Sina Brufani

The steam room needs fixing and is not hot enough for any of the guests

We were upgraded which was lovely. The position of the hotel was superb.

Everything was quite lovely. The facility, the aesthetic, the location, the room etc...

The one aspect we less pleased with was a couple of your staff. When we asked questions, for example what are some options for a day trip to Assisi? We gotta blank stare. Is there a train? “Maybe”. Do buses go there? “The bus station is down the hill”. What do you suggest? “A car”. I realize the person at the front desk is not a travel agent, but perhaps give us (customer/visitor) the feeling you are trying to be helpful or care. Secondly, we visited your bar about 5 times. Lovely spot. We had 2 bartenders that were young and not sure how to make a gin and tonic and vodka and soda. I have no problem with their inexperience. I do have a problem with the older bartender who took 15 minutes to take the order, then stopped to for 10 minutes to make a local fellow a cappuccino, restarted our order, then his shift ended at 7, the young bartender took over, and was confused. The older fellow looked at his phone for 5 minutes until I asked him if he could help the younger man. I’m a jazz musician and have played the Perugia Festival many times. I love your town. Perhaps I’m a pushy New Yorker, but I expect to have my drink in lass than 30 minutes when we’re the only people in your bar. I’m not trying to get any one in trouble, but you asked. Thank you.