing easy access to the lake and the interesting towns elsewhere around the shores. The rooms were comfortable and spacious and ours opened onto a narrow but well kept strip of garden. This was on a raised level overlooking the beautiful lake. The bathroom was a little small and dark but functional. The staff in reception were very good and helpful, particularly in assisting with transfers to and from hotel and arranging a tour of the small towns on the other side of the lake.

Miinukset: The food was quite good in the restaurant but the hotel does cater for large tour groups, something we prefer to avoid. Not sure about security, particularly in the restaurant. Panajachel is over touristy and in retrospect I would not have chosen it as a place to stay, however I would definitely recommend Lake Atitlan as a place to visit.

Plussat: The location. The grounds were breathtaking. It was just as I expected. Our team was there for a one night rest after our mission trip in Chichicastanengo. It was perfect for some rest and relaxation.

Plussat: Location, views staff and secure parking.

Miinukset: Room was slightly dark without view but we didn’t need that.

Miinukset: Wifi did not work, bed was like cement and bathroom was dirty

Plussat: Exceptionally friendly and helpful staff. Clean rooms. Nice garden. Quiet. Good breakfast. Very accommodating staff. A fantastic value. Will be back!!

Miinukset: one Of our rooms upstairs was quite warm as the sun hit it during the day and it Had only a fan. Otherwise there was nothing else wrong.

Plussat: The grounds are great, lots of garden space, breakfast was good and bed was good.

Miinukset: I only stayed one night so not much to share. I guess it was pretty noisy as walls, floors are thin. no real curtain. Dark room.

Plussat: Nice Hotel, nice staff, I‘d come back any time!

Plussat: The location is wonderful - centrally located but still quiet. Also, although breakfast was not included in the room rate, it was very convenient with lots of reasonably priced options and delicious coffee/food. The room was spacious and clean.

Miinukset: The Wi-Fi was abysmal. The only way to get a signal at all was either sit in the bathroom (and get a very weak signal) or sit outside in the courtyard. When we inquired at the front desk about the Wi-Fi they shrugged and said that it worked fine for them outside and at the front desk - very unhelpful. It was extremely inconvenient to have to sit outside to check on travel plans, research activities, etc. Overall, the front desk staff were not very friendly and certainly did not go out of their way to help address any issues.

Plussat: We stayed one night in the 2 bedroom/loft room and were very pleased with it. Great location just a block off the Main Street, very safe. Breakfast restaurant downstairs, and filtered water on site was nice.

Plussat: The grounds were beautifully maintained. The room decor was simple but elegant and the rooms were spacious. Breakfasts were convenient, delicious, fairly priced, peaceful, and the limitless good coffee was much appreciated. We arranged for a temezcal sauna and were glad we did. Their restaurant recommendations were good. We were 1 minute off the main street yet still so quiet!

Miinukset: No complaints!

Plussat: The view Beds are very confortable and good and soft pillows We didn’t use all the facilities, such as gym, sauna, swimming pool, jacuzzi and bar, but looked great Great staff Eco sustainable They have a program to help street dogs in the hotel through donations All the decoration in the hotel is educational and with items from local culture

Miinukset: For a 10 points review: Elevators are slow and minibar in the rooms would be great Restaurant food: breakfast was good, dinner has room to improve

Plussat: Beautiful view of the lake

Miinukset: Rooms were very hot. No air conditioning and there is no good air circulation in the room to cool it down

Plussat: Location and the view..

Miinukset: We didnt have water for 2 hours due to maintanance. We couldnt shower, use the toiler , sink etc. At least they should've let us know ahead of time...We paid $500 for 2 rooms Sat & Sun. ( Dollars) . The staff was friendly but all they could do was Smiling...The breakfast buffet was also expensive, $12 per person. I was not impressed at all.

Plussat: Change de roug, change de elevator, in general to old

Plussat: Overall the hotel is great, great location, staff, facilities and food. But what really helped us was the Kids House, my daughter loved it there. So much she just wanted to be there, so we could go and explore the surrounding villages without any issue.

Plussat: We stay at this hotel every 2 years and it never disappoints the hotel is always clean and staff friendly! Pool is always well maintained beautiful grounds and views

Miinukset: Only thing is if you like soft beds these beds are a little hard.

Plussat: Very spacious and probably the best hotel in Pana. Marta at the tours reception was lovely and helpful. She helped us booked two very enjoyable excursions to Chichicastenango and the towns around Lake Atitlan (ask for Pedro as a guide).

Miinukset: It was a little expensive.

Plussat: Everything was perfect. My wife loved it.

Miinukset: Nothing.

Plussat: Great view from the room, good WiFi, excellent location

Miinukset: Rooms get very hot in the afternoon, no direct connection to the lake from the property, depressing lobby, the room price is extremely high for what you get, especially by Guatemala standards

Plussat: I like the location, the views of the lake and volcanoes .

Miinukset: No safe in the room, no iron, no water bottles , dirty bed blankets.

Plussat: The waiters were really friendly and service was good.

Miinukset: Hotel is outdated and restaurant is over priced for what it is.

Plussat: Clean, good place for the budget.

Miinukset: Doors are noisy.

Plussat: Really great place to stay, beds are good, locatiom is perfect and the best (hot) shower in all of Guatemala. Note that its not a hostel with hostel kind of vibes, but the rooms are great! Good value for money, definitely recommend.

Plussat: Very friendly staff and a beautiful courtyard. Good location, a short walk from all the “action”

Miinukset: Bed was lumpy and there was a lot of noise

Plussat: Incredibly affordable private rooms! After spending much time in dorms, having our own room was lovely and this one exceeded our expectations! Clean, comfortable, good location, etc.

Plussat: Ideal for visiting Lake Atitlan. Simple hotel but convenient location. Ideal for 1 or 2 nights. Possibility to use the kitchen.

Miinukset: The rooms are very small

Miinukset: The parrot was cute at first but it doesn’t shut up!! Quite annoying really, especially when you’re trying to get some rest.

Plussat: Had access to lake and kayak rentals. Staff was very helpful and pleasant. Views we're amazing

Miinukset: My only complaint was that they didn't have ice. You had to go into town to get it. But luckily the town wasn't too far.

Plussat: The place was lovely. I would have liked a hot water shower. I would also have liked fluffier pillows, but certainly these items did not detract from my stay

Miinukset: Sorry. I reversed these sections. The place was beautiful, clean and well appointed. The breakfast was delicious. The staff was kind and patient with our lack of Spanish

Plussat: Right on the lake and near a nature reserve great for hiking.

Miinukset: The room is on the dark side. The restaurant is only open for breakfast.

Plussat: Cabains with colonial style gives warming environment.

Miinukset: The outdoor pool isn’t heated and the restaurant was close at night.

Plussat: The hotel was beautiful

Miinukset: The bed

Plussat: Location, private small “beach”, view to the 3 volcanoes, silence

Miinukset: The bathroom doors were hard to move to open or close and there was mold around it.

Miinukset: Great value, fantastic location, gorgeous gardens, extravagant and delicious breakfast buffet! All the staff are exceptionally accommodating, gracious and at your beck and call. They bend over backwards for you. Comfortable bed, nice hot shower. Only complaint is slow internet because so many people are using it at peak times. But that is a minor quibble. I absolutely loved this hotel and will come back back for sure.

Plussat: the gardens and the views are 10/10

Miinukset: breakfast on weekdays was extremely limited, no pool and water gathered in shower

Plussat: Nice location. Next to the lake.

Miinukset: Energy problems The power goes out and it has no power plant so you can not sleep with A / C

Plussat: Beautiful location, breathtaking views. New pool and additional rooms added.

Miinukset: Rooms were a little bit noisy on main floor lake/garden view, especially during breakfast.

Plussat: Everything! Really amazing view, friendly staff, definitely I will come back some other time...

Plussat: Great location and LOVED the facilities and the opportunity to steam and use the warm pools!

Miinukset: Nothing, we had such a positive experience.

Plussat: The grounds are beautifully kept and secure. We liked our rooms, and the spa services and hot tubs were fabulous.

Miinukset: The restaurant on site is nice, although we would have liked to have coffee available a little earlier than 7:00AM. In-room coffee pots would have been great! And although our rooms were directly behind a noisy restaurant, it was quiet by midnight. WiFi was only available near the office, not in the rooms.

Plussat: The spa facilities are great. Free sauna and thermal baths, this is very relaxing. You can ask for towels at the staff so you dont need those of the room. Beautiful gardens! Genius breakfast is small but ok. Lots of nearby breakfast places around. Shower was large and hot.

Miinukset: Mattress could use some renewal! The room seemed a little outdated, could use some updating (looking at the price you pay per night). Very limited comfortable sitting areas in the beautiful garden. Such a shame! Would be great to have hammocks. Internet does not work in the rooms and connection works more or less at the reception.

Plussat: Location on the main street near to everything, 5 minutes to the lake. Nice garden with spaces for relax, like a oasis escape from the agitation of the town. Friendly staff, pay attention to the clients' requirements The room very spacious, very clean and nicely decorated, nice terrace in front of the room (no. 8).

Plussat: The bed was comfortable and everything was clean. Good location. Free filtered water was great, to save on plastic.

Miinukset: The WiFi didn’t work in my room, even though I was next door to the reception. In fact, I couldn’t get it to work at all. The room was a bit noisy. A room further away from the street and reception would be better. Hot and cold taps are the wrong way round, but with no notification of this. Breakfast was expensive at $12 USD per person, so I ate in a couple of the cafes close by instead, which were much better value. The bathroom was a bit tired and could do with a lick of paint.

Miinukset: They were charging way more in us Dollars had to pay in Q. WiFi wasn't working good either. Only coffee for breakfast. The view was nice if you get the room 5. There is no parking lot. If you make there early enough you will get a spot inside.

Plussat: - Sheets were clean

Miinukset: - So loud outside, stalls with loud music and - Noisy room as walls to hall really thin - Room dated

Plussat: Good location and nice large balcony.

Miinukset: The windows are broken causing it to rattled with slight breeze which kept us awake all night. Curtains are very thin and too small to fit the window.

Miinukset: The bathroom space was small and it had a dripping faucet and shower.

Plussat: Fine location, the room was pretty

Miinukset: No hot water, minimal staff around to answer questions, was not comparable to description on booking.com

Plussat: Nice staff, super helpful. Big and clean rooms.

Miinukset: In our room the curtains were a bit old, which made that we were awake when the sun came up.

Plussat: There have been many changes since I last visited 3 years ago including the most comfortable bed I have had this trip. Happy to see that the most kind gentleman is still there to help with my luggage and other things.

Miinukset: There was a problem with the shower with water spraying everywhere. I was able to control it though.

Plussat: The pool is small but good enough to relax

Miinukset: At night it's a bit noisy due go the "bars" around the hotel. About booking it doesn't show you the real cost of the hotel it doesn't include the taxes.

Miinukset: The hotel was great, clean, well positioned in a quiet corner of Pana, but the staff in Guatemala tried charging us an extra 1000 QZT for having 4 people in a room when I already paid extra to upgrade to a room with 2 beds!

Plussat: The bed was very comfortable, the room was beautiful, spacious and very clean. Good shower and very clean bathroom. The garden is so nice to go out at night

Plussat: The room and the garden

Miinukset: bathroom was rather poor. The resrevation did not reach the hotel or in other words, they did not have any reservation for us and wanted to charge me more than the booked amount was.

Plussat: Great service and excellent breakfast.

Plussat: Good breakfast was included. Green area near rooms. Helpfulness of front desk staff.

Plussat: The courtyard was nice and quiet. Staff were friendly, but very little English.

Miinukset: Booking.com has charged the wrong amount for this room. It should have been 80us same as Dos Mundos. The room amounted to 135 Cad. WHAT!! The site quoted in pesos but was charged in quesales. Huge error. Pls fix

Plussat: The attention of the staff was excellent, always willing to help.

Plussat: Spacious clean rooms. Pool facility, good breakfast and friendly helpful staff. Laundry service was reasonably priced at Q25.

Miinukset: Location is misleading - it looks like it’s on the lake front but there is in fact a car park (which is poorly lit at night) in front). The property is quite a walk from the main shops / bars / restaurants so not ideal if you’re planning to visit these in the evening.

Plussat: Kind staff, easy check-in check out. Breakfast ok. Location ok, you can walk to downtown or take à tuk-tuk for 5q.

Miinukset: Noisy rooms seems like walls are tiny or wahatever. One of the most basic rooms ever had: no glasses to drink or rince after brushing our teeth, hard mattress vovered with plastic, light small curtains, washroom paper put on the toilet bowl, in general very tiny plain space without any beautiful touch. You look forward for the morning to come.

Miinukset: There were 5 people in the reservation but the hotel only supplied 4 bath towels. Another was requested but never delivered to the room. When we left, one of the staff harassed the group about where the 5th towel was! It was not immediately accepted by the staff member that there never was a 5th towel.

Plussat: Parking, Staff

Miinukset: Bed

Plussat: Really clean rooms! And the staff is amazing. Really helpful and very kind.

Plussat: The swimming pool area but the water was very cold.

Miinukset: The bedroom was dirty under the beds. The price was different from the one booked.

Plussat: Room was clean and spacious, OK for that price. Even if staff didn't speak English they were very kind and friendly.

Miinukset: Hotel is situated little bit remote from the main part of the town. It's very close by walk but the side street could seem not very safely on the first side. But in the reality it was ok, actually hotel is closely surrounded by local houses/flats so it can be sometimes noisy (playing children etc.). Breakfast doesn't worth it much (continental, very simple).

Plussat: The hotel is nice, and I got lucky and got a great room which was on top of the hotel. The room had everything I needed and they complied to my request of having a desk since I was going for work. It's great to have a parking on site. The staff was super friendly and helpful and I had views from the lake from my room. All in all a great stay value for money.

Miinukset: A downside of having a room in the terrace is that it is a space where people chill and I was unlucky to have people being really loud until 3am. I guess it's not the hotel's fault but it was annoying.

Plussat: VERY comfortable bed also nice and CLEAN. Friendly People! We had breakfast right outside our room on the rooftop! We had scrambled eggs, homemade roll, fresh fruit and good coffee!

Miinukset: Communication was a bit tough. No English. Used a translator. Shower had a mind of its own....would come on for 1-2 min then turn off for 1-2 min. annoying at the time, but later we had a laugh over it.

Plussat: Staff were very helpful. Only drawback was they spoke little English - but with online translation technology, we were treated well.

Miinukset: Property maintenance could be improved a little. Door to room needed some work.

Plussat: Very clean, big room at the top floor. The top terrace.

Miinukset: The water was very slow on the top floor. English was difficult for the staff.

Plussat: Staff was very friendly and helped as best they could.

Miinukset: Roosters starting at 4 in the morning. (not the fault of this place)

Plussat: is pet friendly

Miinukset: The parking lot.