Breakfast was good and my room was clean. Easy access to the convention center and downtown.
Parking is terrible. Several blocks away and expensive. I did hear several times other guests complaining about their rooms smelling like smoke.
Location was good, walking distance to almost everything
Front desk staff was so unpleasant and unprofessional. Elaine, was the woman that assisted both at check out and check in and both times the sense of urgency was absent. Showed lack of good customer service, talked with an attitude, like she was doing you a favor.
Really clean, nice rooms! Staff was very friendly and accommodating. The breakfast was better than I expected!
We and many other guests very unsatisfied with breakfast
There were 2 employees staffing breakfast. One was obviously in her 1st day or 2 on the job and the other was a jaded and unhappy experienced staffer. The new trainee did all in her power to help, but at 8:40, there were: no plates, no cups, no eggs, no meat, both apple and orange juice was out and the staff was nowhere to be seen. When I approached the experienced staff, she acted smug and put out to bring any of it. Guests were milling about grumbling. The small refrigerator holding yogurt could not be completely closed (lock was extended) and therefore the inside continued to get warmer and warmer per the thermometer on the unit. Again the attendant did not seem to care. Other than the breakfasts, which were horrible experiences both mornings we were there -- the rooms were fine (we did have to have maintenance turn our A/C on as the room get stuffy and the control did not work). Front staff was kind and attentive. Note: Rooms facing the front of the building will hear road traffic from the interstate in front of Vine Street. If that's okay, I'd still avoid this hotel until they resolve the employee issues related to breakfast. She simply was not happy with her job and it absolutely showed. Blah. Not worth the hassle when there are so many other hotels near there with less stress in the morning for lower rates.
The amazingggggg staff especially crystal the front office manager and Kareem the front desk receptionist
Wifi didn't work my entire stay (stayed 2 nights) and the parking situation is horrible
Philadelphia Convention Center ja Reading Terminal Market sijaitsevat 10 minuutin kävelymatkan päässä. Käytössäsi on business center, express-uloskirjautuminen ja ympäri vuorokauden auki oleva vastaanotto.
Perustuu 1 645 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Best Western Plus Philadelphia Convention Center Hotel on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.