Ponta Delgada (Açores) hotellit lähellä Carlos Machado Museum

Miinukset: No help bring luggage in and out for family

Plussat: Amazing restaurant with friendly, knowledgable staff. The breakfast buffet is excellent. Comfortable beds and balconies overlooking the harbour made the stay extra special. I also liked the tea and coffee making facilities in the room and the fridge with water (in glass bottles) replaced daily. The outside pool felt very refreshing and we also enjoyed a cocktail in the Whale Watching Bar.

Miinukset: The bathroom is stylish but dark and it is difficult to see to apply make-up, put in contacts etc. A bigger magnifying mirror with light would make a massive difference. Room service did not answer when we phoned so we ended up placing our order and bringing it up from the restaurant ourselves. Not a big deal but not quite what you would expect from a 5 star hotel.

Plussat: Breakfast is really good.

Miinukset: Window cleaning was very poor. I know it's by the sea but still, they should have thought of that before getting very large windows. If you want to rainbow, you've got to put up with the rain.

Plussat: Nice Location. Personal are helpful. Clean room

Miinukset: They said that " mini bar is free". I said thanks. It was suprise when I see the mini bar. I just loughed. There are weather and two juices. Nothing more. I'm staying hotels 6 mounts each year on the world for my work minimum 4 or 5 star hotels. No need to say to customers that mini bar is free. They can put a note in the room.

Plussat: The hotel and room were much nicer than the hotel looked from the outside. The room was well appointed with a beautiful sea view from our balcony. The staff was very nice.

Plussat: T H E P O O L! Oh my gosh, the rooftop pool and adjacent bar/grill is so amazing I spent a whole day there. The breakfast buffet is overwhelming. The rooms are hip, comfortable, and big enough. Fantastic harbor views. The staff speaks fluent English and will bend over backwards to help you.

Miinukset: The bathrooms are set up strangely, and the sinks are annoying. You can’t take the lobby elevator to the rooftop pool, so you have to walk all the way through the hotel. It’s at the very edge of the cool waterfront zone, so it’s a little far from the city center, but perfectly walkable.

Plussat: It was modern, beautiful, friendly staff and amazing facilities - especially the 7th floor outside pool. Rooms are spacious, beds are fantastic

Miinukset: We liked everything

Plussat: My wife injured her ankle day one of our trip. The staff displayed genuine concern and were exceptionally accommodating. They even provided us a wheelchair to use for the remainder of the trip, including while we stayed at their sister hotel in Furnas. Our last night we returned to the Azor and they gave us an upgrade with a top floor suite with exceptional views. The restaurant menu was creative and excellently prepared.

Plussat: The staff was unbelievably gracious and accommodating

Miinukset: Nothing

Plussat: Everyone was fantastic

Plussat: Pool and location were excellent! The rooms were spacious and the air conditioning worked well. The hotel was beautiful.

Miinukset: Would be great if they had full length mirrors in the hotel rooms.

Plussat: The friendly atmosphere of the hotel, the readiness of the staff to help us in any situation.

Miinukset: It is difficult to find anything. We stayed only for one day.

Plussat: The location is nice, just near the cathedral and the centre. The bed is very comfortable. The breakfast was excellent. The hosts are very friendly and helpful (Marcio was exceptionally helpful). The ambiance is amazing! Note: Please keep in mind that the streets are quite narrow, which means a challenging parking. The parking inside the hotel is another challenge (however, Marcio took care about it, many thanks to him).

Plussat: The room was a decent size, the housekeeping staff and Gonçalo in the bar were lovely, great location

Miinukset: The main issue was the horrendous attitude of the reception staff. Total disinterest in us or our comfort. Didn’t show us where main sights were, didn’t ask us what activities we might be interested in, didn’t suggest restaurants or day trips. Never looked up when we came in. Rooms didn’t have towel rails, or tea and coffee making facilities, the whole hotel didn’t own an iron (unbelievable - when we queried this they just thrust a laundry list at us saying we had to pay), and most annoying no safe in the room which was incredibly inconvenient and the reception staff didn’t even seem to know the room didn’t have this. Their solution was to offer us old used envelopes to put valuables in and leave them at reception. This hotel isn’t good enough for 3 stars let alone 4 and I’d never stay here again. Apart from the aforementioned staff, their attitude is terrible.

Plussat: Very nice, convenient location, friendly and helpful staff, nice breakfast

Miinukset: Nothing I could think of

Plussat: Great central location, very interesting lobby, good restaurant attached, good looking pool in the courtyard, rooms are not huge but quite comfortable, good shower, pretty decent breakfast buffet, the whole place really leans into the fact that it used to be a school which is cute

Miinukset: A LOT of street noise, no towel hooks in bathroom, no view to speak of, apparently guests can smoke by the pool which is gross

Plussat: The property was in a great location, very nice, large rooms and bathroom, good breakfast, and the staff was very helpful.

Miinukset: The garage was extremely difficult to park in, but we managed to always find a place to park on the street. It was hard to load and unload luggage at the hotel's door.

Plussat: The staff were so helpful and friendly. The location was close to everything in the city within walking distance. Very nice breakfast daily.

Plussat: No parking unless one asks each day and difficult to stop the car on that street to ask at him hotel, so we parked elsewhere. The restaurant food is overpriced for quality, which was lacking and we didn’t go back for a second time. There could be more amenities, such as soap and toilet paper were not refilled unless asked for.

Miinukset: The location but if not renting a car. The room space was fine and comfortable.

Plussat: Charming building , nice and helpful front desk staff and central location

Miinukset: Hall carpets are stained

Plussat: We stayed in an Executive Suite room 401. There were two bathrooms with showers and one had a bath as well. There was a small balcony with a view of the sea. We used the hotel restaurant several times for an evening meal - the buffet meals were very good. Breakfast was also good. On our arrival a bottle of wine and cheese selection was brought to our room free of charge. Two days later it was my birthday and I put my birthday cards on display. In the afternoon a large chocolate cake with candle was brought to our room - totally unexpected. There was a very good selection of TV programs many in English with Portuguese subtitles.

Miinukset: The balcony was very narrow and 4 floors from the ground. There were two big chairs and a table to manoeuver around. My wife does not like heights so was unable to use the balcony.

Plussat: The hotel was very good, clean, tastefully decorated. The staff was very helpful and kind. Large room and a fabulous breakfast! Less than 10 minutes from the airport.

Plussat: Sijainti lähellä keskustaa. Parkkihalli oli hyvä olemassa, vaikka olikin maksullinen, kadulta olisi ollut vaikea löytää parkkipaikkaa läheltä.

Miinukset: Ikkunat voisi joskus pestä.

Miinukset: Beds were ok..i found them too hard, pillows not so comfy either, breakfast was very fresh each morning, maybe a little more variety and it was difficult to find table settings.

Plussat: Modernity and gardens

Miinukset: Nothing

Plussat: The staff was polite and welcoming.

Miinukset: The room was not ready and our luggage had been lost, so we needed clothing, etc. The staff did not give us clear directions to the mall and what should have taken less than ten minutes took over an hour. Specifically, directions were given to turn the wrong way on one-way roads.

Plussat: Pool, special massage deal at the spa, breakfast buffet

Miinukset: Confusing - not clearly marked where pool tools are and indoor pool amd ladies changing room ... all far or rather further down the lawn from the outdoor pool. Just odd design bit otherwise it was ok. Normally don’t stay at ‘fancier’ places but did this time for another reason... and am reminded why i don’t normally stay at such ... many older folks enjoying their stay with significant other, family or groups... not the place for this single solo traveler

Plussat: The hotel is 15 years old BUT... it got a facelift and looks VERY NICE now!! Wonderful lobby and bar, very colourful and beautiful public areas!! The theme of this hotel is ASIA. I like it a lot! My room 465 was very spacious, tastefully furnished. Breakfast is very abundant.

Miinukset: The location is not really nice. No sea view. Just (in part ugly) houses around. Carpets on the floors and in my room were dirty with a LOT of spots! Really need to be replaced! Bathrooms are pretty old, my shower was broken. The airport is close, airplanes really fly over the roof of the hotel = noise!! Especially at 6 in the morning there are 4 aircraft that wake you up.

Plussat: Good location, nice breakfast included, very clean and modern design. Loved the garden, swimming pools and palms. Welcoming atmosphere.

Miinukset: The location of the hotel is great for walking almost anywhere in town. The balcony is nice and the staff were great. The only thing I didn't like was the cutting back on the air conditioning at night. During the evening hours the A/C seemed to throttle back and you needed to keep the windows open for cooling ventilation. Breakfast was nice each morning and the bar in the evening was great.

Plussat: Staff was very helpful and pleasant. Good location. Convenient parking. Good breakfast.

Miinukset: Air conditioning worked inconsistently.

Plussat: Fantastic great value really clean has everything you need

Plussat: Had an early breakfast to make a flight. Close to airport.

Miinukset: Long walk to harbor. Poor communication when we first arrived and delay for getting to room. No attendant when leaving luggage or even a locked room. Poor pillows and lack of choices or quality of food.

Plussat: Friendly staff, nice pool area, comfortable rooms

Miinukset: The decor is pretty retro - could do with being touched up but no complaints regarding cleanliness etc

Plussat: Ylimmän kerroksen huone oli hienolla näköalalla. Koko parvekkeen levyinen ikkuna ja leveä lasinen liukuovi tekivät huoneesta valoisan ja tilavan tuntuisen (ja tilava se toki oli muutenkin). Sängyt olivat erittäin hyvät. Ilmainen vesipullo odotti tullessa pöydällä.

Miinukset: Kokolattiamatto ei ole enää nykypäivää (vaikka sinänsä siisti olikin). Suihkussa veden lämpötilansäätö oli hankalaa. Parkkialueelta oli ajoittain hankala löytää vapaata paikkaa, koska hotelliasiakaiden lisäksi myös paikalliset näyttivät parkkeeraavan samalle parkkialueelle.

Plussat: Easy walk into city center and quiet location.

Plussat: Location was fantastic. Free parking was great. Easy to walk to everything.

Miinukset: Breakfast needs more variety and fresh coffee instead of coffee from a machine. Pool should stay open later.

Plussat: Stayed her 1 night on way to airport it served its purpose. Rooms were basic. Great pool

Plussat: Great hotel with friendly helpful staff! Also about 15 minutes walk from the centre so a great location to stay in.

Plussat: Location, good breakfast

Plussat: Location and cleanliness.

Miinukset: Beds were not comfortable at all! I have a bad back as well as my son, and every morning our body was hurting us! Although breakfast was nice, I would love to see more of variety! It’s hard to eat the same thing for 8 days!

Plussat: Excellent staff

Miinukset: There was nothing I didn’t like

Plussat: Service was great, rooms were cosy and clean. Great location close to the port and main square. Guys on there reception (especially Abel) are really cool and can give you some good recommendations.

Miinukset: Everything was great

Miinukset: All rooms should have a refrigerator ! We did not have one! We were told only sweets!

Plussat: The hotel is very central (walking 15mins to city centre), clean and has great facilities, especially for families with children (has a swimming pool and a room with lits of games). What really set the hotel apart however was its staff: very friendly and accommodating! We arrived with an early flight and although we couldn't check-in early we were invited to have breakfast. When we asked for a separate bed for our 4 year old in our triple room this was immediately installed. Would definitely recommend it!

Miinukset: Nothing really.

Plussat: Great beds Very clean Great staff

Miinukset: I didn’t know breakfast had a cost Staff did not share

Plussat: Really good location to access Ponta Delgado. 10 minutes and 10euro taxi from the airport (and right under the flight path - awesome close ups of the planes coming and going).

Miinukset: A bit pricey - its good tho'.

Plussat: Nice location. Friendly staff that works hard... especially for breakfast!

Miinukset: No refrigerator! Usually there is one in your room. Hard to find a table for breakfast.

Plussat: Nothing

Miinukset: On July 19 we stayed at the hotel for the first night of two nights. In the middle of the night two cockroaches were on the bed. The hotel refused to pay us back for the second night and we had to leave the hotel because we did not want to sleep the extra night. shocking!

Plussat: Upgrade to a suite!

Miinukset: We liked everything about the hotel.